Set a scheduled appointment for 8 - 12. Got a call at 11:46 saying the wouldn't make it due to other emergency appointments.

I have had nothing but problems with ARS Rescue Rooter. i paid for a new central AC from them and the unit they installed has never worked properly. The customer service is sub par. Every time the unit brakes down it's a new opportunity for them to make money out of me. I have asked for it to be replaced but they refused. The unit is leaking again and they want to charge me $4000 to fix their defective unit. I would never recommend anyone buy nothing from them. I wish I had seen their terrible reviews before I give them my $7000. No Manager calls back even when you have problems. Don't waster your money dealing with them. NEVER!!! read more

Scheduled service appointment on two different dates and never showed up. For the second one, they didn't even let me know they aren't coming. I have no idea how the google reviews are so high. I don't believe or trust this business UPDATE: their third appointment was 8am on 05/27/2024 and they didn't show up the third time either! read more

Great service from ARS of Manassas. We had trouble with our system, and they were able to send someone over the same day. Antoine Jones came out and did a great job fixing it for us. He was friendly, and ready to answer any questions I had. He was quick, and on time. He was thorough in explaining what the problem was, and how we could fix the problem for the long term. He came prepared, and we were able to get everything up and running quickly. As well as install a new filter system. Very pleasant person to work with. Our yearly membership has been well worth the money. read more

Your " goal is to deliver exceptional service during every visit"...yet you can't even pick up the phone to call me back, I have to take more time away from my job and family to call you all back and sit on hold and be given some excuse as to why your employees can't call or make a service appointment??? You all are FALLING WAY SHORT of this goal. It is actually embarrassing how little you all seem to care for customers, I can only imagine the 'quality' installation service I would receive if I cannot even get a return phone call. Lowes should drop you all immediately for being their installation contractor. read more

a dehumidifier was installed by ARS through our home builder Ryan homes. they were contracted with them for several years but are no longer doing business with them and I can see why. The dehumidifier stop working and has an error message so we wanted to double check if it was still under warranty &to get it serviced. Our warranty manager at Ryan homes called them on 4/16 to have them call me back w/ the information needed. I did not receive a call back so I followed up 4/18 at 11:24 am and 4/22 2:18 pm. They said it takes 24-48 hours to receive a call back. Again, no call back so I followed up once again 4/26 and at this point I just decided I will pay out of pocket for the visit and continue to wait to hear about warranty. I spoke to Hanna she gave the same speech about how she will send another email and make it urgent and mention how long I've been waiting and how I've called several times. She made a service appointment for me for that evening between the 6-9 pm window. No one came so i called at 9:03 pm and spoke to Jeremy. He said he will send a note to Dispatch and they should get back to me in 30 minutes to let me know what happened and the status. I waited... again no one called all night. See the pattern? 4/27 the following morning I called 7:58 am and spoke to Devon and asked for a Manager. He puts me on hold for 15 minutes and didn't get back to me. I call back and now get Ashley at 8:12 am she said the manager comes in at 9:00 am and she will send an urgent message and I should expect a call. 12:24 pm I call since of course I didn't receive a call and I speak to Chris . He says there is no manager on duty today but he will send an email. He rebooks my appointment. Initially all availability was available but I went with the next evening. Ultimately we thought it was better to just have them come the same day so I call back at 12:46 pm speak to Yani she said she can't change the appointment cause my account is on hold, she does not know why so she will send an email. I call back at 1:08 pm and speak to Tammy who says she can see her manager is working today, there is an active on her account. Her manager's name is Patty, she puts me on hold and speaks to Patty and she tells me Patty said she's on the phone with a client so will call me back. 4:12 pm rolls by, I call back because I highly doubt that call took 3 hours. Nina picks up and she again talks to Patty and they reassured me that they will have someone come that evening 6pm slot. Of course another no show no call. So this morning I receive a random text message that I now have an appointment for this morning between 8-12 pm. I call and speak to Satari to try to get some clarification since this particular appointment I did not request and I will not be available. She said she does not see the this appointment in the system. I get a call at 9:59 am from Roger, he says he is on his way. I tell him that I did not request this appt and he says he will let the office know, I mentioned that I already called them right when I received the text and they reassured me I didn't have an appt scheduled for this time slot. 12 calls later, I have not received one call back when they said they would and no showed twice but come and call when they aren't suppose to? They obviously have no consideration for the time and effort of their customers. I couldn't even get a call back to check on warranty which shows they only care about taking money but not following through. It has been beyond frustration and time consuming. Basically two weeks has passed since the initial call. They have a decent amount of one star reviews and I completely understand why. I think they are better off just shutting down instead of letting their customers or potential customers go on a constant wild goose chase. NEGATIVE STARS for reliability and follow through, HOURS wasted waiting for them and I have been very patient but at this point, this is absolutely ridiculous. Unless you have all the free time to just wait around to see if they will randomly pop up at their own accord, I highly suggest, especially if you do not have to go with them to just go with any other business that will actually appreciate you as a customer and won't give you the run around read more

