Our 6 Year old water hear stopped heating. ME Flow initially installed it in November 2019. I called them to come look at it. They sent a very nice technician out who gave us a quote to replace it since it was just our of warranty. I called another firm who gave us the same response to replace the unit. I called SSI and Ben Ford (a real pro) came out, stepped back, looked at and diagnosed the issue as NOT being the water heater, fixed the cause of why it wasn't working in the process upgraded our 39 year brittle butchered together CPCV connections with copper fittings. Quality technicians who look at problems and troubleshoot instead of simply do a parts replacement seem far and few between these days. Go with SSI. PS. I did purchase the service contract too. read more

Company is sell, sell, and prices are high. They came out for a repair last summer, and, to reduce costs, I bought the service plan, figuring the cleaning and inspection included plus the discount on that repair was worth it. Big mistake. When they came out for the winter inspection last week, they supposedly identified a litany of problems. Full disclosure, my system is about 17 y/o. I was out of town, and my son was home. I paid for what were presented as the most critical issues because I didn't want the heat to fail while I was gone. I called back after seeing the estimates and asked why they included an estimate for a new hot water heater ($3,200!!!) when I didn't ask for them to do anything to the hot water heater. The office person said the tech would get back to me with an explanation. Never did. That raised my suspicions even higher. When I got back, I called our usual company for a second opinion (we ended up with SSI last summer for an emergency repair when we mistakenly called them as they appeared at the top on Google when searching for our usual company using their specific name; beware of the "sponsored results" when using Google. They show up before the actual company you're looking for even if you type the specific name of the company which can be very misleading. The second opinion revealed some very questionable pricing for the work I authorized. The sensor cleaning for which I was charged the "discount" price of $185 involved removing 2 screws, sanding the wire, and reinserting it. Took 2 minutes. I'm not sure why such a simple task isn't included in the inspection and cleaning. The ignitor was supposedly melted and cost over $300 to replace. The tech from the smaller local company said the system would not work if it was truly melted of fused (can't remember what the SSI tech said exactly). In any event, he thought $300 for that small part (about the size of a car fuse) was quite high. He checked a motor that SSI wanted to replace for $1,000 and could find nothing out of the ordinary. He said he couldn't say with any certainty that the SSI tech didn't hear something nor could he have any way of knowing if the motor would fail soon or last for several more years. But, I've never heard any unusual noises that I haven't heard in the 17 years we had the system, and the second tech started and restarted the system several times and heard nothing unusual. Lesson. Large firms put great pressure on the techs to upsell, and many of the techs work on commissions on what they sell, which I never knew. I don't know if that's the case for sure at SSI, but I definitely think the included "seasonal inspection and cleaning" part of the service plan is just a a way for them to sell you very expensive systems vs fixing existing systems. read more

I have used SSI several times for the past couple of years and they have always delivered excellent service. Their workmanship is top notch and the products and services top quality. My last service request was a complex water leak which their technician Mr. Greg Waters was able to quickly discover and fix. read more

Mike is awesome. Got here and was very knowledgeable and was really helpful, calm, and knowledgeable. Very much recommend

Our HVAC system was serviced on the rescheduled date and time. They service tech was professional and gave use suggestions on ensuring we change the filters more often. Hopefully the office when sending jobs to technicians will stop putting last minute jobs on the schedule. Remember that people have to take a half day off of work when they have a scheduled appointment with you, so if you cancel on them for an Emergency job your customer has lost 1/2 days pay. read more

AC died right at the end of summer, never a good thing. They put in a competitive bid that was lower than another company, using Trane equipment. My house had Trane that was in for 30 years, so I trust them to use again. Basic system, one furnace and one with heat pump. They got me set up to replace both systems in same week as they had a reschedule with another customer that opened it up for me. Crew came in about 7:30. All respectful and very nice. Laid down mats, took out old stuff and installed new. Completed all in one day. All positive for my experience. read more

