WARNING!!! DO NOT USE THEM!! Their service is crap!!! I had to keep having them come out and retreat. The kicker after having them service my house for a year a home inspection showed that there is an infestation of rodents in the attic. They are claiming that they see no infestation and are refusing to pay for the removal, clean up and install of new insulation. I actually wanted to give them no stars, but couldn't post without putting one. read more

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The salesman ignores the no soliciting sign. Then when I point it out and continues to argue and be rude. An absolute perfect way to guarantee I will never do business with your company. Termites could chew my walls down to the foundation and I would not call you. read more

I wanted to try a more environmentally friendly approach to pest control so tried these guys but after almost a year the best I can confidently say is, "I tried". First, the treatment just wasn't that effective. We brought them on after a big roach problem in the kitchen. They treated inside and out on first treatment and saw absolutely no change. I ended up addressing myself with roach baits I ordered online. Second, AND MORE IMPORTANTLY, the so-called 'techs' they send out usually just submit a picture from my driveway 'proving' they serviced around the outside and then just drive off without actually doing anything. Gave them a chance, but I'm done with this crap. read more

Aptive Pest Control - Hello Aptive. Not paying $100+ a quarter just for you to take a picture then leave without doing squat. - Pest Control Near Me - Plano, Texas

I believe his name is Jordan Steele, very disrespectful and gets angry when I tell him no thanks and he needs to get off my property after he passed 2 no soliciting signs and a no trespassing sign. He is argumentive, calls names and doesn't represent your company very well. I would stay clear of this business if this is the type of people they employ. Police came to talk to him. read more

Aptive Pest Control - Pest Control Near Me - Plano, Texas

They came to my door today. Once I determined his business, I thanked him for coming by to dismiss him. He rudely continued talking. I then explicitly made sure he knew he was dismissed. I slammed the door in his face. He kept talking. I had to loudly order him from my property before he would leave. read more

Avoid this company at all cost. Reasons: Initial Service Fraud: The pest control technician arrived at our home, sat in his truck, and did nothing, while claiming he provided exterior treatment. He sent the invoice claiming he had completed the service. Because we didn't seen any actual activity outside our home, we checked the cameras and sure enough, he sat in his truck for three minutes and then left. Horrific Customer Service: After this fraudulent behavior, we called customer service, explained in detail what had happened. We were verbally offered a refund and cancelled the contract. Two weeks later, no refund, so I emailed customer service. Still no refund or response. We all not go quietly over fraudulent behavior on camera and $117.99 owed. read more

I wanted to like this service but after over a year of service, I recommend staying away and just support your local business. Pros -new business model aimed at convenience -initial two services are very good Cons -Service drops off around the third visit, what took 30-60minutes now takes 10minutes. And I still find webs and wasp nest. -High turnover, we had 4 or 5 different people in our home. Maybe a safety concern for females and your kids. You cannot cancel via the customer portal online -You cannot delete your payment information -Forced to call to cancel, and when you do they do not answer or return calls - One-way communication. They email you once a week to ask for referrals in exchange for a $50 dollar credit but when you email them or call them with issues you get completely ignored. See my experience below. And many others if you read reviews on google as well. - More than 1,150 complaints on Better Business Bureau Hopefully. you'll have a better experience. I was surprised at all the good reviews. Then I noticed they were all recent. We used Go Aptive for a year and a half and here is our experience. If you read the text pic, I apologize for the blurriness, but it is comical. The first visit was five star they took an hour to remove spider webs and spray the house and large lot. Things were good that initial visit. Then each visit took less and less time. And somehow they were able to spray our back yard despite a locked gate and 7ft high fence. We noticing wasp nest and spider webs they claimed to remove that were not removed at all. No problem I'll just let Go Aptive customer service know and they will make it right. Boy was I wrong. Quick tidbit- login to your account. See if you can find a way to cancel your subscription or remove payment info. Nope not with Go Aptive. That should be your first warning to stay away. The only way to cancel is to call them and guess what they won't answer or return calls. Overall the guys that come to the door average of three stars. There seems to be a lot of turnover. We had the same person once. The rest different people. Not a big deal. But maybe a safety concern for some. The back office customer service gets 1 star. Go Aptive stopped notifying us they were going to service the house. So we just got a bill and claim that they serviced our house. The ring cam and locked gate prove otherwise. The Austin office never answered any phone calls and after waiting 20 minutes you have the option to leave a voicemail. Two months, two emails, and 5+ voicemails later we received Zero response. To this day zero response. I received a random survey from Go Aptive, I explained my issues there as well. I also checked the box stating that Go Aptive can reach out to me about my survey responses. Zilch, Nada, Zero response. It's great they are trying to improve the bug business, but when they can email me 10 times a month to save $50 by referring a friend, and somehow not reply to any of my emails or phone calls that I leave them. It's obvious they won't own any issues and that they don't value customers who take the time to contact them. Don't risk your reputation over $50 bucks. The service is too inconsistent and then there is a lack of customer service issues. You get locked into 1 year service and from our experience, they say all the right things in the beginning but won't listen to feedback and ignore you when you take the time to call or email with questions or issues. I hope your experience is better than ours. I'd rather support local and encourage you too as well. Go aptive actions seem share price-oriented. Word of mouth will hopefully fix the customer service issues. At least that's why I explain how our experience with Go Aptive didn't work. read more

