By leaving a five star review, I clearly have a bias experience because the outcome of my visit left me with a new $1200 phone. However, I would be remiss by not giving credit where credit is due. During my visit, I worked with a genius by the name of Cody, and after some introduction, we talked about my issue. I went in because I had condensation in the front and rear camera, the face recognition stopped working and there was rattling from within the phone, as if something came loose. In April, I had a screen replaced by the store because the front speaker wasn't working, and I thought the issues were related to the work apple had done. Cody started with,"I don't know if you had work done by a third party or everything that has happened between now and the time you had the screen replaced. Apple does not cover water damage, so you might have a service fee of 599.99 today. Having said that, I think we messed up, and we here at Apple will make it right if we did mess up." He continued after a brief pause,"I am busy right now, but I am going to send the phone back to get checked out to see if we made a mistake. It should only take about 10-15 minutes. We are very meticulous and critical of our work, so I assure you if there was a mistake on our end, which it sounds like there was, we will find it." Now, something to note is that all this dialog is based off my memory, so I could be misquoting. Nonetheless, he told me to stick around till 5:30pm which was odd to me because he said 15 minutes and it was only 5:03pm when he quoted the time. Anyways, 5:23pm rolls around and Cody comes out of the back holding my phone and a new phone. It seemed to me that he gave me a longer quote time because he wanted to inspect the phone himself. He took it apart and with clear, concise articulation told me the issue and how Apple was at fault for the damage. For any of the management team reading this message, I want to highlight why even if I didn't get a $1200 phone I would've left a review. Cody did not give me unreal expectations, he took responsibility for the companies actions and acted on it with his own time and integrity, he used clear communication when speaking with me, and he made me feel that Apple was on my side, even before a conclusion was made. I am proud to boast about my experiences at Apple because of genuine employees such as Cody, and I always leave with a feeling of security and fairness with the brand. I forgot to mention. Lastly, I want to emphasis how clear he was with his communication. I can, if asked, explain exactly what went wrong in my device, how his team was at fault and why they made the mistake. Remarkably, I obtained that level of understanding in under 5 minutes of explanation after receiving my new phone. Bravo read more

I came to the Apple Store today with my wife to upgrade her phone. We have received fantastic service very quick very knowledgeable make what could be a very complicated process very simple. We took advantage of the $250 trade-in. It's a very good deal and she is very happy with her new Xr. the person who helped us today I can't say enough about his outstanding service. If you need a new phone computer or iPad whatever come to the Apple store in Washington Square . read more

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0 stars if possible. Very poor customer service every time I come here; rude employees, long waits, and items not ready for pickup at their designated times. Go somewhere else for a better experience. read more

Terrible experience I went in to get my cousin's phone fixed for her birthday, I was running late to my appointment, I was like 10 minutes late. So I got to the Apple Store and was standing waiting for someone to help me but they were helping someone else, the employees are scattered all over so you have to walk up to them in order to get help usually they walk up to you to greet you and ask what your here for. So I walked up to this female employee told her why I was here she got me in and sat me down. I was waiting. I figured I was running late so I had to wait a little longer. But then 30 minutes pass by and I finally ask another employee hey I've been waiting for 30 minutes when will someone be with me?! They looked me up by my name and tell me the employee who "checked" me in never did so they didn't even know I was here waiting. I used Apple before the most I've waited in like 10-15 minutes max. So they apologized and finally start helping me with the repair it was like 1:30pm by the time I got helped I arrived at 12:55pm. They take the phone try to give me a discount on my service great I'm happy. Fast forward it 6pm now and I come back to get the phone and they tell me they weren't able to fix it due to the front glass it would be a whole unit repair. But they didn't bother to text, call, or email saying they were unable to fix it. So pretty much I just wasted my time today waiting for a phone to get fixed they couldn't fix and of course they don't have in stock because once the new iPhone comes out they kick the old one to the curb. They tired helping me to call another place to get a new one that was close by but the guy took another 20 minutes of waiting and of course he took the phone with him so I couldn't leave until he was done. Unless you have time to waste don't bother with the Apple Store. read more

