I have an appointment I've been sitting for about 45 min I'll update on how long I actually have to wait. I was "checked in" although I've seen several people who came in after me get help. Lots of employees just stand around and chat this is my second day coming in and it's the same employees that kinda just stand around. Go to a different apple store even if they're busy which I completely understand but helping people who came in after me when I had an appointment Don't waste your time go to a different store Update the lady who was helping me I think was new and had made a mistake others saw me waiting for an hour she came back and asked me if I was waiting for my phone I informed her I hadn't even had it taken back to get fixed. A man came and helped her put me in correctly they were apologetic. Came back in to pick up lady ignored me. Whole experience was uncomfortable phone is fixed though! If you have a closer Apple store try that one first. read more

Appointment to talk to someone about iphone? I said Im buying an iphone, ok no need for appointment he said. I mentioned I have a trade in, now I need an appointment because it will take 15 to run diagnostics. Seriously? Screw apple, Screw this bs. Ill keep using my old stupid ass iphone. read more

Whoever is in charge of warranty and replacement for things like the apple branded phone cases really gets off in trying to deny valid claims. This was made GLARINGLY evident when I walked in to replace my clear MagSafe apple case and the guy without so much as setting me up at the Genius Bar said yea they have a warranty but it's usually wear and tear on these things and we don't cover that. Cool how does a $50 case turn yellow and that is on me. Actually that's a chemical reaction that happens in plastic and that's on your employer and the material their manufactures use and yellowing is in fact covered by warranty. But you see I was 10 steps ahead of his shiny bald head because while I was in California a few days prior I took it to an Apple Store in the Bay Area and they quickly approved my replacement request and since I was scheduled to fly that day they set the ticket up for my replacement to be completed at my local Apple Store. So after hearing Mr. Shiney head gleaming with the excitement of telling me no. I had this little exciting tid bit waiting for him. So then his moment comes and he says there's nothing they can do I tell him - yea that's your OPINION - and you're entitled to it but your job is to follow the written warranty and since warranty covers yellowing regardless of the cracks on the case it is a valid request. You see your mother stores in California agreed and already approved my replacement - so just let me know when I can pick it up. He quickly handed me off to someone else and let me know my replacement case would arrive in a few days. So all this to say fly to California for your BS warranty replacement requests and then shove it up their asses here, they love it ;) read more

Have gone in twice in last 30 days to get a check on my phone battery - was told both times that it wasn't possible for about 36 hours (next day appt.) because only 1 employee working that could complete that task ‍ Disappointing read more

Never been to an apple store that requires appointments to even shop there....yup you heard right. You can't even walk into the store without a week ahead appointment. You get stopped at the door by apple goons with iPads who tell you to schedule an appointment. Then tell you it's for a week later they are busy. Worst service ever. Literally 0 service or care for the customer. Go to the Bridgeport apple store. They treat you like a human being and you can walk in and actually buy stuff. 0 stars. read more

Customer service in this Apple store sucks , I got a computer from thisAsian guy who was more into the friend coming to the store to visit him than my questions about my computer .. I did returned the computer back to the store the next day for updating issues, the boy or girl who help me want me to wait for 3 long hours just to find out what the problem was , so I returned the computer and didn't let me purchase other .. wonderful lousy customer service.. I think personally you will be better off in Walmart store to buy a PC ; with better customer service! read more

Disappointed with poor customer service from David at the Apple store at Washington Square. I was considering a IPad Pro but don't keep up with information related to each model etc. I thought I remembered hearing that Apple updates their iPads every year (I might be wrong there) and didn't want to buy a model that is about to be dated and retired. I called the store yesterday and spoke to a guy named David who ended up being pretty rude. I asked him a simple question of "Is Apple releasing a new iPad Pro soon and do you know of a release date yet". His snarky response was only to tell me that they "don't speculate or share rumors". I was taken off guard by his response and thought that maybe he had not heard me correctly as I wasn't asking him to do either of those things. I went on to explain what I mentioned above and asked the same question. His response was literally the same words he had said before without any additional explanation. A simple "we don't know yet" would have been perfectly acceptable. Signed: happy new owner of a Microsoft Surface. read more

