They are very difficult to get ahold of after an install is complete to finish permit inspections or repair damages their team did during the install. I've used them twice and both times it took over 5 months to get permits to pass (they had to fix multiple mistakes) which honestly isn't all that bad but it's just impossible to get through to the office. Doing everyone here a favor - this phone number will go through the the main office (it's the plumbing line): 703-366-2355. The one that's listed on the website will go to a call center and that's a black hole, you'll never hear back. In general they are very slow to respond to issues and don't keep good notes. A new technician will arrive every time and they never seem to know any history so it's just a nightmare. I will say the techs I generally don't have a problem with, it's the back-office, disorganization, and fear of managers to deal with customers - it's very disappointing and frustrating. Hire at your own risk, you will be responsible for all the project management of the install - they suck out loud at follow through. Also, they damaged my door and tried to hide it. It's a steel door and the excuse the tech gave me afterwards is that water tanks are heavy, it's bound to happen. What?! read more

Our heat pump started making funny noises. Sounded like a bearing going bad. I called ARS Rescue Rooter. The technician quoted me $1,000 labor charge to replace the fan motor. The motor itself was still under manufacturer's warranty. I am a mechanic and have run my own business for 20 years. One look a the fan told me that the three bolts holding it in place and the one electrical clip could be replaced in 30 minutes. When I mentioned this to the technician, he agreed with me, but said that he was "going by the book." $1,000 FOR 30 MINUTES LABOR!! Obviously, we found another firm and are doing business with them instead. The pricing came from the home office in Tennessee, and their GREED has lost them a long-time customer. DO NOT DO BUSINESS WITH THIS FIRM UNLESS YOU WANT TO BE CHEATED!!! THEY ARE A BAD COMPANY WITH NO MORALS!!! read more

Technician came out to service my heat pump on January 31st. A faulty circuit board and fan motor was found, I paid for the parts. It's February 23 and my heat pump is not repaired. In the past, I've had a wonderful experience with ARS until now. Hope no one else is having a similar experience. read more

We chose the right installer. We talked with several companies to install the condensing Rinnai Tankless water heater with a recirculating pump. Requiring a more complex installation. Kenny provided the most innovative way of installing the tankless water heater. He cleaned up the previous disorganized installation. As a professional, a person who takes pride in his work, Kenny ensured that his work met his and ours extremely high standards. He took his time to ensure we were satisfied with the work. He even built the basic layout of the tankless hot water on the pipes before he arrived. His support, Ledion, provided professional work. They worked as a team. Cleaning up after the complex installation. They went above and beyond the minimum work that would have completed the job. They ensured that the outside pipes looked good, by covering the siding. They also made sure that the whole house filter would not move. Not an easy task, when the filter is connected to an on-demand pressure pump. They cleaned up a previous mess. No other contractor suggested how Kenny installed the tankless hot water heater. In fact, another plumber refused to install a whole house filter. ARS costs were not the cheapest, nor the most expensive. Considering the results, it was the best choice! The cost also was reduced by a 5% Lowes credit card deduction, opposed to another company who wanted to charge me an additional 3% to use a credit card. I have written many reviews, 1 star to 5 stars. I do my best to provide honest reviews to benefit others. The work performed by Kenny and Ledion is a clear 5 stars review. Since we have lived in the house for over 30 years, we never had such a great shower. If you want a Tankless hot water installed, consider yourself fortunate, if you can have Kenny provide you with a plan, and to install your tankless hot water heater. We are! The only negative is that the central ARS call center does not have the lastest information about our other work. It may be frustrating. If you can work directly with the local office, it is easier. Ask for Kenny for your plumbing needs. read more

ARS / Rescue Rooter - Plumbing Near Me - Manassas, Virginia

Do not use ARS Manassas.  They are terrible.  I repeatedly called and asked for the documents from my AC inspection.  They will not send me anything.  They insisted they need to come to my house to go over the documents.  This is bullshit!  They just want to use pressure tactics to get me to replace my two air conditioning systems.  Stay away from them! read more

