Didn't end up going with them due to timing but they came out and listened to my needs for my new hvac system. They didn't try to over sell products like the other two companies I had come out. I would definitely use them in the future once we are ready to move forward. read more

I am a disabled senior living alone. This review documents objective facts regarding HVAC services provided by Bluestar Air Mechanical Inc. across two of my properties, identifying the specific staff involved. Alexandria Multi-Level Townhome Installation Diagnostic Visit (Isaac): Technician Isaac condemned my original AC unit as completely "dead" immediately upon arrival, without opening the service panel or performing electrical or refrigerant pressure tests. Salvage vs. Installation (Walter? & Karol?): Walter and Karol? spent extensive time meticulously extracting the original unit intact to preserve all components, while spending minimal time securing and properly installing the replacement machine. Undersized Equipment: For my 1,830 sq. ft. multi-level loft townhome, Bluestar installed a 2.5-ton National Comfort Products through-the-wall AC unit that is physically less than half the size of my original machine, leaving massive voids around the wall opening. Life-Safety Fall Hazard: The machine sits near the roofline several stories above a ground-level driveway. It rests inside the oversized opening without dedicated structural framing, a properly fitted sleeve, or mechanical mounting brackets to anchor it. Massive Gaps & Exterior Visibility: Gaping openings were left on the sides, so wide that I can clearly see neighboring townhomes and direct outdoor daylight from inside my utility closet. Soft Foil Tape & Expanding Foam: The top of the machine was sealed with only soft silver foil tape and flexible wrap rather than a rigid sheet metal transition or structural collar. Into the open side voids, Karol? messily sprayed orange expanding foam instead of constructing proper framing, trim, or weatherproofing. Severe Noise & Vibration: When activated, the unit generates extreme operating noise and structural vibration felt throughout the living areas. Missing Property: A step stool kept in my utility room went missing immediately after the crew packed their gear and departed; I am continuing to check my home to ensure nothing else is missing. Communication Evasion: Karol? conversed easily in English upon arrival, but suddenly claimed not to understand English when questioned about the open gaps, lack of framing, and spray foam. Dismissive Management (Lyn): I sent Lyn multiple detailed text messages and photos documenting my serious safety concerns, questions about the oversized opening, and the complete lack of structural support. Despite being fully informed of the severity and specifics of the hazard, Lyn trivialized the issue before 8:07 am on Sep 16, only replying that she would send someone back merely to "clean that up," offering no plan for structural framing or proper sleeve installation. Washington, D.C. Property Service Undelivered Documentation (Isaac): I was charged a significantly higher inspection fee specifically contracted to include an official written cause-of-damage report and a formal repair estimate for an insurance claim. Technician Isaac completed the on-site visit, but no written report or cost estimate was ever provided, despite multiple follow-up requests sent directly to both Lyn and Isaac. Licensing Verification: Bluestar explicitly confirmed prior to the appointment that the technician held a D.C. HVAC license, but no license number or proof of licensure was ever furnished. Based on these documented facts, I cannot recommend Bluestar Air Mechanical Inc. to other homeowners or seniors living alone. read more

My AC suddenly stopped working yesterday. I checked the AC compressor unit outside my condo and noticed it wasn't turning on when I switched on the AC. I called BlueStar and they were able to squeeze me in within a few hours. Isaac was able to diagnose the problem quickly and got my AC running. He was very professional and explained the issue. I've been BlueStar customer for several years and will continue to be one for their great service. read more

Customer service promptly answered all questions. It well well. No issues, installed as expected.

I contacted Bluestar Air Mechanical for a second opinion after an appointment with Air One. I have a Carrier HVAC system, and the Air One technician recommended a complete system replacement, claiming the blower was bad, the furnace control board needed replacing, and that there were other issues. Since replacing the HVAC is a big investment, I wanted to get a second opinion. It was only after comparing the service from Bluestar that I realized Air One may have been pushing for a new system sale or lacked the expertise to properly diagnose and repair the actual problems. Isaac, the technician from Bluestar, spent about an hour thoroughly diagnosing and fixing the issues. He found burnt wiring in the furnace and discovered that the wrong capacitor had been incorrectly installed in the AC. Isaac replaced the burnt wiring in the furnace and the capacitor in the AC. After these repairs, my Carrier system was back up and running--without the need for a costly replacement. Bluestar, and Isaac in particular, demonstrated professionalism, expertise, and honesty. They focused on resolving the actual issues instead of pushing for an unnecessary system replacement. I highly recommend Bluestar for their reliable service and Isaac's thorough and knowledgeable work. read more

Superb! Thorough professional cleaning with giant vacuum, air whips, and vent removal and cleaning. Professional team; friendly. Highly recommended. read more