These guys were awesome to work with. Our furnace went out during a bad cold spell, and we didn't have heat. We got estimates from over 10 companies, and they beat all of them. They're a Trane vendor which is one of the best (if not the best) HVAC systems. Chris "Bacon" was awesome to work with and gave his honest opinion with what we needed and what we didn't specifically for our house, and in our case simpler was better. There was no upselling involved. Sara, their install coordinator was awesome, and kept me updated on scheduling and setting up the county inspection. Eddie who led the actual install was awesome as well, and went through the ins and out of our system and how to work the thermostat. He also came back to do some work so ensure that we pass inspection (and we did!). I never bother to leave Yelp reviews, but these guys deserve it! I can't say enough good things about them. read more

My review of Service Specialties, that they exhibit, downplays the exorbitant price that is charged for very simple jobs. A 45 minute visit to install a $125 part should not cost over $600 in total (over $700 before "coupon"). Five calls to company to finally get a response to my complaint, read more

BEWARE...We replaced our HVAC system 2021 with a recommended TRANE product, however every time we get unit service for Summer/Winter we are being told that parts are failing within the unit and that they are just not made the way use to and it will cost a certain amount to replace the parts. AFTER having conversations with Service Manager and TRANE. This disconnect is in order for us, the consumer to not pay out of pocket is the PRODUCT will have to FAIL in order to use the WARRANTY that comes with the purchase. HOWEVER, the messaging from the HVAC company (SSI) has NEVER been that it is covered under warranty and we can repair it to NO COST to you at this time. THERE messaging (or UPSALE) tactic is to replace it now at a COST to you (the consumer) to US the company. This is misleading and ridiculous, if we take this approach the WARRANTY we have is worthless to us. BEWARE when these companies come to your home and recommend you spend additional money upwards of thousands of dollars for WARRANTY covered products. The inconvenience you may have is it fail and will be not operational until it can be fixed under applicable WARRANTY. KEEP ASKING QUESTIONS AND KEEP YOUR PAPERWORK ESPECIALLY WHEN YOU MAKE MAJOR PURCHASES . read more

If Joe from SSI ever looks at your furnace, be prepared to pay several thousand dollars and hear massive fear tactics. Joe has been to my house multiple times and has said things like, furnaces only last 15-20 years. FALSE. I'm selling the house, my furnace is exactly 15 years old and always had a service plan. The service plan is so that your furnace lasts longer. Then he said, if you dont take care of everything on this list you may just have to sell your house "as-is". OMG! Then the last one... Found a gas leak (on routine inspection), and said that if the part came in the next afternoon (Friday) they would not be able to get to us until Monday. All weekend with 30 degree lows. What !! read more

I always have a great experience with SSI. I've been using them for my HVAC needs for years and they have been fantastic. Between regular servicing on my maintenance plan and this, my second system install they always been professional and provided me with a great price and honest opinions. If you're looking for an hvac and plumbing company to work with you can't go wrong with Service Specialties read more

I was promised a technician would arrive at my home today for service between 12-5. I rearranged my schedule and took time off from work to be home, but no one showed up or even called. This was extremely inconvenient and disappointing, as I expected them to honor the appointment. read more

I live in a condo and my aging 14 year-old HVAC and water heater units were on their last gasping breath. I had placed several service calls for both systems through my home warranty company, but they refused to replace them. (Lesson learned: Don't waste your money on a home warranty company!) My warranty company quoted me a "discounted" price of $13,000 to replace my A/C and heat unit (just the A/C and heat, not the water heater). A friend suggested I get a second opinion from SSI. I am so glad I did! SSI could not have been more helpful and professional! They quoted me under $10,000 to replace the A/C, heat, AND 75 gallon water heater. As if I weren't already sold, they also offered free financing (which I quickly took advantage of). When SSI came to install the units in May (during the COVID19 quarantine), they were professional and informative (and dog friendly). I am extremely pleased with the technicians who installed my units and with customer service (Sydney is absolutely wonderful to deal with). SSI has my 5-star endorsement and my future business. read more

Service Specialties - Heating & Air Conditioning/HVAC Near Me - Chantilly, Virginia

