The only reason I'm giving this place 2 stars and not "0" is because the customer service was decent enough to give me a refund for the meal -- which I cannot begin to express my disappointment over. It actually wasn't even the meal itself but rather, the principle... I will get into that.
First off, I will preface by saying this place was pretty good before the pandemic. I used to come here regularly and was always generally pleased with the food. I would have given it 4 stars out of 5 before - ranking just below Stars. I have recommended this place to many friends and strangers passing through town as a good place to come and get a tasty meal while looking at some hilariously weird and bizarre artwork. I never liked pizza so I can't speak on that, but the burgers were usually excellently prepared!
I don't know what happened. I ordered a turkey club for the first time in a while - and requested that the bacon that normally comes on this sandwich be substituted with a slice of cheese instead (I can't eat pork, but I do like cheese - the cost should be about the same, so why not trade em out? Would be a win/win). Reasonable, no? The woman with whom I spoke over the phone said this could probably be arranged without an issue. I brought the exact amount of cash and change I would need to pay for this.
Well, when I arrived, the original cost of my meal had increased by 15-20%. I asked to see the receipt, and sure enough, I had been charged $2.75 for the cheese. I tried to argue this, but there was a line behind me and I said "Fuhgeddaboudit ...$2.75... It better be a damn good sandwich though, for $16.00..."
I was sure to open it up as soon as I got to my car.
And sadly, it just did not measure up. AT ALL. I realized at first bite that it was just not that good. I do not ask for much, but I do know what good food looks like AND COSTS.
Both of my parents were/are cooks and have owned successful restaurants in Colorado... What I can say is that the quality of the actual food itself (grassfed beef, probably some organic stuff, etc.) is good here ... but the way it was prepared was not, and that actually makes it worse, because of the fact IT COULD BE SO MUCH BETTER if prepared with some care and integrity. I'm not asking for a 5 star gourmet meal here, but I expect the considerably higher price I'm paying to reflect in the quality and preparation of the meal I receive. I felt like I was getting one of those cold sandwiches they used to serve as the grade school cafeteria. For $13.50 this would have been a rip-off. But the fact I was erroneously charged an additional ~$3 for the cheese... The COLD (not melted, not even slightly warm) cheese... that was the straw that broke the camel's back here.
And this breaks into 3 parts.
1. Even if the bacon/cheese substitution ended up not being something they normally do, the fact I was told this was OK over the phone should have been honored. Period. Had they done this simple thing, I honestly would have just taken the disappointing sandwich as it was, and not asked for a refund. Truly. This is the principle I was speaking of in the beginning of this review.
2. THE CHEESE WAS COLD. In fact, the entire sandwich was cold aside from the luke-warm bread that had been toasted. But here's the thing: If you're toasting the bread, it should be standard protocol to melt the cheese with it. Nobody likes cold cheese on a sandwich that's supposed to be hot.
3. When I went to get my money back on this, it was almost like I had to argue why cheese should be melted onto the sandwich. The excuse was "Well, it's toasted - the cheese isn't melted with the bread." I said "It isn't, or it can't? Because I know it can be, and it should be." I guess I'll stick with Roman's Kitchen from now on, since they always melt the cheese onto their turkey sandwiches.
Prime dollar for mediocre food is what this is.
Needless to say, I'm no longer a fan of this place. read more