Thank you Joshua the apple tech that looked at my ipad. He was super thorough when examining my ipad that had issues with the pressure sensitivity Staff is also very courteous and likes to chat and make you feel welcome, they also take the covid restrictions really seriously so it feels safe! read more

When it takes over half an hour just to buy a pair of headphones cause they don't have "cashiers" read more

Apple - Washington Square - Computers Near Me - Tigard, Oregon

I'm waiting a one star based on their customer service. I wanted to buy a CD drive for my Mac Book. One person sent me to a location. I then asked for help locating the drive. She said they didn't have any and would check in back. I then see her wandering around somewhere else. I asked another person who didn't know. I then asked someone else who found someone to help me. The CD drive was where it should be. The next issue was I needed to pay. This person couldn't take payments in waved me in another direction. I then asked someone else where to pay and he took me to someone who could process payments. Apple stores use to have excellent customer service. read more

I've been to this store twice. The first time was three weeks ago to buy a 17" MacBook Pro and then again this past weekend to buy a wired mouse. Based on advice from a trusted tech friend, and a glowing recommendation from Consumer's Reports, the MacBook Pro seemed liked a great computing solution. I lucked out when coming to the Washington Square store because I was assisted by a very knowledgeable and cool rep named Joe. Seemed like "Yes" was the answer to all my questions for the peripherals and software that I wanted. They even had an employer discount. The store takes some getting used to. Besides being a jammed-packed crazy zoo on the weekend, there is not a checkstand, but roving reps with mobile devices can ring you up. You just have to hunt one down. What I love about Apple is that you can pick your stuff up immediately upon purchase. Back in my old Dell days, it was making a purchase and then waiting days (or weeks) to then take time off from work to wait for a DHL or UPS truck to deliver my equipment. A nice touch at this Apple Store was that, without being asked, the rep loaded all my stuff on to a cart and wheeled it out to my car. Now onto the Mac itself. It was nice that the peripherals installed quickly and without any problems. The monitor displays amazingly sharp and crisp images. But I have found some drawbacks to the Mac. Two game packages I installed are somewhat buggy (the Windows versions worked fine for me on other computers). Also, some software is just plain not available for the Mac. On the other hand, I love Office for Mac. It's definitely better than Office for Windows - one big reason being is that Office for Mac retains the handy menu bar that was inexplicably trashed by Microsoft in Office 2007/2010. My disappointment with Office 2007/2010 was actually one of the reasons for me switching over to a Mac. The wireless Magic Mouse I originally bought is fairly clumsy and so small that your hand may cramp using it. The wired mouse I just bought is a little better, though I had to buy an extension from Best Buy for it because its cable is so short (2.5"). I understand that Apple wanted a clean and lean keyboard, but it is a little cumbersome to use key combinations that emulate the missing home, end, page up, page down and backspace keys. But aside from the drawbacks of the keyboard and mice, I'm still satisfied with my purchase and having fun getting acquainted with it. Oh, and I love the Harman Kardon Sound Sticks that I got to go with the computer! read more

Sopped in to set an appointment and was told 1 hour wait time and they would text or call me when ready. Never received a notification and stopped back in 2 hours later to see why, the. They wanted me to wait another hour instead of getting me right in. Bad service gets 1 star for wasting my time. read more

Made appt at Genius Bar...have had to do this a few times now. I like how you can do them online. It's a bit crowded in there but I have always immediately been greeted, taken to genius bar where I'm passed off to someone whom checks me in and very quickly greeted by another that helps me out. Have never had to wait long at all. I'm typically in and out of there in about 20 min. Both times I went in due to iPhone troubles. Both times they did what they could to fix it and ended up giving me referb phones free of charge. Can't thank them enough for all the money and troubles they have saved me! read more