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Here we go again! System coils leaking refrigerant were repaired less than a month ago and yet the system failed again!!! This is will be the third time a brand new carrier system from ARS has failed since it was installed less than 3 months ago. These people and their products are a complete disaster! UPDATE DAY 2: Called emergency service last night. Was told someone would come between 8am and noon. Nobody called or showed up all day. Had to call again tonight to schedule someone to come out again tomorrow 8am and noon. Turned the system off last night to defrost. Turned on again today and iced up again already. Absolutely ridiculous how bad the Carrier product is and the service from ARS is the absolute worst I have seen in my entire life in any setting. read more

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Last summer, ARS did a great job installing a new AC unit in the tight crawl area under my roof, when four other contractors wouldn't even put in a bid. read more

I was not indirect use of their services, but my 80 year old mother was in Fredericksburg. 2 weeks ago, her heat stopped working. Her furnace is 5 years old and was installed by ARS. A surge protector was installed for $500. 5 days later - heat is out again. Mom was first told they'd be there between 8 and 12, then it was 12-4. 4:45 and no one came. Mom called. Guy was 10 minutes away. Guy came and replaced the fuse, and kind of fussed at us because it was dark and he couldn't see outside very well. Really, dude? 2 days later (Thanksgiving morning), heat is out. My husband went over and replaced the fuse and it blew. She called that night for a Friday service appointment. She was given 2 service times again, and no one showed. Then, she was given a time for Saturday for 12-2. Somehow, that became 12-6. She finally canceled and called another HVAC company. Horrible service. Do not recommend. read more

ProService Plan Elite contract in place and charged every month but the one time I want a pre-season diagnostic service on HVAC units, no one called or showed up for my 10:00am-2:00pm EST appointment. What's worse is I had an appointment scheduled for a later date but ARS called me to reschedule for this earlier date citing openings in their schedule. I modified my schedule to be home for the earlier date. Beginning at 2:30pm EST I called every hour for an update, each respective call center agent confirmed my appointment time in their system, each agent told me the matter was conveyed to "dispatch" and someone would be in touch with me shortly, no one ever called or showed up. Whole Saturday wasted. I am cancelling my service contract contract on Monday. I would never advise anyone in the Northern Virginia area to utilize ARS for their HVAC needs, or perhaps for any need as the same low level of service likely stretches across all of their service offerings. The below average rating from Yelp reviewers is well earned. read more

