First, I would like to say I'm happy that I have not had any problems like the other customer reviewers. Mr. Wayne Morgan was my Hot Water Heater installer, his team did an excellent job. I filled out the Lowes Pro Services on what I needed to be done and an ARS rep called me an hour later. We arranged a home appointment. Mr. Morgan had called to let me that he was running a little late, but he was there at the time he said he would. I chatted with him over the phone, While my Wife ensured me of what we discussed. We agreed on the new water heater, and price with some discounts, and the heater was installed within 4 hours. When I came home from work I inspected the work and couldn't have done it better myself. and enjoyed a hot shower. Thank you very much, and thumbs up to Mr. Morgan and his crew... read more

ARS Rescue Rooter - Heater Tank Plumbing - Plumbing Near Me - Manassas, Virginia

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I am giving a rating of 1 only because 0 is not possible. I paid ARS over $25K for installing a Carrier HVAC system (heating and cooling) on April 17, 2024. It is now over 35 days since the installation and the system is not working properly. ARS has sent about 10 different technicians but none of them knows how to fix it. Each one took between 1 - 6 hours. Each time, I had to take leave to be present at home, and troubleshoot on my phone app with the technicians. One discovered that ARS installers installed a 1-stage sounding board for a 2-stage system. Another discovered that several wires were incorrectly connected. Some technicians suspected the thermostat was bad and replaced it. None could fix the system. There is no accountability in ARS. I reached out via many emails to the Manassas office staff and salesperson - no response. I emailed the CEO who promptly connected me to the regional and local GMs. On May 21, they said they would issue a full refund and remove the system within the next few days. It is now May 24 - no check and no call regarding removal. This has been a harrowing experience. I have wasted work days, suffered without AC and cannot use the system I paid for. read more

BLUF - they can't keep an appointment to save their lives; not sure if this tech is going to show up; not a sign to be found that anyone at ARS cares - review after review of the same type of problem I am about to share with you. If you need your system serviced, I recommend anyone else. If you are thinking to hire on, think twice. It is damn near negligent to under resource the calls they scheduled over the preceding days. Or maybe "Scott" is the only employee / tech and there is a good reason no one else seems to be working today. OMG - can I leave no stars, they don't even deserve the freebie. My relatively new A/C system (2-3 yrs old and $20k+) broke down yesterday. We called and secured an appointment window of 12-4 pm. It is 10:26pm and still no technician. I called a couple times earlier in the day and received one call back from dispatch at 4:45 saying the tech was finishing a job and would be to my house in about 45min. At 7:12 pm, called and my concern was "escalated." The call center person I spoke with "was told by dispatch there were two jobs in front of me and then the tech would be on his way to my house but he was going to call me in the next 20min. At 7:40, I called and said I have not received any phone calls. I was told again my concern was "escalated." I asked to speak with a manager and was told there was no manager on duty and they couldn't get ahold of dispatch but would have someone call me. Anyone want to guess what happened next? Yup, you got it. No call. No technician. So at 9:05pm I call again to make sure "Scott" is coming tonight. My kids can't sleep and it's cooler outside than it is in the house. "Oh yes Sir, I can understand your frustration, you are way past your scheduled window; I am going to escalate this," they say. I say, don't waste your time. No one cares. One more call at 10:13pm to make sure "Scott" is still coming. Poor guy must be exhausted and the only guy working since I've been on "Scott's" schedule since 12:00. It's finally down to 81 degrees and the kids are starting to fall asleep. Can't wait till Scott shows up and I get to wake them up as he clanks around in the attic working on the auxiliary power unit that crapped out. As for value for the money, this Is one of those times where whatever I pay, it went towards making us suffer through mediocrity, lies, and damn near malpractice because ARS can't get their act together - so maybe best summed up as Priceless, because you can't really put a price / or the value of being taught, again, that I should have checked the recent reviews vice relying on previous experience before I ask for someone to do work on my house. I'll go ahead and post this as it is 10:54, no call, no Scott, and I'm feeling like catching a couple of zzzzzz before my dogs go ape poop in the middle of the night when Scott shows up - which I was "assured" was going to happen. Glad to know my case was escalated several times today and maybe I might get a call on Monday when a manager gets back to work. Or maybe not. Who knows. Update - I called at 12:11 am and spoke with a nice young lady who gasped that I had not been called earlier and told they would have to reschedule to Sunday morning because the technicians knock off at 9pm. WHAT??? Did I not call at 9:05 and at 10:13 and receive assurance that Scott was coming? YES, yes indeed I did. Well, that poor young lady got a rather sour response - I told her to make sure she noted to "the manager" that I am upset, they wasted my time, and that someone had best show up in the early part of the rescheduled time "window" of 8-12 because I have somewhere to be tomorrow .... correction .... this morning. UNBELIEVABLE. Worst service EVER!!! Who wants my business? Can't wait until the Better Business Bureau is open on Monday morning. read more

