I remember fondly the days when I eschewed all brand name computers, preferring to save money building and repairing my own computers. At some point, I realized the value of my time, and broke down and began purchasing retail. In general, this has paid off. I might miss my hardcore geek roots, but value the time and the fact that things just *work* more. With all this in mind, I brace myself as I take my out of warranty macbook to the apple store for them to look at it. I came on a Saturday afternoon, and the store was packed. It seemed as if there were almost as many sales reps as costumers, though (it is quite cute to see them whip out their iphone to charge a credit card). I was fully prepared to walk out complaining about apple's overpriced merchandise and service fees. I wisely made an appointment online, and was seen within five minutes of the appointment time. The service rep quickly diagnosed the issue and repaired it, shockingly, for free. Instead of fuming, I left the apple store convinced that the extra couple of bucks I spent on the the computer was well worth it for service like that. read more

Aww! This store is smaller and less chaotic than the Lenox one. Had to go in for a 'Genius Bar' appointment for some technical difficulties. . and was in there for nearly two hours, so I feel pretty qualified to review! If you like browsing all those phone cases and shiny computers in an atmosphere as quiet as Apple stores get, this is a good call because of its size. Also true if you need to make a technical support question. I was able to make an appointment for the same day. The staff is all super friendly, and during my two hours, I got to watch an incredibly diverse crowd filter in and out (is it not Coca Cola but really Apple computers that could teach the world to sing with all that perfect harmony?). read more

Loooooooooved my experience with Tanisha. She was such a great help to me--very polite and patient as I was having trouble with my newly issued debit card. I spent about an hour trying to work it out and she managed to stay with me and find alternative options so I could purchase my items. Everyone I interacted with here was PHENOMENAL. Highly recommend this location! read more

I'll start this off by admitting that I am an "Apple fanboi". I switched to the Mac about 4 years ago and have never looked back. My Apple experience hasn't been perfect, but I've been more than pleased with Apple's support and service. My review for the store is also somewhat a review of the company. I bought an iPhone back in September, and have been very pleased with it. Recently, however, I began having problems plugging the headphones into the recessed jack because the plastic "boot" around the plug had come loose, getting caught on the iPhone's housing. I headed into the store on Sunday to talk to a Genius about how to fix it, if possible, since I didn't want to spend $30 on new headphones. Never having a need to talk to one of the Geniuses, I wasn't aware of how you go about signing up. I talked to one of the retail associates who walked me through getting a reservation on a MacBook Air in the store. There were quite a few people hanging around the Genius Bar, so I was surprised to find the next available reservation was in 2 minutes. I signed up, and less than 5 minutes later the Genius called my name. I started to explain what was going on, and he immediately said there was no easy fix for the headphones, and that he would just replace them under warranty. Huh? I couldn't believe the headphones were covered under the warranty. Add to that the fact that I was in and out of the store in less than 10 minutes, and I'm definitely happy. I didn't have to call the company and rot on hold for 3 hours before finally getting to speak to the wrong person in India, only to be told I have to send the phone in for repair and wait a few weeks for them to look at it, hoping it doesn't get lost or stolen on the way. Instead, I stopped by a local store, where I was treated with respect and shown that the company values both my business and my time. Apple products may be a bit more expensive, but when you need help, you don't have to jump through hoops and wait forever for them to deliver service. To me, that's definitely worth paying for. read more

I am the first to admit that if I had written this review six months ago, I would be giving one star and advising Apple users to go to pretty much any other location. However, I went into this location yesterday and had the absolute best experience. I had been having a problem with my iPhone for the past month. Two weeks ago, I made an appointment at the Lenox Genius Bar. While the lady who helped me was nice, I think everyone can agree that the most frustrating thing to hear is "if this doesn't help, just come back in"...especially after you've already done exactly what they advised. Anyways, I went home, and like I expected, the problem persisted. I made an appointment at the Perimeter location because they had an open appointment the following day. I sincerely wish I could remember the name of the man who helped me because he deserves loads of praise. He ran a few tests, replaced my phone, gave me helpful tips, and told me what to do if the problem persisted after I left (a huge plus for me). My mom recently went into this location as well, when our desktop got hacked, and they sorted everything out, with a smile on their faces. I can tell that some sort of reorganization and retraining has gone on within the past year, and these guys definitely deserve loads of praise! read more