We replaced HVAC system with BlueStar back in May 2021 after quoting 10+ places and BlueStar has the best price and best service! I was super busy back then so I didn't have a chance to leave them a review but today we came across again. Our Ecobee screen turned off which did not activate the AC. I was frustrated as outside is 90 degree and we have a toddler in the house so there is no way we can handle without AC. I sent BlueStar a quote to see how I can fix the problem and Danny immediately got back to me after less than 5 minutes. He walked me through all the steps via phone call by cleaning the drain pipe, turning on and off the switch by the furnace and the Ecobee immediately works. We finally have AC!! I am not ready to pay for HVAC professionals to come to fix this problem and charged couple hundred dollars but thansk to Danny, we don't have to do any of that! Also thank you Lynn (back in 2021) who also gave me the best consultation. We will definitely recommend BlueStar to anyone in NoVa area!! read more

This is my second time using BlueStar and I have nothing but amazing things to say about them. The first time they fixed my furnace which had build up on a sensor which was an easy fix. John came out and was very straight forward and up front with everything he did. He explained the issue to me, how he would fix it, and even provided some recommendations I may want to do in the future. My second time I used Bluestar was on a Sunday and they are closed on Sunday's. I did not realize this at first and left them a voicemail in the morning. Realizing they were closed I called another company who would have charged me more than Bluestar to come out later that afternoon to look at the problem which was that my Nest Thermostat was giving an E73 error code meaning it was not getting power. To my surprise I received a call from John at Bluestar that afternoon prior to the other HVAC company coming out. I discussed my thermostat issue not getting power with John and he suggested several troubleshooting fixes I could try over the phone. After eliminating several causes of what the problem may be John suggested holding down the front panel cover switch to the unit to see if a power light was coming on. In doing this I noticed sometimes the light would come on and sometimes it would not. There seemed to be a loose connection in the a wire that was causing the switch not to supply power. After playing with the switch for a few minutes I got the power to stay on and the problem was fixed. John solved my problem and saved me a good deal of money as I canceled my appointment with the other HVAC company. John took over 20 minutes talking to me on the phone going above an beyond to help me solve my AC issue on the day the company is closed. I would highly recommend BluStar to anyone and will use them for all my future HVAC needs. read more

TL;DR: great service, much more affordable than other companies we've used in the past, so we're going to start using these folks now for HVAC work. After using two other HVAC companies that were extremely expensive, we tried BlueStar recently when our AC compressor stopped working. - they were very prompt to respond to request - they were able to come the same day - the technician, Isaac, was extremely helpful and fixed the issue (as well as helped teach me some things) - they ended up being much more affordable than other local businesses: $65 for the visit compared to $89 for one company and $140 from another (just for the visit) read more

Called BlueStar after an unpleasant encounter with other company in the area and got a great honest service on our AC troubleshooting and repair. The technician was professional and knowledgeable about the system and in no time, we were up and running during the Jully heat wave. read more

I had my heat pump repaired today. I called in the morning and the tech came by in the late afternoon and replaced the capacitor and within 30 minutes I was back up and running. Great quick turnaround. Diagnostic visit fee of $65 seems reasonable. The cost of the part $250 was not so reasonable. Of course I agreed to the cost without knowing the actual retail cost as I figured the diagnostic fee was reasonable. The capacitor goes for $23 on amazon and $11 on another supply website. Paying more than 10x the retail price does kind of ruin the experience as I don't think anyone wants to pay 10x. I don't think even movie theater popcorn goes for 10x retail. Everything else was great though. Of course it is well known that this industry is one of the most hard to trust. In the end, I was very happy to get my AC back within the same day but just sour it cost so much more. read more

After requesting a quote for a water heater replacement with pictures of my current set up, Blue Star got in touch right away, gave me a rough estimate and sent out two techs with in 2 hours. They guys came, found a clogged condensation line, cleaned it up, and showed me the water tank was dry and not leaking. Since it was 11 years old, they took a phone video inside the tank to assess how much corrosion and deposita were present. I decided to replace, they put in a Bradford unit the same day. Fast, honest, service, a competitive price, and professional techs! Highly recommend. read more

Respond to my request. I asked what the fee is for coming to the house, twice--received no answer.

Responded quickly on the weekend and delivered as promised. Danny communicated well and we were totally satisfied with the outcome.