The following happened before a nice person took pity on me and got me started. So, maybe I spoke to the wrong people. But still some pretty valid criticism. My review goes up to 3 stars pending further edits! This store is the worst for service. They are more than happy to take your money, but try and drop in at this store for service, be prepared to wait and get very vague and borderline dismissive help from the "concierge". I was told my walk in appointment would be in "about" three hours and when I arrived back, I still had an hour wait. I dragged a big, heavy 27 " iMac into the store twice. No ability to check or store it, they didn't even bother to check. If I didn't hate windows so much this would be enough to turn me away from Apple forever. read more

I can't recommend. I walked in ready to buy a new laptop and walked out of the shop researching MacBook alternatives. The staff is unfriendly and spends most of their time wandering around, looking at the phone in their hands, with confused looks on their faces. Evidentially there's a queue to join, but good luck finding out how to get on it. If the store can't handle a moderately busy weekday, I can't imagine walking in during the holiday season and expecting help. read more

Super disappointed with the service I received from the Washington Square Apple Store on 7-20-2019. While I anticipated a wait, I didn't expect to have to wait over an hour to get help for a 10 minute new Iphone purchase. I checked in twice with the greeter and he said "someone should be with me shorty" I never complain but come on Apple if a customer is ready to buy don't make them wait over an hour. I expect more from you Apple, you're better than this. read more

I didn't receive the help I was looking for and the technician wasn't good at explaining

We went the day after Christmas. It was jam-packed. But we were spotted, escorted to help and taken care of with patience and care amidst the post-holiday hustle. Customers could have been dismissed or treated with less service but this crew was fantastic!! read more

I have been using Apple products for ever. I phones watch and IPad. Apple is very service oriented. When you purchase a product they have a free education on your product isn't that great . You never see that anywhere. I will always be loyal to Apple RIP STEVE read more

Apple - Washington Square - Computers Near Me - Tigard, Oregon

I really could not say this is my favorite of all the Apple Stores in the metro area but they are the closest one. I don't see the store anything being different than the others as they offer the same merchandise. It's almost like a McMenamin's establishment. The outside is just the shell, the merchandise is the same. But what matters or gets highlighted is the service they provide. It is the quality of people that works inside this shell makes them stand out. I've had to have my phone checked before and they are pretty quick and pleasant to deal with. As others have mentioned, if you have things going right and well, there is barely any wait. read more

I'm a huge fan of Apple products, would never go back, but really, the store is lame. This one unusually so. It looks great of course, and it's really the 'Genius' Bar that I have a complaint with. Once again, when a product needed a minor repair, getting an appointment is like something out of Kafka, you then have to sit there and wait 20 minutes past the appointment time while the overweight 'genius' chats amiably with his friend. When they finally get around to 'helping' you, the first thing they do is suggest that you might have caused the problem by spilling something on the product. This happens a few more times till they take it out back, come back five minutes later, and agree that it is broken, and that you didn't cause the problem, and tell you the repair will take a week. Lame lame lame. read more

The customer support here is not very good. There's another store in downtown Portland that I prefer.

Kinda like everyone else says: the products are great, the staff... not so much. I came in for a bluetooth keyboard to use with my iPhone. I'd done all the research, had an iOS that would support it, etc etc. A nice employee showed me both where there was one connected to a computer so i could test it out and pointed to where i could pick one up if i chose to buy it. When i grabbed one and found another employee to do the transaction (i think it's conceptually awesome that there's no register counter anymore, but i find it awkward to complete my transaction standing in the middle of the store), he asked what i was planning to use the keyboard with. I told him. He said, 'Uh... let me ask one of the techs if that will work,' grabbed the box, and disappeared into the back room. Seriously? I do understand not wanting a customer to buy a product, get home, and find out that it doesn't work, but... seriously? He didn't even wait long enough for me to tell him that i was sure it would work, that i'd seen other people do it, etc. He was gone for so long i almost grabbed another one from the shelf and found someone else to do the transaction. When he finally came back, he said something about thinking that the iOS build that supported bluetooth keyboards wasn't coming out until November (i was there in early October, and the iOS that supports bluetooth keyboards came out in August or September). Way to know your product, sales guy. I miss the employees at every other apple store i've ever been to who actually know what they're talking about and don't waste my time. read more

