When it was time to replace our oil furnace, we did lots of research and are so happy we chose Splaine. From the beginning when a rep first came to assess our existing equipment we were impressed with his knowledge. There was no hard sell, just a great education on the workings of the furnace. The techs who installed the new furnace also did some modifications to increase the efficiency of our heat pump. No extra charge. Mike Showalter was a pleasure to work with and his technical expertise left no doubt that we were left with an excellent heating system. read more

HVAC service was provided today by Rudy. He was pleasant to speak with and informative. He did a good job of analyzing the problem and referred us for additional needed service. read more

My HVAC unit expired- I called 3 companies for estimates for a new system Heat Pump and Air Handler. All were very professional and helpful. The quotes varied depending on what level quality unit - they were all within a couple thousand of each other for comparable units. Where Leonard Splaine stood out was - the sales person Rich was very helpful and explained things well- L.Splaine is local and has been there for many years. - they were the quickest to get out and had the earliest install date. - their prices were the best on certain units and they were willing to work with you to find the right fit for your needs. Rich from L.Splaine came out on Wednesday- I purchased on Thursday- they had the new unit installed and running by afternoon Friday. Jose and his helper did a nice job and was very helpful making sure we knew how everything worked. Nice HVAC unit, excellent install, great sales people and customer service. Be sure to add them to your list when getting quotes if you are in the market for repairs or a new system. read more

I'm so glad I went with Leonard Splaine, Rudy is the best! I was having heating problems in my house and we recently just had snow, so I knew I had to fix the issue asap. I found this company through Yelp and in addition to their past reviews (which were pretty good) I also picked them because they were in my local area. I was contacted by Andrea, whom was very nice and was able to set me up with an appointment. Rudy came and checked out my whole HVAC unit and was very informative with all my questions of how it all worked. Super friendly and understanding of all my concerns. In addition to finding and solving my issue (turns out it was a loose wire on the breaker) he also inspected the rest of the panel and gave me advice on how to maintain the system. Very honest and straight forward, which I very much appreciate. In addition to the repair, I also purchased the membership package - this team seem very reliable and I feel secure going to them for any HVAC support. Thank you again for your help! I would very much recommend him and this company to anyone who needs hvac support. read more

Excellent service and communication. The tech knew what he was doing, was on time, explained what was needed, and was exceedingly respectful of my home and my wallet. Will definitely call them again for HVAC services. read more

We were 8-year clients of Airplus before they were acquired and we reached out to Leonard Splaine who was one of the top certified companies for the Mitsubishi mini split system that we love. We needed an additional system and, assuming all went well, a new company to provide ongoing HVAC service. Every part of our experience with Leonard Splaine was fantastic and we've clearly found our new HVAC company. Owner Ted Leonard inspected our property for the job and provided a competitive quote, but my wife and I most appreciated his talking us through the job, tariffs, the HVAC industry evolution in recent years, and how he listened to what we wanted and made it happen. Ted also identified a separate problem with the airflow going to our central air system. I knew for years it sounded too loud and that the air filters were ridiculously hard to replace despite doing so every other month. Ted talked us through the problem and solution, and how it would substantially decrease the strain on and extend the life of our furnace. Our research confirmed his comments, and after the fix was complete the furnace is way quieter and clearly under less strain. Josh led the job and was perfect by taking care of our house, talking us through nuances of our HVAC system as he found issues, and going the extra mile to minimize the impact of the work on our infant. Josh was clearly looking out for our family and the completion of the job, but also the long term maintenance of our house. The guy is awesome and exemplifies everything one can ask for in a company doing work in their home. This review is long, but I wanted to convey how appreciative we were of the Leonard Splaine team for their professionalism and for caring about their work and our home. Airplus was great and we were sad to see them bought, but we're stoked to have found a great new company to help keep our house HVAC running smoothly! read more

Pros: timely availability (now I know why) Courteous Cons: Unknowledgeable in mini split unit systems. Didn't really diagnosed the problem, but tried to upsell for their units. *Recommended the wrong replacement unit (after not finding the problem with the existing unit) by suggesting a unit with a different voltage. Followed their suggestion and ended up frying the new unit ordered because the voltage did not match, even though I asked about voltage compatibility. *Pricey and not comparable to other companies I do not recommend read more