Unprofessional worker, her name is crystal, short black with curly hair, no greeting, nasty smell and didn't know what she was talking about. I don't recommend dealing or even approaching her if u ever come to this store. The manager Jonathan was not any better. Worst customer service I've had bc of this too ppl read more

Apple Perimeter - If u ever see this face just ruuuuuuun away - Computers Near Me - Atlanta, Georgia

Have been having an issue with my iPod. Now, this may not mean anything to some people, or even the average person. To me, it essentially means I'm gazing at my iPod longingly. Unable to use it. Unable to hold it in my hand. Unable to to place my fingers on the play button. In case you were wondering, it is a black 180 gig classic. My world. Seriously. I worked out, ate, drove my car, went to sleep, went to the grocery store, and went shopping with that thing. Anyways... Came here after school, around... 3:40? Was told that I couldn't be seen for another hour, so I wandered the mall for a bit. Mostly Anthropologie, and Charlotte Russe. Came back around 4:40, on the dot. The place was still swamped, with kids and teens and adults. Checked in and waited for about... 15-20 more minutes, but didn't mind. I wasn't in a hurry, and the Genius guys that work here... SERIOUSLY CUTE. The guy who was in charge of my iPod tried to fix it. He spent some 10-15 minutes on it, poor thing. Chatted me up for a minute, then tried again. I had a feeling it was unfixable. Just my luck to drop 220$ on it and have it less than 2 years. Basically it was the hardware. Cute guy too, which left me flustered. The customer service was pretty good, but the store was extremely busy. Wouldn't have expected anything less for an Apple store, to be perfectly frank. Could have seen where that could potentially be really annoying to someone in a hurry, or someone trying to get something checked out before their lunch break was over. I'm not one for crowds, so I wouldn't just browse around. I'll probably come back once I manage to get the money to purchase a replacement iPod. I was told that at least I won't have to pay full price on it, since it was a hardware issue. About half the amount that I originally payed, actually. Unfortunately I am a broke college student, so we'll see how much longer I can stand to use my Samsung Galaxy as a music player, with it's pitiful storage. read more

Great experience for me and here is why. I brought my 18 month old macbook in because the keyboard was not working correctly. I only had the standard 1 year warranty. My 6 year old said he spilled water on it while watching a dvd. Not good. I brought it in and after I waded through the 30 customers and 40 employees to the back desk and they checked me in after a 15 minute wait. A gentleman named Imani helped me, and a great help he was. He figured out that the control key was interfering with the trackpad. The control key always operated as it was depressed, even though it wasn't. Keyboard had to be replaced. While I was there I showed him the back, where the rubber backing was bubbling in one spot. They said they could take care of that too. Keyboard is integrated to the whole top half of the case so it all had to be replaced. Breakdown of cost quoted to me: $85 for the keyboard, $39 for labor to install keyboard, $35 for rubber backing, and $39 for labor for that for a total of $198. However, Imani said that's what it WOULD cost, but under a quality control program, they were going to provide the back for free, the labor to install it for free, and the labor to install the keyboard for free....so total cost to me only $85. What a relief...my macbook quits and only $85 for all that. My computer was ready 4 business days later, so up I go to pick it up. I had my paperwork that showed the total cost of all repairs was $198 but only $85 was due. A different employee retrieves my computer and tells me that will be $198!!! Hold on partner, it says only $85 was due. He doesn't know how to enter it so he calls someone else, and they come over and look at my slip and then tell me that it was my lucky day and under the quality program of some sort, there was NO CHARGE. Damn I was lucky. My computer had a completely new bottom case...it looks brand new. So my 6 year old who is with me gets a "thank you" from me for breaking my computer and a blizzard at Dairy Queen for a reward. It was my only experience dealing with this store and I couldn't have asked for a better one. I do however think the place is extremely crowded, and can't even understand how in the world they can have so many employees. It really is a jungle in there, but I made out great. read more

Apple's customer service is unmatched! Cost only $29 to replace my damaged screen for iPhone X with AppleCare.