They will cancel on you the day that you have scheduled your appointment. They do the same thing every year. And this is the company that installed my HVAC unit. I have to ho elsewhere and pay more. read more

husband signed up for promotional evaluation for our 20 system. I no idea scheduled for the next day. The technician came out stating we need a whole new system as our system is at least 20 years old, and we already knew this. Try a high-pitched Sayles approach trying to sell us the most expensive equipment and talk to me like I didn't know anything I was really annoyed one point he stated like we didn't have any other choice. At this point, I told him I have many choices. There are many AC heating . Told him we had choice warranty had call them and ask how much they would pay for after . He stated that he was real familiar with these warranty so he should've known that they were not gonna cover anything towards using them because they are not in network. So our system had been working up into that point but since he left, it's not working at all. I am very suspicious. I called him and he said all he did was I don't really believe it. read more

At 1:00 PM on Friday, I scheduled a service appointment that was problematic due to poor communication and scheduling issues. The initial appointment email confirmation provided a wide arrival window of 12:00 PM to 4:00 PM. At 3:45 PM, I called for an update and was told the service was overbooked. I was given a new estimated time of after 5:30 PM. This was followed by an identical email confirmation at 5:18 PM, and then a "tech is on the way" email at 5:22 PM. I called for an update twice more, at 6:23 PM and 6:47 PM, and was told a dispatcher would call me. The dispatcher never called. The technician, James, finally arrived just after 7:00 PM. The core issue is that I had to call multiple times for updates following the initial overbooking, and your dispatch team failed to follow through on their promise to contact me. This level of customer-initiated follow-up for a delayed appointment is unacceptable. The original issue turned into a week-long ordeal, necessitating three separate technician visits and yielding minimal proactive communication from dispatch. The successful solution was ultimately identified only by the third technician. My recommendation is NOT to use this company, and my continued patronage was solely due to their having installed the original equipment. Read the Facebook, Angi & BBB reviews. read more

Worst HVAC contractor I have ever dealt with. An annual inspection on a heater less than one year old caused a communication error between the thermostat and the heater. Three technicians were unable to address the issue, and they did not follow up even after I called them many times. The heater was installed by ARS less than a year ago. I would not recommend this contractor at all. They are incompetent and also very expensive for their extremely poor services. read more

ARS had a promotion as I was shopping in Lowes. It was 19.00 tune up for my HVAC. The sales person convinced me this was a great deal. So I made the appointment for the following week between 8 to 12 noon.On that date at 2 p.m. i call them and said where is the tech. They said he came to my house and called so they left. Wow I was home furthermore I have no missed called. So I guess the promotion was too cheap for a tech to show. read more

I called about a thermostat that was not working. Instead of fixing or investigating the problem they ignored it and went into a high pressure sales routine with my wife about the whole furnace needed replacing. Did not explain that these were not connected to the original call. Don't do business with these people. Look for local contractors. read more

Our heater stopped working during the severe cold snap around mid-January. We had a maintenance agreement with ARS and called them to take a look at it. Our technician, Kyle, did a great job diagnosing the issue as a bad control board. He went back to his truck to call the company for a quote. He returned to inform us that it would cost $2700 and take two weeks to be delivered. With the cost so high, he suggested I get a quote from the company for a new system that could be installed the next day. Having been concerned for my family, I consented to having a rep come by later that evening. My wife sensed something was not right. (Glad I married her for that.) My wife is somewhat technology challenged, but even she was able to go online and obtain a quote for a control board for the specific model we had. It turned out that it would cost us $350 and could be delivered in two days for a $40 delivery fee. Using our gas fireplace to get us through the two days, the part arrived. My son was actually able to install it himself by referencing YouTube videos. We were back in business after two days and approx. $400. I now realize ARS was trying to pressure us into buying a new system. I do not fault our technician for this, as I am sure he was only following orders from his company. I terminated our maintenance contract with ARS and will never do business with them again. read more

Well, I see their rating is currently 1.8. They come by it honestly. They installed a humidifier for us. It has NEVER worked right. First they installed it incorrectly. That was just the beginning. They have come to our home several times at our urging. No follow up on their part. A part has been on order for MONTHS. Again, no follow up. When we have called I feel like it is someone who wandered in off the street and just happened to pick up the phone. Find another company. Save yourself some frustration. read more

