Visited the Apple Store at Vintage Faire Mall in Modesto on Sunday with an issue with my phone. It was the holiday rush, so they asked me to come back first thing Monday morning which was fine since they had my parts ready to go. I got there at 10 AM, left my phone, and picked it up at 11:45 AM. Overall, my experience was great! The staff was professional and helpful. I didn't get the African American male supervisor's name, but he was awesome! He made sure I was taken care of and checked in with me throughout the process. Great attitude, and I'm thankful they have someone like him at that store. Security presence was visible, which was nice to see. The store was clean, and restroom accessibility was great--nice not having to walk all the way inside the mall. Make sure y'all have AppleCare! Saved me a lot of money. Thank you! I see a lot of negative reviews here, but I'm glad my experience wasn't bad at all. Thank you guys, Rodolfo read more

take brandon off of the floor, was on hold with t mobile for 40 minutes last night, he then told me to hang up because he could activate our phones for us, just for us to come back this morning and had to call t mobile again. was at the apple store for 6 hours yesterday. heard different things from everyone i talked to. absolutely ridiculous read more

Terrible service! Waited almost an hour after appointment time. And given advice contradictory to information on website.

I had been scammed! They were very understanding and helpful! They led me through the processes with out any judgement I left feeling safe and grateful! read more

This was the worst Apple Store I've been to. Waited for over 3 hours for zero help. Matter of fact - they made things even worse. I got there at 3:06pm. I was put on the waitlist for 5:05pm. I checked in at 5:00pm and they said that they're backed up and I will not be able to been seen until later. I did not get seen until 5:45pm. I came in to erase and reset my old iPhone X and to give to my daughter. I also wanted to transfer her things from her current phone 8 to the iPhone X. While Blake was helping me reset my old iPhone X, we erased and factory set the iPhone 8. He did not warned me that there's not a chance that we can transfer reset the iPhone X, because I would've never factory reset and erase my daughter's current phone. My daughter's iphone 8 was wiped clean and my iPhone X was unable to reset and activate. What a wasted of time and now we'll have to reset and download apps/add contact numbers on her phone 8. read more

Apple Vintage Faire - Got there at 3:06pm. Put on the waitlist for 5:05pm. Did not get seen until 5:45pm. - Computers Near Me - Modesto, California

Horrible experience. I went in, ready to purchase a new computer. I spent 10 minutes at the table with the laptops, waiting for someone to help me. After 15 minutes, I finally asked an employee if someone could help me with a laptop. She said "I'm not working on that area, you need to talk to that guy" and pointed out another employee. That employee was working with someone else, so I continued to wait. That guy looked right at me when he was done with the customer he was dealing with and then turned around to greet someone who just walked in the store. So, I waited longer. They finished with that person, looked at me again, and immediately turned away and greeted yet another person that had just walked it. After 25 minute of ZERO EMPLOYEES ACKNOWLEDGING MY PRESENCE. I walked out. I was literally there to buy a computer, but now apparently I'll just order online because the staff at that store has TERRIBLE CUSTOMER SERVICE. And the thing that frustrates me the most, store management likely won't care one bit about this 1-star review. read more

What didn't go right. First I got Govi as my customer service helper. AMAZING PERSON. Kind, responsible, knowledgeable and helpful. Thank you for an unexpected experience. read more

Everyone I spoke with today was very helpful and informative from the moment I walked in. They've got a great team there, eager to help and offer solutions quickly. Unfortunately they couldn't fix my problem, but it was out of their control (Verizon towers were down so my phone was in SOS mode all day). They addressed other concerns, not even minding that I was asking a lot of questions and instead happily answered all of them. Jorge even cleaned out the speakers and charging port on my phone! read more