Edit: the "call me" response that the business made to this review accomplished nothing. After weeks of hearing "we'll get back to you," we have still heard nothing from QA. I stand by my review: AVOID THIS PLACE! And for those who might think I'm exaggerating, attached is the itemized charges to us (the ~5% discount was a military discount), again, after quoting us $188 on the phone before coming, and with no "surprises" beyond regular drain snaking upon arrival. Called and was quoted $188 for a standard main line clearing on the phone. Then they never came during the 7 hour window they gave us. We had to wait until the next afternoon for them to finally show. Final charge? $1400 (after a military discount) for TWO HOURS of work to remove toilet and snake main line, then a smaller snake of the shower. They charged based on number of drain snakes and time. We caught him taking a break on our time, smoking in his car, "talking on the phone about another job." HORRIFICALLY overpriced for such a straightforward job. He was kind and helpful enough, but so would I if I was scamming my customers like a bandit. Under no circumstances should you ever go with this company. read more

ARS / Rescue Rooter - Plumbing Near Me - Manassas, Virginia

Response to Customer Service. There is nothing to discuss. When a customer asks you politely to cancel and stop calling them, you do just that. Instead you thought it would somehow bring in more customers by harassing them and calling them 8 times in 1 day and now you've pissed me off. Your copy and paste response shows just how NOT COMMITTED you are "to meeting your expectations." If Marisa had any common sense as a "Quality Assurance Manager" you would see the numerous complaints about harassment just on Yelp, and remedy that situation instead of hitting copy paste to the massive amount of negative reviews you guys have to seem as if you are attempting to remedy the problems. Simply put, my expectation was that I no longer receive calls from you and you DID NOT meet those expectations. Quick little consumer note - had you not blew up my phone in the coming days after I cancelled my appointment, I would have considered using you for any future issues I might have had just based on how friendly Jackson was at Home Depot. Now, that's out of the question. Kara - 1 ARS - 0 read more

Worst service in my 34 years as a customer. Had to work to renew my service agreement. Made an appointment for Fall maintenance service and technician never showed up-- even though dispatcher called to say he'd be there at noon. At 3 pm, dispatcher said they called my cell to re-schedule-- I had no record of a call. Promised a technician and he just called to say he'd be here at 5 pm-- and I have been at home waiting since 8 am read more

I recently had a shower drain backup and Tommy and Thomas srrived at 8 pm. they diagnosed the problem and had to replace a pipe in the basement and removed built up lime deposits in the pipe. Tommy and Thomas were very professional and highly I recommend them for your plumbing needs. read more

In spite of being told my number had been removed from their system, I continue to get multiple voicemails for me to call them to schedule service, weeks after being told I'm on their do not call list. I would venture to say this is verging on harassment. I've now received more than 25 calls from different agents for this company over the course of about 5-6 weeks, and have asked them about 15+ times to not be called anymore. Even though I have blocked their number, so I no longer get interrupted, they continue to clog up my voicemail with the same message: "This is so-and-so with ARS and we don't mean to be a bother, but......" The response from the company wants me to text them my number and address to them. I did that, and still I'm getting calls. ALSO - the reason I don't want to hire them is because they tried to upsell me a $400 cleaning for my almost new air conditioner. The company I've used instead of them told me no such cleaning was required other than the standard maintenance. **What kind of company calls more than 25 times to solicit business??????** read more

I had an appointment for them to come out between two and six. They did not show up and did not call. I called them and they were going to show up the next day between two and six. They did not show up and they did not call. They stood me up two times, and called me on the third day finally and asked if I still needed service. Do not recommend this business at all. read more

Our upstairs Heat pump stopped working. Contacted ARS/Rescue Rooter they missed 4 or 5 Appointments over the next two days, No calls or anything. It started working a day before a technician arrived. Said it needed cleaning and then looked at the downstairs unit also needed cleaning (2 thousand dollars' worth) and had some other issues. Nine days later it stopped working I found it a strange coincidence. They send another technician Who says since it is an older unit and CAN"T be fixed for under several thousand dollars and needs a new board, capacitor and a cleaning. We should look at a new unit. So, all they do is try to sell me a new unit since we can't get it going. I call another company their technician really looks at it and instead of trying to Scare me with what is wrong with it, FIXES IT! I still have more issues with ARS but cannot recommend this company. read more