Called in to ask a few simple questions and the lady on the phone was SO unhelpful. Wouldn't even listen all the way to what I was asking. Then she kept asking for my phone number. Why do you need my number?? Was NOT pleased with the service. read more

(I have been here 12-15 times?) Wish I could give it zero stars. We refuse to go to this Apple store anymore. Attitude from those on the floor abides. They pretend they know what they are talking about.....but, often times turns out they do not. Honestly? I do not care if you do not know everything, no one can. Just don't BS me. It wastes my time......and patience. I have had times when they go to find someone who DOES know the product......and come back with someone who does not. So now I have to explain it all over again?? to this new person because the first person could not bother to explain it to the other staff member? I do not mind the work....I just thought....they were going to bring me someone who did know. So what does the new person do? Read a website to us. We can do that ourselves. We do all the timel. We know our shit before we go in but occasionally we have a question. The last fall out resulted in a letter to the manager, and to Steve Jobs. I have no idea if the manager of this store worked on this very widespread problem. I am talking *countless* times this kind of thing has happened. I am only reviewing this now after multiple times into this store. NOTE: the Geniuses in this Apple store are *awesome*. It is JUST those on the floor that suck. The products are still excellent. Save your time and go to Bridgeport, or downtown Portland. read more

(This review is about the store and not Apple products) The store is very typically Apple - and most of it is good except the attitude, which unfortunately is also very typically Apple. The 'Geniuses' at the genius bar are pompous, unfriendly, and seem to exude I-am-a-genius-and-am-better-than-you attitude. My first really bad experience at the store was when I wanted to buy a Macbook Pro. If I hadn't already made up my mind to buy the thing (based on my research) I would have walked out of the store and probably made the purchase online. I had a few questions that the individual who I spoke to neither had the patience or technical knowledge to answer. He was distracted, short, and extremely ill-quipped to answer my questions. On another occasion, I took my 1st gen iPhone in because it had problems and it took me 30 minutes to convince the genius at the counter that I wasn't there looking for a free exchange. It seemed to bother him that I had an accurate description of the problem, and that I just might know a little more about the iPhone than he did. He refused to spend time on trying to replicate the problem on my phone and believed that a reboot would fix everything (something I had done several times before visiting the store). I had to leave the store, replicate the problem, and then return and show it to him before he was convinced. What is sad, ironic, and disappointing is that I own more Apple products than most geeks -2 iPhones, 3 iPods, 1 Macbook Pro, wireless network equipment, a MobileMe account, and several accessories. read more

Top notch customer service for how overwhelmingly crowded it was on a Saturday afternoon. The sleep / wake button on my iPhone had been malfunctioning for a month. Since I was in the area I decided to stop by. What I noticed, upon entering the store, was a sea of blue shirts, iPads resting on the forearm of almost every Apple customer service rep & a shit ton of customers. I was immediately greeted by service rep (SR), whom I'll name #1, & after answering a couple routine questions from SR #2 I was given an appointment to return in 20 minutes. A reminder of that appointment was emailed to my phone. Unneccessary since my short-term memory is still intact but it's still a nice gesture. I returned to the store, checked-in with SR #3 & minutes later I was explaining the problem to SR #4. The phone was examined for damage (nothing more than the watermark indicator being red) & because it was under the one year warranty, Apple decided to replace it with a brand spankin new iPhone. Hells yeah! Even if my iPhone wasn't replaced for free I would've still given the Apple Store a four star rating. Their customer service was really great. It may be too much dealing with more than one service rep for some but I'd rather have too much than none at all. read more