They are still excellent! Isaac P. came out expeditiously after my call. Needed refrigerant. He was super duper friendly, customer service orientated. Explained the readings on his gauge to me, ensuring I understood everything. Checked all vents, filters, and did overall check on everything. Tips on cleaning given to me. Extremely reasonable pricing again. Attended to the problem right away in a straight forward and honest manner. No double talk or over selling. I have just decided to stay with this company forever. Really liking them. read more

Received some much needed care for my AC. This FIVE Star business installed my new AC a few years back and has been flawless. With the heat as of late, thought I better do some pre maintenance. Thank you Isaac P. For the great work!! Do not hesitate to call and use this company.....you will not be disappointed. Davis S. Fairfax, VA read more

I can't recommend this company highly enough. 3 years ago we had them replace our airconditioning system and oil heater with a heat pump. They made expert recommendations and did a great job of installation. Last week we had a heat pump in our sunroom fail and they replaced it two days later. Great work. Fast service. It is difficult to find a home services company with the quality of service as Bluestar. read more

They're just the best. They're local - not a big conglomerate - and one of the most responsive businesses I've ever worked with in any area. They have lovely and polite staff, specifically Lyn, and their technical people know exactly what they're doing - they get everything right the first time. I've been with them a decade and counting. read more

They are great... professional, quick to respond and great service at a fair price . They replaced both AC units and hot water heater at a price lower 20% lower than 2 other firms . read more

BlueStar just replaced my entire AC system because the old system was 12 years. I've been shopped around from small to big companies and comparing prices!!! To come to a conclusion that BlueStar has the best & reasonable price among them all..... On Monday morning 9 am sharp, the BlueStar team showed up at my door. They are Diego, Walter & Randal. Great team and very friendly. I don't know what else I should say about them. They are simply amazing and awesome . They even went extra mile to customize the vibration pad with pumps up to make the AC system look presentable. Their customer service thus far is phenomenal. The peace of mind of their work is simply priceless! Can't go wrong with BlueStar! Sincerely thankful for the BlueStar team! I m so greatful to be part of the BlueStar family! read more

BlueStar Air Mechanical - Heating & Air Conditioning/HVAC Near Me - Fairfax, Virginia

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Bluestar air is a great service provider for HVAC. More importantly, their customer service is excellent - Danny is very responsive and willing to help with any requests. We've appreciated the work Bluestar has done and look forward to working with them in the future read more

The team at BlueStar were great. From the estimate to the install they were absolutely professional. I was happy that they presented a reasonable estimate trreplace my furnace with a Carrier furnace and installing an expander on my water heat. read more

I used Bluestar Air for the first time yesterday for the twice annual maintenance check. They seem very efficient. They recommended two things I should do, for a total cost of about $600.00. My previous HVAC contractor that I had for eight years never recommended anything during these checks. It makes you wonder what's really needed. After thinking about it, I decided it was logical to have the work done. For now, I'll recommend them. read more

These guys rock. So many people in the AC and heating business try to scam you, these guys are good solid citizens!

It's extremely important to have any professional service your home's units before Spring/Fall time every year. Do not disregard the importance of your unit and be sure to maintain them on a bi-annual basis. I have used BlueStar for about 2 years now and they have done an amazing job with my AC and heating units. John is my usual technician and always provides friendly service along with excellent care for my home. John and the rest of BlueStar truly know what they're doing which makes me glad that I hired them. I have had a few issues in the past two years (blown fuse, dead capacitor, etc.) and each service call was simple and painless. I do recommend signing up for their membership which includes two service visits per year. It's a fair price because it also includes emergency service calls (depending on the issue) throughout the year. A capacitor in my AC unit died in the middle of a 100 degree heatwave back in July 2019. Luckily, a capacitor replacement was inexpensive and my emergency service fee was waived since I had their membership. Their membership is a great deal for unexpected occasions like that. Thank you BlueStar and John for always providing exceptional service for my home and family! read more

This is a much-delayed review. First of all, the owner & staff of Bluestar are the most honest contractors I've ever met. Way back in March of this year, the motor of the fan coil system in my home died. Apparently, the manufacturer has discontinued the motor. Danny, the owner ordered a similar, not identical motor. Walter tweaked the casing of the motor to make it fit the system. He spent more than 2 hours, but they charged me for only the cost of the motor since I have an annual service plan with them which covers maintenance in the spring & fall. Keep up the good work, Danny & team. Your customers choose you because of your professionalism. read more

I wish I could give you guys 10 stars, because you're the kind of company others should emulate! My AC broke down completely during a heatwave and it got bad quickly. The manager Danny sent Diego (technician) to assess the situation, give me a quote AND bring over a portable AC to tie me over until the situation was resolved. They did all this knowing that I was looking at other quotes to replace my unit. Of course their pricing was significantly more affordable, and I went with them. They started work in record time, a day earlier than I expected, showing up early in the morning and working nonstop until the evening. Walter was amazing! He and his helpers did an outstanding job, went above and beyond the call of duty, were professional and knowledgeable. They replaced my old unit that lasted almost 25 years, with the same brand and for that I was happy. They removed the old unit, covered my carpet with plastic, cleaned the work area, and put everything back the way it was. This is a company I respect and I will always use. They are exceptional! I waited a few weeks to see how everything is working and I'm happy to report that it's running perfectly. Thank you! read more

