Very personable and professional interaction and communication at every level -- office, contractors, and installers. Everything works great and communication and followthrough continued post-installation. read more

I used Arnica for my Mitsubishi Mini split install in 2023 for my two family home. 7 indoor units and 3 outdoor condensers. They did a great clean installation. Since then they have been my service provider - Neil is a really helpful and knowledgeable technician. I would definitely continue using Arnica. read more

A company that works with you! Arnica Heating And Air Air-Conditioning was from the start to the finish an excellent company to work with. The office staff was extremely helpful, courteous, and responsive, making the entire process, smooth and pleasant. The technicians who installed our wall, mounted units, were professional, knowledgeable, and very patient in explaining how everything worked. They took the time to answer our questions thoroughly and made sure we understood how to operate and care for our new units. We appreciated all they did to make our lives more comfortable. read more

Arnica Heating & Air Conditioning skillfully repaired my Burnham gas boiler. As an authorized dealer, their expertise was obvious. My 20_year-old boiler gave up on a frigid -5º Super Bowl Sunday. The very next day, their plumber revived it and Arnica's quote for a replacement beat out the competition. A week later, their crew efficiently removed the old unit and installed the new boiler. Between their professional, kind service and 24/7 live call center, I'll confidently use them for all my annual maintenance. Cozy in Brooklyn read more

Our family has been using Arnica for heating and air-conditioning for years. I felt compelled to leave this review because I want to give them the credit they deserve! Especially after this last service during 95° weather my father's old air-conditioning system broke down and they did everything they could to quickly get the part needed and fix it. The office workers are very responsive and supportive. And the tech was knowledgeable, confident, and did a clean job. Thank you to everyone there at Arnica! We appreciate your help!! read more

Arnica Hearing & Air Conditioning is my longtime HVAC company. They provide quality products and service and are a pleasure to deal with. Thank you, Arnica! read more

Hello all! I had a very small window of time to get the installation of our split air system completed and they were able to accommodate us and get the job done on time. Not only was it done on time, but they were completely professional, competent and the job was completed without any drama or miscommunication along the way. And my home was left clean! I almost had to pinch myself! The workmen were pleasant and experienced and Rosette in the office was great in every way. She helped us through the entire procedure and was clear with explaining everything from the estimate to the actual work process itself. This is an experienced and knowledgeable company. And trustworthy. I cannot say that about many companies in NYC. I highly recommend them for your air and heating needs. read more

I can't say enough good things about Arnica Heating and Air. Their workmanship and attention to detail are unsurpassed. They installed an outstanding mini-split system that is providing excellent heating for my home. The project took a week, as expected, but what I didn't expect is a job that was done so neatly that there was almost nothing for us to do after it was finished other than enjoy the results. The team in my home including Alex and Neil were excellent. The office staff, including Rosette and Laura were on top of everything and ensured that there were no snags at the job site while answering any questions we had quickly and accurately. Given how little we know about HVAC, that was a great relief. Simone and Dean were great, and they were eager to help with anything that came up. They take pride in their name and in their business. I recommend Arnica Heating and Air wholeheartedly. read more

We had significant work done on our home by Arnica and the experience was exceptional from customer service to installation. We had 5 minisplits installed on all three floors of our house and a condenser unit installed outdoors as well. They offered us the best quote, were attentive in communication every step of the way, and the team that did the work was skilled, careful, and clean. Shout out to Rosette who helped us on the office end and Victor who managed the work on site. We are so grateful to have discovered Arnica and give them our highest possible recommendation! read more