1 Star Review I've had one of the most frustrating customer service experiences at the Apple Store in Vintage Fair Mall. I visited twice due to ongoing issues with my iPhone (call failures, undelivered texts, and connectivity problems). Despite wiping my phone and losing all my data (apps, photos, passwords), the problem persisted. Rafi, one of the associates, was kind and tried to help -- no complaints there. However, my second visit was a different story. I waited past my appointment time, was told my phone would be taken for 5 minutes, only for it to disappear for 20. Then, I was informed it would need to be "checked in" for 90 minutes. When I asked to speak to a manager, Blake came out and instantly dismissed my concerns -- even though I had taken screenshots of the issue. He refused to acknowledge them as valid proof and insisted on seeing the issue happen live in-store, which was unrealistic. His attitude was dismissive and unprofessional. The initial associate didn't even bother to explain my situation to him before escalating. Thankfully, I did receive a respectful call later from a manager named Padrrana who explained things more clearly and treated me with professionalism. But overall, the lack of communication, accountability, and empathy in-store made this a terrible experience. Customers deserve to be heard especially when they've taken time to document issues and follow all troubleshooting steps. I expected better from Apple. read more

iPad start acting up with lines going across- this time it is going out for repairs. Disappointed to be without it for a few days I did make an appointment to be seen! read more

I met with Apple rep Ro, he was amazing, immediate checked my phone and told me I may not need to upgrade, but just clean up the phone. As they checked my phone Ro told me all about the 16 Pro, he showed me all the options available. He was so patient and helpful and guided me through the new phones. I did not purchase a new phone, but will be back next week to purchase the I-Phone 16 it's perfect for my needs and I want Ro to take care of the purchase., he is the best. read more

Always a positive and comprehensive experience for local Apple customers and for general support for devices and services. Definitely recommend this location, though take care as it is a Vintage style Apple location and the interior square footage is limited compared to other locations. Definitely pop in and say hello read more

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Busy Good Staff and Service But Busy You better get a appointment if your from Stockton read more

Equally as busy as every other store we walked into... the Apple store was a happening place. They have a check in system and a representative will come find you to assist when your turn in line comes up. The check in was a little confusing because there was no clear signage or lines. Everyone around us seemed a bit confused. Once checked in we only waiting 3-5 minutes before a rep found us and helped us out. He spent plenty of time answering our questions and trying to provide a good level of customer service. Overall we were pretty happy with our experience - I ended up walking away without a new device (or preorder of one) but consumed all the information I needed to help make my next phone move. Note: located outside of the mall, no access from the standard indoor strip. Close to Buffalo Wild Wings. read more

Apple Vintage Faire - iPhone 13'a on display (no display 14 yet) - Computers Near Me - Modesto, California

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Worst Apple Store in history fr. Went to get a simple replacement phone, they approved it but didn't want to let me transfer my data over. Weird store and weird workers. They seem to not want to help you unless they are selling you something. Very unprofessional and the worst experience I ever had with them. Thinking bout switching to android because of them. If you need anything, don't ever go to this Apple Store, you will be going in circles all day. read more

I brought my mother's iPad in for fixing, it was only a few weeks old and under Apple Care so I thought it would be an easy transaction. I was startled to find it could not just be replaced and it had to go out for fixing. We were told 3-5 days. Then I got a message from their service support saying that the fix was on a hold because they needed more information, I called the store and asked what info they needed. I was transferred to a person who told me they did not know what that message meant. Okay... Called customer service they then contacted the store and they said it was just an automated response everyone got. Okay why didn't they tell me that when I called? Then got a message that there was damage not covered by the warranty or Apple Care. Okay. I accepted that I would pay for the repair in store. Then it errored out and said "We're Sorry". So I called the store to get them to tell the repair center I approved the fix. He asked me to do the same on a computer, it would not even show me the details on the repair. But they cannot do move it forward, have no idea why. They have to bring it back to the store, see if they can fix it. But if they cannot they have to send it out again under Apple Care. Now the time table is "whenever". My mom uses her iPad as she goes through cancer treatment, it is a way to distance herself from what is happening to her. I cannot believe that this level of incompetence is not intentional. I mean a multi national corner stone on technology cannot get a simple fix done? read more