#Yelp #Yelp365 17 - I have been an apple fan for years, and this store is close to work and home. When I purchased my iPad, there was confusion on the one I wanted. When it came time to go to the back to get one, they ran out. They were apologetic, upon leaving I spoke to another employee who was understanding and made it happen. I give them 5 stars for handling the situation in a very positive way. I imagined the tone would have been the same... "too bad", but was wrong. My 5 year old iMac suffered a hard drive failure. The turn around was a week and they could only replace with what I had at my cost since it was out of warranty. They referred me to another store in Atlanta that did a stellar job, increased my memory and tripled my hard drive. Still going strong 5 years later, boots up in 15 seconds. I work with the Business services team and they continue to do an incredible job for me and my colleagues at work. I have purchased iPads, iPhones, MacBooks, and I am out of the store in 5 minutes each time. I enjoy how they show me how I can better leverage the Apple mobile devices in the workplace. read more

I was here with friends, so I felt obligated to check in on my Andorid phone. With regards to a review: Attentive staff, even when they're crazy busy. read more

If you make an appointment won't plan to be seen on time. Also do not expect any kind of notice that the genius bar is over an hour behind. The employees are horrific. They are incredibly rude and unprofessional. There appears to be no management to voice concerns to, just a bunch of red shirts who for whatever reason cannot help. We were asked to move from one area to another to be seen more quickly...this made no sense we had an appointment! They have far too many employees doing from what I could tell nothing! And not nearly enough employees or geniuses to help with real problems. I'm completely unimpressed. Cliff notes version: Even with an appointment don't expect to be seen anywhere near your scheduled time. Ridiculous! -Tom read more

Ive had a good experience here and a bad one. I was helping a friend buy an adapter for her ipod to be played in her car, and the guy was super helpful and nice. another time my ipod just completely stopped working and the guy was suck a dick to me. he fussed at me because i had an appointment and i was 5 minutes late b/c i was talking to some other staff girl. really? i was super annoyed. read more

Always a line, never enough people working. Save your time and sanity and go elsewhere

I'm bringing in a perfectly 6S plus iPhone screen nothing a matter with you they tell me I have to sign off on a waiver saying that they don't warrant third-party Items. I asked them to change the battery. They take your phone I go down to the T-Mobile's and Lord to see what they have that's my provider. I decide I want to upgrade to the galaxy S 10. I quickly ran back to the Apple Store and tell them not to change the battery. They want to know why. I reluctantly telegram time getting a galaxy S 10. God forgive me for telling the truth. At first they bring out a phone that's not mine. And then we bringing my phone but they cracked the screen. Obviously as a result I cannot trade my phone in to T-Mobile. Beware. 1st they tell you how the can screw you over then they have u sign off on being screwed over then they screw you over... my advice is try hard to do the repairs your self... don't trust these people read more

Apple Perimeter - Total crooks. Be aware. Worst case scenario will happen - Computers Near Me - Atlanta, Georgia

So my power cord crapped out on me that I bought in September. My laptop is only two years old (I don't have a warranty as I have friends that can fix stuff for me). Was pretty upset that I had to go into the store as I can't stand the people that shop there. There are always at least of group of people that stand in front of the devices mouth down low drooling like they're looking at a stripper or something. The Lenox Square location is the vortex of hell for me and the Mall of GA location is too far so Perimeter is my favorite location. I called to make an appointment at the Genius Bar, checked in about two hours later, waited 20 minutes, and got my new cord in ten minutes. Thanks Apple, you restored my faith in you but the majority of your clientele still suck. #Yelp365 - 27/365 read more

Appointment was at 1:20 it's now 2:05 and still waiting. Multiple people who came in after me are being attended to.