My 113-year old house is a freezer in the winter and an oven in the summer. I needed a mini-split system desperately. I chose Arnica because of their great reviews, their status as an elite diamond contractor for Mitsubishi, and the fact that they've been a successful family-owned business for over 30 years. The entire process was easy from start to finish. The owner, Simone, came to my house and took quick laser measurements of my living room and bedrooms, and I got an estimate in two days. I needed one outdoor condenser unit and three indoor evaporator units. Once I signed the contract, Rosette the office manager scheduled the installation dates. The technicians, Marco and Mario, showed up on time, prepped the rooms and installed the indoor units quickly. Marco was kind enough to recommended a better placement of my living room unit so the adjacent room could get cool as well. The next day, the team installed the outdoor unit and worked with the electrician to get the system running. Arnica is a professional operation through and through. I couldn't be happier with the product and service. TIP: If you mail a check to Arnica using USPS Certified Mail. Put a name on the envelope or the post office won't deliver it or even release it to someone who works at Arnica. They would only allow someone with the last name "Arnica" to sign for it. read more

We wanted heat pump minisplits in our 3 family home. I shopped around, and Arnica was by far the best price for the quality of work. No one else came close. They did a great job and was a pleasure working with Rosette in the office, and the guys who did the job were also great and accommodating. 2 months after install, we are very happy so far with our heat pumps. Highly recommend. read more

I was very impressed with the customer service. I called late at nite & left message with answering service. they called back first thing & was at my moms house that afternoon. it was a no heat call. John trouble shooted, ran out got the part & the heat was on by 7pm. great job by all. thank you so much !! read more

Great job installing 2 new Mitsubishi roof compressor-condensers and a new wall blower inside to an upper west side Brownstone. Rosette, Service Manager, did a fantastic job coordinating the several visits. The workmen - especially Neil - did a great job and he and the other workers are clearly skilled in all things Mitsubishi. As with every job, there were a few installation issues but in my opinion it's how a company handles the few issues not the issues themselves that matter. Simon, Manager/owner, made sure everything worked great at the end and we're very happy enjoying 6+ tons of cool summer AC! read more

We are a small restaurant that wanted to upgrade our HVAC to a ductless system. We contacted quite a few companies, but only Arnica followed through: they sent an estimator within the week of our first speaking with them. Soon after they gave us a date of installation. They arrived on the agreed upon date, and completed the job in time for us to reopen with minimum inconvenience. The level of service from everyone we dealt with was EXCEPTIONAL. There were no surprises. They installed the top-of-the line Mitsubishi equipment. The fact that they even were able to get the equipment was amazing, as others said it could take up to 3 months to do the installation. Getting good service these days can be challenging., but ARNICA was terrific. We couldn't be more satisfied with their work. read more

I have a business PT of the city and we choose our contractors carefully since we want the best for our patients. Dean and Simone were on top of things and everything went as planned, the communication was great and the price was fair. They did everything that they promised and more. I felt with multiple hvac company's because we have 30 locations and let me tell you, they are the best plus they give you the best quality units (Mitsubishi). I had two split duct systems installed with two condenser's and my patients are happy so are my staff. Thank you again ! read more

First call to install, 5 STARS! We chose 2 condensers and 3 splits. From the initial contact the entire team from ownership to install was top notch! I had questions about how the condensers would be set up, what we really needed and how the process would go. Every question was answered and they followed up throughout the entire timeline. I even had to make a change right before we set it up and they switched gears right along with me. I am grateful for the professionalism and support throughout. I certainly made the right choice and have recommended them again and again. Thank you! read more

Updating my review to five stars. Arnica reached out and had Mitsubishi technicians thoroughly inspect my heat pumps and give some very valuable tips on optimizing efficiency despite the fact that the original installers (not Arnica, as far as I know) had installed a vastly oversized system. They also were able to give me some tips on what to expect if we did want to swap things out to an appropriately-sized system. All in all, pleased with the service. read more

We had an issue with our cental air conditioning and were not ready to replace condenser as too much energy wastage noticed, for cooling unoccupied spaces. We approached Arnica Heating and air conditioning, and they provided perfect solution to install split units to save energy by turning on only the units where it is necessary. They are very professional and efficient and responded to our every inquiry in timely manner. The entire process from ordering the right equipment to installing the units was smooth and without any problem. The whole team, particularly Rosette Lauro, Office/Service Manager was extremely helpful and efficient. We are very happy and satisfied with the Arnica heating. Bina Parikh, Queens, NY read more