I've been meaning to do this for a while and, while I know my circumstances are not typical, perhaps this might help those few that deal with something similar. I had massive problems activating an iPhone 5 on Virgin Mobile a few months back. So much so that I took the issue to Apple for help. Long story short, after many AppleCare rounds and long conversations with Virgin "tech support," I ended up at this Apple Store. My first experience was terrible! Over four hours waiting for someone to activate my phone for me. I should say I was only having issues with 3G and 4G bands not working. I ended up leaving the store after closing with a new, inactivated, completely wiped phone and shoulder shrug with a begrudging "sorry" from the manager, who defended his employee, telling us how he stayed past his hours, etc. Well, your employee was getting paid while we weren't "allowed" to leave the store. Terrible customer service all around. Anyway, I deal with more activation issues with that phone, eventually loop the store manager in who promises me an unlocked phone if Virgin can't get their act together (turns out there were several Virgin problems that week alone), and wait. Virgin does indeed fail to activate again and I was without a phone for over a week. Jen, the manager, stays true to her word and has the other manager on duty take care of us, hooking us up with a fully unlocked GSM phone with 2 years AppleCare! Everyone was super nice and it was a great experience. I even wrote a glowing review on Google afterwards. Since I now had two phones, I no longer needed the Virgin one. So I decided to sell it on Craigslist on the suggestion of the Apple employee who was helping me set up my new phone. I listed it way under retail, got a bite pretty quick, was completely honest and up front and completed the transaction. Felt pretty good to be done with it all. Well, it turns out I wasn't. The buyer had problems activating and, a month later, ended up suing me! I thought, there's no way this will hold up in court but, while researching the IMEI number more thoroughly, I come to find out it's not, in fact a Virgin phone, but a Verizon one instead!! So that's why it never worked! This brings up all kinds of questions, like: did they know this at the Apple Store and just tried to cover themselves, or were they truly unaware? Were they pulling Verizon phones all along (this was the third phone replacement)? Are they incompetent? Why should I have to verify the IMEI number on a brand new phone? I ended up buying the phone back and covering the buyer's court filing fees (she was so pissed that I didn't even get communication from her again, just the phone in the mail with COD for shipping cost). So, anyway, apologies for the long rant but things are not so rosy anymore with this store and Apple in general. It still seems like protecting their imaging and padding the bottom line are most important thing and that really bothers me, much less whenever I overhear blatant misinformation being given to a customer while I'm waiting in line there. Just be honest! read more

This place is like a magnet for high-schoolers looking for a free easy way to access facebook etc. Could have been spring break but if you are seriously looking for a computer this place is not a good bet. Loud rock music combined with crowds of teenagers dominating most the products. next time I need an apple product I'd head to an online store or perhaps one of the MAC Shop locations. read more

I'm a bit of a type 'A' and panic when I spend $100+ on a gadget that breaks within 3 weeks. So when my brand spankin' new purple Nano decided to hold a charge for only 7 hours I rushed to the nearest Apple store armed with an argument meticulously prepared in my head. I explained to the rep what was going on and he told me he'd be right back as he rushed away. When he returned 2 minutes later he was unpackaging a brand new one and handing it over....no questions asked! I walked out bewildered...and smiling. I love Apple. read more

Came in the day after Christmas to exchange an iPad case. The store was crazy busy and I didn't expect to get helped quickly, but much to my surprise I was! Wanted to give a special shoutout to Mike Bishop being a kind and helpful associate on this crazy day at the mall. read more

