I hired him to set up my above-ground pool in 2024. Before the installation, I specifically asked…read morehim to place it in the middle of the yard because that area was flatter. Instead, he insisted on putting it in a different spot, assuring me that he had leveled the ground and that it would be fine. The pool looked okay at first, but it only lasted one season. Last year, the liner ripped, and I initially thought it was my fault. This year, I had another pool professional come inspect it, and they immediately pointed out that the original installation was done very poorly. They found that there were tree roots underneath the pool that had continued to grow, causing the ground to become uneven and the pool to lose its level. I was also told that the area should never have been used in the first place because of the roots. I trusted his judgment when he assured me the spot was properly leveled, but it turns out that wasn't the case. While the pool may have looked fine initially, the poor placement and installation ended up costing me a damaged liner and additional repair expenses just a year later. I would not recommend this service based on my experience. If I could give a 0 star;I would.

Franco, You have not kept your promises of fixing my pool…read morefor several months now. Now you have been avoiding my calls. Do you do this to all your customers? More than half the amount of pool repair price was paid to you last year but you have not done anything. Do you really intend to perform the work or I should seek legal action? Naresh Sharma

This company is entirely incompetent, dishonest, and defensive…read more They totally dismantled my brand new $4000. Raypak heater leaving it in heap in my basement instead of simply sliding the heater box out for winter storage. In addition, they cut the PVC line on my filtration system without asking permission. I have had my pool serviced for 33 years and never encountered anything like this. STAY AWAY!!!

If zero was an option, I would give it. Completely wasted my time and didn't complete opening my…read morepool. Did not respond to my numerous text, email and phone calls. Now they have sent a bill to collections. I will be calling the Better Business Bureau. I reframed from giving a negative review because I thought they were just inexperienced, but I see now it's actually a scam.

I would classify this business as a scam. Used Erik a few times for one off maintenance (should…read morehave stopped there since he never showed when he said he would) and then went into an annual contract where he was supposed to come once a month. Paid upfront flor the year, he came once, never came again and stopped responding to texts and calls. That's right...took our money for the entire year and ran. I'm shocked no one has taken him to court for breech of contract. I'm clearly not the only one who has paid him and not received the product or service.

I've been working with Eric for about a year and a half now, and I even have his first review to…read moreshow how our relationship started. Eric is experienced and generally knows what he's doing. His pricing is also more competitive than most. However, actually getting consistent service from him has been a challenge. Our communication has been rocky from the start, largely because Eric is extremely unorganized. He's often messy with scheduling, and there have been multiple times when we agreed on a visit to a property, and he simply didn't show up--without any notice, and with no response to calls or texts. Another major issue is his temperament. He has a short fuse, and when he believes he's right, he resorts to aggressive language and constant cursing. Even when I prove him wrong and he briefly apologizes, the same behavior returns the next day. I've continued giving Eric business out of patience and understanding for his situation. I've kept him busy and even referred multiple clients to him, which brought him more work. But the last incident was the final straw. He failed to show up at my personal home for four consecutive weeks, despite our agreement for weekly visits every Thursday. As a result, I and my guests couldn't use the pool and hot tub multiple times. He promised to come the following day (Friday), apologized, and then still didn't show up. The final time I followed up, he replied with, "No, we are clearly not coming in the rain. Seriously?" -- without even a proper notice or attempt to reschedule. This level of unreliability and disrespect is unacceptable, especially after all the work and referrals I've given him. I've been patient long enough, but I can no longer tolerate this kind of behavior.

Island Boy Pools Company is a top notch operation. Melissa is responsive and explains everything…read moreand anything. No question is too small or big for her to get you the help that you need. Nakia and his men are experts in pool installation. I had a particularly difficult situation but Nakia gave it his all and installed our pool beyond our expectations. If you are looking for hard working, honest individuals, who work with you then this is the company to go to for all your pool needs. I have been lied to in the past by others but Island Boy Pools restored my faith in people. Melissa and Nakia are good, trustworthy people. You call them and I promise you that you will not want to call anyone else! Do yourself and your family a favor and call Island Boy Pools today.

From the owner: We here at Island Boys Pool are a family owned business priding ourselves with outstanding customer…read moreservice and satisfaction. Specializing in: *Spring opening and Winterization closing *Vinyl Liner installation inground/aboveground *Install and replace winter and safety covers *Maintenance service and contracts *Inground/aboveground pool repairs *Equipment and accessories *Cleaning *Chemicals

I reached out to Mike at 7 pm on Monday evening about a hot tub leak, and he was at my house by 10…read moream Tuesday morning. He had the leak identified and fixed within 15 minutes, and was extremely reasonable. Highly recommended!

Amazing. Not only cleaned our new in ground pool but also explained the pool and the functionality…read morethat our contractor had failed to do.

Claimed we needed a new liner, then that we needed a new pump, and the job would take 2 days…read more Overcharged us, took 8 days to complete work, and then never responded to us once things started to go wrong with the pool liner. Do not work with this company.

From the owner: Transforming pools, elevating backyards. • Expert…read morerenovations & resurfacing. Text us for a free quote!

B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!