If you are wanting to get your repairs done or even take a look at the new products to decide on what to purchase, please avoid this store. I went to this location on 1/22/2022 for a Genius Bar appointment to repair my iPhone 12max pro as it is experiencing sound issues. I get there at 3:20 ish for a 3:15 appointment. I waiting online to be helped, just to find out my reservation was cancelled at 2:32 as it was over 10 mins after my appointment. As I was online for over 10 minutes with no help. So the rep who was helping tried to say I had to wait a whole hour to get helped now, I told him I was waiting online and that was not my fault. He decided to help me and told me the repair will be an easy speaker replacement but will take an hour and 45 minutes as the techs had a backed up queue. I said it was fine and went shopping in the store taking a look at the new devices and accessories. This is when another rep approached me and asked if I was being helped, to which I responded yes I was working :pointed at rep: with him. He then told me not to wander around and stay near the rep that was helping me -_-. I paid the rep no mind and decided to grab a bite to eat at the food court. After 2 hours I did not receive any notification that my phone was ready so I decided to head over and see what was going on. Here is where things got sketchy for me. I asked the rep if my phone was ready, the rep asked for my credentials pulled up my account and walked over to what seemed like the manager to discuss something. Saw some head shaking from afar, going to the back then coming back out to the floor, some more discussions. Then the rep finally comes back to me and informs me, my phone can not be repaired today due to the issue being more cumbersome than initially was expected. So I had an option to leave my phone and return to get it when it was ready or call apple care and do an express exchange and that all the notes in the system have been updated so the phone rep will be able to pick up where they left of at. After back and fourth with the rep I decided to head home as I have already spent 3 1/2 running this errand and do the express exchange. When I get home I search my cases, and what do I find? No case for the Work done in the perimeter mall apple store, all that was there was my original case that the rep initially cancelled because they had me waiting online to help me and they took too long to help me so they cancelled my reservation. I then had to spend another 45 minutes on the phone going through all the diagnostic and trouble shooting over the phone, then provide my cc for an 1100 dollar hold to receive a replacement device. I asked if I was going to receive a new device because of the hold of 1100(price for new iPhone 12 Pro Max) , they responded that I will be receiving a refurbished like new device. Apple is slowly loosing its appeal in my eyes, this makes no sense you are putting a hold on my account in case I don't return my non functioning device and send me a device that has a lower value of the hold. Apple is always trying to win. Never had such a bad experience like I did today. read more

I had bought my son an Apple Iphone 8+ with 256 GB and a 2 year Apple care plan as a gift. Everything was paid in full. Easy check out and online experience. The fun began when my son tried to pick up the phone. I reviewed the criteria to pick up the phone as my son was going to pick up the phone since it was a gift. I was working in California as a physician and my son was in Georgia at the time. The Apple web page information stated that I had to make my son an authorized user on my Verizon account to pick up the phone. I called Verizon directly the day before my son was to pick up the phone and made him an authorized user with a Verizon employee. I sent my son the email to pick up the phone and when he arrived at the Perimeter Mall Apple store, the Apple employee told my son that he was not an authorized user and that he was unable to pick up the phone. My son contacted me in California while he was talking to the Apple employee and I asked my son if I could speak to the Apple employee on the phone. They refused to talk to me. Really!! Totally refused to talk to me. My son was very nice. No attitude, nothing. I told my son to ask for the manager which he did. The managers name was Trip and he was told what the circumstances were by the Apple employee and my son very nicely asked for the manager, Trip, to talk to me on the phone and Trip refused to talk to me on the phone. Again, they refused outright! I told my son to say thank you and walk away. He did this and I subsequently called Verizon and told the Verizon representative the circumstances. The Verizon representative informed me that my son was indeed an authorized user as the day prior. The Verizon employee told me where to see the information on the website so that I could take a image of the website. I sent an image to my son and the Verizon employee waited on the phone with us on a 3-way call as my son went back to the Apple store for a 2nd time and tried to show the image to the manager. They refused to look at the image and they refused to speak to the Verizon employee who wanted to confirm with them that my son was an authorized user. After the Verizon employee heard the Apple store's response, they apologized to me and my son and the Verizon employee tried to call the store directly. She could not get through to the store, but was re-routed to Apple main customer service. The Verizon employee explained the situation to the Apple team and she was informed that if there is a question than the protocol was that the Apple store should call Verizon directly to confirm as sometimes, the information is not correct on the Apple's system when they look at the Verizon system. My son requested to the Apple employee to call Verizon directly and the employee and the manager refused saying that it was my son's responsibility to make sure that he was an authorized user. This is not typical of Apple or their employees and I was gravely concerned about the treatment that my son had received at the Apple store at the Perimeter Mall. My son is a straight A student, very articulate, composed and well mannered and he did not at any time have an attitude with the Apple employees. He did tell me that the Apple employee and the manager were not appropriate with him in their response and in the attitude and in the manner in which they portrayed Apple or themselves. They did not want to go the extra step to accommodate my son who was very firm in his response that their system was wrong and that he had done everything that he was supposed to do. They refused to help him pick up a phone that was already paid in full. My son left without his phone and went home after two hours at the store, trying to pick up a phone that was paid for in full. I contacted Apple customer service myself and there is case number pending. I was told by the Apple representative, Jacqui, for my son to go back to the store (for a third time) and that the manager would now contact Verizon to verify his status as an authorized user. Really !!! Two calls to Apple, one call to Verizon to pick up a paid in full phone. By this time it was 5 pm in Atlanta and my son was not going to go back to Verizon at that time with the infamous Atlanta traffic. Today is the 4th of July so he is not going today either. He will try tomorrow and hopefully he won't run into any more problems. But this is CRAZY for an Apple store !!! I switched my phone to a Samsung and I am glad that I did this. read more