Maybe we are just the unlucky ones with ARS. They installed our carrier unit less than 2 years ago. Their installation caused 2 different gas leaks in my home that required us to evacuate. Currently, we are dealing with our first issue with our carrier unit post gas leaks. The OST sensor failed. On 6/27/2025, an ARS technician replaced the OST sensor and as he was replacing the OST sensor, the ODT sensor "came off". The tech took the ODT sensor with him. He claimed to have ordered a new ODT sensor on 6/27. We had a different ARS tech come the following day (6/28/2025). He said that there was nothing he could do since the prior tech took the old ODT sensor. No one can find this first tech who has our ODT sensor. We found out today (6/30/2025) that the ODT sensor was in fact NOT ordered on 6/27, but was just ordered today. As a result, we have been without air conditioning for 4 days now, with in-the-house-temps at 86 degrees. ARS tells us today that the sensor may not come in until Thursday. The air conditioning worked (not perfectly, but did cool the house) prior to the tech taking our ODT sensor. We have unsuccessfully tried several times today to get a manager to call us. ARS is clearly violating their Exceptional Service Guarantee. I would give ARS a zero rating if that was possible. I would highly recommend you choose another service provider. read more

i have a duel-zone HVAC system that was installed by ARS back in 2014 (through Home Depot promotion). My upstairs system, a 2-ton system failed one evening. Fan was working, air was warm and when I looked outside at the coil/condenser it was not on (fan wasn't spinning). I called ARS and they sent out a tech...he spend 20 minutes outside at the unit and comes in and tells me it's a $4000 fix...doom and gloom, I need a whole new system. He gives me a list of problems. They schedule a sales person to come in...he gives me multiple options ranging from $9K to $18K. I then call in another company (I'll hammer them in a separate review...but another big NoVA big name company) to get a second opinion....that company says basically the same thing...$3600...doom and gloom...you need a new system. So...I hit my network and get a recommendation for an independent HVAC guy. He shows up, I tell him the story...and he goes to the outside unit. He's outside for 10 minutes, comes in and says "you need a new capacitor and your coolant topped off...$300." I say "Yes! Do it" and he tells me it's already done. I go upstairs, AC blowing cold. He makes two recommendations: 1. trim the hedges around the units back and create more space and 2. clean the coils on both outside units. He went into the attic...checked my system at that point and came down and said "Your HVAC and furnace are fine." He says hey, they're a bit older and not the most efficient units out there but you don't need to replace them. He got the coil cleaning job, and my business for as long as he's doing this. read more

Service is absolutely terrible. My parents are 80 and their a/c went out. They were around 4 hours or more late to assess the situation then it took a few days for the part. They gave them a 4 hour window for the repairman to arrive. Nothing. Called to check status and was told they'd call back. Nothing. Called again and it took them 10 minutes just to find their account, put me on hold to check with dispatch and after 5 minutes or so got disconnected. Called back again, once again too awhile to find account. Put on hold again to check with dispatch for 3rd time. On hold for about 5 minutes. Girl came back on this time and said she can't get a hold of any of the 4 or so people she called in dispatch so she put in an "escalation" ticket so they'd know to call us back. She said they'll be there at some point. Dad called corporate; they told the branch to fix it. They said they'd be out today. Showed up but the part was defective. Went to the supplier only to find out the entire box won parts was defective. Told them it would be another 3-5 days. Dad called corporate again. They told branch to get the part elsewhere and get it fixed immediately. NEVER USING THIS COMPANY AGAIN NOR RECOMMENDING THEM. Communication sucks, scheduling sucks, timeliness sucks. They need project managers to whip that place in shape. read more

While I have never used this company I can tell you that they are relentless. Even after you tell them that you do not currently need them, they continue to call and text you a million times per day. I originally was looking for quotes for replacing my hvac system. This company just keeps calling and texting me. Below is a screen shot of my voicemail that fills up every three days from these people. I understand making calls to see if you can get business, but not like this. Additionally when someone states that they do not need your service then stop calling them. I do not recommend reaching out to this company unless you want to be called and texted a million times per day. read more

ARS Rescue Rooter - Plumbing Near Me - Manassas, Virginia

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They installed my heater and they tried to charge me $2400.00 for a problem with my heater said it was going to cost 2,400 I called someone else they told me my heater was under warranty will do the job for $500 will never use them again read more