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I called SSI when my air conditioner wasn't cooling like it should. Right away I got the feeling the technician was on a mission. He took a look at the outside and inside unit. He told me that it definitely needed freon but he also had a lengthy list of things that needed to be done. I told him to add some Freon. He gave me a quote of so much up to 2 pounds and then if it needed more it was going to be a higher price.He came back in after adding 2 pounds and said it needs more so he needed me to sign off on adding more. At the end he said he added 6 pounds of Freon for a cost of over $1000. He told me that the unit must have a major leak in order to need that much Freon. He said since my unit was over 10 years old it would be a waste of my money to do all the repairs and that I should get a new unit and he gave me a quote of $17,000 and that was with the discount! When I told him I wasn't prepared to buy a unit at this time he said "so you just wanna throw $1000 at the door because you're gonna need Freon again within one to two days." He did not do a leak test. We had another company come that somebody we knew recommended a couple days later and they found no leak in the unit and no other issues. He was surprised that they had to put 6 pounds of Freon in and also shocked by the price! It's 4 months later in my air conditioner is still working great! read more

Update 12/19/19--Unit failed after under 10 years. New installer found finger-tight GAS fittings in the furnace. Was it the idiots at Trane? Who knows. The SSI installer should have found it. Lucky we're not dead. Stay far, far away from SSI. They're not only incompetent but, it turns out, they're dangerous. Look elsewhere. They installed a new HVAC system for me several years ago which they have never been able to get working right--either too hot or too cold, year round. Right now I'm sweltering--yet again--because after a $800+ repair job, the AC is blowing lukewarm air. Ignore their "service" contracts and go to a local HVAC company that actually provides what they charge you for. read more

SSI Inc is my go-to, recommended HVAC company. I've used them for many years now for my units and their technicians are always utmost professional, thorough, and very knowledgeable. I recently enrolled in their maintenance plan to get routine service checks twice a year for $167 and I am sure it will be money well spent. During my recent experience, the technician, Clint, seemed especially attentive and was an all-around good guy-very friendly, personable as well as great customer service! Compared to when I was stuck using only the really bad HVAC companies within my home warranty plan, I feel I am so much better off now and relieved I can use SSI now instead. read more

My mom has had a contract for maintenance with them for years. They come when expected and are very responsive. However before use them for new equipment do your due deligence. Two toilets 1,700 and a replacement faucet 752.00. Very very expensive read more

I use SSI for both Plumbing and HVAC for my house and for my rental property, both of which I have maintenance contracts with. These folks are a full service top-notch company. My last appt was for a sink backup fix. The technician Tom was able to find the root cause, and suggested a high pressure cleaning which will fix this problem from reoccurring every year! read more

Service Specialties, Inc and Fred Payne are my heroes. They are the third company we tried to fix an HVAC problem and this time the problem was fixed. Fred arrived at the scene, listened to the problem, started his investigation and within 15 minutes identified and fixed the problem. No more screaming AC system and no more high humidity. We took out a service plan before Fred left because we want to insure Service Specialties is on speed dial in the future. GREAT JOB. SUPERIOR SERVICE. SUPERIOR KNOWLEDGE. WELL DONE!! Thanks so much - PAT and Phil read more

If you are looking for an HVAC company to service your rental properties and come out a week before Christmas to perform a maintenance contract checkup only to have them turn the gas off and leave claiming a service hazard with little to no investigation. We have 3 different properties with current maintenance agreements with you. We will not be renewing them. read more

SSI, continues to provide exceptional service for our Trane system. Tech Joe showed up as expected, professional and friendly. Most important he was competent, identified a sensor that was not functioning to standard. The best information was that the part and labor are still covered under warranty 8 years after the install. I would highly recommend SSI for your heating and AC needs. read more

Once again he we had to call SSI for an emergency call on the weekend, a snowy Saturday, Dec 30th. We had a houseful, 9 of us...4 under the age of 9 and our sewer backed up! Our drains needed to be snaked and cleared. No showers, no flushing toilets---try telling a 6 year old not to flush!! Yikes!!! We called & got the weekend call center. They relayed a message to Michael who was on call. He called us back and made it out to our house with in the hour and unclogged our drains saving the day! Thank you SSI! Marlene B read more