Leonard Splaine Co. isn't just bad--they're dangerous. And the warm, family-owned, pet-loving image they sell? A total lie. My family had been with this company since 1958. Three generations of loyalty, trust, and on-time payments. But what I've endured over the past year is beyond disappointing--it's inexcusable. Here's what they don't want you to know: * They failed to deliver fuel on auto-fill during a freezing weekend. My account is notated that access to the tank requires a call. They didn't call. They didn't deliver. Their "emergency" line wasn't even turned on. I had a crying infant in a house too cold to sleep. They were unreachable--and clearly, they didn't care. * When my boiler failed, I was left with no heat or hot water for weeks, despite having paid in full, upfront. * I also paid, in full, for a new AC unit. Weeks passed before installation. When they finally showed up, they flooded my basement by installing the wrong part on the condensate pump. Zero accountability. * During a maintenance visit, their technician photographed visible coil corrosion, then marked "no issues" on the report. I wasn't told. Instead, I was sold "optional services" to extend the life of a unit they knew was already failing. I paid. They delayed. Again. * When the coil finally failed, they quoted me double what a competitor did--for an obsolete part. Then they vanished. Not a call. Not an email. Total silence. * And here's the part that still makes my blood boil: I told them my dog has congestive heart failure, and that heat in the house could literally kill him. I begged for urgency. I explained it was not a comfort issue--it was life or death. They ignored me. This is the same company that plasters its website with a dog mascot named Sonny, claiming they're "pet-friendly" and treat your pets like family. It's a joke. My real dog was fighting for his life--and they couldn't even be bothered to return a call. They also: * Lost mailed checks, * Issued incorrect budget statements, * Shifted account names without permission, * Gave me conflicting timelines for parts, * And forced me to drive in person to resolve things they should've handled with a two-minute phone call. Meanwhile, I found a locally owned HVAC competitor. They: * Answered every question, * Found the right part, * And scheduled installation within 24 hours. Leonard Splaine couldn't even provide my system's model number. This is no longer the company my grandparents trusted. It's disorganized, cold, and indifferent to the people and animals it claims to serve. I forgave them for failures like this--time and time again. No more. Stay away. Choose literally anyone else. read more

Excellent, timely service. They were professional and followed up on everything. I will use them again.

was looking into mini-split. guys who adjusted my ac venting were very professional and conscientiou. read more

My AC stopped working on a Saturday afternoon on a day that was 95 degrees. Needless to say I needed an HVAC company to help us. I called Leonard Splaine and left a message and I received a callback within the hour asking about the issue. A technician was dispatched and found the issue to be a control board and was able to order and install it the very next morning from my initial appointment. Saved the day and prevented a long-drawn-out week of suffering from our Virginia summer heat. Michael Ford was the technician, and he was extremely professional and pleasant to work with. I'll be using this company from now on for all our HVAC needs. read more

I reached out to this company when I woke up with no heat on a winter morning. (They were recommended by a friend.) They came to my home within a few hours and had me up and running very quickly. I signed up for a maintenance plan on the spot, which greatly reduced my bill. I have been receiving twice a year visits from the same technician for over two years and have not had any problems with my heat or air. I trust Rudy when he tells me that something needs to be replaced. He also tells me when something can wait for a little while before replacing. My system is pretty old. The small annual maintenance fee that I pay is worth it. read more

Ted Splaine was thorough in his examination of our current, failing equipment. We are a small, but mighty non-profit led by women. Ted explained what he was doing, answered all my questions, and provided me options for our building air conditioning needs. I was most impressed with his description of the training that he provides his staff, giving us confidence in their abilities and attention to every detail. I can't wait to get the work started! read more

Alright! It's tough to find good and reliable help. Looked up 3 different "certified" contractors on the Lennox dealers website to try to find someone strong to service my heat/ac. First 2 were very subpar (both of which I will leave unnamed) and came across Leonard Splaine. When I looked at their reviews, I was certainly impressed with what others had to say about the level of customer service. Had them come to my house today for the first time where I purchased their coverage plan. Rudy was the technician and he was outstanding! He took his time, really looked over all of my equipment and explained everything to me so I was comfortable. I did sign up for their service plan. Compared to the other 2 HVAC companies I used prior - these guys are top notch! Use them w/o hesitation. read more

First company I chose due to the reviews my AC went out and LS heating contacted me within 10 minutes and had their technician arrive within an hour. Very professional and courteous. I opted for the maintenance plan which was a great rate. Thank you so much for changing the temperature in my house from an oasis to an igloo read more

Ted and his team are the best! They provided high quality work and did a great job communicating to my wife and I. Look no further then Leonard Splaine for all of your needs! read more