Do not do business with this company if you have a High Velocity Small Duct (HVSD) system. We had ARS install a new air handler and compressor for our HVSD system 5 years ago. In the past year alone they have gouged us for over $6,000 in replacements and repairs. Each time telling us a different part is that problem. These were all under parts warranty (but not labor). I had one technician even tell me point blank that the warranty on parts doesn't mean much, since ARS will just over-charge on labor to make up for it. I have had numerous technicians express surprise and confusion upon seeing a HVSD system (a system ARS installed). (I would also like to note that a call to SpacePak revealed that ARS was not a certified installer of SpacePak systems when they installed one in our house). I have caught technicians putting improper amounts of refrigerant into our system and fail to connect drainage lines that they disconnected when the began working on the system. On two separate occasions we waited a week for them to order a part needed for repairs. When I called them to check the status I found out the technician had forgot to order the part. Don't do business with this company, they have some very good technicians and some very bad ones. You don't know which you'll get. read more

Been w the guys in Manassas for a few years and they have been excellent. A bit concerned with upselling and warranty administration but overall they have been great. They have installed two HVAC systems and a sump pump - all were well done and working rightly. Personnel are clean, professional, and intelligent in every aspect of their job. Excellent value for money. Recommend them and caveat emptor... read more

Thank you George for your help today And letting us know what is wrong with the AC/Contactor. You did great

Jonathon C and Deanton came out to perform maintenance on a water heater, they were on time, mindful of the property, did an amazing job, and took the time to educate me on how to properly maintain my water heating system. Thanks for the Outstanding service!!! On the same day, Gerrod came out to check on the HVAC system, he was very thorough and knowledgeable, polite, answered all of my questions, gave me advice on how to maintain the system properly. Highly recommended. Thanks for the awesome work! read more

Like many reviews here, I am constantly frustrated by ARS's inability to keep appointments or have technicians show up on time. The technicians generally do a good job (although some clearly try to sell you things you don't need), but it often takes multiple no shows for me to get someone here, or if they show, it is far later than the appointment window. Also, nothing I say when I speak with customer service agents actually gets sent to anyone higher up. I have stayed with ARS because they installed my units, but it is hard to imagine them keeping my business much longer. read more

I had this company come out and install a brand new HVAC system, three months ago. Since then, they have been out three times to repair it. This is ridiculous, save your money because if the price looks to good to be true, trust me it is. The biggest regret ever, just pay the extra money with another company and save yourself the headache of constantly calling and having them come out to fix things. There is no excuse for a "brand new" 3 month old HVAC system to require this many maintenance visits. read more

The service itself was fine once the technician arrived but the Scheduling aspect was terrible. My appointment was cancelled and rescheduled for other days at the last minute by ARS multiple times before anyone actually showed up. read more

Purchased brand new HVAC through Home Depot...my system was less than 2 years old and the compressor died. ARS responded to my concerns but initially misdiagnosed the problem. I have been waiting on the new part to arrive. I am totally frustrated and can not understand why this brand new system has died. I can recommend and exploring my civil options on a remedy. I can not recommend. read more

Yesterday 7/8/2021 Alex arrived on time at 9:am to do a biannual service . He cleaned the fan housing of my air handler, then tried to sell me am $1800, Ultraviolet air cleaner. Next he points to my hot water heater and takes out a heating element from his tool kit that has calcium on it and tried to sell me a $1300, hot water heater flush and calcium preventer. The Heat pump - He tested the refrigerant pressure and says my unit is 1.5 lbs. low. I say ok, charge the unit. The catch is I have to pay for 3lbs to get the 1.5lbs my unit needs. $364 to clean the air handler, $393 to charge the refrigerant. $757 WHAT A RIP OFF !! Even though the cost to clean the air handler and charge the refrigerant was high. the worst part was the pushy attempt to sell me stuff I don't need or want. I will be looking for a different company to service my Hvac in the future. read more

The company is not responsive when customer has purchased a warranty. The management is not responsive to customer needs, and I am truly disappointed with their lack of responsiveness to problems with my AC unit which is seven years old and under warranty. They have repeatedly not honored Service appointments and not notified me to give me status when I schedule an appointment after the concern arose. Recommend customers be aware prior to using their services. read more

***Senior Citizens please be aware for ARS Manassas**** Do not use ARS for your new AC install and fall for their 10 year parts and labor warranty. It is paid for so when you need them, they will tell you they are "too busy and can't guarantee someone will be able to show up". ARS have been a no show for Feb, June, and July maintenance appointments for my parents. They didn't even bother to let them know they can't make it. They are senior citizens and do not have the energy to keep chasing them anymore and have reached out to me for help. I wish they told me earlier. I will be contacting them this week myself because they have an upcoming August appointment. Will they show up? If they do, will they do a good job? I will keep you all posted. The sales person responsible for selling them a new unit also has not returned any of their calls for help on this matter. Their previous AC unit was only 10 years old that I had purchased. I also don't appreciate the sales person for taking advantage of them this way. This is a not a business that deserves your business. read more