Aptive Pest Control - Example of how they run you through their process. Calling them is pointless. Better to go with someone local. - Pest Control Near Me - Plano, Texas

I really don't give poor reviews but I had such a stressful experience with them. Of course, I wish I had read other reviews first but there's no time when the sales person is standing at the door and pushing you to sign. My sister had mentioned signing up for a pest control service that comes quarterly (not Aptive) and that she thought the service was worth it. So when Aptive came to our door and we also had a little wasp nest near our garage door, it seemed like a good time to jump on the service. Actually the sales person wasn't particularly pushy since I was interested in the service. What I didn't like was how he didn't didn't explain the contract or number of services very well (one initial service, one follow up, and then three more services - a total of 5 for the year). He also did not let me know we had 3 days to back out of the contract without cancellation. I found this out later when technician came out to do the initial service. In the meantime, I got online to read reviews and deeply regretted the decision to sign up with them! I was on hold with customer service several times and also received no return calls to my messages. I also tried emailing and messaging them on Facebook. They did eventually return my email cancellation to confirm the account had been cancelled. Lucky for me, the wasp nest is gone. So I basically paid $49 for them to get rid of it for us. I just want to move on from this whole experience now. Hopefully they don't charge me again in the next quarter which sounds like they just might because of the sketchiness of the business. read more

Do not use. Always had to schedule to come out again because still seeing pests after spray. And not just the ones that come out and die within the couples weeks that's normal. Very difficult to schedule with. Charges $200 if you terminate early (which is if you cancel before 2 years!) paying the cancellation fee to not have to deal with them anymore. read more

The only reason they got one star is because I have to give them a star. All I wanted to do was cancel my account. That's all. After being on hold for 10 minutes, someone came on, took down my contact information and asked why I was cancelling and put me on hold again. The 2nd guy came on and was so rude. A call that started off pleasantly ended up pissing me off entirely with that 2nd condescending guy. read more

Don't get suckered in like I did. I was using a competitive service and was solicited to one otherwise quiet Saturday afternoon. Despite having no solo tick g signs on my property, two young, but pushy sales guys asked for my time. They made a good case against the pest control service I was using and we're price competitive. Initial service was good and the technician was prompt and efficient, and product seemed to work ok but it's all down hill from there. I was charged for the "complimentary" follow-up service that I did not request which goes against the payment scheduled I committed to. The technician was at my house less than 10 minutes and didn't remove the large hornets nest that was starting on my back patio. I reached out several times to my account manager who is supposed to address any questions or concerns and have yet to receive a response. Moral of the story is that like many other door-to-door schemes, you should go with your gut and find a different pest control service! read more

DO NOT UNDER ANY CIRCUMSTANCES CONTRACT FOR PEST CONTROL SERVICES WITH THIS COMPANY. Fraudulent sales and service practices. Their charge is $175 for a 10-minute walkaround of my 1+acre of property, and 90% of what was allegedly completed accoring to their post-service report was never done (I was home at the time and watch the techs "work", unbeknownst to them). BBB accreditation recently revoked. Wish I could give 0 stars. BUYER BEWARE. read more

STAY AWAY!!!!! $5 Home Depot products are better then what they use. Sales people lie about cancelation. Going to cost me $199 to cancel after already paying out $557 of worthless service. They do not schedule with you just send a text day they plan on coming out. Can not chose a day and time that works for you only them. Save your money and do not answer the door when Aptive comes knocking. read more

