Apple products rock. So many different devices capable of talking to each other. Plus Apple always improving the line of products. I especially appreciate the One to One staff for their patient guidance. The ability to teach is not something everyone is born with. So, I say thanks to Joe, Hubert, Michael and other trainers. read more

This is my favorite location - super friendly, knowledgeable & helpful crew! Super duper! Extra shout out to Bev - she was awesome!!

Wow, being from California I am used to Apple stores that have grumpy employees that wont talk to you unless you have some sort of appointment. I am also used to the stores being so full of customers you can barely walk or move without bumping into other people.What a pleasant surprise it was to walk in here! It was like being transported back in time when Apple stores used to provide exceptional customer service! Friendly helpful employees, ready to help answer questions or assist with purchases. What a nice experience. read more

My daughter and I spent the evening at the Apple store! If you know me, you know I don't have a lot of time juggling kids and work..:.but this visit solved so many of my life's problems and equipped me to go full speed ahead! I was interested in taking a class on how to use the new DJI osmo, so I can take better videos at work! And so I signed up for this cinematography class at Apple. It was free and they busted out the DJI and demonstrated how to use it- so it was a win win! Amazingly, it was just my daughter and I in the class- so the instructor tailored it and shortened the class to meet our needs. She was great! I had also made an appointment at the Genius Bar prior to the class for some computer issues I was having on my old MacBook Air, and they ended up helping me for 2 hours fix and resolve the issues I was having. They even were fine with us stepping away to the class, while files were deleting and new software being updated. It was so awesome. They were helpful, friendly, and professional. And I walked away understanding why apple products cost the amount they do, because I would've paid a lot of $ having to fix another computer elsewhere. I was so pleased with their service and so excited about their course offerings! Also, I was on the fence about upgrading my iPhone and talked to someone about costs, monthly plan, and features of the new phones- but I hear the new one is coming out soon- so I decided to wait and it will be a good excuse to come back and take more classes! Mahalo to Kahala Apple! read more

Given the craziness & tourists at the Ala Moana location, the Kahala Apple store is my #1 choice to go to. I make a lot of my computer purchases online but I often used to come for my accessories and repairs. I have been very lucky that most of my stuff has been covered by Apple Care but I have to truly appreciate the attention I have received from the staff. I almost always have seen them try to figure out a way to fix my problem without charging an arm & a leg (you don't see that often from a business!). I also like how much each employee really does focus on you & your individual needs. If they don't know what to do, they get help. We recently came here because my boyfriends computer screen broke during a recent trip. Unfortunately, even with Apple Care the damage was so severe we had to pay a whopping $700. :( We were upset as the damage happened over night & no one is sure what happened exactly but I have to acknowledge how well they handled us given we could cry or tell at any moment. We were happy with our service, our appointment was honored early & the overall experience was pretty satisfactory. They have gotten better about getting you helped as soon as you walk in and I found it way easier to do my shopping. read more

Quick n' easy service! They asked me if I needed help pretty quickly... and guided me through the whole process of getting AppleCare for my iPhone quickly and painlessly. Fastest, easiest, and most useful $100 I have spent in a while. Now I can carry my phone around with more confidence that it will be serviced if there is a problem. read more

Well - what do you say about Apple - you have to love their stores - especially cause they let you play before you pay! This location is also great because it is in the mall - so parking - check! I have to say though that as much as I like this store - if you come on a weekend it can be a little crazy with the crowd - especially around lunch time! That said, you can't really blame them - who doesn't own something by Apple and the next closest location is Ala Moana. I love that everything is electronic and they can check me out in like a minute. Waiting to get an appointment at eh Genius bar if you have a problem that needs to be looked at right away can sometime be a pain - but all the sales people are all very friendly and try to help you as soon as they can. I often do business here for the company I work for and I have to say I get the absolute best service from Mel - she is always on it and there to take care of my needs every time! I am a fan! It is because of Mel that I always come to this location. read more

Reese was our Apple genius tech. He cleaned my phone and also went to check if my battery could be replaced without a charge, which it was! He was very helpful on informing me that the glass screen on my phone needs to come off to replace the battery. He also informed me I have a bent frame so replacing it in the near future would be best! I'm going to be using my phone until it breaks so I'm very happy with battery change for free and cleaning !!!! I love free! Thanks Reese! read more