Apple dominates the market and doesn't take their customer service seriously. I was told my appointment for changing a battery would be 1 to 1.5 hours wait. I was on time for my appointment and they told me it would be 3 hours and the appointment was just for them to access the health of my battery which fyi people can do on their own without an appointment. The manager and her team just smile act like it's not a big deal that expectations were so poorly set completely, oblivious to the reality of busy people and ask if there's a better day after wasting your time to come all the way into the mall, etc. The government needs to break up Apple so they are competitive and don't block other phones, platforms that are more dedicated to customer and latest technical advances. The manager said she would take my feedback but I really get the impression when I go in Apple Store WA SQ I need to cater to them vs them taking care of the customer. read more

Came in a few months ago to get my broken phone assessed and forgot the name of the associate who helped me out but it was a dude with colorful tattoos on his right arm. I was told my phone was a lost cause and that I would need to pay $550 for a replacement since "it won't even power on". I was suspicious because when I took it home, the supposedly dead phone was still making sounds, but I still trusted that people at this "genius" bar knew what they were talking about. My mom took it to some local repair shop and turns out, only the screen was broken. Here I am typing this review on my resurrected phone after $150 when apple guys told me there was no way it could be repaired, had no trade in value, and tried to get me to pay $$$ to buy a new one. 0/5 stars thanks for wasting my time y'all read more

What is the point of making an appointment here? Been standing here for 20 mins now past my set appointment. Everyone is running around doing stuff but nothing is being done. A lot of people working it seems but where is the help? read more

Called them to make sure they had iPhone 13 mini applecare replacements in stock. They told me twice over the phone they did. I make an appointment, get there, they make me wait an hour and tell me they don't have them. Thanks geniuses! The really smart manager acted like it was my fault for the confusion. Terrell, one of their top geniuses wasn't able to turn my smashed phone on without plugging into a laptop, and then told me that wasn't enough damage for a replacement. Really bright winners working here . read more

As I was walking into the line, the employee with big dark rimmed glasses let two women cut in front of me in line. Someone teach this kid some common sense of how things work in this world. read more

John gave great customer service, went above and beyond for me today. Appreciate the support!

Customer service was non-existent. A sign directs you to the faulty app and then if you need assistance, it points you to a faulty automated phone line. read more

Seth helped us and he was beyond great!! The best service I ever had from apple!! The wait was less than 5 minutes got 2 new iPhones and the best service!! read more

I had the absolute worst customer service experience ever in my life. I had an appointment because there is a safety concern with my daughter's phone. A tech specialist appropriately addressed the concern. Afterwards a different person came out and essentially was accusing me of lying. Then accused me of being "aggressive" and not speaking to him "appropriately" when I was trying to explain my concerns. He approached it as a criminal interrogation and not as a customer with a valid complaint. I honestly didn't even know how to respond to him, as he was being extremely aggressive. I said I would like to leave, and he said, "No you can stay, but you have to talk to me appropriately." I would list his name, but I don't know that he won't retaliate. read more

Went to the store while traveling. Since there is no tax on purchases thought would purchase a Mac mini for my entertainment room. Friendly staff same as every Apple store. Got my self Mac mini, wireless keyboard, magic pad - $837.00 read more

Apple - Washington Square - Computers Near Me - Tigard, Oregon

Very frustrating. They never keep their appointments in a timely way (what's the point of having appointments if you keep people waiting for 45 minutes) and they actually made the problem with my MacBook even worse. Plus now you have to listen to someone screaming into a microphone about some stupid productivity app, as if anyone were listening. If I want to watch an infomercial then I will turn on the home shopping network. Stressful and unhelpful! read more

Saleswoman asked me if I was pregnant. No. Just, no. Women's bodies are not public property. I walked straight out of the store and will buy what I need online. read more

It's the holiday season, being more employees on. People shouldn't wait 30 minutes and still not have any help. read more