The worst service ever! I called today, 7/11/24 at around 12p and was given an appointment time from 12p-4p. Noone ever showed up, Noone communicated on delays, I called every hour from 4p, 5p, 6p, 7p, 8p and 830p. No documentation was recorded at all. Everyone was telling the same story. They will reach out to the Dispatcher and someone would contact me shortly. Noone ever did! Then I was told that I could reschedule for the next morning. This place is blasphemy! They worst ever! I guess 12p-4p was a joke to say the least! This was actually supposed to be the second visit being that they came out two weeks prior. However that never happened. Was told a manager would contact me shortly...still waiting on that call!? Then I go to Yelp to leave a review and noticed they were 2 stars. Atleast the previous guy was honest. He said they sent him an email, then retracted the email so he was on his way home. Then they sent email out again. He had to turn around and come back out. This was on August 30. The worst experience ever! Talk about Service Recovery! read more

ARS Rescue Rooter - Plumbing Near Me - Manassas, Virginia

I am giving one star because I really liked the contractor they sent to take a look at our AC unit. The quote they gave me was three times higher than 2 other quotes we received from two other companies. Price gauging at its worst. Avoid them. read more

Whatever you do, do not give this guys your phone number. I accidently sent out a group service request and it went to this company. This company calls me 10 times a day and clogs up my inbox with automatted calls. This is the most aggressive marketing ive ever encountered from a company. It is bad business practice, I do not recommend doing business with this company. read more

If I could give 0 stars I would. I am taking this very public because I can NOT believe what is happening. ARS (Manassas) installed an AC in my condo in June 2022. Fast forward to March 2023 and I am having new flooring put in and the contractor discovers mold right where the new AC and there is water all around the bottom of the AC. I call ARS and they send someone to come take a look. Mr. Martin from the Manassas office comes and looks around and discovers where exactly the leak is and his words "yup that's on us" He takes pictures and calls his boss and describes the problem to him and sends the person the pictures. Mr. Martin verbally (to me and to his boss on the phone) spoke about how this was a faulty installation and that it was on ARS. Before he left he even said to me "I apologize (on behalf of ARS). We will take care of this for you." He was there in the afternoon so he said to me that hopefully someone would call that evening and have someone there the very next day to repair. 48 hours have passed and I have not so much as received a phone call. I have called myself 4 times. The 4th time I finally spoke to someone and they told me that it was not their fault and that they "didn't touch" where the leak is coming from. WHAT ? They attached their pipe to the pipe and linked the AC unit to the house and that is apparently where it is leaking. Even Mr. Martin said that it appears to have been leaking a long time. Now I have a faulty AC unit and MOLD in my home and ARS Manassas is trying to act like they didn't do a FAULTY installation. I am waiting to hear back from corporate on this. read more

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Horrible, Horrible, Horrible customer service, canceled two appointments at the last minute. I was told "SOMEONE" will contact me (no contact yet). Called again, still no contact. I WOULD STRONGLY RECOMMEND SEARCH AROUND BEFORE USING THIS COMPANY. read more

Criminals. A disgruntled service technician came to my home and sabotaged my heating unit last fall. He closed vents and restricted the air flow of my heating unit. A few months later my HVAC wouldn't heat. I called them to come service. The first tech said I needed a new circuitboard and charged me $500. Week later without hearing any update, I called and another service tech came out. He said he fixed it by tightening down wires, but I needed a new thermostat and would have charged me another $500. I saw the same thermostat on Amazon for $150 so I declined. The problem persisted and my heater wouldn't work. So I called for another technician to come out. This one came out and replaced the circuitboard for $500 and said everything was fine. It was not. I had a fourth technician from ARS come out. This one said the problem was a broken blower motor and wanted to charge me $3700. I was fed up so I called another company to come and inspect. A very nice and clean 20-year-old kid came out from this other company and showed me where my system had been sabotaged. We removed the air restriction and opened the vents, and guess what, my system works perfectly. I've left messages with ARS to follow up and they refuse to contact me. They obviously know what they are doing wrong and they are criminals. read more

Do not use! Called for an HVAC service call. Technician said we needed $5,000 worth of parts to fix. We asked if the parts were under warranty, and we were told no (come to find out they were). We have called them for the last 4 days with no return call from their office, meanwhile we have no AC. One of the worst customer service experiences of my life! Stear clear! read more