We were faced with replacing our 10+ year old furnace and air conditioner this year (the original unit that came with our townhouse). I had one local company give me an estimate, which turned out to be very discouraging- I basically got a slip of paper with a price on it, lots of verbal assurances that I'd get a great system, and a high pressure sale. My questions and concerns weren't addressed, either. After soliciting friends for HVAC company recommendations, I called SSI and scheduled an estimate. This was an entirely different experience; the representative was knowledgeable, took the time to answer my questions, and produced a detailed line item estimate (with color photos of the equipment!) with three efficiency options, right on the spot. I opted to go with a higher efficiency "communicating" Trane unit from SSI. Their price was almost half that of the first estimate I had obtained. I can't say good enough things about their install team. We have a townhouse, and the furnace location is really tight on space; definitely a challenge. The installers did a great job; even the county inspector noted what a clean install they had done. The system works great, and the house feels much more comfortable than it ever has. If you're in the market for a new HVAC unit, I'd recommend SSI without hesitation. read more

Fast, friendly and professional. Called yesterday for their $99 spigot replacement special. Tech was here today and troubled shooted the pipe and was able to cut, pull replace and reconnect for $99 where others companies wanted $300 - 500 and wanted to punch holes in the ceiling. Done in less than 30 minutes. Will be providing a price for gas line so we can convert the cook top to gas. I'm sure I will have them back soon for the new job. read more

I called SSI when my garbage disposal ceased to work on a recommendation from a friend. They scheduled an appointment to come out and were at my home in less than 24 hours! The woman who scheduled the call was very polite and informative. The plumber who came to the house was very professional and courteous. He put protective booties on his shoes to protect my carpet, which I really appreciate! The work was done quickly and he explained to me exactly what the issue was and how I could prevent it to happen again. I would highly recommend SSI to my friends and family and will continue to call them if any other problems arise! P.S. I thought their pricing was competitive especially for the level of professionalism and the quality of the work. No mess was left behind after the work was complete! (that is one of my pet peeves) read more

I called SSI for my annual HVAC inspection and was extremely happy with the entire process. First, the rep on the phone who helped me schedule the appointment was extremely courteous and helpful. And then the service technician who arrived was professional from the moment they arrived. One thing I really liked was that they automatically bring and put on shoe covers to protect light color carpeting. I have had experience with other HVAC companies who pushed additional add-ons and have even lied about problems... that was definitely not the case here. The technician checked my system, was knowledgeable and seemed very honest about the status considering my system is older. I felt very comfortable with my maintenance visit and I would not hesitate to use this company again. read more

3 stars due to SSI fixing a problem with a very poor and rude technician who came out and wasting hours of my day. They sent out a follow up technician who knew what he was doing and he had the problem fixed in 10 minutes. read more

Overall: Highly impressed with the techs that came out and their high-quality work. Strongly recommend them. 1. On-time: Came at 7:30 am. 2. Personnel: Very polite and laid drop cloths as they went along. 3. Work ethic: Detail-oriented. Leveling and double-measuring. Kept me informed of how heat pump systems would look aesthetically outside before implementing. Cleaned up as they worked. Quiet workers...didn't play music 4. Workmanship: Very professional, disciplined and detail-oriented. From the electrical to the soldering, each of the four techs worked great together. There was no apparent guesswork here so I was very confident with the installation. 5. Sales guy: Chris "Bacon"- great guy; knew his product line. Double-measured the space and provided a very reasonable solution and price. read more

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Total morons. I've had several jobs done by them in the past by a very competent guy who sadly left about a year ago. They have been pestering me via phone to come and do an inspection for a couple of months. I finally scheduled them to come and give me an estimate for a new water heater. It has been on my calendar for over a week. After waiting an hour beyond the window, I finally called and left a message. They did not call back. I called again only to find that 1) the estimator was sick and 2) they had scheduled it on the wrong day so 3) They did not call me. Talk about incompetence. If they can't even get an ESTIMATE right, what makes anyone think they can get a repair right? Never again. read more

