My wife and I had a wonderful experience at the T-Mobile in Vintage Faire Mall. We both bought the new Samsung Z Fold 7 and the process was very pleasant. The person who helped us, Ish (I cant remeber his full name), had a great personality and it made the experience pretty fun! The store was a little busy at first but we didnt have to wait long for help. He was able to give us every detail we needed to know before upgrading out phones. This is the second time I have visited this location and I think it will be the only T-Mobile store I visit! read more

After visiting 2 other t-mobile stores and kept getting the runaround, we finally visited the T-Mobile store in the mall, we had the fortune & the pleasure of meeting Enrique & O'Neil these two gentlemen were exceptionally helpful! They 100% took the time to listen and troubleshoot all of our concerns. This was the best experience we've ever had There was zero waiting and I was so ecstatic that my issue was finally resolved, I had to give O'Neil a hug! Thank you for delivering excellent customer service with grace! Now that's what I remember customer service is supposed to be about! read more

The employee is good, but the manager is the worst everyone. As soon as we went in the store trying to talk to him he looked at us and walked away. Very unprofessional any question you ask he says he doesn't know. read more

Enough people working, no reason the wait should be so long. No communication. Other customers are just leaving as well, from the lack of communication. Does not seem like these employees know what they are doing read more

Bad service, my phone was stolen. Tried to file a claim and went to a store. Company refused to help me, I even showed my drivers license, knew my password and they refused to help​ read more

I drove to this location because the tracy location was full of rude staff & an even ruder manager. They made me go back and forth, only to waste my time and not help me at the end. Huge rave to Edgar!!!! We explained to him what we had been through and what our situation was and he helped us right away. THANK YOU EDGAR! Thanks to you, I had an amazing experience at tmobile today and I now have a working phone. You explained everything perfectly and I left happy! read more

I'm having a screen repaired. This repair takes 10 mins when done by a skilled tech (I have 12 years wireless management background). Why would you schedule an appointment meaning time dedicated to a client for someone then take 2+ hours to fix it. Come out repeatedly telling me 20 more minutes then again 20 more minutes to tell me that you cannot fix my phone because the tech broke it! I'm livid, don't waste your time coming here. It's now 3+ hours wasted for nothing. What a huge lack of customer service and a terrible client experience. read more

Lily is fucking awful and lazy. Got to the store they said that we would have to wait and they might even get to us at all even though we got there over an hour before they closed. She says they are short staffed even though there was only one other customer is store and two workers instead of helping us the two workers only helped the other customer. read more

Lazy and rude staff... walked round for 10 minutes trying to see if they asked if we needed help, one girl was in sandals just on her personal phone. Other dude was rude af when he said for us to wait for help read more

Not sure how this ended up on T-Mobile I was writing a review for the Apple Store so I tried to get it removed but they wouldn't let me sorry about that! So I bumped it up to five stars because they wouldn't remove my comment so the comment below is for the Apple Store not T-Mobile! 3star review for Apple Modesto store at Vintage Faire review: Make sure to make an appointment this location is ALWAYS CROWDED never try to drop in unless you have at least Four hours to spend! Mostly helpful and friendly except for an overweight white woman (mid 30's)floor mgr. rude, uptight and condescending.she wore no name tag so I cannot name her. Everyone else was helpful though especially a young woman wearing Tory Burch glasses curly black hair like I said they were no name tags. read more

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My phone was affected by the t mobile outage 2/12 went 10 days with no service went to over 3 t mobile stores stayed inside for hours talking to representatives customer service etc no one could fix the problem . I came to this store in the mall 2/21 , every employee was helpful , KARLA especially she fixed my phone did everything she could to resolve the issue and 10 days later I have service again thank you SO much KARLA !!! You literally made my day ! read more

This place is absolutely horrible. They are quick to sell you a phone and plan . I return the phone because I wasn't satisfied with the service. then they charge me of $50 restocking fee which I was never aware of from the beginning. Sammy was her name. You were very nice at the time of purchase. But instead of a solution to the problem she just brushed me off like I was nothing. .typical customer service. The manager was completely useless in the matter . I will never return to this store . This is for the T-Mobile store in the Modesto mall read more

Guess it's an ok place. Stopped in here to see what kind of a deal I could get. Was not impressed with their offer. The staff was very nice and very knowledgeable and they do have some very nice equipment. Just didn't like the offer. read more

I have been with T-Mobile for a while and never had a problem with the service. But yesterday I went in to see if there was any way I could lower my monthly bill. The girl that helped me was so rude. She acted like she didn't want to be there. I explained to her that I didn't want to leave t mobile because I have been a customer there forever. And she looked at my account and said " really? You've only been here ten months" I explained to her that I was previously on my parents account which has been established there for over 5 years. She seemed so bothered by helping me. I love T-Mobile but after this I really want to switch and recommend the same to my family and friends. Don't get a job in customer service if you don't want to help.. read more

originally spoke to Joey on the phone and he was extremely helpful! came after work that day and was helped by Joseph, whom was always very kind and helpful! there was a young blonde (didn't catch her name sadly) but she was also very kind too! they both made my trip to T mobil so easy. i'll definitely be coming back to that store. read more