ARS doesn't want my business and I don't know why. We are a repeat customer , we never had any issues and only praises for ARS. Until now. Let me explain: We had a comfort specialist come out to give us a quote for adding Zoning to our home. The specialist was great (at the time). he was quick and gave us a what we thought was a great quote. We signed on the spot and scheduled the install. The day of the scheduled install (Friday)... I called the Office midway through the day to find out why the crew hasn't shown up and to get an ETA and I was told " The install crew says they are finishing their work at another home - they will arrive at your home soon" Well... The crew never showed up. So at 5:00PM i called the ARS office again asking if the install would be rescheduled - ARS responded " I will have a supervisor call you in about 10 minutes". A call NEVER came so I called the Comfort Specialist Friday evening and he said he would be going back to the main office to find out what happened and he said he would call me back. AGAIN - he didn't call me back either, so I waited through the weekend. I didn't receive any calls on Monday so Monday evening I called the main Office and asked for a supervisor, after a 10 minute hold a supervisor came on the line and told me their was a computer scheduling issue. I explained that NO ONE has returned my calls and I wanted to know what happened and what would be next. The Supervisor said "Give me 10 Minutes to research and I will call you back" . Guess what? he didn't call me back. SO here we are 4 phone calls to the ARS No ONE has any details as to what happened and NO ONE calls me back and NO ONE seems to be interested in rescheduling. So It would appear ARS simply no longer wants my business. I have never been mean I have been understanding so I don't understand WHY ARS has ghosted me and just doesn't want my Business anymore. An experience like this ruins the rest of the good service ARS provided previously. read more

The worst home service company I've ever dealt with. Things have not gotten better since my last review. They've only gotten worse. I have never before looked forward to the end of a service contract and not having to deal with a home service company ever again. Until now. Their dispatch/scheduling screw things up almost every time. Requests to speak with a manager are met with "nobody is available" followed by messages left that are never returned. I asked to have a manager come out to resolve two conflicting recommendations from their techs. Their dispatch finally agreed. On the morning of the scheduled appointment, I get a call from someone who describes himself as a regular service tech who just got the email dispatching him to my address, and he is asking why it says "Mike only" (I made up a name...I don't recall which name he said was there). Realizing that their dispatch had sent a regular tech instead of the manager they had told me they were going to send, I told him to not to show up. As a result, I finally got a call from a manager, who was more interested in trying to justify their past actions than to show that they actually gave a crap about their customers. Everything she said to claim that they cared about customers was contradicted by every single action they have ever taken. I pointed out that the mere fact that their operations manager was completely unaware of the history when I had expressed such clear and significant dissatisfaction with them on multiple interactions tells me that their management either don't care to hear about these issues, or have created a culture where customer-facing employees know not to escalate. Either way, you run into a brick wall trying to get issues addressed. Bottom line, their customer service is crap and their management clearly do not care one iota. I've lived in 3 countries and ARS are by far the worst home service company I have ever encountered. If you're getting any HVAC work done through Home Depot, make sure they don't use ARS. That's how I was originally referred to these guys. Hopefully Home Depot will revisit their relationship and drop them. Do yourselves a favor...don't ever consider using ARS. Go somewhere...anywhere else. read more

Buyer Beware of ARS/Rescue Rooter of Manassas: A Bad HVAC Experience I'm having an unfortunate experience with ARS/Rescue Rooter for an HVAC installation, and I feel compelled to share my story. From start to finish, their service was subpar, and I strongly advise against using their services. Shoddy Installation: The installation process was riddled with mistakes. The technicians seemed rushed and careless. They did a poor job of installing one of the drain lines, broke it when they came back to fix it and tried to charge me for the repair. It's clear that quality control is not a priority for ARS. Unresponsive Customer Service: After the installation, I noticed issues with the systems. One of the a/c units was surging within 4 months of install and I was told it needed coolant and would have to pay $500 to have it added. After several conversations with ARS managers, they installed the coolant but still tried to charge me for a service call to add coolant that should have been installed fully when the unit was installed in the first place. Also, both a/c units were installed on brackets, but they were not level. I called several times to get this fixed. The third person that came out (on the first 2 visits the technician said they weren't from the installation team and couldn't help) made several calls to his management before he'd fix the problem and then did a terrible job of "trying" to level the systems by jamming shims between my house and the bracket. (I'm happy to share the pics if anyone is interested and I can provide names of most of the people I have talked to). It looks terrible and didn't level the unit. I contacted ARS multiple times, and they finally sent out a technician. Again, he took photos, called the manager, and told me it would be fixed next week. Here we are at least 6 months later, no fix and the customer service is unhelpful and dismissive, and even my original sales person who promised help did nothing (happy to share his name too). They promised callbacks that never came, and my requests for a follow-up were ignored. It's frustrating to pay so much for a service and then be left in the dark. It's over one year now and I feel they certainly earned this bad review...actually they earned it a while ago, I've just been overly patient. Their lack of accountability and commitment to customer satisfaction is appalling. Save yourself the frustration and avoid them at all costs. I hope my review helps others make informed decisions when choosing an HVAC company. UPDATE: 14 Jun, I have provided the information ARS requested in their reply to my review. read more