**Avoid Apple - A Year of Frustration, Negligence, and Security Breaches** I want to share our nightmare experience with Apple, specifically the **Vintage Faire Apple Store**, in hopes of warning others. In **March 2024**, my wife purchased a **top-of-the-line iPhone with 1TB of storage**, the best they had in stock. Almost immediately, her **text messaging became unreliable**. We worked tirelessly with **Apple and AT&T**, resetting the phone, wiping it clean, and troubleshooting endlessly. Apple blamed AT&T, while AT&T insisted it was an Apple issue. For nearly a **year**, we got nowhere. Fast forward to **February 13, 2025**--we decided to **replace the phone entirely**. Apple transferred the data to a brand-new device. **Within hours, fraud started happening on the new phone.** Our bank accounts were hit, and my wife's **business was targeted**. When we called Apple for help, an **AppleCare rep admitted that our phone might have been *cloned by someone at the store*.** We were **shocked**. We called Apple repeatedly for assistance--**no response.** The store manager ignored three messages, and when I finally reached her, she **hung up on me**. Desperate, we turned to **AT&T**, where an employee went above and beyond. He contacted someone at Apple who revealed a **critical fact**: **Apple had turned off our iMessage in March 2024.** Apple was the problem the entire time. This experience has been an absolute **disaster**, resulting in **financial losses, security breaches, and a complete lack of accountability from Apple.** If you value your privacy, security, and customer service, **I strongly recommend avoiding Apple--especially the Vintage Faire location.** Has anyone else had a similar experience? Let me know in the comments. read more

The only positive about our experience is that the wait time was under 15 minutes. However, we keep getting told the same thing before staff would even add us to the wait list. To "check our problem for ourselves" on the computers in store... obviously we're visiting the store because we already walked through all those steps online from our own device. So that was a time waster. We kept getting passed off to different people helping us since no one had the knowledge to help. Apple used to be a great store to get all your questions answered but it's clearly not like that anymore and was a waste of an hour drive to go. read more

We took large party for birthday celebration. Mgr assigned new hire to our table- error #1 .. Excessive wait time to get water.... Mgr had to instruct waiter during service. Sone of our party never got their food. Orders sent back were never replaced. Mgr apologized for ruined celebration and gave credit on bills. BUT we will never go I back. Friends cane hungry and left hungry HORRIBLE!!! read more

Apple sucks! We ordered an iPhone for my Dad on the phone with Apple. But when we got to the store at 1:30 pm the order had not been actually placed. Order had been cancelled! After 3 more hours and tons of hoops we still are waiting . It's now 6:17 pm! We are told there's no way of knowing when the order will be processed! This is just insanely poor service by Apple! We clearly bought and paid for it, everyone knows it! But the frickin' Apple order overlords have not spoken it into existence so we are forced to drive home 1.5 with no phone and come back another day! read more

I have made several purchases over the years here and have always left very happy. I have also brought those said purchases to get a occasional screen fixed or small issues looked at and they have always exceeded my expectations. They have people who know their stuff and they are very friendly as well. Zero complaints here. Keep up the good work. The only thing I do recommend is make and appointment as they do get super busy. read more

Got my IPhone 11 battery replaced (took them 2 hours 30 mins, but it depends if they have other phones which might take longer. Always come early. Definitely don't see why this place has such low ratings, everyone seemed friendly. :) read more

I set up a appointment because the iPhone 13 Pro Max I have owned for over 2 years kept dying really fast and Sometimes the screen would go black, I had apple coverage/care, and I drove 45 minutes here and canceled work, they said they couldn't do anything because battery was in 88% good health, and now I'm home with the same phone still having it turn off at random times, apple care is a complete waste of money, I wouldn't recommend anyone to get it and waste their money, complete waste of time driving here; plus they charge for the visit which wasn't mentioned anywhere, if I could give 0 stars I would !!!! read more

Alanzo made sure we walked out with the correct product. The atmosphere in the store was very positive.