When we bought our new house we knew the HVAC system needed to be replaced. Since we had a good experience in our previous home with BlueStar we called them again . Great service , good price and quick response . Arrived as scheduled, worked efficiently, wore masks . Highly recommend read more

Our furnace stopped working over the weekend and Blue Star was able to send a technician out within 2 hours of my Yelp request. The technician took his time to fix the furnace and answered all questions. Would highly recommend! read more

Blue Star replaced the B vent on the roof of my new home when it was found to be cracked during the home inspection. Winston arrived on time, was very kind and knowledgable, answered several questions I had about the process along the way, and he and his colleague worked hard to finish the project in time for my PM HVAC permit inspection. Their prices were reasonable and exactly what was quoted prior to the work; No surprises, and I passed inspection. Being new to the Burke area, these guys started off on the right foot and I'll be calling them again for my HVAC needs as they arise. Thanks again Winston!! read more

Set up an appointment for a Tuesday at 830-9am and the technician never showed! What a bummer!

BlueStar kept our aging HVAC going for several crucial years, when other companies insisted replacement was our only option. So when we eventually decided our 20-year-old system did need replacing, we chose BlueStar to do it, because they were the only ones we found to be honest, never trying to cheat us, and reliable. Many thumbs up. read more

BEWARE! They will try to pull a fast one on you and SCAM you. Initially our first encounter with BlueStar was wonderful and I left a 5 star review to reflect that experience. The second time around was not the same. I availed their 21 POINT (yes, 21 individually outlined checks) heating check up and Randehl comes in the next day. He went straight to work and started with adjusting the manual dampers to push more heat to the lower floors. He was off to a great start and was able to adjust them fairly quickly. Unfortunately, that's where his "21 point" maintenance/tune up ends. He proceeds upstairs and fills out a work order, charges full price and left. We assumed he was probably short on time and was going to come back another time since he mentioned on the order about returning with a filter. A couple of days later without any further follow up, I contact the owner, Danny, and told him what happened. He proceeds to confirm that the tech did not complete the 21 point inspection as it stated on their brochure and promises a call back to make things right. Another couple of days goes by and no call so I end up calling myself. I spoke to the nice lady on the phone, told her my situation and she said she would check with Danny. She puts me on hold and seconds later HANGS UP THE PHONE. In the end, Randehl scams us and Danny provides no resolution. So please BEWARE before they pull the same scam they tried on me. Also, mind you the adjustment the tech did on the manual dampers ended up almost closing the heat to the 2nd floor and we had to redo them. read more

Excellent service and work. Very reliable and knowledgeable. Danny is good worker and knows answers to all questions. Workers are experienced and know what to do. I got my water heater replaced . Bradford white water heater is top quality . You can see on Bradford site that this company is their registered company. My old Home Depot 2 year old only water crap heater was disposed. Blue star workers are totally reliable with the best best price and all work is done up to code. read more

Great service at a fair price. Came when furnace was out and replaced the next day. Very good explanation of the issues and proved ducts along the way. Took good care and left spotlessly. Highest recommendation read more

Very friendly and great service. I replaced our water heater, removed old humidifier and installed new steam humidifier / purifier, smart thermostat and exhaust fan. I also got their annual service plan. Randall was very professional and gave me good price; Diego and Sean were excellent technicians and installed the items I mentioned earlier. read more

Wow! I've got to say that because they've quickly returned my call for an initial estimate, submitted a great quote over three other trades that were far off their estimate. I replied to their email and fit me in schedule to complete the removal of a sub-standard AC Lin INSIDE my basement walls (really??!!??). They removed old duct work, old lines and routed new lines proficiently and neatly. Inspired I helped where I could and stayed out of their way in others. A frozen pipe caused me to remove damaged drywall and sub-par original builder insulation (allowing freezing temps and air into wall cavity that caused the burst pipe!). This outfit knows what they are doing, no babysitting or micro management needed as Diego breezes through purge of old coolant, installation of new lines and refilled in good time! It's a pleasure to have Diego and his crew in my home and recommend BlueStar Air in yours! read more

We needed a new water heater and they came next day and solved all of our problems. Great service.

The service I received from Blue Star Air was beyond exemplary. Our A/C broke a few days before Memorial day weekend and we had a party scheduled. Danny came out on Friday morning and examined our system, provided a quote, and was all around extremely professional. We got lucky and the technicians were able to come out the next day (in time for our party) and install a brand new heat pump. They were also extremely professional. They protected the entire walking area with plastic so they didn't damage the floor. They worked diligently to replace the unit, cleaned up all the trash at the end and we were very happy with the service they provided. I would strongly recommend Blue Star Air to anyone looking to have mechanical work done. read more

Great customer service, extremely professional, loved that they wore masks and were very efficient and thorough. They cleaned my vents and dryer vent, and the air definitely feels cleaner. They were very nice, too. Would definitely recommend. read more