I cannot in good conscience recommend this company to anyone. They sold and installed an HVAC unit that was not properly rated for our home--something a licensed electrician later told us could burn our house down. Since day one, the system has broken down every six months, typically during extreme heat or cold. Even though we paid for their routine maintenance, the problems never stopped. Multiple technicians from the company admitted it was installed improperly, but no one has taken responsibility or offered a real solution. We started reporting these issues within the warranty period, yet management has refused to replace the unit or even let us speak with someone who has the authority to help. We've been stonewalled at every turn. If you care about your safety, time, and money, look elsewhere. This company sells unsafe equipment, refuses accountability, and provides the worst customer service I've ever experienced. read more

I have been Federal Law Enforcement for 28 years and definitely no crooks. ARS is the worst. The "maintenance worker" sabotaged our AC unit when all he was supposed to do was a yearly service. It worked fine until it was "serviced". I brought in a friend who does HVAC for a living, and he found where the ARC "maintenance worker" messed with it. It works fine now. The ARC guy was telling my wife it needed to be replaced. I recommend avoiding ARC. In my opinion, any good review is BS. read more

This is the worst customer service ever. I pay for the Premier Maintenance package and can't get anyone to call me back. Constant no-shows, late arrival and cancelling last minute. I have been without heat since 6:30am and NO ONE has arrived almost 12 hours later - and hours PAST my appointment time. I also seem to have MAJOR system issues immediately after a technician has been here for a routine check up - 3 times now.... I am SO DONE with this company. read more

a. Non-responsive. b. Focused solely on selling and installing new equipment, not on communication or customer service. c. All calls go to a call center. They dutifully take down all information and promise someone will call back. Crickets. They never do. d. I had a unit installed 2 months ago. I've been relentlessly trying to get ARS to upgrade this to a better, more expensive model. No one calls back. No follow up. Do not use this outfit. It's run by amateurs. read more

I was stupid enough to enter into a service agreement with these people for which they would provide spring and fall checkups of my HVAC system. This fall, four different times I scheduled an appointment for someone to come and check my heating system, and nobody showed up for any of the appointments. So I scheduled one more time, and for that appointment, the fifth attempt, somebody finally called me to tell me that they weren't going to be able to make it. I have no idea how or why these people are still in business. read more

ARS Manassas was a no-show. ARS Manassas installed a new Carrier AC/furnace at my house in April of 2025. I scheduled an Autumn check-up with them for my new system to ensure everything was ready for winter. Near the end of the time window in which they were supposed to have arrived, a surly scheduler called to reschedule for a different day. I will not use ARS Manassas again because i want to have a business relationship with a firm that I can trust to meet their commitments. read more

Way overpriced. Quoted us $7500 for a water heater. We ended up getting same one for $5600 elsewhere

Hello. My HVAC technician came out about an hour late. Started their assessment of my unit. That went okay. But when the technician put panels back they did so poorly. Actually breaking a clasp causing it to fall in the middle of the night exposing the motor and other parts. Which led to my AC freezing up. The next morning, I woke up to call ARS and tell them what had happened they did not get back to me until 6 days later with a manager and asked me did I take any pictures. No I did not take pictures I frantically tried to not have my AC unit be completely wrecked because of negligence. I was thinking to have my $49 tune-up fee refunded but they said no because I did not take pictures. I'm writing a review warning people not to trust ARS. I hope this helps anyone that does read this. Warning bad business and bad customer service. Stay away read more

As far as I'm concerned, this isn't a legitimate business, these guys are scammers, and I don't say that lightly. I was quoted $11,000 by ARS technician Manny to replace the entire HVAC system and $3,000 for a compressor, neither of which were needed. Another company came out and correctly diagnosed the issue: a bad capacitor and dirty coils. The actual repair cost a fraction of what I was told. Manny claimed he went to school for HVAC design, yet he failed to recognize one of the most common and inexpensive AC issues. Instead, he tried to upsell me on a compressor that would take two weeks to arrive (which may have been a lie), leaving my tenants to suffer in the heat. This wasn't an honest mistake,vit was either incompetence or intentional dishonesty. What's worse, I felt like they were trying to extort me. They played on the time-sensitive urgency of not having AC, making it seem like our only real option was to replace the system the very next day or wait two weeks for the compressor knowing full well we couldn't leave our tenants without air conditioning that long. To top it off, I received a fake-looking auto-reply email with the repair quote and then a phone call asking if I wanted to proceed. I told the rep it had already been fixed, less than an hour after Manny left, by an honest technician. Yes, Manny was polite, but being courteous while pushing a false or lazy diagnosis isn't acceptable. I could've wasted thousands and left people in unsafe conditions. Thankfully, I got a second opinion. read more