Had a young man try to sell us pest services even after telling him we have a company we use that we are very happy with. He kept asking how much we pay and how Aptive can provide more services. Don't care and told him I don't care I'm not leaving a pest company that I'm perfectly happy with with the services and payments I am making. I was still bombarded with his selling tactics. I finally had to close the door. LISTEN to your "customers" Who signs up with any services via door to door? There's a reason why we have Yelp and Google reviews. Hence the reviews for this company. read more

THE ABSOLUTE WORST!!! DO NOT USE. The service itself is horrible. Oft n they don't come out and say they did. Other times they make small spray that wouldn't kill a mosquito. HOWEVER, their customer service is even worse. They miss appointments. Waste your time. Ignore meeting times. Seriously, think of ways you could piss off a customer and it will be like that's in their policies and procedures. There is a reason this company has such horrible reviews. read more

The company fraudulently bills you for termination even if you completed the services per contract. you will have to run around and call and spend hours to get your refund. Keep in mind they get your account number and routing number and charge you on that. its not the credit card to file fraud read more

This thing just garbage. I have already finish my two year contract with them since May. Why they still keep scheduling me. How can I stop it ? Contact them millions time. No one even answer read more

If you are lucky and never have a problem with the service, that is great. I WAS happy with the service and the polite workers that serviced my property, but that all changed after an issue with the chemical mixture that ended up trashing the interior of my house. I am reasonable and would have worked through a solution from the company. I called the office and was told to not pay my bill while things got worked out. Beyond that, the company never once lifted a finger to do anything to make it right. Long story short, and after complaining several times to stop service and stop billing me for the service that caused damages, today I received a letter from a collection agency. Based on my experience, I would advise to not do business with this company. read more

Aptive Pest Control - Pest Control Near Me - Plano, Texas

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Can't wait for my contract to be over! Horrible service! Rescheduling constantly, can't get ahold of anyone other than a person from some unknown location read more

Terrible company! They sent out an extremely pushy sales person - going door to door - I was not informed of a 2-year contract. Because I had signed the iPad documents while standing in the summer heat being pressured by the salesman, I continued the service. We were never satisfied with any treatment results. Ants, roaches, and other insects were worse during the last two years of regular treatment by Aptive. In my tenth attempt today, I finally got my service canceled, but not before the representative tried repeatedly to change my service plan and get me to agree. Exhausting and ineffective. Way too expensive for no results. read more

Aptive Pest Control - Result of ineffective treatment in garage - Pest Control Near Me - Plano, Texas

Huge ripoff!! 100% do NOT recommend. You'd be better off buying a spray off of amazon and spraying your house yourself. Their sales rep initially said that I could try 1 service to see how it worked. Then when they showed up to do everything said I could only sign for a year contract. They have a $199 cancellation fee, so I was very hesitant about signing. But the sales person assured me that if the service wasn't working, they wouldn't charge it to me. They then did the service, removed spiderwebs, sprayed inside and outside. Gave me some cheap crappy fly catcher blue light plug in. I noticed their spray killed 1 roach, and made some outdoor spiders actually come inside the windows. The second time the came, they only sprayed outside. I tried their service for 2 months, mainly for the spiders. I still have tons of spiders and spiderwebs. I called to cancel, because $684 a year, or $57/month, is too much to spend on a service that doesn't work, especially for a single mom... and of course, I had to pay $199 to cancel because their sales rep just spouted off a bunch of lies to get me to sign. read more

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Zero stars if possible. Worthless service. They came by today. No contact with the owner, rescheduled from a previous missed visit. Minimal service. We have two rat bait boxes, both untouched. Don't waste your money and time. We will fire them tomorrow. read more

I wasn't pleased with my Aptive experience. First off, I only called hoping for service with one particular problem. Talking to the salesman I decided to have them come service everything else along with my problem. Fast forward to when the service tech shows up to spray. I was told on the phone that I could cancel services anytime, and while true, they didn't mention that there would be a $200 fee included to do that. The technician had to tell me that. Keep going, I start showing the tech around the house to make sure he knows what I'm expecting. I mentioned that the crawl space access was outside, and was immediately told that they don't go into crawl spaces. On the phone with the salesperson I specifically asked if they would spray the crawl space which is ultimately one of the reasons I went with the spray service, and they told me that they do everything from the front curb to the back fence, which includes crawl spaces. Continuing on showing them where the attic access is to fix the original problem I called for. He proceeded to tell me that they also don't go into attics for safety reasons, which makes sense except for the fact the salesperson asked me specifically if the attic was accessible when I asked about my problem. I said it was and at that point they said they could do it. With all that, the decision to decline the service was pretty obvious. Don't know if the products work since they didn't service, but the setup was terrible. Wish I could give 0 stars, but I'll say the one star is for the honest technician who said "it's my job to sell you on the products, but if you mostly called me out for this (my problem), I don't blame you for not wanting to proceed" and then proceeded to work with his team to cancel my contract/account. Long story short, don't believe anything your told on the phone and verify verify verify what you're being told every step of the way. In my experience they're just looking to make a sale. read more