Initially I went to Home Depot for the AC/Furnace they partner with ARS Rescue Rooter. I paid Home depot and I had my AC/UNIT and Furnace replaced. The AC Unit installation was not well done duebtobthe lack expirience with the installers.. over the years It has been a mixed bag with the service techs. Lack of expirience again repairs gone bad. No calls prior to the arrival of techs cancelled appointments .. No shows ( techs not showing up or hous late ofbthe scheduled time) The Call Center lack of concern and out right rude treatment (Hanging up on customers Rep Ray) they lie saying no managers are available yet after multiple calls someone finally get out of there chair and finds a manager) and or supposedly send emails and no one responds... So the latest again I am primised by a manager 2 times a tech will be out from 7-9 and and now a 3rd time no one shows up. 3rd time A manager apologized again and stated a tech would be out 1st call 7-9 today. This morning after multiple calls at the tech I have been informed the tech is leaving the office at 9am again... Lied to so far no show again! Alot of stress wasted time waiting and incompetent service! read more

I hired ARS for two jobs regarding plumbing. Both jobs were completed quickly and the crews were absolutely phenomenal in their knowledge. Shout out to Josh S. For not only doing the job but also teaching his apprentices. read more

This guys are crap! Do not use them. I scheduled a service call 24 hours in advance With them and they never showed up. I called several times and was told the technician would be there in an hour. After waiting all day and 6 calls later was told that they cancelled my call and would need to reschedule for 5 days from now. Waited 14 hours for the tech in a hot house because they assured me I was next on the list . Their call operators are all liars and don't care about your issues. I was lied to 6 Different times. They also claim to Offer 24 hour service. It is not available. Was told they only have 1 technician. Stay away from these clowns!!' Terrible customer service! read more

ARS installed an HVAC 5 yrs ago and I've had a service contract with them ever since. On the Tuesday before July 4 my A/C broke down during a sweltering time in N. VA. The technician who came the next day told me that it needed a new motor and capacitor to the tune of $950 and that they would have to order the motor. It arrived at their shop two days later and although their tech said he would install it over the holiday weekend I was told by their customer service staff that the earliest they could do it would be the Tuesday after the July 4 holiday. I explained that I am 70 yrs old and suffering in the heat but it did not good. I asked to speak to a manager but was told everyone was on vacation. I then called two other companies and was told the parts were still under warranty. Finally, one company came over on July 5 and told me all I needed was a $75 capacitor -not a motor - and he fixed it for one-third the price. I was also told that it is not unusual for ARS to try to sell expensive parts. Although I had a service contract with ARS and they say they provide emergency service they did not. I was never able to speak to a manager or supervisor. I canceled my service contract with ARS and went with the company that actually responded to my emergency and fixed the A/C for the right price. Despite what they say when they answer the phone ARS does not provide exceptional service. read more

Terrible experience with this company. I needed a water valve installed behind my refrigerator (required for delivery and install). ARS Manassas sent Dillon. Dillon had no interest in actually doing the work and told me I could do it myself. I explained that I'm not comfortable with plumbing, but he insisted I should do it myself. Dillon made it a point to say he didn't even think he had the parts in his truck and I should check Lowes or Home Depot to do the job myself. However, Dillon had no issue charging me a $145 diagnostic fee on top of the $89 driving out fee. Let me be clear. Dillon didn't diagnose anything. He didn't check his truck for parts. He didn't even take his hands out of his pockets. I ended up wasting $234 on this sham of a service. Terrible experience. Go anywhere else. read more