Arnica is about old-school customer service and professionalism. They came to repair my HVAC unit which they had not originally installed but had done major work on the year before. They honored the warranty on their work, and they visited a total of three times--because of the trickiness of the issue--to get everything sorted out. The second two times at no cost. It's stressful getting something repaired that is not repaired in the first visit, and that even gets more complicated by the next visit. But Arnica stood by their work. Everyone from the owner to the office people to the repair person were patient, professional, and respectful. read more

Worked with Arnica to replace our old in-wall AC units for a ductless system and the experience was excellent. Scheduling and follow up with Rosette was seamless. Alex, Mario and team finished the work efficiently and spent the time to explain how the system works and what to expect. Highly recommend. read more

I wanted to get a Mitsubishi minisplit system for my house. I like to use local businesses whenever possible and so I chose Arnica Heating and Air Conditioning which Mitsubishi listed as a diamond star installer, here in Brooklyn, NY. I got the system in the warmer part of the year and loved the way the system cooled my house, but waited to see how the heat would work out before writing a review. 5 stars both. The system is wonderful and Arnica did a great job with the installation. The installers worked with me to figure out the best set up for my needs and their work was excellent. I couldn't be happier! read more

I used Arnica Heating and AC to install 3 split units and a condenser. Very happy with their work. Very professional and knowledgeable. Would definitely use them again for any future AC needs. read more

Update: I'm changing my review regarding the below based on the fact that simon, the owner personally reached out to me to address the below. There was definitely some miscommunication between us and the technician and I appreciate the fact that simon reached out to me to resolve the below. He really cares what his customer thinks and that's somewhat rare nowadays. I would now absolutely recommend - Previous : I was left with this mess. read more

Very professional and courteous. Excellent installation and customer service!! Love them!!

Arnica Heating and Air Conditioning are true professionals. From start to finish they were reliable and worked efficiently. Rosette was a true pleasure to speak to in scheduling the appointments and to assist if you had any questions. I love that it is a family owned business with both father and son very knowledgeable and trustworthy. Their skilled service technicians were on-time, polite and professional. So glad I chose Arnica! I highly recommend them! read more

Needed a residential HVAC heat sink system installed. The house is over 100 years old with the original ceilings and walls. 3 compressors and 11 wall units later we now have a wonderful HVAC system that we have been dreaming about. It was not the easiest of installs due to the age of the house but it was seamless. Excellent job! read more

We had Arnica replace our giant old boiler 2 years ago after getting quotes from several companies. They had the most competitive price and installed it right away. Last year I called to ask how to get the system up and ruining again after a summer break and the lady on the phone walked me through it. I asked if it needed a yearly maintenance and she said that the first year should be fine since the system was brand new. So honest! I really appreciated that. This year we got a tech to come and just start it up to make sure everything was okay. They called half an hour before they arrived in their appointment window and the tech was super friendly, walked me through everything and didn't leave until he was sure everything was running great. I would highly recommend Arnica. Their customer service is excellent and they seem to always be available to help! read more

We have bee using Arnica heating for over 20 years. They are very good. This last time was in February, our furnace wasn't working and it was cold. We gave them a call, and they arrived the same day. They are professional, compassionate and the prices are very fair. We would recommend them to others. read more

Our A/C went down in the middle of a heat wave and Arnica quickly diagnosed the problem and worked with the manufacturer to get the parts as as soon as possible. Once the parts came in they were there the next day and the A/C was back up and running. They followed up multiple times to ensure there were no issues. I strongly recommend Arnica. read more

My heat was broken upstairs in my apartment, and everytime I turned it on it leaked into my downstairs bathroom. I had consulted several different companies/HVAC people and they all said that they would have to open up the ceiling to fix the leak. Neil came and fixed the heat and the leak in a couple hours, and was pleasant and cordial throughout. I would definitely consult Arnica again. read more