I will NOT be using this company in the future and feel so strongly about it that I felt compelled to warn others.. to go join the many other reviews here. The utter lack of customer service alone is a reason to avoid this place - unless you have a real person in front of you, you are left with contacting them by phone. Any one of these numbers will reach a pleasant person that will then take down your notes and forward it to the department, possibly a manager, possibly marking it as "urgent", and then you wait and hope to get a phone call back. Their policy seems to be 1-2 days to get back to you.. but it's not even that reliable. First of all, I truly regret not getting a second opinion from the get-go. My fault for thinking that Home Depot would use a trustworthy company for their AC tuneup special. The technician that came out and the subsequent salesman did a good job and convinced me that I should get a new furnace (probably also a mistake...). The salesman sold me on a model whose selling point (I later found out), only works with an accompanying new thermostat and outside unit, which I wasn't purchasing. But that's not even my main issue! The installation team damaged a water pipe, but refused to admit it. What they did was point out that I had a small leak during the install. This "small" leak was not small- they had to turn off part of the water so that they could actually install the furnace without flooding the basement. If this has been a pre-existing condition, they wouldn't have been able to install it in the first place and I would have noticed the water when the technician and sales person had come out. After they finished they did not turn that part back on, but did not let me know, so I didn't have hot water or shower access for 3 days or so (I had water though). I had to fight get them to repair what they damaged. Next up , the Home Depot financing situation, which I am still trying to rectify now . The sales person sold me on a model that cost $7300. The very next day I found quote for an equivalent model at about $2000 less. True to the guarantee, the salesperson sent me a new contract to sign with the lower price. I signed and returned it to him, they installed furnace the next day. I signed up for the special 36 month 0% financing special from Home Depot. Three days ago I received the financing account information, I login and the loan amount is the original price. I called the company and they told me to call ARS. So now I've been calling them (back to the customer service black hole ) and getting zero help . The salesperson is MIA. I can only hope my issue is resolved soon because if it is not by the end of the week, my next step is to contact the Better Business Bureau. Do yourself a favor and do not use this company. * Edit- I just called the Quality Assurance Manager phone provided in their response... same result. Every number seems to get back to a central line. read more

I can't believe how much I spent to have an 82 degree home in the summer. ARS installed a brand new HVAC system with heat pump/AC this October. They convinced us to upgrade our AC, which was still working great, as it was old and the new system would be more efficient. My old unit could get our home down to 70 or even 69 degrees if I wanted it to. This new unit had my main floor at 82 degrees yesterday. I've had at least 5 technicians come out to address issues with this system since October, all of whom have found something else wrong with it. (They also failed to show up or call for one appointment, and have rescheduled two other appointments.) I've been trying to get a hold of management for 3 weeks to either replace this, have them yet again try to fix it, or have them install a second unit for my upstairs, as they sold me something worse than I already had. They have never called me back! Do not use ARS Manasses. Worst customer service. It's like it's only a call center and techs and no management whatsoever. I can't believe how much I spent to have an 82 degree home in the summer. read more

Bottom line: stay away from this company. They put in a new water heater and had to return a week later because of leaking water due to improper installation. Later, when the house had a pressure issue, I had hundreds of dollars in wall damage because it was found that the water heater drain hadn't been installed properly. Recently, there was a loud humming noise from the hot water pipe coming out of the heater that was vibrating. Over the course of 3 weeks, it took 6 visits from 4 different techs before I gave up on them. Meanwhile, they charged me hundreds for replacing parts that never needed to be replaced. I called another company who had the issue fixed in the first 15 minutes. Their mistakes have cost me over a thousand dollars. I won't make the mistake of calling on them again. read more

They collected $59 tune up fee and did nothing but consultation sales meeting for a new ac. I blocked them and asked to put me on dnc list but they keep leaving me message like zombie. read more

They are literally scammers. They asked for close to 600 dollars for a simple capacitor change and around 1500 dollars for coil cleaning. Yes 1500 dollars for cleaning coils. I got both of those done in under 150 dollars by another contractor. Never will call these people again. read more