I purchased a complete AC unit from ARS 2 years ago (May 2018). So when I had a problem, they were the first I thought to call. Mistake. While clearing leaves near the outside unit, I accidentally nicked the power line, the small explosion blew out the coolant line and it all leake out. I called on 5/4, and they got someone out on 5/5. When I called, I told them that I needed an estimate to send to my insurance company. Adam gave me an estimate, tried to upsell me on the member program, and said he could repair it right now. I told him my insurance was paying for it and I'd give them a call when it was approved. He seemed to not like that and left kind of quickly. Much later I noticed that he'd left the unit running without coolant. My insurance approved the repair and I scheduled Thursday 5/7. I requested Adam since he was familiar with the problem. Also, I was very anxious about COVID so I wanted to have as minimal contact with others as possible. They did not send Adam. The tech that showed up and said that he was there to "fix a leak." I told him no, it was way more. The electrical and coolant lines needed repaired and the coolant recharged. I started to get anxious because he approached me with no mask and I had to tell him to stop when he was getting closer than 6 feet. I walked him around the side of the house to show him and he told me that the refrigerant line "didn't look like it was cut." I didn't want to argue with him so I asked him to please leave. When I talked to customer service again, I ended up on the line with QA. She told me that they would send Adam on Friday, 5/8. But on Friday, I got a call from Adam who said he wasn't coming because he had to do some welding and it was raining. It was barely misting that day. He also told me that he was not working on the weekend. So now the repair was scheduled for Saturday 5/9, with a DIFFERENT tech. I asked Adam two things: 1) Was the tech going to know exactly what the problem was so that I didn't have to get into a lengthy explanation and therefore minimize contact and 2) were they going to replace the electrical line and not just tape it up with duct (I corrected myself and said electrical) tape. He assured me that the tech would be notified of the exact problem himself and 2) his exact words were "no ma'am, we don't do stuff like that." The tech came early on Saturday, and he said he was there to "fix a leak." By this time I was pretty incensed. I told him to contact Adam to find out what the problem was. Between phone calls to ARS, apparently he was told what to do and he started to make the repairs. At one point I went into the garage and noticed about 20 feet of electrical line going from my ceiling running down the length of the garage. I did not know what that was about. He called up to me at one point and said that he needed to go get a part and he'd be back. He left for about an hour and returned. After some more time he said he was finished and left. I called ARS to make the payment. After I paid, I went outside to look at the repair. I should have done this first. Because all he did was wrap the electrical line with electrical tape! This is an exterior electrical line. It never should have been exposed like that in the first place and all he did was wrap it in tape- something that I specifically addressed with them. I called QA and asked that Adam come and fix my A/C properly. She assured me that he would be the one to fix it and set up a time for him to do so. Then I got a call back and they said, no, Adam would not come. So I asked to speak to the manager. She told me he would call me soon, but he didn't. She called me back and told me what the manager told her to say. I concluded that the manager didn't care enough to be bothered to talk to me. At that point I told her that I was not paying for the service. I was invoking their guarantee that they tout on their "hold music" that if you're not satisfied, you don't pay. I told her under no uncertain terms, I was revoking authorization to charge my card. I watched my account the next few days to make sure that they didn't charge me for the shoddy work. I found out that the tech replaced the electrical line INSIDE my house running to the box outside. Also, there was a medal rod with a lock on it was broken off from somewhere and I still don't know what it goes to. I ended up having to call a separate electrician, who was APPALLED at what they had installed two years ago and what ARS considered a repair to that line. He said it was extremely dangerous what they did. He installed the correct type of outdoor electrical line. I also had to pay a separate HVAC guy to troubleshoot why it wasn't working when I tried to run it on 5/15. I am so done with ARS and I will never work with them again. I also caution anyone else from working with them. They do shoddy work, take shortcuts, don't communicate, and their techs do not have the knowledge needed to do anything beyond very basic repairs. read more

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I called them because my heat stopped working. They sent a technician out immediately. He told me my motor went bad and it would cost 1600 to replace. They said they ordered the motor but couldn't give me a ETA on how long it will be. After a week of being in the cold, I decided to call another company. This man came out and said that my screw came loose and my motor was fine. He fixed it in 5 minutes. I only paid that man $200. ARS is a scamming company and I believe they told me that because I'm a female read more

Outstanding! They could not have done a better job! Master Technician Joe Moore and his colleague Ernie installed a top-of-the-line Carrier Infinity HVAC/system in our home. First, they installed the system with perfection, custom sheet-metal, oversized the air filter box with with a trap door, one piece hood measured with precision, installed an air scrubber, and top-of-the-line Carrier thermostat. I would recommend them without thinking twice, they were recommended to me by someone that used to work for ARS (I got the inside scoop and I'm passing it along). read more