I went to the Apple store to make my switch to the dark side... I'm not going into the specifics, but after 15 years of being a solid PC user, I decided I could not pass up a Mac Book Air. Based on Yelp reviews, we went to the Mac Store first, but they didn't carry the 13" MBA in stock - he also told me I was probably "out of luck": finding it in stock anywhere. But I called over to the Apple store, and sure enough, it was there! Even at noon on Saturday, though the store was busy, I was helped right away. The Genius that helped me (okay its a little silly to call them that, but damn, Apple is good at marketing), was so friendly. I mean, I am not a sucker for good marketing (yes I am) but he was really a nice guy. He walked me through how Parallels works (so I can use windows on my mac - because I need to for work), and answered all of my questions. He did not try to upsell or pressure me into anything. After I made my purchase, we did the little "get started session" and he handed me the box and said "I'll let you do the honors"... it was like the heavens parted and ave maria was playing the background when I pulled the little mac book air out of its container. Yes, Apple, you are a master at marketing, packaging, and product design. He spent 15 minutes showing me the main differences between using the mac and PC and then showed me some neat tricks on the built in video software that I am dying to try out. Anyway, everything went smoothly, I have nothing to complain about or criticize. I hope I love my new computer as much as I loved the experience of buying it! read more

What a disappointment. SERVICE DECLINE! iPhones start poor quality for a while. I have iPhone 6 and 6S try to record Video and capture a picture for my Son activities. Only 2-3 mins. It shut off and the batteries was gone. I have to go to a Vacation with my family in the weekend and both phone can not use to take a picture or video. Try to fix the problem by driving there a couple times but still have no idea when the new battery be ready. They said Dec 5 will arrived and have me waiting for the email. Till now still no signal for the date. The front man just no professional on the service, he just said "No idea" No apology. No Sorry, my time, and leave me no point. So both of my iPhones mean not thing for me at all now. End of Era of APPLE. Bye Bye. read more

I've never been huge on Apple products but I am a fan of the attentive staff at this Apple store. I ordered a product online and realized shortly after that I had needed to exchange it. The employee that helped me (I think his name was Mike) showed me a few of the options so and I was in and out of there within about twenty minutes. It was only his second day on the floor and based on how attentive he is, that guy is going to be a great asset for your store. Thank you for all of your help read more

You know, Apples Customer Service has definitely taken a dive as the company has gotten a little too big for its britches. And, I'm talking Macro-Apple here. Not the individual stores. I have been REALLY needing to get into my home Apple store in downtown Portland. But, to be honest with you, I don't even know if they have reopened or not. I need to check that. But, the reason I'm writing this review is because I have had to head out to the next closest Apple retailer. For me, that's in Washington Square Mall. While I still get white knuckle flashbacks to the 1980's when I drive into this parking lot, I always enter through Nordstrom - just to reduce the flashbacks to what once was not just a staple in your life, it was the reason for existing. Going to the mall. Who even says that anymore? No one I know. Just like me, plenty have an exact execution plan for the reason why they are there in the first place. And that is exactly and only what they do. So, with all the psychological waste that washes over me as I find a spot to park in, I quickly find my ZEN, pray a Hail Mary, and ask Buddha to watch my car. Going in through Nordstrom is mandatory. I immediately see two guys crashed out in the 'leave your man here' area where they are totally absorbed into whatever Apple gadget they have in front of them and the white, wireless ear buds are the second sure sign to me that I still am in the 21st Century. Thank God. I am here for an Apple product purchase pick up. This is the only mission I have. As I start to enter the actual place where you have to walk to get to stuff... a rush of heat washes over me and I have flashbacks of going to the mall to see Weird Science when it first came out. Ugh! I try not to remember that time - teenage angst knows the devil well. I try not to, but I am suddenly overcome by the smell of 'extra butter product' on popcorn, Drakkar Noir, and clove cigarettes... it flows over me like a New Wave hairdo- sticky, hard and stuck up. My vision narrows and just before something really bad happens, I see the Apple. The closer I get to the Apple the faster my indiscretions of an entire decade fade away. If you can make it this far, and get to the Apple, it will take care of you. In an organized fashion you will be cleared by security and placed in the appropriate line of people. All clean, freshly tattooed and mostly bald people with a stylish array of N95's present and with their 'perma-screens' in front of them. Everyone is completely immersed into their own virtual world while they wait. Orderly, clean and offensive scent free! I love it! I'm waiting here in the line of the future, that's really the present now! I am helped expeditiously by a young woman in expensive, professionally worn out jeans and an Apple tee shirt. I can tell she is smiling behind her mask. I show her the one item we all need, almost constantly. That little charging cord that always splits open at one end. Mine is curled up in a baggie. I don't speak, I just hold it out to show her. She lights up... and walks over to the wall where they house the new, non-split cords. "Do you want the one meter, or two?" She asks. I just point to the baggie. For some reason, I can't speak. "Great, we'll stick to the one meter." I don't know how it all works, but you just have to make it to the Apple. The Apple will take care of all your needs. I was in, out and on my way within a few minutes. On both visits. It is terrifying to actually know that malls still exist. But thank God the only reason you really need the mall is for the Apple. Just enter through Nordstrom so you can acclimate your sense of time first. I will always come to shop at a Nordstrom.- but Nordstrom has its own entrance. If you use the Nordstrom to get to the Apple, your journey will be without incident. Thank you WS Apple, for absorbing all the downtown business with cleanliness, efficiency and making sure that no one has to fear the the total indiscretion of the decade known as the 1980's. read more

