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    Apple - Washington Square

    2.8 (259 reviews)
    Closed 11:00 am - 7:00 pm

    Apple - Washington Square Photos

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    Reviews With Photos

    Jason T.

    I've always had the best service at this store, pro tip is to be kind because they'll be kind back. Came in this week to check out the new Vision Pro and was presented with a fun experience with the staff member. I forgot his name but super nice and really enjoyed the conversation of what the future potential of this device has.

    Burn mark from iPhone

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    Photo of W. G.
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    7 years ago

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    8 years ago

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    5 years ago

    I didn't receive the help I was looking for and the technician wasn't good at explaining

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    6 years ago

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    Photo of Barry S.
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    8 years ago

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    7 years ago

    The customer support here is not very good. There's another store in downtown Portland that I prefer.

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    7 years ago

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    6 years ago

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    9 years ago

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    5 years ago

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    10 years ago

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    12 years ago

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    17 years ago

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    6 years ago

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    16 years ago

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    4 years ago

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    10 years ago

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    Photo of Ele P.
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    8 years ago

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    16 years ago

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    18 years ago

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    14 years ago

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    13 years ago

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    5 years ago

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    Photo of R T.
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    16 years ago

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    18 years ago

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    15 years ago

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    11 years ago

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    7 years ago

    Very bad customer service. Just want to pick up my iPhone and waited 2 hours.

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    7 years ago

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    11 years ago

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    8 years ago

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    7 years ago

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    12 years ago

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    5 years ago

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    7 years ago

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    18 years ago

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    7 years ago

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    14 years ago

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    7 years ago

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    Page 3 of 7

    Apple - Washington Square Reviews in Other Languages

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    Review Highlights - Apple - Washington Square

    Hannah helped her reconnect everything and she was super helpful when some apps weren't loading properly.

    Mentioned in 5 reviews

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    T-Mobile

    T-Mobile

    3.0(34 reviews)
    0.1 miSouthwest Portland
    $$
    Virtual estimates
    Shipping

    Honestly, T-Mobile has always had FAR better customer service than the three letter Carrier I came…read morefrom. I'd spent years stuck with that crap carrier due to my ex being a first responder, so he had to be on THAT network. But my GOD I had so many BAD experiences there. I stopped in because my previous carrier experience was so bad that I do NOT trust that anything is done right or the first time. I had been in about a week prior because I bought a new iphone at Apple and needed it activated. And my # had been suspended because I'm a FUN person and drank too much Tequila, flipped our kayak at Lost Lake and lost two iphones. Yes ma'am two. Not just one. HA!! Well not only was what I asked done the first time but it's SO easy to get help there it's weird to me. I got so used to the awful service and experience I had that it's hard to believe you CAN in fact get good service. Just follow the magenta. It's my favorite color anyway. Maybe that says something. I do LOVE T-Mobile!

    If you get Jon expect little to no help what so ever. Honestly the worst experience I've ever had…read moreat a phone store and that says a lot. I went in to get a new phone cause mine hardly works. This person didn't even get my number nor look at my account for an upgrade or anything. The only thing he said was whatever phone you want decide that by 12 and that's the monthly plan. Okay? Great. Then said absolutely nothing else. Offered no help. Come on T-Mobile hire people that give a damn. What a weird interaction Mr. Jon does not want to work. I get it it's Sunday I wouldn't want to work either but at least help paying customers.

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    T-Mobile
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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.1(61 reviews)
    0.4 miSouthwest Portland

    If all I was reviewing was their ability to replace my Pixel 9's screen competently with quick…read moreturnaround, 5 stars. But there are dozens of stores in town that can do that. What left me completely frustrated was their inability to communicate in what seems like the minimum for retail phone repair. I took my Pixel 9 to UBreakIfix as it's Google's repair partner. The tech who worked the desk checked TWICE with someone in the back to verify the warranty coverage on my phone's screen, assured me it was covered, produced an estimate receipt with the number $0 as my price and sent me away. Two hours later I get a voicemail with a mumbly messsage about how it wasn't covered by warranty and something.. something on Google's end, and the call ended abruptly. When I called back and I asked if there was anything due, they told me I was on the hook for the $240 replacement cost. I was told they checked with Google AFTER they had completed the repair and was denied warranty coverage. The option offered to me was that they could undo the repair and "I could try my luck with Google's mail-in repair warranty service..." Seems like someone monkeying inside my phone multiple times would definitely affect my chances of getting it covered, so no. Plus the loss of my phone for however long it took Google to mail it back. So I paid my bill and left. I don't know why they denied coverage and UBreakIFix wouldn't tell me, so I guess it doesn't matter. But when your auto mechanic is knee-deep in a transmission replacement and he finds out it's going to be $2000 more dollars to put it all back together. HE GETS ON THE PHONE TO THE CUSTOMER before reassembling the transmission. This is a minimum level of retail communication, not "We can take your transmission back out if that would work better for you."

    I wish it were possible to give a company less than one star. For the past month and a half, I've…read morebeen trying to use this company because Google has an issue with their Pixel phone, and the recall fix--replacing a battery--is assigned to this company. I've made appointments and shown up on time three different times over this period, yet my phone still isn't fixed. Each time, they were missing one or both of the required parts for the recall. They had my phone number and appointment on file, but they never called me in advance to let me know they didn't have the parts. Not only was I disappointed, but it seemed everyone in line had a similar problem. During my three visits to their Washington Square location, I never once saw a single person get helped with any issue. I have never encountered such an inept group of people running a store. They were full of excuses for every situation. I watched nothing but people walk in, only to be told they couldn't be helped and leave frustrated. I wish I could say my story was the worst. The man next to me yesterday said he'd been trying to get help there for over six weeks--I'm only three weeks into this ordeal.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Apple - Washington Square - computers - Updated May 2026

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