This was my first experience with ARS. Based on many of the reviews here, I was a bit apprehensive at first. I couldn't have been more wrong. My experience with ARS was great. I requested an estimate for two HVAC systems from Home Depot. They connected me with ARS, who subcontracts for Home Depot. I also requested an estimate from the other big box store and one estimate from a very highly rated, small, local HVAC business. The ARS salesperson's visit was good, thorough and informative. Andrew knew his stuff. He surveyed the entire house and ran a load calculation to help determine the appropriate size of my two systems. He also climbed into my attic to assess the viability of installing two new vents. He recommended downsizing my downstairs unit. He provided me with a reasonably priced, firm estimate, which beat the two other estimates I received. His estimate included everything I wanted, including the new vents. In fact, ARS' quote was over $6k lower than the small business' quote, which returned a quote for lower-tiered equipment of the wrong size and did not include two-stage gas valves as I requested, or the variable speed blower motor I wanted. The salesperson for the small business didn't even attempt to size my equipment. He simply showed up to replace exactly what I had. No interest in the size of my house, number of bedrooms, windows, sky lights, type of insulation, performance of current equipment... nothing. And no follow-up after the visit. ARS' quote and the quote from the other big box store were within a few hundred dollars of each other, with the other store's slightly lower than ARS'. However, the other big-box store's salesperson was not knowledgeable of the equipment. He wasn't able to answer a simple question about the two-stage gas valve (what percentage of total BTUs are output during stage 1 and then during stage 2). He didn't do much in terms of sizing the equipment or surveying my house. ARS quoted Carrier equipment, which I wanted because it was replacing very reliable Carrier equipment - a 35 year old furnace, which was still running great, and a 30 year old furnace that broke down in January. The other big box store quoted Trane equipment, which I like too, but with which I have no experience. However, the other big box store could not match what ARS included in their quote: additional duct work, installation of two new air vents in the master bedroom, two new Ecobee 5 thermostats (rather than their usual Nest 3rd generation), and 3 years labor. On top of that, Home Depot was running a promo, so I got two free Air Scrubber UV air purification lights. Every setup and home situation is different, so I'm not disclosing the quoted price... but you can be sure that replacing two HVAC systems ain't cheap! Andrew was very responsive to my multiple questions throughout the days that ensued and quickly provided me several revised quotes and different versions of the contract until we agreed on the final equipment and services. ARS also has 4 service guarantees, which they assured me apply even when contracting through Home Depot. The guarantees helped sealed the deal for me. I signed the contract on a Friday evening. The installation crew was here promptly on Monday morning. Again, not what I expected. About 6 guys showed up in a cavalry of 3 blue ARS trucks and went to work right away. Two outside, two upstairs and two downstairs. Very courteous and polite crew. All wore masks and shoe covers or removed shoes. They laid drop cloths on all the floors, stairs and on some of the furniture upstairs to control dust while cutting into the ceiling for the new vents. Throughout the process, I requested several changes to what they were doing, including some sledgehammer work to demolish an old concrete equipment pad. Each request was followed by an immediate and genuine-sounding "yes sir, no problem". The entire job took under 6 hours. All work was done to my satisfaction and equipment functionality explained to me. The crew cleaned up the house pretty well before they left. Observations: I did have some minor cleanup and touching up to do afterwords, but it was to be expected based on the scope and size of the job. No doubt in my mind they would have taken care of it had I asked. I found an oil (or refrigerant) leak on one of the AC units outside and notified ARS. They offered to come fix it the same day. It's mid-March so I'm not using the ACs yet, so I scheduled for the next day. I can't attribute the leak to ARS since there could be an issue with the equipment itself. I'll know tomorrow and expect it will be squared away. Office staff - Tina and Debbie - seemed very nice during my telephone interactions with them. All in all, a very positive experience. I highly recommend ARS based on my own experience with their sales and installation process. Their total price was fair and reasonable, too. Fingers crossed for tomorrow. read more

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8/3/20 On 11/4/19 I met with Tyrone Conard about getting a new Heating Pump System installed. Tyrone was polite, on time and very charming.   He went through all the details what the costs would consist of; as well, as the benefits and warranties.  We thanked the man and decided to think about and see if there are better offers other than just these prices.  In July, we had another agent come by and check out our Heating Pump System. The costs, installation and removal of our old unit were discussed.   Yesterday, I called Gilberto Corvetto and set up a meeting to get the ball rolling. I don't enjoy waking up in a pool of my own sweat. I meet with Gilberto today and we got the paperwork done in no time at all.  Things seem to go more smoothly when you have the money to get things done.  Tomorrow, I was informed the procedure can take 8 hours, but as long as the unit is working without problems, I we all will feel much better.  The words to the song Big Yellow Taxi come to life in my mind. "Don't it always seem to go That you don't know what you've got til its gone." Play back in my head. Infact after we get the AC running, India Arie's words will be running through my head. Especially the first part of the song. "You're like a cool breeze, on a summer's day You are a river running through the desert plain You are my shelter, from the pouring rain You were my comfort, even before the pain..." Oh man does it feel good to have air conditioning again. All it took was two checks and a bit of patience while Brandon the technician guy installed our new heating/air conditioning. Brandon, arrived on time and was very polite.  Since I was his only client for the day, he took his time and did things right. We also went over the finer point of operationing  the Nest Control  for our air conditioning unit.  Brandon explained about not messing with the equipment section of the Nest Thermostat Controls. This is for the matiance worker should they need to fix a problem in your house. Brandon  laid out tarp so there wouldn't be a mess on the ground. Suprisingly,  I thought there would be a least two people working on this project, but it was a one man job. My old air conditioning united was removed and it was amazing to see a medium size spider fall out of it.  The spider was dead, probably from lack of food, than the elements.  It was then that I learned Brandon wasn't a fan of spider or spider crickets.  Overall I am happy with the services ARS Rescue Rooter gave us and how quickly this was done.i would highly recommend Gilberto Corvetto and his team. Information on Gilberto Corvetto will be in the photo  I have taken. From going from a hot house to a cool house where you aren't beginning to sweat after you shower goes beyond words...thank you so much . read more

And the saga continues yet again. A week after the third fix the unit once again dumped water down my wall and art. They finally sent out two techs that seemed competent and actually cared about being professional. They made some adjustments and tested the unit extensively. Knock on wood that this is the end of this. 4th times the charm? read more

ARS Rescue Rooter - 30 minutes after install. - Plumbing Near Me - Manassas, Virginia

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