We've had great service from SSI. The technicians are professional and polite. They provide knowledgeable and reliable feedback for all of our systems and make sure we have a solid understanding of issues and needed maintenance ourselves. The office staff is also fantastic. Scheduling and communications are top notch! read more

I have been an SSI customer for about 10 years and have been very pleased and satisfied with their HVAC maintenance and service on my HVAC system. Every technician was outstanding and still is, and most latest one was Clint. Outstanding job and performance and very professional and clear communication and expectations set. This review is on their Plumbing Service, which is rated 1-star. I had the same expectations as their HVAC service, but unfortunately that expectation did not match up to par with everything. It was also my FIRST and LAST in using their plumbing services. Here is why. I paid for a plumbing maintenance agreement like my HVAC maintenance agreement. What set this apart is basically being pulled in to get involved in the service, rather than be left alone to do my work like the HVAC technicians normally do. Joshua asked me to show him each room that needs plumbing inspection and had to stay because he would call me back again in my home office after inspecting a room, then asking me to lead him to another room. In summary, there were 9 areas that required inspection. When he did find something, such as a slow drain, whining noise when toilet tank is filling, faucet leaks, etc--he does a quick estimate of about $220 for each potential repair. Accordingly, I asked him to proceed in repairing a leak in the master bathtub pluming fixture located on the 2nd floor. It was a Moen product, about 13 years old, and he asked me if I have an instruction manual. Fortunately, I did have an instruction manual to replace the Moen cartridge for the faucet, since I previously replaced it in the past. Note that my home builder who installed all my plumbing fixtures do not provide the customer with instruction manuals for plumbing. Then I went into my office. Joshua called me and said that he needs me to turn off the main water valve down the basement. Had to leave my work to oblige his request. After several minutes, I went upstairs to see his progress. He said that he was having a difficult time removing the faucet cartridge and that it appears to be stuck. I gave him a tool that I purchased from Moen to remove the cartridge nut that holds the faucet cartridge in and went downstairs again to continue with my work. Again, after several minutes, I went upstairs and he said that the cartridge was completely stuck and that I would need to replace the entire bathtub plumbing fixture--and he called Moen to order the parts. After he called Moen, he asked me that I will need to contact my "tile guy" because all the tiles surrounding the bathtub will need to be torn down so he could replace and install the new plumbing fixture. That caught me by surprised because he did not say anything about demolishing my tiles in order to do this work. Also, because he kept pulling on the cartridge out and reassembled the handles, lever, and control, there were more leaks coming out from the spout than before. I told him that I did not expect to spend over $2K that started with a small leak on the spout and said that I will have to live with that leak--although worse than it was before. As he was closing out the service ticket, he said that he will charge me about $100 for labor, for spending the time trying to fix the leak--that he never fixed. I got upset and called his manager, Todd, and expressed my extreme disappointment for the entire service. At first, Todd was defending that his plumbers have the right to ask the customer for the instruction manuals due to the various new brands and products in the market and I told Todd that my plumbing fixtures are over 10 years old and that my expectations are that his plumbers should know more about the various brands and products that are older than 5 years old, if not 10 years old. Also that Joshua did not communicate that he would be charging me for the incomplete repair service, because Joshua indicated he assumed that the customer should already know that. Also, I told Todd that I had previously replaced this same cartridge twice and have not had any problems removing them, since Joshua told Todd that the cartridges have not been replaced in 12 years and therefore were stuck. Todd eventually said that he will not charge me for this service, although his expression was not in full agreement. Today, I attempted to repair the leak since it was leaking more than before. I was able to remove the cartridge easily and replaced the cartridge and stopped the leak. I believe the reason why Joshua could not remove the cartridge is because he did not remove the cartridge nut that was holding down the cartridge. That was the reason I gave him the Moen tool which was the cartridge nut remover. Therefore, even with the instruction manual, it was pretty useless because Joshua did not read it so that he would know that there was a cartridge nut holding down the cartridge in order to remove the cartridge. read more

Did not have the best experience with this company. I called in for help on fixing my ac unit and barely even got that done! With their lack of customer service skills I am glad I went with another company. At least the manager of the company was nice enough to give me a call to help sort out my issues so there is still hope I will give this company a try well into the future. read more

This place is a joke. I had a leaking tub faucet and leaky shower faucet and was quoted just over $1,100 for parts and labor. I spent 5 minutes on youtube, $40 on parts from Amazon and literally 30mins of my time to fix both. This place is an absolute ripoff, I'll never use them again. read more

Brendan and Eric provided a first rate HVAC installation. I will use this company again in the future.