I was so excited to hear the Apple store was opening in Kahala Mall. I really enjoy going in to look at products, but the Ala Moana store was always too crowded and busy. The Kahala Mall location is a lot more laid back and relaxed and you can look at things leisurely. The staff is friendly and always ready and willing to help. I just wish I could afford to buy everything I want! read more

I can only say good things about this store. In the past month, I have had to come into the Genius Bar twice. Once was for a crack in my glass on my Macbook Pro and the other was from my Mac Air falling on my Macbook Pro. The Genius Bar workers were so helpful in getting my problem fixed. Not only was it fixed, but it was fixed timely; the first problem was within a couple hours! Unlike the Ala Moana store, which I bought the Air from the customer service in the store seems more superb and more willing to help you. I get greeted within a minute and always asked if I have any questions and are more than willing to answer them without dumb looks. Most importantly, it is much less busy than the Ala Moana store, so that's a plus! read more

I have to say I was kind of disappointed with the performance of the IPad and the arrangements I thought I made with this Apple Store to make sure I would be able to use the new IPad for my purposes while I was in Hawaii. Advised previously that you have to hook it up to your mainstay computer and sync it with ITunes, I was assured that with the store activation I would be able to use it for my stated purposes ... and I wasn't :-( I'm a busy guy with the "day job" and several independent efforts, new dotcom development and such ... such that I make a spur of the moment ticket purchase to fly in to Honolulu the day before my Mom's birthday to surprise her for her day then fly out the next day. I was counting on the IPad for Yelp access to make arrangements for Mom's lobster dinner and my rental Caddie STS did not have it's GPS disk as I thought I would be using the IPad. This was also supposed to be my long delayed orientation to the Apple system. This is April and the IPad has been out of the box maybe 4 or 5 times since before Christmas. In my grand scheme of things, my plan was to get my niece and nephew an ITouch and an IPad. I deemed it important that they get oriented into the Apple environs ASAP but didn't find out until later that they both already had IPhones. Anyway, I purchased 2 Ipads back in December and gifted one to my nephew for Christmas. Niece being much younger, received an ITouch (which was later exchanged since she already uses an IPhone) Being a busy guy, I need situations like needing to maneuver around in Hawaii with IPad or laptop PC 24/7 access so I left my laptop at home, thinking this would force me to get oriented to the Apply systems but ended up with a non-functional IPad that still needed to be sync-ed with my desktop ITunes, which was 3000 miles away, back in the Bay Area. Suffice to say, I had problems locating "Morton's" at the Ala Moana Shopping Center because I couldn't access Yelp because all I had with me at this point was a non-functional IPad which I was assured would be functional by Apple Store but turned out not to be. And since I was on a whirlwind tour on a Mom's Birthday Surprise visit MISSION, I did not have time scheduled to go back to Apple Store where I had just purchased 2 IPads. And given the lack of usage of same in the aftermath, I think I should have just trashed my Blackberry and switched to an Apple Phone and oriented myself to Apple via that methodology. I love Apple, Steve Jobs should be President of the US, Obama's blown it as far as I am concerned but it should have been clarified by Apple Store, that for my purposes the IPad was not going to cut it. Actually it still doesn't and I regret wasting the money on it but someday maybe some Apple afficiando will sit down with me and show me the splendors of the Apple world and the IPad. I felt the Apple Store really let me down ... read more

Great service this weekend from AJ and the nice manager guy who helped me. Usually, you make it a point to talk about bad service, but need to remind yourself to write reviews for the good ones! Went in for a "no sim" issue on my iphone 5, mentioned the terrible quality on my beats audio earphones. I bought it long ago but decided that I needed to get a replacement as they were torn in 3 different spots. AJ kindly told me that he would see what he could do. He and the manager went above and beyond to do a customer service gesture exchange, which is not the normal procedure. I felt so appreciated as a customer and really accommodated. So glad that this is my home store with such helpful and pleasant staff members! read more