So far, I am pleased with the Service people who installed the new A/C but extremely unhappy with the Customer communications. I have phoned and emailed multiple times to get some information regarding my bill and NO one has called me back. You call a call center and cannot speak directly to the department you are calling. I am at my wits end and will never refer ARS for this reason. I spent over $10K and can't get a return call. read more

Look at photos before u decide. In just two weeks lol TWO WEEKS, this garbage broke and it's leaking through ELECTRICAL LINE. I have a newborn in the house and I really had to replace the furnace and this company almost killed all of my family; thank you. They are good don't get me wrong. But if you aee okay calling them every two weeks or monthly base lol + fire Hazzard because of their unprofessionlism with installing furnace AND constantly with leaking ( of course they will argue this is ONE TIME; LOL I'll let you decide. ) I won't be going here. + WHEN they finished installing initially they didn't provide ANY testing Reports (physical or digital) just them saying "all good to go" Let see what they say about their ONE YEAR GUARANTEED AGREEMENT where if I decide not liking the service they will fully refund. I'll post update soon. read more

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I booked a plumber through this service to repair a backed up sink in a rental property that I own in Hyattsville Md. They connected me with Blue Dot Services and confirmed that appointment at 9:10 am on a Saturday. The appointment window was from 10-2. I had tenants and others in place to assist if necessary. I had received text back up to let me know I would be called when they were heading to the property. At 11:50 I got a call telling me that they no longer had anyone available to make the service appointment and that they wanted to reschedule. This is 2 hours into their arrival window time. I asked what happened and all they could say was that no one was available and that all they could do is reschedule. I will not be following through with this company and will not seek their services going forwards. I would caution anyone who is considering using them. Unapologetic and a waste of time. read more

Found this company disrespectful to the home owner . Woke up and found one of their car parked on my grass where i also have one of my sprinklers head. read more

ARS / Rescue Rooter - Plumbing Near Me - Manassas, Virginia

ARS of Manassas was a recommended installer through Lowe's for replacing an electric water heater. Dillion was the lead technician who came out to assess my situation and provide a quote. It just so happens I also needed my shutoff valve replaced. He was very prompt and professional. The price was higher than I wanted but the average cost for my area. The work was done quickly, and I have not had any issues. I would consider ARS for future plumbing repairs. read more

ARS / Rescue Rooter - Installation complete - Plumbing Near Me - Manassas, Virginia

I got a brand new system end of August...I am on my 4th technician and 7th appointment in 2.5 months. I've been without heat for 3-days and my temperature is in the 50's. there's been no solution just long appointment windows that the technicians don't follow and thousands of dollars you're spending for crappy equipment. read more

We have a maintenance contract with ARS. We have been scheduled three times for a technician to come out and two out of the three have been cancelled last minute. The third was scheduled for today and a technician has yet to show up. They harass us with phone calls to schedule and harass us with text message reminders of the appointment and then they don't show. At one point when I asked how will they service the unit in the dark, they told me they have plenty of light and the technicians want to get paid so they will show up. Shortly after they cancelled the appointment. They're excuse is that they have a high volume of service calls. When you call to check on your appointment they tell you someone will call you back with an ETA and no one calls. Very poor customer service. They do not care about their customers. read more

I was torn on selecting the overall rating. If rating only the technicians (several have stopped by over the years), I would rate '4-star'; however, I cannot overlook the abysmal service their managers consistently provide. Just for one service issue, in which the receptionist couldn't handle, they promised me on six separate occasions, over a span of three days, that a manager (or in one case, their parts department) would call me back the same day. Despite my repeated reminders, not a single person followed up with the promised call--thereby leaving me hanging each time. This is unacceptable customer service. And, this was not the first time (by far) that this has happened. read more

Please stay away from this company service. They are fraud for overcharging customers. For only changing water panel they charged me a 190$ which should cost 30$. The inspectors name is Amjad Butt. So disappointed. Will definitely report them to a right place. read more