The people that greet here and whoever sets the rules is soooo ridiculous!!! They should go see a communist country to learn why we don't treat people like this Nobody is here but they tell you to stand in a little area careful not to look around mostly roam. We are adults. If the rules are so ridiculous then close the store already read more

they have in the past not given me own sim card so had to pay for another - this compliant is really toward the ios updates stupid bible it in itself is a fraud you do and anything happens to the phone your screwed but if not the phone keeps telling you to very annoying you have no choices read more

Apple Store Vintage fair mall, Modesto, California Arrived at 11:50 AM in the incident happen around 2:00 PM. My autistic son was tapping his silicone empty iPad cases on genius bar table. An employee taped me and told me that my son couldn't do that and he needed to be quiet. My son is severely autistic and everyone around understood that it was not bothered by the tapping. I don't recommend this store. The floor customer service person should be fired read more

Apple Store in Modesto CA welched on warranty repair for my wife's iPhone cable under a year old. Revenues down so customer service tight these days. Also their security guard was watching me when I complained to Apple corporate. Petty and paranoid. read more

I've come here multiple times, to both purchase devices and to get devices repaired. This place is a hit or miss. One day I made an appointment and still had to wait over an hour! The store wasn't even packed. I would suggest avoiding this place, it's much easier to call customer support and have a replacement device shipped or to just purchase online. Customer service could also be better. read more

This is long overdue as I got my new Apple 13 phone in February. I am new to Apple products completely. I needed help setting up my Apple phone and getting accessories for it. Having to make an appointment to purchase a phone is a New concept to me, but I went to the store made my appointment killed a little bit of time then headed back... I was helped by very friendly people who seem knowledgeable on the product. I must say I'm a little shocked that it didn't come with basic things like a charger, but I suppose that's the Apple way. I did get a phone cover a charger and a car charger as well. Overall I'm very satisfied and they seemed helpful if I had any questions. They also installed my screen protector for me which saved me a lot of effort. Am I determined I'll be at Apple user forever? I don't know about that. But, the experience of this store is helpful when I think about good customer service. read more

I swear everything time I go here, I get ignored completely by the workers. Customer service is a joke .

I went in yesterday to get my back glass fixed, they told me turn off find my iPhone, tuned off phone and asked me to be back in an hour. I get there and I'm so excited for my fixed phone, only to find out I now have no cellular service because everything but the front screen was replaced... so they call Verizon and the guy is like " we close in like 30, and we won't be able to do anything if we don't get through" I'm thinking this has to be a joke, this other woman comes and said "did they not tell you you'd have to restore your phone service?" I'm like "no if that had been the case I would've come during the week as I need my phone for work at 7am." So it's 5 minutes until 7pm (when they close) and he couldn't get through with Verizon because he said they kept hanging up on him. At this point he wishes me the best of luck but they are closing and can't help me. They legit sent me home with no phone line a cosmetically perfect iPhone 14 pro max, but they're the ones who messed up my line. I'm furious... I'm thinking of all the things I can do on my end to get access into my line and phone, (it was stuck on sign in to Apple ID for about 2 hours because I don't have access to my number for 2 factor authentication I had to hunt for my watch and charge it and pray it was still connected to my number) so I end up being able to login, meanwhile I'm calling Verizon at home and chatting with a live agent on my husbands phone and they're trying to reset my eSIM which was unsuccessful. It's been 4 hours and I'm beat, my husbands beat, and it's a nightmare. Eventually, the agent for Verizon says "oh goodness" after he realizes we've done all we could to change, edit, or reset the eSIM we kept getting this message that read: Bring phone near to transfer number. The problem is this is the same phone they fixed I didn't get a new device so how could I possibly do that? The agent says I have to come into a store and get a new phone because this one is messed up. It is 6:48am and I have work at 7. Verizon opens at 9am and Apple at 10am. I'm sorry for the rant, but these people are supposed to be technicians and tech savvy in their departments, and they ruined my phone. They need to fix this because it is wrong on so many levels. My phone is stuck in SOS mode and I have no access to my phone line. So, moral of the story, Apple sucks, their customer service sucks, and their techs absolutely suck. They were better off replacing the phones entirely for cracked screen/glass rather than this travesty. I haven't had any of my texts or calls received since 5:00pm on 3/19/23 when they took the phone. read more