The ABSOLUTE WORST customer service I have ever received... I am not one to leave reviews (especially bad ones), but I want to let people know what they are getting into. I want to support local, family owned businesses but I have never had an experience quite like this. On June 4, a technician was supposed to come between 12-4 pm and inspect my a/c unit. At 4pm I received no call or update on the status of my appointment so I called your office. I talked to the receptionist three times and it took three separate phone calls and an hour and a half later to find out the technician had a family emergency. On June 5, I had a technician come and check out my unit. That afternoon, Patrick Eagles came to my house to give me a quote on the new unit. After he told me the price of the unit, I mentioned that it was a lot of money. His response was "Well, be grateful that you weren't in the hospital like I was for a month and a half with my throat issues." As a recent cancer survivor, insensitive comments such as that are not appreciated and I cannot imagine speaking to customers this way is encouraged. On June 10, the unit was installed in my condo. While the gentlemen who installed it were professional, the a/c unit worked for less than 20hrs. After the lack of customer service, the laying of personal grievances to make me feel empathetic, and then the fact that I spent $7500 to have an a/c system work for less than 20hrs is completely unacceptable. There is certainly not a "100 percent satisfaction guarantee". There was no follow up or anything. DO YOURSELF A FAVOR AND STAY AWAY! read more

I have used Leonard-Splaine for all of my air conditioning needs since 2016. Every time I have needed service they have responded quickly and provided excellent service. Additionally, if there was any problem with the service it was always resolved quickly and to my satisfaction. They are an excellent company. Five stars is not enough. I would give them 10 out of 10. I would highly recommend them without reservation. Respectfully, Jeffrey Stulman read more

This is the "dream team". I wouldn't shop anywhere else. They were so helpful on the phone and happened to have a truck in the area today to fill my mom's home oil tank. We have a basement oil tank that is connected and one located outside that has not been connected yet. The gentleman was observent and saw the exterior one was disconnected and correctly filled the interior tank. Will absolutely be using them for more work on our homes. Thank you LS!! -Dilan read more

BEWARE!!! Bad business practices! We were told (after a day) that they couldn't get a board that went bad in my AC unit and I would need an entire new system. Within an hour of getting the part number, I found FOUR boards within 25 miles!!!! Called and picked one up and had someone else install. Everything back up and running! They clearly will screw customers over if given the opportunity - in the dead heat of summer, in the midst of a pandemic, Ownership (Ted somebody) decides to take advantage and lie and cheat to make a buck (yes, he was involved in this process) .....Too many vendors out there to let this go unknown. Highly recommend everyone avoid this unethical repair group. read more

Thank you, Mike, for coming out on a Sunday and the hottest day of the year to fix my AC! Leonard Splaine prompt and professional service when I needed it most. Thank you! read more

Rudy was of great these past few days. Came by today and got us back in track with our A/C.

Terrific company with amazing customer service. After I completely messed up trying install a thermostat, they came out and wired it correctly. They also performed all of the preventative HVAC maintenance. Absolutely 100% honest local business. Great pricing. Thank you! read more

Steve Thompson and his team provide the best service in Northern Virginia for HVAC systems. Whether it is seasonal service or a full replacement of equipment, Leonard-Splaine has a wide range of makes and models and will be able to match your needs. They return all telephone calls on the same day and have live persons answering emergency weekend calls. Call them today with your inquiries. read more

Updated: Received a call from GM Ted Splaine. Had a good conversation and committed to having someone at house on the 3rd try. Rudy came and did an excellent job. Great guy friendly. Will continue to be loyal customer. This day and age where lack of skilled people is a massive challenge, happy to have gotten the job done. -- Been a Leondard Splaine customer for 3 years since I purchased a home with an HVAC unit that LS had installed. I've only had Mike who has been excellent and timely. I prepaid for preventative maintenace and this year the experience has been terrible. I've had 2 separate appoints canceled the AM of due to "other client emergencies". I undesrstand that there are situations where clients need urgent help but prepaid customers should not have to be kicked down the road. I've had to take 2 1/2 days off to wait for LS (you have to be there to give them access to AC inside). Now I'm taking a third and hope they don't call the same day againt to cancel. Customers (especially those that have prepaid) should be treated better than this. It really shouldn't take 12 hours of paid leave to get someone to take care of your needs. Reviewing my options on canceling and calling others (i.e. FH Furr, Cropp Metcalfe). read more