I will say that these guys are persistent,hence the 2 stars. Lots of pressure, they just kept talking, wanted contracts, very expensive, and didn't really even ask what I needed, but jumped into telling me what I needed based on what my one neighbor said. We just moved in a few weeks ago and I don't even know those neighbors so... uhmmm, no thanks. Not trustworthy. read more

DON"T SAY YES TO THE SALESMAN I wish I had checked Yelp before saying yes to the door to door salesman. They give you a reduced price on your initial spray (which you are liable for if you end early, I may take the hit). They scheduled a date, sent me an email and text notification that they would be there. They also said they would call me so I could be there. No call, no show. I called the next day waited for a long time on hold. They said the service guy had called in and couldn't make it. Okay, thats understandable, though I wish they would have notified me, made a new appointment had them make sure that I would get a call. The guy called and showed up. We must be good now I thought ... Wrong, next appointment got the text "be there b/w 8-5, got the email. No call. Called the phone number that evening. Waited on hold for 25 minutes. Auto message told me they'd call me back and hung up. No call. Called the next day, waited 20 minutes finally got someone. They told me the tech arrived but everything was locked and no one was home. My backyard doesn't have a lock, my front yard is completely open to the street. I received no notification that they were on-site. I made another appointment for a week later. We will see. So far 2 out of 2 on failing to meet their promises or appointments. read more

At 7ish this salesperson showed up (again) and knocked on my door. I told him that I already had service somewhere else. He's like "what service are you using," "some families have 2 pest control companies servicing," etc. Once I almost yelled that "I already had my service a couple days ago," he just turned away all a sudden without saying anything. This is not the first time. This same impolite person showed up. He didn't even wear a badge or something so he was very suspicious to me. This is called soliciting. Unforgivable. read more

This company has already come once, with extremely poor communication and scheduling. There are supposed to come again today and I've called and called and called and all they have is their music and nobody comes to the phone. This is after at least a half an hour of trying. Further, their technician who is scheduled today between eight and 12 is supposed to contact me and let me know when they will arrive. When they have promised to do so the previous time they were supposed to come, there was no communication. I need to fulfill my contract with them although I will try very hard to figure out if I can get out of it because they are not respecting their end of the deal I will never ever ever recommend this place. read more

Don't use this service! At every you step my experience with this company was inept. - application of pesticide was done completely not in compliance with my request. -I immediately called customer service only to be treated not poorly. -I cancelled my service on the spot only to find a large bill in the mail. -called to take care of it twice only to be put on hold for a long time. -when given the option to be called back I took it only to find I was never called back. I have used this time waiting to be called back yet again to let others looking for pest control what my experience has been. read more

Physical Office Location: 2030 G Ave, Ste 1100, Plano, TX 75074 Tech's are great. Problem is the Home and Local Offices, and schedulers who can't seem to follow any type of instructions. I have asked Aptive (verbally and by email) to schedule ALL Service Appointments on Saturdays. My request have been ignored multiple times. They go ahead and do an Exterior service when it is convenience for their company, then it takes an act of congress to get them back on a SATURDAY as I have requested multiple times. When you do get someone in their office, then they try to make you feel like you are the 'bad guy' for demanding a Saturday Service. I am not sorry, I made it clear when I came aboard and they were begging me to sign an agreement that I need Services executed on Saturdays. Aptive's excuse, "That is tough, because everyone wants a Saturday Service". NOT MY PROBLEM. If Aptive could not execute as promised, then they should have been up front with me from the beginning. At this point, I don't have long to go on my agreement. Find a Pest Control Company that is willing to show up and take care of both the INTERIOR and EXTERIOR on the Day you can be available. read more

Nearly $150 for someone to be here 10 minutes and not spray inside the house as well. I acknowledged and agree to an early cancellation fee, but twice they failed to cancel another appointment and charge me for it anyway while giving another sales pitch read more