I had an unfortunate accident with my iPhone, so I made a last minute Genius Bar appointment to get it replaced through AppleCare. I'm still new to the area so I underestimated traffic and was 20 minutes late, but the employees were nice about it and rescheduled me for the next open slot. Within 5 minutes, a super friendly employee named Ryan came over to help me, so even though it was my fault for being late, I didn't even have to wait long. I explained what happened and was worried that they'd try to do the bare minimum and just replace the screen, but Ryan was fantastic. He didn't hassle me and traded mine out for a brand new one and started the iCloud restore for me. The whole thing only took about 15 minutes and everything went great. I had a much less pleasant experience with the Apple Store in downtown Portland, so coming to the Washington Square store was definitely worth the drive. read more

I want to thank Mr. JAMAL LEWIS for spending TWO hours to help my mum (Mahin Bahrani) fix her phone! Yes you heard me correctly! TWO HOURS ! Although the issue was not related to the iphone, Mr. Lewis contacted the carrier company (Ultramobile) and it took almost two hours for him to fix the issue with them over the phone with an unbelievable patience.. Mr. Lewis has been so awesome to my mum that she made me write this review for Mr. Lewis to thank him and let him know how appreciated she is. Thanks a lot Mr. Lewis and thanks apple on Washington Sq for having such wonderful people on their team. read more

Holy cow waited like 20 mins for someone to acknowledge me, then I see a guy standing around and tells me he doesn't do sales and directs me to someone else. That gentleman tells me I need to wait 15 min to even buy what I know I already want. Damn just trying to buy my mom a tablet for her birthday and everyone is just chatting here. I would have ordered It online except I wanted to put family pics and videos on it before I send it to her. Do they actually sell anything here? God their stores suck. Edit: Went to Best Buy across the street and got exactly what I already knew I wanted and saved 50 bucks!!! Why would you wait an hour when you can go elsewhere and get it now? God the Apple store sucks. read more

As a family who has all Apple products, I am very disappointed with my experience today. Had issues with two different watches and my phone today and even after going in earlier this week and having a great experience, the lady working at the door was passive aggressive and told me to call a number or read 3 articles on the issues (which never came from her). I am older and not tech oriented and was so surprised. I recently dealt with Infinity/Comcast on an issue and they were not great, but blew The Apple store customer service out of the water. So sad Apple is heading in the wrong directions while having the highest valuation out of any company. Hope they change there ways and teach there employees to care without being smarty to me and other customers. Fyi... still cant get my apple products working. read more