The wait time at this location is horrible. Got here time they opened this morning and was told I have at least a 3 1/2 hour wait; ok. My info was taken by CSRep and I was told I wld be contacted when it was near my time to be seen. It is now 3:33 pm and I still have not been contacted nor seen to resolve technical issues. This unbelievable. read more

This apple store location went far beyond my expectations. After a disappointing experience at the Lenox Apple store, this location renewed my confidence in the apple company. Ty Lacey for helping out with my iPhone problem! P.S. In case you didn't catch it, do not bother going to Lenox Apple store. read more

My experience with Apple in general, and the Perimeter location in particular, has seriously made me consider whether I will buy another iPhone when my current phone needs to be replaced. On January 15, 2018, I went to Apple's website and clicked the link to start the battery replacement process for my iPhone 6+. I was connected to a support rep via phone, who ran some remote diagnostics and scheduled and appointment for me on January 20th at the Perimeter store. I assumed that this appointment was to actually get my battery replaced but, instead I drove to Perimeter only to have a technician at the store run diagnostics again, then tell me that the battery would have to be ordered. It was told the battery would arrive in "5 to 7 days" at which time I would be notified to come back in for the replacement. Then...I didn't hear another word from Apple. No phone calls, no emails. Until...7 WEEKS (not days) later when I got a voicemail saying my battery had arrived and I could come in for the replacement. I called back the number I was given, which went straight to voicemail, and left a message saying that I would come in at 11am the following day. I never got any callback or confirmation that my message has been received, so I just headed to the Perimeter store the following day. When I arrived and said I was there for my battery replacement, I was directed to a line of about 7-8 people where a single Apple employee was checking people in, despite the fact that there seemed to be MANY other Apple employees doing nothing but greeting customers as they came into the store. Talking to the other people in line with me, I learned that they also had waited nearly 2 months, without any communication rom Apple, for their batteries to arrive, after also being told it would take "5 to 7 days." While I was in line a gentleman came in to pick up the phone which he had dropped off an hour earlier for his battery replacement. Two Apple employees (who didn't seem particularly busy at all) pointed him to the line I was in. He asked why he needed to get into the line since he was just picking up the phone he'd already dropped off. After a few minutes of conversation, I overheard one of the employees (who seemed a little annoyed) tell the man that he might as well just get in the line, since it was only going to get longer while he stood there and talked to them. He came and got into line behind me, and also asked to speak to a manager. The manager came out a few minutes later and asked the man to come with him, but this didn't seem to actually speed up the process of him picking up his phone, as I was at the front of the line when he finally left the store, and wished me luck. After standing in line for about 30 minutes, I reached the front of the line and was told the battery replacement would take about and hour. The employee found my name on the list and started checking me in. He then told me my phone would be ready to pick up...in 2 hours. I was so fed up at that point that I just took my phone and left. I took it to friend's store in my neighborhood and had the battery replaced in 15 minutes, for only $20 more that what Apple was going to charge me. Apple charges a premium for their products, which I've always been happy to pay because I love Apple products and the great customer service that used to come with them. There was a time when Apple was known for their outstanding customer service. The loss of Steve Jobs is SO apparent these days. The most frustrating part of this whole story is that, while no employee at the Perimeter store was particularly rude (though the comment that the man I mentioned above "might as well go ahead and get in the line" was pretty dismissive), there was also no one who seemed particularly concerned about the long lines and general lack of customer service, though it was clear by listening to any of the conversations going on in the line I was standing in that people were frustrated. Even the manager who came out was not particularly apologetic or helpful. As I said, I'll really be thinking twice before purchasing another iPhone. If I want bad customer service, at least I'll spend less money on my phone to get it. read more