Just because they are polite when they are robbing you doesn't mean they aren't robbing you! I called ARS at 3 am about what I believed to be a blockage in my NEWLY INSTALLED basement sink drain. I reached the answering service and had a technician out later that day. Everything thing is going well. The technician could not resolve the "blockage" with the small snake but would be able to apply the large snake after installing a cleanout valve. The next day, the original technician was unavailable, but they offered to send another technician out. Great. The cleanout valve was installed, but still no better result with the larger snake. I called the original plumber who installed the connections (admittedly, I should have called before) and was advised that I needed a sink drain pump. The technician said that I shouldn't install the sink drain pump because it may be going into a vent stack (or a stack vent, or whatever, it doesn't matter because it was wrong) and that he needed to cut into the wall of the adjacent finished room to inspect. So, after cutting several holes in the wall, the drain line is exactly where I said it was and needs exactly what the other plumber said it needed (imagine that). I have several holes in my wall, a sink that won't drain, and a bill for services that I didn't need or were ineffective. But here is the insult to injury -- the same sink drain pump that I was cautioned against, that the technician seemed unaware of even existing, that costs $200-400 at Lowe's or from Amazon was quoted at ...$2300 installed. ABSOLUTELY NOT. Buyer beware. AND READING OTHER REVIEWS THERE IS A MILITARY DISCOUNT? It would have been nice to have been told about that. read more

ARS / Rescue Rooter - $941 -- No military discount (TYFYS) -- and there is more to fix now than when I called. - Plumbing Near Me - Manassas, Virginia

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DO NOT USE! Please stay away from this company! They installed a new HVAC last fall and when they did, they drilled through the coil which caused the refrigerant to leak. Our electric bill was hundreds of dollars more for over 6 months and we didn't know why. We did not discover this issue until our AC stopped working 6 months later when our house was 80 degrees during an extremely hot week. They did not come to our house within the 24 hour period they promote and promised. The worst part? They have not reimbursed us for the additional costs we accrued during the months that we did not know it was broken due to their mistake. The customer service staff has been unprofessional and unkind to us. Rather than covering the additional costs of our utility fees, we have asked them to pay a part of it and they refused. They do not respond, they try to go in circles and they do not follow up on their word or warranties about their services. If you want to save yourself from major stress and troubles, AVOID THIS COMPANY. read more

Maybe we are just the unlucky ones with ARS. They installed our carrier unit less than 2 years ago. Their installation caused 2 different gas leaks in my home that required us to evacuate. Currently, we are dealing with our first issue with our carrier unit post gas leaks. The OST sensor failed. On 6/27/2025, an ARS technician replaced the OST sensor and as he was replacing the OST sensor, the ODT sensor "came off". The tech took the ODT sensor with him. He claimed to have ordered a new ODT sensor on 6/27. We had a different ARS tech come the following day (6/28/2025). He said that there was nothing he could do since the prior tech took the old ODT sensor. No one can find this first tech who has our ODT sensor. We found out today (6/30/2025) that the ODT sensor was in fact NOT ordered on 6/27, but was just ordered today. As a result, we have been without air conditioning for 4 days now, with in-the-house-temps at 86 degrees. ARS tells us today that the sensor may not come in until Thursday. The air conditioning worked (not perfectly, but did cool the house) prior to the tech taking our ODT sensor. We have unsuccessfully tried several times today to get a manager to call us. ARS is clearly violating their Exceptional Service Guarantee. I would give ARS a zero rating if that was possible. I would highly recommend you choose another service provider. read more