I'd give any Apple store 5 stars but the prices are crazy. Don't get me wrong..I love all Apple products. I'm typing this on my iMac, I check in on Yelp via my iPhone and peruse Yelp reviews on my iPad...but geesh can they ever go on sale once in awhile? The accessories in the Apple store are all msrp....if you hunt a little and don't need it immediately most can be found on Amazon or Ebay for much better prices. Yet..I'm always at the Kahala Apple Store. I'm usually the procrastinator who needs something immediately and needs to buy it now. Apple stores make a ton off of people like me! I love this Apple store much more than the Ala Moana Center branch. The workers all seem to have a bit more time for the customers. All the products seems to be more accessible because there's not the ton of people checking their Facebook pages on the computers like at Ala Moana. There also seems to be less vagrants loitering at the computers as well. Less parents aren't utilizing the iPads as babysitters for their kids as they look at iMacs as well. The workers at Kahala always seem to have a few more minutes to explain accessories as well. They've never steered me wrong yet on a item I may be looking at and they're always available when I want to purchase an item as well. I never have the problem of looking for an available worker like when I'm shopping at the Ala Moana branch. If you're looking for an Apple product, I highly recommend going to the Kahala store! read more

This is the only negative thing about this post: I was five minutes late for my genius appointment, they cancelled it. They rescheduled me & didn't begin my appointment until 15 minutes after the scheduled time. They did more than rectify the situation though. Yesterday, Kendra (I believe) was so helpful & made plans to rectify my issue for my next appointment. I even saw her in there today & she helped get me checked in & stuff. Steve ended up helping me & when he saw how frustrated I was at the time span, he made other plans to fix it & got me out of there in 10 minutes WITH my phone. He was so kind, patient. I was grouchy & he was such a relief. Thank you Steve!!! On a side note: there was a woman wearing Wonderwoman socks... Japanese people (acting within their culture) were waving for assistance. I overheard her say "yea I'm trying to ignore that". If you work in customer service, have some. Other than that, the crew is super helpful. Thanks guys!!! read more

I had a great time at Apple Kahala because Andrew took great care of me when changing my iPhone 8 battery. Also see dion he is also super nice! read more

Full disclosure: I am a longtime Apple fan and Mac user (remember the SE?) so I have pretty high standards for support. Unfortunately, the staff at this store seems more concerned with socializing than with helping customers. More than once, i have gone in and tried to engage people on the floor and been told to speak to someone else, or, frankly, ignored. Once they engage they are very energetic, but it's getting to that point that's the problem. In addition, It takes days to get an appointment at the Genius Bar. As a result, I avoid the store and do the vast majority of my business online. read more

I went to the Apple Store at Kahala Mall to check out some problems with my cell phones. My technician "Jeff" was awesome! I can't Thank him enough for making this experience as quick and effective as he did! Mahalo Nui Jeff!!! read more

To be honest, I'm not gonna be surprise if all these employees remembers me. I come here a lot, broken iPhone, cracked screen, purchasing multiple laptops. And a lot of reasons to go back to fix my laptop...oh and a cracked screen laptop. Lol. I'm clumsy. Anyways the last time I came here for help. I accidentally deleted a folder that is like a brain to my laptop. So my laptop was completely GONE. I panicked and made an appointment. Lucky me, I got an appointment right away and got helped ASAP. The guy who helped me I can't remember his name assured me that he can get my laptop back to working like new. What a relief! I would have cried because I just bought it.... I got my laptop a day later and yes, it's working smoothly and like nothing ever happened. No promises that I won't be back! read more

I have been a Apple customer since the first iPhone. I love Apple but this store is making me think highly of taking my business and everyone i know else where. I always promote Apple as the way to go. The associates of this store need to be retrained in customer service or be put under new management i have never been so insulted in my life. Highly upset and disappointed Apple. read more

This is probably the Apple Store location in Hawaii that you're most likely to get actual service from if you have an idea of what you want. In other stores, the employees seem to focus on getting customers (potential customers, actually) to play with the display items. At this location, I've never had a problem getting someone to get what I want to buy. That said, I've been offered other options that I already ruled out but still, it is better than other Apple Stores where all of the employees are playing with the demonstration units along with the customers. read more

This was my first time ever visiting an apple store. I cracked my screen a few months ago, but it was still operational so I didn't bother to fix ATM. Fast forward to present, I decided to get it fixed since pieces of the glass started coming off. I live in Kapolei, but didn't mind taking a drive to Kahala. My husband and I always find things to do in the area. We walked in and right away we were greeted and asked how we can be helped. We explained what we needed and the associate had us follow him to an area where we were seated, then told that another person would be coming out to assists us. I'm five minutes another associate came out, heard our issues, then they let us know how they will help. My phone would be replaced and my husbands phone would be fixed. We waited about 30-45 minutes while they worked, so we walked around the mall and came back to new/working phones. The customer service was EXCELLENT! read more