Walked in to get a battery replaced on an iPhone. Told I would take 10 minutes. Asked if they could send me a text message because I had other errands to run in the mall. The associate told Me no. Waited 20 minutes and no technician saw me. Very disappointed in a company I respect. I have been in the Apple echo system since 1986. read more

This apple store has the worst customer service I have ever experienced. I walked in for assistance and was greeted by an apple employee who asked me how she could help me. I told her my I-phone will not hold a charge for longer than 30min of talk time. She directed me to wait in line for the man with "locks" to get me checked in. I waited in line about 10 min and he asked me how he could help me. I told him the same thing. He told me to step to the side and he was going to check everyone else in and then set me up with the walk-in person. There were 10+ people in line behind me. I watched him check in about 5 customers after me, and then I felt as though I was being treated like a 3rd class customer. At this point I requested a manager. On the walkie-talkie, an employee said, "I need a manager for a complaint". Are you serious? Super unprofessional. I will never go back to this Apple Store read more

Apple Perimeter - Computers Near Me - Atlanta, Georgia

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Its a really small store but I have to say they function like a close family.... I have loved every experience at the Genius Bar they have not failed me yet...... Thanks you guys! read more

I went here this (Tuesday) morning to purchase a new laptop. The employee assisting us, Carlos, was very knowledgeable and patient in answering our questions, using some helpful layman's analogies to explain things. From start to finish, he probably spent about an hour with us, going through the different features of the Macbook Air and the OS in general, and answering some random questions my mom had about her iPhone. After our purchase, we were handed off to the setup desk, where another employee helped us. He was still very friendly, but a little more rushed. I could tell as we approached lunch time the store was getting to be a little bit more crowded with a few impatient customers abound. Also, I'm sure stating our clear intention to make a big purchase within moments of entering the store probably didn't hurt either when it came to ensuring that we got some solid customer service. P.S. I'm currently typing this review on my brand new MacBook Air :) read more

I had a wonderful experience at this store on Labor Day. As always, there was a helpful, friendly Apple employee to promptly greet us (although it was very busy). Brannon went out of his way to help select the product I desired while simultaneously keeping us engaged in a pleasant conversation. I will be back to this store! read more

The absolute best customer service in Atlanta hands down! The genius bar people and even the creative people (sale's associate) are so helpful and friendly. They make it a joy to be in the store - it's great! They actually perform their jobs with helping me with any problems and make me feel welcomed to be there. I've always came to this location if I ever had an Apple problem, which is often sometimes and they've always been nice to me. read more

Literally the least helpful apple experience I have ever had. I need to buy a charger for my Mac book pro. The woman outside would not let me talk to anyone with apple without an appointment. When I asked how to make an appointment she didn't know. Im all for COVID precautions but there was literally no one there at 9am I just needed to purchase a charger. If you're going to be strict about appointments at least have someone out front that is friendly and can give you directions on what to do next. She let me know my only option was to go online to our had the charger and have it delivered. She had no idea which charger I needed (my laptop was in my hands). The earliest delivery was tomorrow. How ridiculous. read more

I had good services with this store. It's smaller than the main Apple store in Lenox (No fancy presentation), but they should have most of the other stuff. Last time I was there, I was looking for a IPOD Nano accessory that broadcast to my car stereo. I got some good help from a girl who recommended me the Kensington RDS FM Transmitter/Car Charger for iPod. It's a tad bit pricy, but it worked out quite well going back and forth on I-20 (it's a lot better than the iGriffin I had with my older IPOD - ugh!). Stop by there. . . even though you don't have a Mac or an IPOD, stop by there anyway. :D read more

Well, I've been standing here for 70 minutes (so far) waiting on warranty repair or replacement of Powerbeats2 headphones, which are complete junk, by the way. I was told the wait would be 40 minutes. Read the reviews before you buy any of the beats products. Terrible. read more

Apple Perimeter - I've been here 80 minutes and these guys don't have anything to do? Why don't you fix my crappy Powerbeats2 headphones, which SUCK, btw. - Computers Near Me - Atlanta, Georgia

Rude and unhelpful staff here. I've been here for 4 hours. I can't stand the lack of a counter.

