Visited the Apple Store at Vintage Faire Mall in Modesto on Sunday with an issue with my phone. It…read morewas the holiday rush, so they asked me to come back first thing Monday morning which was fine since they had my parts ready to go. I got there at 10 AM, left my phone, and picked it up at 11:45 AM. Overall, my experience was great! The staff was professional and helpful. I didn't get the African American male supervisor's name, but he was awesome! He made sure I was taken care of and checked in with me throughout the process. Great attitude, and I'm thankful they have someone like him at that store. Security presence was visible, which was nice to see. The store was clean, and restroom accessibility was great--nice not having to walk all the way inside the mall. Make sure y'all have AppleCare! Saved me a lot of money. Thank you! I see a lot of negative reviews here, but I'm glad my experience wasn't bad at all. Thank you guys, Rodolfo

take brandon off of the floor, was on hold with t mobile for 40 minutes last night, he then told me…read moreto hang up because he could activate our phones for us, just for us to come back this morning and had to call t mobile again. was at the apple store for 6 hours yesterday. heard different things from everyone i talked to. absolutely ridiculous

My husband and I went into inquire about upgrading our phones and let me start by saying we've…read morenever been to an establishment where they had employees so blatantly disrespectful & just rude not only to us but everyone who entered the store. And openly carrying weed in their work bag where anyone can see not even trying to hide it.. sheesh at least keep it zipped.. all around horrible experience. After we left we noticed that our phones had been turned off and had to return to have them fix their mess up ...

Walked in 20 min to close because my phone gave me a no sim message and had no service to call or…read moretext and the girl told me they couldn't help me because they were about to close and to call tech support. I had to drive home to connect to wifi and to use another phone to call and have them fix the problem. Was a 15 min phone call. Took me longer to drive home and find the correct number to call.

nice employee , really friendly and talkative and kind and really helping my phone strugglesread more

OK, so I'm visiting the area and got a replacement Phone via insurance after looking around Google…read moreand yelp reviews in Colleen, Verizon Customer Service and confirmed that this is the only company store in the Tracy Modesto Manteca area I called to ask a few questions mainly about activating my replacement phone and I got Roberto. He was professional and friendly. Do we have a pleasant informative phone call About an hour later, I had another question and called it happen to get David the store manager and found him to be very friendly and helpful and professional on that phone call as well and from my phone call with him I made an appointment the following day, which would be yesterday, Friday to get help I politely asked to have someone who is very knowledgeable and with local personality you set me up with Joe and while I'm sure no doubt they have many good people. I look forward to going in to get help with my phone activation, especially because I had an unfortunate situation in the past where some data was lost so I really value getting help in person in a competent store with someone nice and effective Upon arriving I was greeted. I signed in the store was pretty busy. I'll be at a small store.. Had a very reasonable weight until Joe came out to help me and he was just really top shelf great personality genuinely friendly and he had some insight to my needs from my appointment but he asked me what's going on and what I can say is he really cares if the opposite of transactional with Joe and he's very knowledgeable my activation of a new phone and transferring all data is a process took about an hour roughly and several times he would juggle to help another person because this is just a nature of the industry and this is OK, but he would come back and check in. Let me know where things are at and towards the end had a chance to actually talk with him while he was wrapping up my transaction. Top shelf very knowledgeable super genuinely friendly just awesome. Really cool guy will help you with your phone needs simultaneously. lol I told him all of this and I thanked him. I had hoped to put a face with the voice on the phone with David. Unfortunately he wasn't available during my time at his store. I think this is very important. The reviews are a bit polarizing. There's like one and two star reviews four and five star reviews this day and age with the retail consumer. We have to look at the negative reviews and you know maybe read between the lines how credible are they? I thought this the night before I went in and before I talked with Roberto and David on the phone respectively. While I was in the store being helped, I observed many other Verizon reps helping customers with various needs in my honest sense was there's a very strong Customer Service culture in this store in my humble opinion I have plenty of time by myself during this process, the transferring of all the data takes time, but I saw a lot of reps providing great customer service a great energy engaged with their customers and I think it's really important to share this in this review. I think there's a lot of people working really hard that are happy in this store because of the leadership from David. I chatted briefly with an employee hoping David was available but he was on a conference call but I had a rep say I thought about going to another store four months ago or this store but because of David, I came here so just wanna say thanks to the whole staff from top to bottom a great experience my phone's working great I love it. Why did I wait so long to use the insurance? Oh I thought about upgrading to the 17 Pro Max that burnt orange is really bad ass lol but I spent 100 bucks and I love my 11 Pro Max and saving money Anyways, do yourself a favor go to the store I think there's a lot of great reps here. Great culture working hard to take care of Verizon Customer's thanks Joe. You rock appreciate the Convo and your help.