Great support and service. Employees are just as you'd expect- kind, helpful, and engaging. Services are fantastic and customer satisfaction is guaranteed. They've handled the pandemic quite well, I always enjoy the service I get when shopping at Apple Washington Square read more

This store is a cluster, and the manager is a patronizing, inefficient simpleton. To get service for a defective ipad keyboard, I first had to wait in line 15 min to then be put into a queue to wait for a specialist. They notified me after another fifteen minutes saying it was now my turn, then I waited another fifteen minutes and still no specialist. I'm almost sorry I even bought Apple products if this is the type of customer service to be expected. read more

I must admit I was shocked by today's visit. I enjoy apple products and have typically had a 3 to 4 star experience at the locations I have gone to in my travels. I've never seen an Apple Store where every employee had a smile and you could tell they really enjoy their job. I was immediately greeted and got excellent help with picking out the item I needed. I wish every Apple store was this easy and fun to shop at. read more

Hairline crack on iPhone X The store manager decided it was a scratch and not a crack. The phone was acquired 8/13/18 very disappointed specially the store manger mocking the customer. read more

Everytime I visit this store there is an excuse not to help with buying a product or fixing a product that has Apple care not to mention the lack of diversity and cultural awareness the staff at this store is embarrassing at working with BIPOC customers, speaking to folks aggressively and highlighting racial stereotypes should not be accepted in this day in age but then again.. it's Apple what should my community expect read more

Worst customer service I have ever experienced! No one willing to help or support me even though I called ahead, already paid for what I needed and then also had the Apple representative on the phone to help them take care of me but they would not help me find a solution. I was on my lunch break and after 35 minutes of the same crap, I left and will never be returning. To this location, EVER!!!! If I could give this a negative star, I would give it two! Terrible.... read more

Return a product. It was quick, clear and efficient. The staff was lovely. I really appreciate the experience . . . . read more

I'm a longtime customer who's shopped at Apple stores in about 10 states. I've never had anything but good or great experiences previously. This location is the absolute worst for customer service. Yesterday, I went to pick up a $1,300+ top-of-the-line new iPhone (which I had paid for in advance in full online beforehand) and was rudely treated by two sales people at the store, who had no info to offer. They told me to get in line, and eventually my phone would be ready. No time frame -- just stand in line or just wander the mall and keeping checking back till the phone happened to become available. They couldn't even tell me whether the phone would be available that day at all. Not only were they useless, they weren't even remotely courteous or polite. I've never encountered such pathetic excuses for customer service reps. I'd expect them to be career failures in the future as well, because if they can't even act like baseline humans fit for society, it'd be hard to expect anything more. I'd fault them and whatever crappy managers run this location and are supposed to train people (but clearly don't). I've reported this location to corporate via online form. I've also emailed Tim Cook directly, given that he, like Steve Jobs, accepts emails from the public and sometimes replies to them. read more

Apple does not allow double layer gaiter masks with tie back straps that are OSHA approved and approved by local government everywhere else in the state and instead require a plastic mask. In turn, Apple does approve of the biological waste it generates by using non-recyclable goods that are immediately discarded improperly and contribute to environmental pollution. read more

Tried to go into my appointment today (only way to get defective airpods serviced) and Showed up 5 minutes late. Got shuffled around various security guards outside with a very busy line that was really packed in. Finally found the end of the line after neighboring shops telling me not to block their entrance and a security guard looked at my appointment which was now 11 minutes ago and I was refused because they will only allow you to be 10 minutes late. There were accidents on the freeway and they said they have other appointments coming up to service but I am certain they will be late too due to the pileup on the freeway. I was turned away despite having driven 45 minutes and having worked so hard to get an appointment. I techinically wasn't 11 minutes late until the chaos of finding the end of line and they never said this was a hard cutoff. Ultimately I didn't gripe much, the line was really packed in as they don't give enough room for how many are lined up and I would prefer to feel safe and not at risk of catching CoVid. Store should do a better job of organizing the spilling-over line in the mall. What a disaster, risk to me, and waste of my time. Never got my airpods looked at. read more