BLUF - they can't keep an appointment to save their lives; not sure if this tech is going to show up; not a sign to be found that anyone at ARS cares - review after review of the same type of problem I am about to share with you. If you need your system serviced, I recommend anyone else. If you are thinking to hire on, think twice. It is damn near negligent to under resource the calls they scheduled over the preceding days. Or maybe "Scott" is the only employee / tech and there is a good reason no one else seems to be working today. OMG - can I leave no stars, they don't even deserve the freebie. My relatively new A/C system (2-3 yrs old and $20k+) broke down yesterday. We called and secured an appointment window of 12-4 pm. It is 10:26pm and still no technician. I called a couple times earlier in the day and received one call back from dispatch at 4:45 saying the tech was finishing a job and would be to my house in about 45min. At 7:12 pm, called and my concern was "escalated." The call center person I spoke with "was told by dispatch there were two jobs in front of me and then the tech would be on his way to my house but he was going to call me in the next 20min. At 7:40, I called and said I have not received any phone calls. I was told again my concern was "escalated." I asked to speak with a manager and was told there was no manager on duty and they couldn't get ahold of dispatch but would have someone call me. Anyone want to guess what happened next? Yup, you got it. No call. No technician. So at 9:05pm I call again to make sure "Scott" is coming tonight. My kids can't sleep and it's cooler outside than it is in the house. "Oh yes Sir, I can understand your frustration, you are way past your scheduled window; I am going to escalate this," they say. I say, don't waste your time. No one cares. One more call at 10:13pm to make sure "Scott" is still coming. Poor guy must be exhausted and the only guy working since I've been on "Scott's" schedule since 12:00. It's finally down to 81 degrees and the kids are starting to fall asleep. Can't wait till Scott shows up and I get to wake them up as he clanks around in the attic working on the auxiliary power unit that crapped out. As for value for the money, this Is one of those times where whatever I pay, it went towards making us suffer through mediocrity, lies, and damn near malpractice because ARS can't get their act together - so maybe best summed up as Priceless, because you can't really put a price / or the value of being taught, again, that I should have checked the recent reviews vice relying on previous experience before I ask for someone to do work on my house. I'll go ahead and post this as it is 10:54, no call, no Scott, and I'm feeling like catching a couple of zzzzzz before my dogs go ape poop in the middle of the night when Scott shows up - which I was "assured" was going to happen. Glad to know my case was escalated several times today and maybe I might get a call on Monday when a manager gets back to work. Or maybe not. Who knows. Update - I called at 12:11 am and spoke with a nice young lady who gasped that I had not been called earlier and told they would have to reschedule to Sunday morning because the technicians knock off at 9pm. WHAT??? Did I not call at 9:05 and at 10:13 and receive assurance that Scott was coming? YES, yes indeed I did. Well, that poor young lady got a rather sour response - I told her to make sure she noted to "the manager" that I am upset, they wasted my time, and that someone had best show up in the early part of the rescheduled time "window" of 8-12 because I have somewhere to be tomorrow .... correction .... this morning. UNBELIEVABLE. Worst service EVER!!! Who wants my business? Can't wait until the Better Business Bureau is open on Monday morning. read more

i have a duel-zone HVAC system that was installed by ARS back in 2014 (through Home Depot promotion). My upstairs system, a 2-ton system failed one evening. Fan was working, air was warm and when I looked outside at the coil/condenser it was not on (fan wasn't spinning). I called ARS and they sent out a tech...he spend 20 minutes outside at the unit and comes in and tells me it's a $4000 fix...doom and gloom, I need a whole new system. He gives me a list of problems. They schedule a sales person to come in...he gives me multiple options ranging from $9K to $18K. I then call in another company (I'll hammer them in a separate review...but another big NoVA big name company) to get a second opinion....that company says basically the same thing...$3600...doom and gloom...you need a new system. So...I hit my network and get a recommendation for an independent HVAC guy. He shows up, I tell him the story...and he goes to the outside unit. He's outside for 10 minutes, comes in and says "you need a new capacitor and your coolant topped off...$300." I say "Yes! Do it" and he tells me it's already done. I go upstairs, AC blowing cold. He makes two recommendations: 1. trim the hedges around the units back and create more space and 2. clean the coils on both outside units. He went into the attic...checked my system at that point and came down and said "Your HVAC and furnace are fine." He says hey, they're a bit older and not the most efficient units out there but you don't need to replace them. He got the coil cleaning job, and my business for as long as he's doing this. read more