The customer service is awful, really. They gave me an appointment window of 12-4pm. The tech didn't get here until 8 pm or later. Waited all day. I had to call THEM for updates! Granted, the tech fixed our heat but the long wait was absolutely ridiculous after no heat during this cold weekend. read more

Worst customer service I ever encountered. Hvac condensing after installation. Called them to get it repaired as an emergency, they told us a technician was coming between 6 to 9 pm. Technician never arrived and moved us for next day to be the first ones served. I missed work to be here for when the technician said it was going to come between 8 to 12. The technician never arrived. We called them again and they were giving us missed messages from: we are the next one on the line, the technician is around the corner, to we are busy and have people ahead of you. Most unreliable and unprofessional company I have encountered. ​ read more

When Nick arrived, my AC unit was off due to the pleasant weather. He asked for permission to turn it on to conduct the inspection, which I granted, and he assured me he would turn it off before leaving. During the service, Nick identified a melted disconnect box in the attic and some bacterial growth. He quoted me $688 for a disconnect box replacement and an additional $1799 for an air scrubber, suggesting I could finance the total cost through a Lowe's account. Unfortunately, Nick left without turning off my AC unit as promised. Subsequently, I filed a claim with my home warranty company and only paid a $75 service fee to have the disconnect box replaced, which the electrician informed me was only a $20 part. The electrician was also quite concerned to find that I had not been advised to turn off the breaker to the AC unit, as there were two inches of exposed wire, posing a significant fire hazard in my home. While I appreciate Nick's customer service, the failure to turn off the AC unit and the lack of guidance regarding the exposed wiring are concerning. I looked up air scrubber cost online and they cost about $600 for a high end one. Please do you resource before making an impulse decision. read more

If you are a senior citizen, please be aware. My parents purchased a new furnace with them in Sept 2023 and they sold them an expensive "10 year parts and labor warranty" telling them they won't need to worry about repair costs again. This wed the service technician came to do the fall inspection and wants to charge them $387 to clean the flame sensor. My parents reached out to me for help. After speaking with the service technician, he recommends that we get their service membership of $240 and the cleaning would be covered. I called ARS back and have been getting the run around. Long story short, we are stuck with ARS for their 10 years parts and warranty. I next sent my trusted FH Furr technician go out to my parents house to do another inpection $89 (which came with the Flame Sensor cleaning). He found issues that the ARS technician had missed 1) water leaking that was "fixed" by ARS which was not and should be covered under parts and warranty. So I will need to call ARS back to fix that. 2) Carbon monoxide level is elevated when the furnance closet door is closed. He said the door should be changed to louver doors. Just do yourselves a favor and go with FH Furr (I have used them for years and they are very thorough). read more

Basic service was somewhat reliable when you're in a service package. But don't dare try anything beyond that. Or else the dispatch department will ignore you and not call you back when requesting an ETA. read more

Stay away from this company! Especially don't fall for the $9or $19 system check & maintenance special at Lowe's like I did. It's just a scam to get you to buy a new unit. The service guy comes in and tells you the unit is leaking meaning carbon monoxide is slowing seeping out (showing bogus pics, could be any random pics). Then he says the reading on the DDM is too high. Meaning my 8 year old unit is working to hard & recommending the unit should be replaced. He calls the sales people to set up a quote appt and they say they'll be there in between 6pm-8pm (all in the same evening). When I said it's a little late they tell me I'll lose the $1000 discount. I agree to the appt. I called back at 5:30 to cancel the appt & would reschedule. The customer service phone rep said ok I'll schedule you for tomorrow morning. I said no, I'll call at another time to reschedule. She proceeds to tell me she will schedule because she doesn't want me to lose my spot because the appts fill up quickl and I could cancel when they call in the morning. I said, what spot? I don't want to be on the schedule yet. And I'm cancelling now. So don't set up any appt. She continues to insist on setting up the next day appt. I said excuse me, I'll don't want an appt. She tells me that bogus reason to save my spot. I said, I don't understand, why are you still setting up an appt. She says in annoyed voice & insults me by asking, ma'am do you know what tentative means? I said, oh please don't treat me like I'm stupid! Do not set up an appointment for me period and I hang up. The next day the manager calls to apologize for my experience with the rep. I can set up that appt for the sales rep to come out to give you a quote. I said, yeah no thanks. I'm not going to work with you. I'll call the original company that installed the unit to have it properly checked. I should've done that in the 1st place. That was a week ago. Today, the original company came to check my 8 year old system and said everything looked good and was running fine. The capacitor will probably need to be replaced anytime between now and 2 years. ARS are a bunch of scammers! I'm letting everyone know to stay away from there Bait & Switch tactics. I'm going to report them to the BBB. read more