I got a great price from sales person that almost no one could match the price and because I requested a inspection from them that Loudoun county then they told me all of a sudden don't feel comfortable working with me per the sale manager the only two thing I can think of 1. they don't work up to code or B. they can't do it for the proposal price they gave me either way very shady business practice. I talked to sale manager on Friday about the increased price for the variable speed handler instead of the single speed which they jacked up the price by almost $1,500.00 to cover the lost money and since I decided to stick with the single speed handler they said they feeluncomfortable to work with me last weekend while they were setting up at the expo center but on Monday when I asked them to do the measurement and I would sign the contract now they said both party should feel comfortable so I told them I'm comfortable. These are my honest facts and I don't need to lie. If you decide to go with them be careful. I sent multiple emails and text trying to resolve any issues they had with me and they went unanswered. I think the owner should be aware how his business is being ran. If the owner wants to see my proposal just reach out to me please. read more

Our 1st experience with SS and we are very pleased. Professional, timely, accurate pricing and no hassle for "add-ons". From initial phone call to emailed receipt in less than a week, you can't beat that. I will use them again and recommend you give them a try too. read more

Very professional and the technician walked me through the problems. I'm very happy with the services that Joe and Brendan provided. They gave multiple options and recommendations. Also very knowledgeable and modest. I'm confident that they will continue to provide quality service for maintenance inspections. They also got it done in a timely manner, but not rushed. I'm glad I chose to go with them to get my HVAC units replaced. read more

Our smaller HVAC unit died over the spring so we called the people who installed our larger unit last year and they wanted (what we thought) was an outrageous price so we shopped around and found SSI. Tim was fantastic to deal with and in less than a weeks time we had a new HVAC unit at a fantastic price. The installation took most of the day but the installers were knowledgeable and courteous and did an amazing job. SSI will be my new go-to people fort anything heating and AC related from now on...you guys are awesome! read more

UPDATE At 1:00 the technician called me. He explained that though it said "furnace" it did include the entire unit and that even though it said "cash" financing was an option. He is also going to email me with ways to lower the cost of it. __________________________________________________________ On January 17, 2020 I woke up to no air coming out of the vents at all. I called and within a couple of hours had a serviceman come. He explained that the blower capacitor burned out and did a patch job but couldn't say how long that would last "Perhaps a few days before it goes again." He said that he could perhaps install something that would "fit that small hole in the wall." I was in a hurry to get to the office and didn't then know what he'd send as options so I said "sure." He sent me two prices for two furnaces (a bit of $6,000 and the other one was a bit over $7,000 and it said "cash"). I don't have that much disposable cash laying around so I sent a reply back that they looked reasonable but that's a bit too much for me and asked if there was a cheaper option. He never e-mailed me back. Yesterday before he left, I mentioned that the temp had fallen another degree (I have a digital thermostat). He said that it just takes time to warm up (???). I came home and it was still 56 and set for 60. This morning I woke to the trailer being 50 degrees (set for 60). I called the emergency number at around 5:30 and left a message. I also emailed them. It is now 10:35 and I've not been contacted. Surely they're not ignoring me because I wouldn't buy a furnace??? Also, I have a heat pump. Why give me a price for a furnace and not mentioned the out door unit (I thought they were a set)? I didn't say anything at the time because, again, I was in a hurry and because I didn't know what options he'd give. read more

The technician arrived on time and fixed the issue of getting AC to our top floor. They seemed to really know their stuff. Deducting one star because the tech gave me a hard sell to buy an extremely expensive UV light filter to get rid of mold for $1800. read more