Service is absolutely terrible. My parents are 80 and their a/c went out. They were around 4 hours or more late to assess the situation then it took a few days for the part. They gave them a 4 hour window for the repairman to arrive. Nothing. Called to check status and was told they'd call back. Nothing. Called again and it took them 10 minutes just to find their account, put me on hold to check with dispatch and after 5 minutes or so got disconnected. Called back again, once again too awhile to find account. Put on hold again to check with dispatch for 3rd time. On hold for about 5 minutes. Girl came back on this time and said she can't get a hold of any of the 4 or so people she called in dispatch so she put in an "escalation" ticket so they'd know to call us back. She said they'll be there at some point. Dad called corporate; they told the branch to fix it. They said they'd be out today. Showed up but the part was defective. Went to the supplier only to find out the entire box won parts was defective. Told them it would be another 3-5 days. Dad called corporate again. They told branch to get the part elsewhere and get it fixed immediately. NEVER USING THIS COMPANY AGAIN NOR RECOMMENDING THEM. Communication sucks, scheduling sucks, timeliness sucks. They need project managers to whip that place in shape. read more

I received a call from ARS to make an appointment for spring tuneup. They had an address for me that I never lived at, even though they've been here before. I reluctantly made the appointment. 20 minutes later I get another call from them to make an appointment. At this point I canceled and asked them to not contact me again. Fast forward to today and I get a text they are on the way!! I call their office reminding them the appointment was canceled! The woman says she'll call dispatch to let technician know. Evidently she didn't because he shows up at my house 20 minutes later. I was unavailable to answer the door and he left. 30 minutes later I get another text that their technician is on the way!!! Now I had to call again! This is downright harassment and incompetence. No wonder they are offering $19.99 spring tuneups! read more

First, I would like to say I'm happy that I have not had any problems like the other customer reviewers. Mr. Wayne Morgan was my Hot Water Heater installer, his team did an excellent job. I filled out the Lowes Pro Services on what I needed to be done and an ARS rep called me an hour later. We arranged a home appointment. Mr. Morgan had called to let me that he was running a little late, but he was there at the time he said he would. I chatted with him over the phone, While my Wife ensured me of what we discussed. We agreed on the new water heater, and price with some discounts, and the heater was installed within 4 hours. When I came home from work I inspected the work and couldn't have done it better myself. and enjoyed a hot shower. Thank you very much, and thumbs up to Mr. Morgan and his crew... read more

ARS / Rescue Rooter - Heater Tank Plumbing - Plumbing Near Me - Manassas, Virginia

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They installed my heater and they tried to charge me $2400.00 for a problem with my heater said it was going to cost 2,400 I called someone else they told me my heater was under warranty will do the job for $500 will never use them again read more

I am giving a rating of 1 only because 0 is not possible. I paid ARS over $25K for installing a Carrier HVAC system (heating and cooling) on April 17, 2024. It is now over 35 days since the installation and the system is not working properly. ARS has sent about 10 different technicians but none of them knows how to fix it. Each one took between 1 - 6 hours. Each time, I had to take leave to be present at home, and troubleshoot on my phone app with the technicians. One discovered that ARS installers installed a 1-stage sounding board for a 2-stage system. Another discovered that several wires were incorrectly connected. Some technicians suspected the thermostat was bad and replaced it. None could fix the system. There is no accountability in ARS. I reached out via many emails to the Manassas office staff and salesperson - no response. I emailed the CEO who promptly connected me to the regional and local GMs. On May 21, they said they would issue a full refund and remove the system within the next few days. It is now May 24 - no check and no call regarding removal. This has been a harrowing experience. I have wasted work days, suffered without AC and cannot use the system I paid for. read more