Located inside a big mall, past the food court. Busier than normal Apple store I've been too. Got quite stuffy in there. Had a hard time getting someone to help. So apparently there's a line in the center where everyone lines up and sign up for a genius to help. Once I got ahold of an employee to help (the line wasn't so bad), my purchase was smooth sailing since I knew what I wanted. Tax-free MacBook Pro :D read more

I had a bad online ordering experience. My next day delivery never came with no explanation. The helpline pondered the problem for a couple hours but couldn't help me. They ended up canceling my order. I went to this store without a reservation. They were super busy. I explained the situation and new exactly what I wanted and that it was in stock. I waited in the express line for less than 5 minutes and was helped with my purchase. Super nice and efficient staff. read more

I stopped in yesterday and was helped by Colin who offered me several solutions for my new MacBook. (Gawd I LOVE this computer!!!) In addition to being adorable, he was super patient with my total lack of technical knowledge and managed to steer me in the right direction. I agree with the earlier review that mentioned the differences between Portland stores and those in LA. You pretty much have to tackle some random employee and hold them at knife point to get help in SoCal but a trip to the Apple Store in Portland has always been a pleasure and convenient. read more

Excellent service from everyone. We were greeted today and served quickly by Tri who was knowledgeable and friendly. He answered our questions and if he didn't know, he asked someone who did. We saw others who were also treated kindly. This was my first time at this particular store and would definitely come back! Store was clean, a lot of staff to help and they had people who were running from the back to bring items up front. read more

Located in the Washington Square Mall, this Apple store location was very crowded! It is likely related to the time of year with kids going back to school and the release of the new iPad 3 and mac pro with retina display. I stopped by to pick up a new MacBook Pro. As always, there were multiple computers available to try out before my purchase. I had the pleasure of meeting with a great Apple employee, Ally, to help answer all of my questions. Prices are similar nationwide; however, if you are a college student, you can get a $100 discount on most computers. I think this is only between June and September so look into the details. In addition to the discount, they will also give you an Apple gift card for up to $100 which can be used in the iTunes store for music, applications or games. Sure, nothing is cheap here, but you can expect a good experience in the store and hopefully will be happy with your purchase. read more

This store is crazy busy all the time, nearly only enough room to walk through. Most people are drooling over the new apple products and it's the only official Apple store on the west side. Being an apple person for sometime, I know what I want and usually just need a few mins to see what is the big deal with newest products. Recently I picked up a "new" Ipad and got to see how the in-store purchases are dealt with. It was semi confusing but worked. I was put into some type of queue and was told that I have a 20min wait but it was actually closer to 5mins. The employee that I dealt with wasn't too pushy and the transaction was very quick. I thought for sure I would of got a bunch of cases/chargers etc pushed on me as if I was at Best Buy but no, it was short, sweet and efficient. I will be back for sure (as if I have a choice). read more