This is a scam. I mailed them my phone after they quoted me a great trade-in price over two months…read moreago. They acknowledged receiving it and then went radio silent. When you try calling them, you reach a store in California and they can't help you. The FAQ page on their web sites doesn't work. I'm going to report them to the state and federal authorities. Stay clear.

Smooth transaction and quick payment. Received quoted price…read morefor my IPad. No complaints.

Came here to get a repair on my phone, honestly did not really want to do it yet felt really…read morepressured by the employee here. The overall process was around 20 minutes. When picking up the phone there isn't much that i was able to notice. But upon further inspection these screens are terrible. My phone has never overheated this much. I also am no longer able to play any games as this part that had been replaced is no longer able to handle the graphics which ultimately lags the whole game. For 120 dollars definitely not worth the quality at all. Honestly felt like a scam as sales are final even though it is defective. Definitely think twice before replacing your screen here. My phone is usable yet the functions are terrible. The screen brightness is very low, it overheats, i can quite literally see the pixels and this is something i have never seen on my actual apple screen. Will probably have to buy a new phone thanks to this repair.

From the owner: Looking for reliable phone case and screen repair services near Manhattan Village or Vintage Faire…read moreMall? Visit Cellat Vintage Faire Mall for expert phone fixes, including phone screen repair, mobile repair, and RV mobile repair. Whether you need to fix a cracked screen, replace a phone case, or find mobile repair solutions near you, we’ve got you covered. Conveniently located for residents and visitors near Vintage Faire Mall, we also offer RV repair services. Stop by for fast, professional mobile repair today. Find the best mobile repair shop near you.

My wife and I had a wonderful experience at the T-Mobile in Vintage Faire Mall. We both bought the…read morenew Samsung Z Fold 7 and the process was very pleasant. The person who helped us, Ish (I cant remeber his full name), had a great personality and it made the experience pretty fun! The store was a little busy at first but we didnt have to wait long for help. He was able to give us every detail we needed to know before upgrading out phones. This is the second time I have visited this location and I think it will be the only T-Mobile store I visit!

After visiting 2 other t-mobile stores and kept getting the runaround, we finally visited the…read moreT-Mobile store in the mall, we had the fortune & the pleasure of meeting Enrique & O'Neil these two gentlemen were exceptionally helpful! They 100% took the time to listen and troubleshoot all of our concerns. This was the best experience we've ever had There was zero waiting and I was so ecstatic that my issue was finally resolved, I had to give O'Neil a hug! Thank you for delivering excellent customer service with grace! Now that's what I remember customer service is supposed to be about!

Needed to fix the back glass panel of my Samsung Galaxy S10+ and decided to drop by. After some…read morequestions the total for the fix would be $62, which I think is not bad although I have no idea of the usual prices. The only thing I can possibly nit pick at is the fact that after the repair there was a little bit of adhesive on the back, but honestly that is nothing you can not get off yourself. Overall they are very nice people and really gave me as much information on the whereabouts of my order as they could. They even called back in the guy who does the actual repairs as I had missed a call from them telling me he was ready. Great little business and I will always return to them whenever I need any type of repair.

Jon was incredibly helpful. I originally went to repair all and after watching the white guy try to…read moremake some extra money on a customer by lieing and then charge me a deposit after him coworker already ordered my part, I figured I'm not bringing my phone back. They start high and change prices later if u ask. I'm so glad I found Modesto phone repair. Jon was incredibly honest and tried to salvage my phone first before switching any foreign part. When it didn't work we went to plan b and when plan b didn't work he said he tried everything but too much damage was done. He didn't charge me for labor. I appreciate his honesty. And his prices were half of what repair all wanted to charge. I value honesty and will always bring my needs here. Thank you Jon for your service. I hope I don't need you again but if I do I know I can trust you.

The owner is usually on sight. He and his staff go out of their way to help you find what your…read morelooking. They won't try to just sell you anything if the gadget isn't right for you they will be honest. If there is something you want they will try to get it. They are informative, honest and fairly priced. Not only that but they are not greedy if your maybe a few dollars short, they will give a discount to help. I keep going back because I know they are fair.

This store has the best service very friendly, great atmosphere, a LOT of tech, and a great place…read moreto sell your gadgets and tech you don't need/want for store credit which is what I go for and outside money (not in store credit) I drive from Stockton just to go here! Great place!

The staff is amazing. They're helped me with my phone issues…read more Long story short, my phone got stolen on Mother's Day and I came in a minute before they closed, they still helped me with a smile on their faces. I needed my old phone to be switched to the service. That being said, I was able to find the location of my stolen phone. I had to go in a couple of times after that to fix some glitches and each time I went, the employees were amazing with helping fix the issues .

If you want a smooth and great experience when purchasing a new phone go see GONZO he is absolutely…read moreamazing and very knowledgeable. He has helped me with my last 4 phones that I have purchased and he has been great every single time. 100% recommend T-mobile on Dale Rd.