I've been an Arnica customer for several years. Arnica first earned my business by providing a competitive price for a new furnace and being honest about the AC unit not needing replacement. For the furnace installation and every yearly tune-up, the skilled service techs were on-time, polite and professional. Thanks to Arnica the new furnace continues to be problem free and the old AC unit, which upon their recommendation was not replaced, is still working well. read more

Arnica installed ductless AC units in our landmarked building in Park Slope, Brooklyn. They were incredibly patient with us, as we worked with our Coop board to ensure the project scope fit the building's requirements. During the project, they quickly adjusted to incorporate a change in the location of the branch box and install air filters. Additionally, Rosette was a tremendous help coordinating logistics during the install, and the guys who did the install were really polite and helpful. read more

Reliable and great service. They installed our new furnace quickly and took the time to explain things which was greatly appreciated. Our previous furnace was repaired by Arnica and they also did he maintenance. When it was failing Arnica honestly did not continue to breathe new life into it, but recommend a new one. We will continue to be customers. read more

A special thanks to Arnica for getting our air conditioners reconnected before the hot weather arrives and in the midst of this national crises. Rosette not only helped set the appointment up but stayed in close contact and monitored the installation. Victor and Adam are pro's who got the job done quickly and efficiently. Most of all everyone on the Arnica team is polite, courteous and professional throughout! Thanks Jin and Steven read more

Out furnace was blowing out cold air only so I called Arnica. They responded promptly and sent a technician who quickly diagnosed the problem. After getting the part needed, they were able to repair the furnace quickly, which I was grateful for as the cold weather is coming. The dispatcher and the technicians that visited my home were all nice and professional. They communicated well at each step and I would call them again for any heating/air conditioning issues (hopefully none, but you know..life). read more

I called Arnica a few years ago when my boiler died and they replaced thermal coupling for $325.Simple.This time the guy said that I needed thermal coupling and air valve.Ok fine.I paid the $109 service charge and figured if I did hire them to do the job the next day,that would be deducted from the final price.However,the guy that came told me the "new policy" which started last month was that you always have to pay the service charge AND the cost of the job.What kind of BS is this????? When I called back asking about the part they said Id have to wait an additional 5 days because they had to order it from the manufacturer!!!I told them that I have a 90 year old woman and a BABY living in the building!On top of that,they priced this at $1500 plus tax.Are you KIDDING ME? I didnt have heat for 3 days because I waited 2 days for them to come and they told me to call next day and theyd give me price for parts. Everyone was freezing and they want me to wait even MORE?????This is a company that prides itself in fixing heat for 20 years????Luckily I found someone else that came,said I needed new air valve and thermal coupling.He went to a plumbing supply store a few blocks away,bought parts and fixed it in a half hour for $550!The people that run this company are DISHONEST SCAMMERS!!!!! STAY AWAY!!!!!!!! Now the owner Simon is trying to call back.Why?Cause he doesnt want the WORLD to know how DISHONEST that he is???I remember playing SIMON SAYS as a child THIS SIMON SAYS,LET ME LET YOU FREEZE FOR 5 DAYS WHILE I OVERCHARGE YOU $1000 DOLLARS for a job that costs $500!!!! DONT BELIEVE WHATEVER EXCUSES HE MAKES ABOUT WHAT THE PARTS COST AND THE LABOR COSTS AND HOW HE CAN BACK IT UP.THE GUY I HIRED DID IT FOR $550 IN A HALF HOUR AND DIDNT TELL ME ID HAVE TO WAIT 5 DAYS IN A FREEZING APARTMENT!! read more