The most bullshit store. You pay for premium but get incompetent service. Piece of shit iPad case fell apart, went it to replace it and was told 3 days. Currently it's been 3 weeks. Can't get a response from the fuck tards on the phone nor email. Get your fucking shit together and quit worrying about who looks cooler in your apple shirt and get some real fucking work done! read more

WAY UNDERSTAFFED....COME ON APPLE...YOU SHOULD HAVE BETTER SERVICE. IS IT MANAGEMENT??? Don't bother coming on a Sunday..... On the positive, we had a very nice Genius with a pleasing demeanor and helpful approach to handling frustrated customers. MAYBE TRY LENOX...although....what's the POINT of an aPOINTment it should be an a-WHEN-THE-F***-ARE-YOU-GOING-TO-GET-TO-MEnt? APPLE--Start allocating more for staff for this store...you have terrible reviews. ALSO---redo the interior. It's so Apple 3g. read more

Fashionably late to the game, I decided this evening that I wanted to find an Apple Watch Nike SE to give to my husband at our gift exchange tomorrow as a last minute gift. I looked around, unable to find anything online local to me and decided to call Apple at Perimeter to see if they happened to have any in the store. While they did not (as, who could guess, they're out of stock all around the city right now due to mass purchasing for the holidays), sales representative Scott stayed on the phone with me for 25 minutes and ultimately was able to get one delivered to my house between 11:30 AM-1:30 PM TOMORROW when our Zoom gathering with family is at 2 PM. Rather than just saying "we don't have that here", he was cheery and told me he wanted to help me find a solution - he did just that! At the end, we wished each other a happy holidays and he mentioned what a nice way this was to end his shift. This has been a difficult year and I am so appreciative of those who are continuing to keep the positivity through it all. A HUGE shoutout and thanks to Scott for his wonderful customer service, his positivity and his willingness to go above and beyond. I truly hope this is seen and acknowledged! I will be calling the store shortly to hopefully speak with a manager and ensure this message has been received. Thanks, again!! read more

I accidentally broke my daughter's first phone. On Christmas Day. Before I could put a screen protector and case on it. I was crushed. A trip to the AT&T store lead to an encounter with a rude and most unhelpful associate. In discussing my options, she strongly advised me to stay away from the Apple Store as they would be too busy to help me. Her advice was suspect so I went to the Apple Store at Perimeter Mall anyway. Our first encounter was with Taylor at the Apple Store and she was an absolute joy to work with. She congratulated my daughter on her first phone and assured us both they could fix her the phone today. She added us to a short wait list to see a Genius and we waited patiently. It so happens that Taylor was the Genius assigned to us and we were delighted that was the case. She again assured us all would be well and told us to return in an hour to pick up our completely repaired phone. We did just that and couldn't be more pleased with Taylor and our experience today. read more

Terrible customer service! They are so freaking slow even when there are a low number of customers in the store. I've seen too many associates sitting and standing around! read more

No matter if you have an appt or not, you always have to wait. There are Apple employees everywhere doing nothing yet we still have to wait! Plus you always have to pay for everything. Go figure. read more

I've had great service at this location before, but this week not so much so. They did fix my macbook relatively quickly, but when my husband called to see when we could pick it up they hadn't even started the repairs. (So they forgot?) This isn't even the most annoying part - it's a human mistake, no big deal. But when I got my laptop back there was crud stuck in the keyboard & the keys & track pad are all sticky like somebody ate their PB&J sandwich while they worked on it. Seriously? Be considerate of other people's personal property. read more

The line is waiting too long and the people tried to rush in the store without line up. Therefore I go online and buy my iPAD air instead. Sign up FREE and shop at Apple Store http://www.dubli.com/T0WW3WV4 read more