Went here to get my daughter an upgraded new phone. Finally the lady (manager i think) see us standing outside the door after 15 mins and takes our name says its an hr wait we call you. Only 3 customers in the store. I was ok whatever. Wait an almost the full hour, and I went in the door and sat on a chair by the window as I am handicapped with my knees. The lady then comes to me and says I have to wait outside cause of their rules. First of all the store is huge not many ppl in there. We saw 2 workers leave for lunch. I said how much longer its been an hr. she says its an estimated time. She was rude. I thought I am going back to the store where I started my service at Mchenry and Granger. Drove over there, went right in. Was treated nicely. Helped quickly. The store half the size of this store on Dale and they was 3 customers being waited on. They explained everything, we got the phone, they also fixed my phone! And it all took maybe 45 mins. Awesome customer service and went above the norm. Go to Mchenry store you will be treated right!! read more

Store wasn't too bad when I got an iPad added to my account ,HOWEVER.. When I turned a phone in for an upgrade they NEVER checked it into the system and this was last October .. I have been paying $27 a month for over a year because they didn't insert it and close it off my account, I went in last week to get it situated. Told me a higher up manager would do the search and credit me and call me within two days .. It's been 7 days . I call every day and they don't pick up except 2 times both saying they would tell the manager I called ... I'm doing them a favor by not going in but that's my only option at this point. This is ridiculous and this bad Yelp review is their least of worries because I'm going to district and def not recommending to anybody smh. read more

I've been thinking about changing from AT&T so I went in to check out their unlimited data plans. Staff was very friendly but did not inform me about needing my phones unlocked by AT&T until after I paid to have my service transferred. So when I called AT&T I found out I'm still on contract and phones cannot be unlocked till after or pay early termination fees. I didn't want to turn in my phone and T-Mobile won't pay unless you trade in your phone and buy a new one. It's been 2 weeks and still unable to unlock my phones. They shoulda told me to unlock my phones first before taking my money. I recommend you make sure your phone is unlocked if you plan on keeping it. I give 2 stars cause they took my money and didn't properly inform me about my phones needing to be unlocked. Woulda gave 1 star if they weren't friendly. read more

The people here are fun and inviting! I always have a great experience when I go in! They always have good promotions and new products!

This place is horrible!!!. They won't help you deceive you into. Plan and all lies. Ending up with Bill's never paid for

Josue and Brittany are awesome!! had a great experience switching over from sprint!!

I came to this T-Mobile store to switch 9 phone lines from AT&T after being frustrated with the increasing costs of AT&Ts service. I was prepared for the worst as this store had poor ratings here on yelp. However, i was pleasantly surprised with exceptional customer service from Peter and Brittany. BUT, the day after my visit is when things went poorly. I was called by the store, and they informed that they messed up, and told me what needed to be done to fix their mistakes. Now, three weeks later, its finally sorted out but how we originally wanted. read more

so came here to get my mom a flip phone hoping theyd have it they did have one and the lady brought it from the back room i dont know if it was a display one or what so we asked about the plans and stuff she eventually found out that they dont have flip phones that it was out of stock so i guess the manager came and offered us a better deal a zte touch screen phone for $30 and then the payment for service and a opening fee charge but that theyd credit us $10 for the next month or so it was something like that i told her over and over my mom loses her phones and that she didnt like flip phones she didnt want to listen, just wanted us to get what she offered i asked if other stores might have them and she said no automatically didnt even check the system, didnt call other stores and didnt offer advice that theres a best buy downstairs and that they sell them there so we left i got a better deal with at&t, they were friendly and recommended to buy the phone from best buy since it was cheaper and that i could come back and she could activate it. I dont appreciate people that half ass their work and those that dont listen to their customers and their needs read more

Terrible customer service.. I get off work come to the mall to get my screen protector replaced on my iPhone XS Max.. I get helped by a worker named Mimi.... EXTREMELY condescending, and aggressive when talking to me and her co-worker... she told me she needed a receipt for my purchase after I told her I bought my screen replacement at that exact location. An employee then told Mimi yes he did buy it here and she got defensive and belittled me buy saying there is no proof of purchase.. so as she looked my account up she had found a receipt that showed I got a replacement with this phone, with the screen protector I currently have and am trying to get replaced again.. she says ok so I found the receipt you have but I need the original one because this is not enough proof that you bought it.. now she is calling me a thief in-front of the entire store supper embarrassing.. total waste of time....definitely thinking about switching carriers. read more