Absolutely terrible experience from the start. Their customer service cancelled my appointment without telling me then gaslight me saying I called and called it. Their technicians were about 4 hours late (I can understand stuff happens). The parts required took 5 weeks to arrive, the technician instead of replacing the entire board replaced a fuse and left charging me full price. Their management NEVER called me back after asking multiple times. Usually I never post reviews but my AC just died again (same error) and now my experience will live for however long Yelp.com is online. read more

Never bothered to show up for Home Depot HVAC tune up. After making appointment with them they called to ask me hour before to reschedule because they didn't have a technician. I rescheduled for next day 1200 - 1600 and they didn't even bother to call. When I called at 1600 they had no idea I had an appointment. I wasted my weekend waiting for these people. Avoid this business read more

Extremely disappointed in ARS 'service.' ARS installed the upstairs and downstairs systems in my newly constructed home in 2015. ARS serviced the systems for years so when it came time to replace them, I engaged the services of ARS do so. I learned later that I had top-of-the line Carrier Infinity series (variable speed and fully communicating) systems. ARS replaced the downstairs system in June 2024 with the Performance series without recommending or even discussing comparable options or discussing the downgrade from the Infinity systems. ARS replaced my upstairs system in January 2025. Again, ARS did not discuss with me or recommend any system other than the Performance series. ARS also failed to discuss with me or even mention the major change in refrigerant in 2025 or give me the option of going with the new R455B system. In mid-June 2025 we started noticing that the upstairs unit could not hold the temperature or cool properly. After numerous calls to ARS and after filing a lawsuit, ARS came out and replaced a bad TXV value and coil. But this did not resolve the issue. As it turns out the upstairs Performance system is not able to maintain temperature in my home if it's above 85 degrees outside. ARS should have recommended and installed the Carrier Infinity series. I tried for weeks to get a manager on the phone to discuss these issues. The one time I spoke with the manager at the Manassa, VA office, Robert Alexander, he accused me of having said or done things to his employees that were not true. It was one of the rudest and most obnoxious telephone conversations I've ever had. I told him he apparently had me confused with another one of their dissatisfied customers, that I was not going to engage with him further, and advised that he could call me back once he had a better grasp pf the facts. He called me back and agreed to send out a long-time, highly skilled ARS tech named Mike. Mike has been very pleasant to work with and appears to be genuinely interested in trying to resolve my issues. However, it is clear that he is hamstrung by ineffective and unsupportive management at the Manassas office. In reviewing my system components, I discovered that ARS installed an Infinity furnace in January 2025 with Performance system components. While these I believe are technically matched, I'm not getting the benefits of the Infinity communicating system. I also discovered that the furnace ARS installed in January 2025 was actually manufactured in February 2023. I suspect ARS was looking to unload its old, R410 system/parts. I asked ARS to replace the outside unit, furnace, and coil with the R454B Infinity series they should have recommended and installed in the first place. I offered to pay a reasonable amount as the Infinity is more expensive than the Performance series. ARS refused to replace the furnace, quoted an unreasonable price, refused to provide the part numbers of the proposed coil and outdoor unit (I suspect because there would be an AHRI certificate match issue), and refused to discuss with me whether there is a fire/leak detection system on the proposed parts. ARS quality control managers do not return calls, do not provide their direct contact information (phone or email), and are not effective in resolving issues. Customers can only speak with phone agents/schedulers who put you on hold while they feign attempts to get a manager on the phone. The agents take messages and advise a manager/supervisor will call you back. I've left dozens of messages with ARS representatives and received one return call from a quality control agent named Justin. ARS has a 100% moneyback guarantee but do not stand by their pledge. ARS is ghosting me. I have now had to engage counsel to resolve my issues. I would not recommend ARS to anyone. read more