Took a couple of days to get an appointment. When I finally got in there still was a fifteen minute wait. Then the guy who was supposed to help me was disturbed. He was standing to my side so I had to turn my neck hard to see him. Not sure why he did that, but as I adjusted my arms to brace the table to turn on my stool to face him he shrieked and jumped backwards saying in a loud, horrified voice, "DON'T YOU TOUCH ME!" (I had no intention of touching him, I simply wanted to look directly at him, hoping he might get hold of himself enough to be of help.) I spoke calmly and gently to him, hoping to de-escalate whatever set him off, but he just walked away from me. I was buying a new phone. This disturbing encounter ruined the experience for me. read more

IF YOU HAVE A BUSINESS, TELL THEM RIGHT AWAY AND BRING SOME PROOFS SO YOU CAN GET DISCOUNTS. My husband and I have been Apple users for years & I've been coming here quite often lately. Few weeks ago, I bought my husband the latest WiFi+cellular iPad Pro with an Apple Pencil, it was during weekdays and it was still pretty crowded but it only took me few minutes and I was done. Then a week after that, I bought myself the same iPad like my husband's with an Apple Pencil and the lady who assisted me asked if I have a business because she could give me a discount, so from 1,507.95$, I only paid 1,428$, so I saved 79.95$. If I knew that I could get a discount for having a business, I should have asked for it on my first visit. ****************************************************** DON'T TAKE A NO FOR AN ANSWER On my third visit today, I came with my husband's 15 inch MacBook Pro 2018 that he only bought last March together with the latest iMac. My husband has been having issues with its keyboard & I've researched that many people are having the same problem so my husband wanted me to exchange it with MacBook Pro 2019 and just pay the difference. But I was told by the associate that the latest model isn't available and was told that they couldn't do the exchange since it's already past 2 weeks. She said what they can do is to fix the keyboard or I can return my hubby's MacBook Pro 2018 and just order the 2019 online. She asked me to put the serial # to find out how much would be the value if I return it, and it turns out, it's only gonna be 1,500$ which isn't acceptable because my hubby's laptop is only 2 months old and we paid 2,799$. So I asked her if I can talk to their manager. She was also busy assisting other customers and told me she'll be right back, so I asked another associate and asked him the same thing. They both told me I could only talk to the manger if I call their customer service number but I said I don't wanna do that. So I instead asked if I can talk to anyone who's in charge of the store. Their leader told me the same thing. I called my hubby and explained what happened and he insisted if the manager can call him ASAP. So I asked the associate again and finally, she told me she will touch base with her manager and will be right back. They said earlier they don't have the manager but I guess it pays off being assertive. After few minutes, the manager named Tom approached me and I explained what happened and told him we've been loyal Apple customers for decades and we purchase many apple products almost every year for our company and Tom was very nice and told me they normally don't do it but he'll do a one time exemption. So he replaced my hubby's MacBook Pro 2018 with MacBook Pro 2019 with no additional cost that's why I am giving it a 4-star review, it would have been 5 if the lady associate was candor in the beginning and if I didn't have to be so assertive. I used to be timid and couldn't say "NO" to any favors but now I wouldn't take a "NO" for an answer. That's a thing I've learned from my husband. TIP: If you want to customize your iPad Pro or Apple Pencil, you can do it if you order online with no additional cost. read more

So frustrating to be quoted a price from an employee one day and go back the next day only to find out that it was wrong. I call it bait and switch. The manager calls it a learning opportunity for his employees with no honoring the price to the customer. No store credit to use on something else. Just offered a case and screen protector of which we don't need. Very poor management and customer service skills by him. Shop anywhere else for your Apple products. read more

Had the first issue with a seven year old MacBook. The 'Genius' was extremely helpful and left without any cost and everything working properly. read more