Apple at Washington Sq. is my go-to Apple store with Pioneer being closed and Bridgeport being as awful as it is. I have had many online orders to pick up here, even during COVID. With COVID restrictions, there is a no-touch temperature check, a minor questionnaire to verify you haven't had ant COVID symptoms recently, social distancing guidelines, hand sanitizer stations throughout the store and the lines, show room capacity, etc. Basically, Apple has got the COVID precautions to a point at Washington Sq. After going to Bridgeport and being berated and talked down by the associate AND manager at the time while trying to make a return, I decided to return a different item to the Apple at WS which was literally and in and out process. No time slot reservation was necessary. I was able to process my return, get the money credited back to me, and be done within 10 minutes. My last experience was pretty awful, which is disappointing to say, but enough to significantly damage my opinion of them. With holiday season arriving at full speed, most of the Apple products online won't be able to arrive to me before January, otherwise I would have opted for shipping. On Friday afternoon (11/27) I placed an order to pick up a HomePod on Monday evening. Shortly after, I placed an order to pick up an iPhone 11 on Tuesday evening. The differences in days was to allow for the variability in mine and my family's schedule, so we decided to both just go on Tuesday and pick them up. By 9pm I had received both confirmation emails and QR codes verifying I could pick up the orders. Because of how early my email was sent, I decided to go in on Saturday evening to pick up the items. I have previously been able to pick up the items early and had spoken online with an Apple representative, who also verified that I was allowed to pick up the items early as long as I had the confirmation emails stating they were ready. Additionally, the website and email stated I was allowed to come outside of my scheduled window, as long as I was willing to wait longer than expected times to accommodate for social distancing guidelines as necessary. I drove up there and arrived around 8pm. The Apple store didn't close til 9pm, and the mall itself was open until 10pm with many stores inside staying open to accommodate extended Black Friday shopping. There was less than a handful of people in the store, no lines out of the store, and a handful of associates waiting around for a guest to help. I pulled up my QR codes and explained to the guy that I had previously been able to, and was told that I could pick up both my items early since they were ready. He had to have been new because he looked like a deer in headlights and went away. On his screen it showed they were supposed to be picked up at a later date. Because of this, his manager told me I had to leave and come back on my scheduled dates, I would only be able to pick up one item at a time since they were on two different days, and they both refused to give me my items. I had drove an hour out there only to be told no because "no associates were available to help me" for long enough to walk into the back room and grab my items. I spoke to another Apple representative on Monday morning, and had my partner call the store to verify that I could pick up both items during my scheduled time slot. The online Apple rep assured me that I could pick up my items, and were confused as to why I was refused service on Saturday. However, the associate on the phone told my partner that I would have to come back Tuesday and I would not be allowed to get both my items, but failed to offer an explanation before hanging up on me. We went back slightly after my scheduled time on Monday, explained to the girl in line that I had two orders ready to pick up. I had told her the Apple rep said I could pick both items up, but the associate on the phone said I couldn't, so I wanted to at least ask and verify which was correct and why. She stated that as long as I had both confirmation emails, it would be just fine. Otherwise, she would check to see if the items were ready to pick up in hopes to prevent me from having to go back the next evening. I also confirmed that our trade-in was being done through the mail, and that I did not need assistance with setting up the devices, as they were both gifts. I was in and out of the store in fifteen minutes. The lady directing the line, the associate who assisted me in store, and the security officer directing guests all had confirmed that if my orders were both ready, I was allowed to pick them up as long as I had my ID and a verification email. Both Tigard Apple stores seem to have poor management, and whether or not you're going to get a good associate seems to be a game of chance. read more

My iPhone 4S was having some on/off button issues so I decided to take it in. I was helped promptly by someone at the Genius Bar and then paired with Jamal Lewis. I've heard nothing but bad experiences about the Apple Retail store but mine was exceptional on all fronts. Jamal was very intelligent and handled the replacement of my phone with ease and professionalism. We also briefly talked on a personal level, which was fantastic and completely genuine. Hands down some of the best service I've ever received - ever! Washington Square managers - make sure you treat this guy well. It's a matter of time before he gets snatched up by a business owner and is compensated for twice hes making now! read more

I had the most stellar interaction with Whitney today at the Apple Store at Washington Square. I came in a bit defeated, not knowing a solution to my problem and was instantly greeted by a smiling Whitney. She immediately let me know she would do everything she could to help me and wow oh wow, she spent so much time and was so patient with me it was remarkable. I am blown away by my help from Whitney. Honestly, I am not a fan of malls but Whitney would get me back into this Apple Store just because of her knowledge, charm and creative solutions to my perplexing and complex issues. Thank you again Whitney. P.S. That was the most fun high five I have ever received leaving a store. Thank you. :) read more

Very bad customer service. Just want to pick up my iPhone and waited 2 hours.