Apple Vintage Faire - This is after- notice the SOS next to Wi-Fi. - Computers Near Me - Modesto, California

Milly, was just phenomenal. So so patient with my indecisive husband lol ... extremely knowledgeable and WORKS SUPER FAST AND ACCURATELY!!!!! Customer service was the best I have ever received at an Apple Store. My hubs was upgrading and she worked very promptly to get the new phone up and running before his next meeting call. Very personable and super sweet. I wish every Apple employee worked and smiled as she did. Thank you so much, MILLY!!!!!!!! read more

Do not ever update your phone immediately turn off automatic updates on your Apple phone. It is a virus that kills perfectly good phones and Apple hold you hostage for $500 to fix their software because they say it's your phone not them do not by Apple. Would like to give no stars. read more

Apple Vintage Faire - This all you get when you update your 12 Pro. Apple wants $500 to fix - Computers Near Me - Modesto, California

My laptop froze and Markus fixed it in under three minutes I am forever an Apple supporter THANK YOU!!!

We went down to this Apple Store we had usual problems they help us right away with many issues workers helped us out they had awesome team work they made us feel welcome and special Richard and Carol read more

My son has a TBI injury. He made an appointment to go in for help. When he stated his problem, the technician said you can do this over the phone and walked away. My Son was devastated. All his electronics are Apple. He has trouble with verbal directions but he has awesome show me skills. Apple is no longer our go to store. Very rude and showed no compassion. read more

My experience at the vintage Faire Apple Store was very unpleasant! I made an appointment hours prior to coming into the store and was overlooked by store employees and was not helped in any type of timely manner. My appointment was made for 6:15pm and 6:40pm has came and gone, but walk-ins were prioritized over appointments.. The staff needs more customer skills and proper training.. just sad. read more

By far the worse customer service ever You'd think for the prices they'd charge they'd sit down with you and help you set up your phone or even help you find an available store but nope Went in today trying to get some help with either fixing my phone or replacing and was basically told all they could do is sell me a phone can't even help me log into Apple ID save your phone there's plenty of other places to get Apple products from read more

Rude and condescending employees. Hostile environment. My fiancé and I visited this location on 8/1 shortly after 10am. We stood outside across the way for a little while before going in because I needed to back up my phone and prepare it for my Apple care appointment at their Genius Bar. The entire time we were outside the security guards inside the store were staring us down and making us feel uncomfortable. After preparing my phone we went inside for my appointment and were approached by a young girl with glasses and brown hair in a ponytail. I wish I would have grabbed her name because she was awful. Asked the reason for my visit and I kindly explained to her that I had an appointment for repair with the Genius Bar. She stared me down and then stared at my phone and snapped and said "well what's wrong with it". I showed her the front screen of my phone and showed her that it had a couple cracks and that I was told to bring it here for repair since I pay for Apple Care. She condescendingly said "those are NOT cracks. Those are scratches." I said okay well either way that's what I'm here to fix. She again, rudely, says "well if I take it to the back to the technician they won't be able to fix it". I was confused and I said "okay? well what would you recommend i do for it?" and with her same attitude she snapped and said "I don't know. There's nothing we can do." Annoyed my fiancé and I left with no help whatsoever and instead were disrespected and belittled by her entitlement. Mind you these "scratches" were minor and nothing major. She had no interest in helping us in any way. No advice on next steps. No thanking us for coming in. Nothing. I'm not sure what her problem was. I work in customer service myself and that it not how you treat people. Shame on her and shame on this entire location. From looking at previous reviews im glad to know im not the only one who feels this way. Save your time, gas, and money and go somewhere else. read more