DON'T DO IT! Awful experience, terrible service and unethical company. Bought service from girl on Segway. She said first service would take one hour twenty minutes to address all areas of concern. Their service guy was out here for only 25 minutes. Then it downpours rain that evening (as forecasted all week). We contacted their office to ask they respray the lawn and areas washed out by the rain. They confirmed their dude was only out 25 minutes first time and said the respray would be done between 8-12 the next day. 12:30 and the technician hasn't shown so we call corporate and are told the tech hadn't yet even started his route for the day. At this point we cancel service and ask for a refund for the half-a$$ initial spray. APTIVE REFUSES!!! Made complaint to Better Business Bureau and what do you know - Aptive has quite the wrap sheet!! read more

I've had Aptive for over a year. My bill has stayed the same and I have a routine schedule quarterly. The good thing about Aptive is the friendliness of the staff and you can call for a respray if you need it for free. The respray is usually needed after it's rained and I start to see more spiders out on the house. The only thing I dislike is the automatic schedule sent. Almost every time I need to call and reschedule because it's so abrupt and not enough notice to be home from work to spray inside. They are very flexible in their schedule, but it's just a nuisance to call and change every time. A suggestion should be a reminder to schedule and not just schedule. The time frame the technician comes isn't a direct time and I have found myself waiting all day, but you do get a courtesy call to let them know they will be on their way. read more

My fault. A person came to my door and sold a great treatment plan. However a few minutes later he was gone and the technician went to work. Applied 2% of the diluted spray recommended by the manufacturer to the lawn and residence. Did not have any of the other items to be delivered. Said the vole bait has't been in stock and they might have some next month. That was my selling point plus the tick treatment for the lawn. Two gallons for 20,000ft2 plus the outside of part of the residence. That was it. No point in even trying when the manufacturer says 5 gallons of diluted solution for 1,000 ft2 of coverage. The list of undelivered items is long. They are not responding to email. The contract should be cancelled due to non-performance. I sure wish I had looked at the reviews first. What a fraudulent company! read more

I was very pleased with our technician, Miguel's professionalism. He took the time to explain what he was going to do. He listened to our concerns with the poisons affecting the local animals. He listened and acted accordingly. After he was done, he told us what he did and asked if we had any more questions. Nicely done! Review read more

I just finished a two year contract with Aptive. The sugar ant issue is worse than before. That is, every time Aptive sprays, the ants swarm into the house. At best, the sugar ants swarm at these little feeding station for weeks at a time. Once Active left the gate open, fortunately I noticed it before my dog did. If they did rat service only, I'd consider that. The people are super friendly and responsive. However, if you send a message for the technician, you're talking to the wind. Communications don't go directly to the technicians, so if you've asked them to do something or not do something else. they don't get that message and just do whatever they were going to do. read more

Service on my yard that I'm supposed to let "dry" was done in pouring rain. No response after 2 emails to my rep, who I am pretty sure doesn't exist. We've been with Aptive a long time. You'd think that would mean something. I also really hated that the techs would tell me every single time (over the last 6 years we've been a customer) that if they didn't get a 5 star rating, it would count against them. So I never felt comfortable giving an honest review. The techs themselves would definitely be hit or miss. I had a few that were absolutely 5 stars but how would you ever tell, if they guilt you into giving 5 stars every time? So done with Aptive. read more

Aptive pest control IS a pest. I've told them not interested on 4 previous occasions. But once again their door to door guy is banging on my door. I ask "what do you need". He starts some BS. "Food, shelter, clothing... " LEAVE ME ALONE APTIVE read more

A rep came to my door to sell their product or service. They talked such a good game that they were going to sweep things off the side of my house that they were going to take down the dirt dauber and wasp nest, etc. The first time they came, I pointed out that they didn't take down the wasp nests nests and they told me they didn't do that. I now am trying to contact customer service about spiders and cockroaches in my house and I cannot get in contact with them by phone or email. Do not be fooled, they talk big game but they do not do anything to take care of pests in your home. The salesman was pretty aggressive read more

Jeremy Alvarado performed his service with courtesy, aplomb, and alacrity. He also took the step of removing wasp nests and treating for wasps. read more

Very disappointed. After the first couple of treatments, there was no resolve. Come to find out, they were treating for the wrong type of roach the entire time. I filed a complaint and was then told I would have to pay more money to get treated for the right type of roach since it was a premium service, which I also fought with them about as well because it wasn't fair I would have to pay more money for their error. I've been getting re-services almost every 2-3 weeks and things have only been getting worse to the point where the roaches are crawling up walls and in drawers. Its a nightmare. No matter how many times I express my concerns, the tech will come in, spray for two minutes and say "you've got to give it more time" then leave. I've given up dealing with them and will be cancelling services altogether. read more