As a fan of the Pendleton Pike location of Art's Skillet, I eagerly anticipated the opening of Art's at this second location on Indy's Eastside a block or so from Washington Square in the spot previously held by CiCi's Pizza and, for a very brief time, Gramboli's.
If you know Art, and there's no doubt he'll respond to this review as he does nearly all of them, you know that he's a nice guy with good employees who make quality food at fair prices. The Pendleton Pike location seems to be nearly always packed, though that's also because its location is a rather small free-standing building that has been impressively outfitted.
This location is in a strip center with nearby accessible parking and an appropriate curb cut. The entryway has two sets of doors, the first a double-set of glass doors and the second a lighter door that goes immediately to a host station. To your right is a small area area that has a divider. There's a step to get up to it - so this area is largely off limits to those in wheelchairs. However, to the left is the main dining room with a row of booths against the wall and a center row of tables. There's another row that looks like it's set up to be for booth/table combos, though when I arrived today the floor design was a long row of tables - I believe this was to accommodate a couple of larger parties.
I arrived somewhat late in the lunch hour and there weren't a lot of table options available. However, there was a decent-sized 2-top right in the middle between two of the larger parties. Both parties were friendly and this wasn't particularly bothersome.
My server, whose name I never got, took my drink order, the usual unsweetened iced tea, and left me with a menu. I did think the return was just a touch slow, though they were definitely busy. I'd driven by once before, in fact I'd posted their opening on Yelp, but hadn't had the chance to return for a meal.
I have to be honest. I expected to completely love this experience. I absolutely have loved every visit to Pendleton Pike and you can tell this location is still just sorting things out. I also think that Art's is, at its core, a breakfast joint even if it is open until 4pm. I've had the same experience in other restaurants - when you go toward their lunch menu, it's simply not as strong. There are exceptions, but it seems to be true.
Today, it was about 1pm and I really wanted lunch. I spied a breaded tenderloin and made it a combo with fries. The entire bill was just over $10 - a definite value. The tenderloin was nicely breaded and of decent size. It wasn't the best I've had, but I would easily order it again. The fries were plentiful, quite generous actually, and the nicely seasoned fries complemented the sandwich well.
I really wrestled with my rating here. I never contemplated a 5, which really surprised me. I did contemplate a 4, but I've decided to hold off on awarding that 4th star until I return after they've been around a bit.
The food? Probably about a 3.5 today. The tenderloin was a mid-range sandwich for me, though it was priced well. The flavor was a touch bland, but I enjoyed the sandwich. I did get an iced tea refill.
The big issues for me were atmosphere and slightly off service. My server was perfectly friendly, just kind of slow. He also kind of violated some things that always bother me - like dropping off the check well before I was even done. That sends the message "It's time for you to go." As someone who tends to linger, I just didn't like that - it also told me that I was done being served (though to be fair, he did check in one more time).
Because of the floor design, I also had to deal repeatedly with servers walking between my table on both sides. I really, really hated it. I got bumped more than once and, quite honestly, apologizing is fine but it was still disruptive to my meal. As I noted, I don't think this is the usual design - thus, I tend to think this will be better upon future visits.
I nearly always take off at least a 1/2 star if there's a part of the restaurant that's not accessible, and there is, but in this case I just didn't get the usual sense of hospitality that I feel from Art's. I felt rushed, my meal wasn't peaceful because I had to look at rear ends on both sides of my table, and it was just a touch slow. In other words, it was a good meal...but I expected better than that. There was no reason to complain about the food, or anything else for that matter, but I also don't have it in me to give a high rating when I know Art's has a higher standard and usually performs at that standard.
So, there you go. For now, I'm going with a 3-star rating - I recommend it, but I'm hoping to go at least 4 if not 5 on future visits (and I will definitely go back). I loved reading the first review, a solid 5-star rating and my gut feeling is that most will fall in love with the place. So, don't let this fairly modest praise hold you back. Give it a chance! read more