Arnica installed my semi-ductless air conditioning system about 5 years ago. They installed 5 units inside my home and I have 3 "generator" units outside which I assume power the inside units. The service 5 years ago was impeccable. Everyone seemed to be professional and the installation was quick and easy. I have had no issues with the system since then. I'd recently contacted the company for check up services, however, my experience this time was a total 180 from what I'd previously experienced. I was initially given an appointment for a 5 hour window (between 1 and 6). I spent my entire day in the house waiting for service but no one called or showed up. After 6pm I contacted the company but the answering service had to have someone return my call. WIthin 10 minutes someone contacted me and VERY UNAPOLOGETICALLY stated that the technician was behind schedule and would not be able to make it. Without listening to my displeasure with the unprofessionalism of not showing and not calling, the woman over talked me and kept attempting to get me to select another appointment time. I felt like she was unprofessional and not addressing the fact that the company had wasted my entire day. I also felt that she viewed the situation as acceptable and didn't see where I had an issue. The next morning I attempted to contact Simon, the owner, to make him aware of the situation. It seemed as if the unprofessional office staff was attempting to keep me from speaking with him. Later in the day I was able to reach him. Simon was very professional as always and addressed my concerns and scheduled another appointment for me for the next few days. At the time of the appointment, the technician was supposed to check and service 3 units. Paying $129+ for servicing of each unit, I expected more than a cleaning of the filters which I've diligently cleaned on my own for the past 5 years, and a water bottle of water being poured through the system to make sure that it was draining properly (I could see that on my own by the water which drained on my front and back patio during use). I also thought that the service for the unit included checking and servicing the outdoor unit that is connected and required for use of the indoor unit. Ensuring that the fan is operating properly and the levels of free-on in the system was sufficient I assumed was part of the $129 service. I found out during my appointment that the outdoor units are an additional $129 for maintenance servicing. *Confused* That's like paying for shoe shine service and finding out that only one shoe is included in the price even though a pair of shoes comes with TWO. I don't understand why if one unit cannot operate without the other, why the charge for servicing would be separate? Why was that not clearly explained prior to servicing? And why would I pay $129 for the regular maintenance that I'd been doing on my own effectively? After paying $450+ for a maintenance job that I could've done on my own and dealing with the unprofessionalism in the prior days, I was not satisfied with the overall service this time around. Arnica is overall a good company but service, whether for installation or maintenance, should be scheduled and detailed/explained by Simon. Technicians should be able to check your system and tell you which, if any, services need to be rendered prior to doing any work. The technician shouldn't be told by office staff the details of work that needs to done without the company looking at the systems and instead taking a novice users opinion on what work needs to be done. I don't specialize in air systems so aside from the unit operating effectively, I am not educated enough on the system to be able to tell the office staff which service would be best for my units. I spent a pretty penny on essentially nothing. Definitely not happy about that. I feel like I was ripped off this time around. Update: After speaking with the owner for a second time (following the end of the job) the situation was rectified and I am pleased by the professionalism and courtesy that he, Simon, has displayed. He believes in doing right by the customer and ensuring total satisfaction. Tip: to avoid any misunderstandings, especially if heating and air systems aren't your forte, speak with the owner and conduct all business transactions through him. I'm sure you'll be pleased when dealing with him. read more

My new HVAC system was installed by Arnica by way of Sealed. From day one, I had a great experience. The people in the office were kind and helpful and available to answer questions. The installers were friendly and did a great job. Everything went smoothly, and if it hadn't, I know Arnica would've taken care of the issue promptly. Very knowledgeable and professional team. read more

I recently contacted with Arnica for boiler replacement services. The staff are friendly, knowledgeable, professional and work fast and I really appreciated that. It was a pleasant and professional experience working with them. At the time of install, there was a slight problem with how they connected the unit to our power, however another technician came out the next day, fixed the issue and helped me to set my thermostat. Thanks again Arnica. I will recommend you to family and friends. read more

Our central air went out on July 4th. I called Arnica and spoke to a nice young lady (1star for her) and she said someone would call on the 5th. After waiting several hours, on the 5th, I called back and explained that this was my second call.I was told that someone would get back to me. Well, it's a good thing I didn't hold my breath waiting for a call, because today is the 15th and still no call! Thankfully I called a long time reputable air conditioning company who came on time, as promised and fixed the problem. I would NEVER call Arnica again !! read more