After having contacted five other contractors, I eventually selected Leonard-Splaine to complete my heat pump replacement. I had my doubts at first after having had many bad experiences in the past with contractors in general. My experience has taught me that, unfortunately, you just cannot be sure about the outcome until the job is done. However, I have gotten wiser from jobs in the past, and I ended up selecting Leonard-Splaine even though they were neither the cheapest nor the most well-known. I chose them because of their ability to answer all of my HVAC questions regarding such items as overcoming increased head pressures caused by unit elevation differences as well as their thoroughness in analyzing my existing infrastructure. I have found that such knowledge among HVAC contractors is rare due to the lack of standardization across the industry. The other contractors could not answer my questions, pushed products that were expensive but would not function due to my in-place infrastructure, or were just rude. The job is now complete, and I am completely satisfied with the end product provided by Leonard-Splaine. The installation was neat, clean, and exceeded my expectations. The technicians were very respectful of my property and cleaned-up major debris. My only regret is that I do not have more projects for them. I would absolutely recommend Leonard-Splaine to anyone and hope they will continue their standard of excellence into the future. read more

Our AC had issues a few months ago, and the technician had it up and running in no time. We signed up for the preventive maintenance plan and Mike got our furnace ready for winter fast. He even gave us some tips on our system that we would never have known about otherwise. We're pleased with their service. read more

These guys are the best! Hands down. We ran out of heating oil in our home and after numerous headaches and no call-backs from other companies, we found LS online and they came out to fill up our tank in less than 24 hours. We will be using them moving forward. Their customer service was phenomenal and turnaround time outstanding. read more

Do not waste your time with anyone else! They helped us get through last summer and most of winter with a 20+ year old system. Then, when it finally gave up on the coldest days of the year, they were there the next day to install a whole new system at a really fair price. read more

This is an easy 5...had a complete heat pump system installed. It was not cheap but it was worth it. Install team did a fantastic job and we are extremely happy. Hard to find a really good hvac contractor..look no further. They may not be the cheapest, but they do a fine job and it will be done right. We love out XP25 system, super efficient and cold.. read more

We had Mike come out to do maintenance on our furnace to make sure we are good for the winter. He did a great job on cleaning the furnace and explained everything. Great customer service. read more

We have used Leonard-Splaine for service at our home and several properties. They have been knowledgeable, fair, and very professional. They can handle every heating and cooling system from boilers to heat pumps. Recently, they replaced a heat pump system in a small commercial property for us. The service was flawless from the first visit, right up to clean up. They protected our floors with drop cloths and left the building clean. I find them to be just the "right size" for us. They are small enough, where the owner or a long time employee deals with you, but big enough to have the personnel and equipment assets to get on a job and take care of it quickly. I am always comfortable referring my friends and customers to this great HVAC team. read more

I have always had great service from LS. They are prompt with their service calls and work to solve any issues you have. Their oil delivery service is fast. I would recommend them to anyone to assist with your HVAC and heating needs. read more

They are the best company to deal with.! Whenever you call they are right there even when it's after hours. I couldn't ask for a better company to take care of the oil delivery and the furnace! They are very friendly and treat you as a customer like you are family. read more

I was introduced to Leonard-Splaine thru Steve Thompson 9 years ago and because I was very impressed with his professionalism and knowledge I first started with the yearly HVAC inspection for both my oil and Mitsubishi heat pump. I was impressed with their work and cleanliness and continued to use them every year. Then, they spotted a serious hazard and was patient and polite in answering all of our questions. I think all of us are hesitate with contractor because of past experiences but they were so honest and also offered financing options. They installed a new furnace and air filtering unit that has made such a difference in the air I breathe and the savings in having a more efficient unit. Thank you so much and I will continue to use you and refer my friends, family and customers to you. read more

Old fashioned service at a fair price. I have been in an old oil heated house for years. Leonard Splain is by far the best company out of the three I have dealt with over the years. Stay away from their competitor Petro! read more

We got nine quotes and stopped at this one. They did an amazing job installing our new hvac. They were the only company to provide pamphlets that explained the differences in the machines. They were one of two that actually measured the space in our basement. Start to finish they did a great job! We are glad we found you! read more

Very professional, friendly, and helpful. Fixed the problem without trying to push fixes on what was not. Gave good advice.

I have been dealing with these wonderful people since 1975 in the same house and they are the best in the business. From the owner Gary to the staff in the office to the guys who come to take care of our heat/AC especially Mike ......they are all top notch. They really care about their customers. When something goes wrong they come really fast. If we have really bad winter weather coming and I get nervous about how much oil we have until the next fill up .... they come out and fill it up which they did TODAY with the blizzard coming. I cannot say enough nice things about this quality business. Local businesses ROCK and should be supported. read more

As a T. V. add once said "Simply the best, better than all the rest. They not only replaced my furnace but gave me time to spruce up the "furnace closet" with a splash of paint and floor cleaning by taking old furnace out on a Friday and replacing on a Monday. Who else does that? Mrs. Morrow read more