I have used ARS's regular check-ups twice a year for about five years, so I knew them as a reliable company. And finally, my 13-year-old AC was diagnosed as no longer functioning on one Monday, which felt like a nightmare at the time. We were putting our condo on the market in two weeks. ARS replaced it for us by Thursday of the same week. David, an ARS technician, came to us and explained everything we needed to know. He increased our confidence by meeting our exact needs specific to our condominium rules, such as the acceptable dimensions of the AC unit and weight. ARS looked very hard for an exact unit that fits our needs, the community rules, and my budget. Personally, the AC replacement was a high-stress event. Purchasing AC resembles buying a car. It's not cheap. I also needed to run around and ask my neighbors to move their cars from their spots. A gigantic crane was coming to place the AC unit on the top of the building. ARC made this less stressful by David being available on email and phone to answer my questions. Things happened as scheduled: Jeremy's team arrived at a scheduled time with a text message coming to me before their arrival. It felt like all of my anxiety points I felt as a customer were covered. When the team finished their work, they explained how to use the new equipment and the control panel that looked a lot more modern than the one that was 13 years old. I highly recommend ARS/Rescue Rooter Manassas. read more

ARS / Rescue Rooter - Plumbing Near Me - Manassas, Virginia

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Thank you George for your help today And letting us know what is wrong with the AC/Contactor. You did great

Like many reviews here, I am constantly frustrated by ARS's inability to keep appointments or have technicians show up on time. The technicians generally do a good job (although some clearly try to sell you things you don't need), but it often takes multiple no shows for me to get someone here, or if they show, it is far later than the appointment window. Also, nothing I say when I speak with customer service agents actually gets sent to anyone higher up. I have stayed with ARS because they installed my units, but it is hard to imagine them keeping my business much longer. read more

The service itself was fine once the technician arrived but the Scheduling aspect was terrible. My appointment was cancelled and rescheduled for other days at the last minute by ARS multiple times before anyone actually showed up. read more

While I have never used this company I can tell you that they are relentless. Even after you tell them that you do not currently need them, they continue to call and text you a million times per day. I originally was looking for quotes for replacing my hvac system. This company just keeps calling and texting me. Below is a screen shot of my voicemail that fills up every three days from these people. I understand making calls to see if you can get business, but not like this. Additionally when someone states that they do not need your service then stop calling them. I do not recommend reaching out to this company unless you want to be called and texted a million times per day. read more

ARS / Rescue Rooter - Plumbing Near Me - Manassas, Virginia

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Purchased brand new HVAC through Home Depot...my system was less than 2 years old and the compressor died. ARS responded to my concerns but initially misdiagnosed the problem. I have been waiting on the new part to arrive. I am totally frustrated and can not understand why this brand new system has died. I can recommend and exploring my civil options on a remedy. I can not recommend. read more

Do not do business with this company if you have a High Velocity Small Duct (HVSD) system. We had ARS install a new air handler and compressor for our HVSD system 5 years ago. In the past year alone they have gouged us for over $6,000 in replacements and repairs. Each time telling us a different part is that problem. These were all under parts warranty (but not labor). I had one technician even tell me point blank that the warranty on parts doesn't mean much, since ARS will just over-charge on labor to make up for it. I have had numerous technicians express surprise and confusion upon seeing a HVSD system (a system ARS installed). (I would also like to note that a call to SpacePak revealed that ARS was not a certified installer of SpacePak systems when they installed one in our house). I have caught technicians putting improper amounts of refrigerant into our system and fail to connect drainage lines that they disconnected when the began working on the system. On two separate occasions we waited a week for them to order a part needed for repairs. When I called them to check the status I found out the technician had forgot to order the part. Don't do business with this company, they have some very good technicians and some very bad ones. You don't know which you'll get. read more

Been w the guys in Manassas for a few years and they have been excellent. A bit concerned with upselling and warranty administration but overall they have been great. They have installed two HVAC systems and a sump pump - all were well done and working rightly. Personnel are clean, professional, and intelligent in every aspect of their job. Excellent value for money. Recommend them and caveat emptor... read more