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    Arc Services

    4.1 (14 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Arc Services

    Printer repair

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    Review Highlights - Arc Services

    Everyone in this company is super helpful and friendly from Arc (owner), Manny (technician), Brian, Joe and the rest.

    Mentioned in 6 reviews

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    Staples

    Staples

    (138 reviews)

    Studio City

    This Staples location is completely negligent and should not be trusted as a UPS Access Point under…read moreany circumstances. I received an email from UPS stating that my package had been picked up. Within ONE HOUR of receiving that email, I immediately called this Staples location. I spoke to Peter, who identified himself as the assistant manager. He told me it was a glitch in the system and confirmed that BOTH of my packages were physically still at the store. I very clearly told him that I would be there the next morning (today) with government-issued ID to pick them up. He confirmed this. I repeated it multiple times. Despite that conversation, my packages were STILL released that same night to a random man. I never authorized anyone else to pick up my packages. I never listed an alternate pickup person with UPS. I had TWO separate packages with TWO separate tracking numbers. UPS emails literally say "PLEASE BRING ID." Yet somehow Staples released BOTH of my packages to someone who was not me, not authorized, and not verified. When I came in this morning exactly as I told Peter I would, he told me a gentleman picked them up last night. That makes absolutely no sense. Why would someone pick them up last night AFTER I spoke to you directly and told you I was coming today with ID? No one could answer that. I was then told that Jack was the employee who released my packages. Jack released TWO packages with TWO different tracking numbers to a person I never authorized. That alone is a massive failure of procedure. Releasing one package without ID is bad enough. Releasing two separate packages without authorization is reckless. It gets worse. One male employee was rude, dismissive, unprofessional, and gave me attitude while I was trying to understand how my packages were stolen. Peter had to tell him to stop getting involved. Peter then said, "I assumed it was your boyfriend." That is NOT company policy. You do not get to assume anything. Authorization is not based on assumptions. If I never authorized someone on UPS, you do not release my packages to them. Period. I then spoke to Claudia Ayala, the manager on site, who was completely nonchalant, defensive, and uninterested in resolving the issue. She backed up her staff and said there was nothing they could do. She initially REFUSED to give me the names of who was working the night before until I told her I was filing a police report and escalating this to Staples corporate and UPS. Only then did she cooperate. I even pulled up the UPS website in front of her, which clearly outlines FOUR pickup options. Every single option requires government-issued ID and or authorized pickup status. NONE of those procedures were followed here. There was no urgency. No accountability. No validation. No professionalism. These were valuable packages, including company property. This was THEIR error and they treated it like an inconvenience. The bottom line: if you receive an email stating that your package has been dropped off at this location, PICK IT UP IMMEDIATELY. Do not wait. Do not trust them to hold it. They do not know how to follow company policy. This is negligent. This is careless. This is irresponsible. This is unprofessional. This is unacceptable. I have filed a UPS claim, I am filing a police report, and have escalated this to Staples corporate. Do not use this location for UPS pickup unless you are prepared for your packages to be handed to a stranger.

    Came here to grab small shipping boxes and package tape for my product sales. They offered 25%…read morediscount for Active Military and Veterans for the upcoming Veterans Day. This location never seems to be crowded so no long lines waiting to checkout. There's not a lot of staff walking around to help so don't expect that. No need to worry about the parking... there's plenty of parking at this location.

    Office Depot - Making prints for Wallyworld

    Office Depot

    (78 reviews)

    $$

    Pacoima

    Title: Consistently Disappointing Customer Service -- Today Was the Final Straw…read more Review: I've been to this location many times over the years, and unfortunately the customer service has consistently been disappointing. Most of the time, employees avoid eye contact, don't greet customers, and give off the feeling that they'd rather not interact at all. Today's experience confirmed that nothing has changed. I walked in, noticed they were helping someone, and politely said, "When you get a chance..." Instead of acknowledging me respectfully, the employee named Gus (wearing all red, possibly a supervisor) responded with a tone and expression that made me feel talked down to, as if I was an inconvenience for simply asking a question. His reaction was unnecessary, unprofessional, and honestly very discouraging. The only positive note: there was one young woman working who was genuinely kind and helpful -- a rare exception compared to the usual atmosphere here. Customer service doesn't require much: A simple "Hi, welcome in," or "I'll be right with you," goes a long way in making people feel valued. This location would benefit greatly from retraining staff on basic customer service skills, communication, and respect. I hope management takes this seriously, because the experience today was unacceptable.

    This location might as well get rid of their printing department because they DO NOT want to help…read morethey want you to use self service which would be ideal for some stuff but if someone wait in line and wait for you to come back from your break clearly self service is not an option. Then without even asking how many prints or what I needed she automatically told me next day by 5pm. Unprofessional, rude, and uninterested. Also there was only one person working printing so while she was on break there was no one there willing to help. I only needed 16 copies but needed some sizing done.

    Arc Services - officeequipment - Updated May 2026

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