Kinda rude customer service. I went to pick up something I ordered and was rudely told to go wait in line and when I looked at "the line" it was empty! Next time I'll just have it mailed and save the grief ! read more

pathetic service jyst needed a power cord simple however the store did not honor my appointment told me I had to make another apontment and would be sion in 30 min after waiting 30 min I was told j had to wait another hour for a technician to fill out the paperwork two different security qyards took my temperature twice they didn't like my complaints and decided y I harass me stay away! read more

I like coming here. The staff are very friendly and helpful. They always acknowledge the customers when we arrive and get you a representative that is not busy to help you quick. I also like that they are well staffed and have always the right amount of people to help. I also brought my iPhone in for repair because the top lock button wasn't working. I came in the store and they helped me schedule an appointment that was an hour wait. I decided to leave and get something to eat and got back just in time. The guy who assisted me took a look at my phone and helped me switch it out. I had no idea that they would switch it out on the spot and i appreciated that. The employee also helped me get everything back on my phone. When I turned on the new phone it was like the old one. Everything was there from pictures, videos, text messages, emails, apps, and etc. Pros: helpful staff, clean environment, computers are always on with internet, great place for time killing when waiting for someone, and great value equipment. Cons: no bathroom. there really is nothing i can complain about. read more

Lot of new faces for staff there. I love Apple stuff, but sometimes this store is so frenetic. I like lot of staff that I am familiar with, but have dealt with younger staff that try to hide their boredom and older customer's computer ineptitude. All I can say is, dudes, one day you will be older and maybe wiser. Service always good. No can complain. read more

Kaleo was very helpful in taking my phone in for battery replacement. He also cleaned up my phone- I've had it for three years and some of the speakers needed to be cleared of debris. The store was clean and nice and all workers seemed approachable. I'd come to this location again. Thanks, Kahala! read more

Took my iPhone X in with a screen functioning issue. Ozzy helped diagnose the problem and had the screen replaced while I waited. The problem couldn't be repaired so I was issued a new device. Great service and support. read more

OurApple store employees named Katie was unbelievable she took care of our problem and was very patient with us. My son Kai phone was disabled and she was able to get it back to normal! Thank you Katie your awesome read more

My husband accidentally splashed some beer onto my brand new MacBook Pro, and over half of the keys stuck severely after that. I made an appointment at the Kahala Mall Apple Store to see what could be done about it. The only nice thing about my experience there was that my Genius Bar appointment was set for 6:40pm but I showed up early and they let me sit down with a technician around 6, even after initially telling me that I would have to wait. For that, I've upgraded my one-star experience to two stars. The technician agreed to take my MacBook into the back and try to unstick some of the keys with isopropyl, but only after warning me that it probably wouldn't work. He came back less than ten minutes later and said that he had tried to clean the keys, and it seemed to be working, but then they started sticking again. He said that in order to fix the problem, I would have to replace the entire top case of my laptop, which he quoted as a $1200 job (nearly the cost of the laptop itself), because the logic board would need to be replaced as well. I asked why the logic board needed to be replaced if the computer was working just fine (aside from the sticky keys, I had no problems...it was splashed with beer, not submerged in it), and he claimed that I would probably start to have issues in the future. I left, refusing to drop that kind of money based on problems that I may or may not have in the future (at least, not without a second opinion). After doing some research online, I decided to take the keyboard apart myself. I bought some isopropyl and hydrogen peroxide and removed the sticky key tops and soaked them in the hydrogen peroxide. As I was taking them off, I kept waiting to find the keys that the technician had supposedly tried to clean, but it didn't appear that a single key had been removed or cleaned at the Apple Store. I used a q-tip dipped in isopropyl and thoroughly cleaned the hinge clips and rubber cups. After drying the key tops and replacing them, my keyboard works PERFECTLY. I don't know what that technician did with my computer in the back room, but from the looks of it he just cleaned around the edges of the keys without actually bothering to remove them, and then tried to scare me into spending $1200 to fix a problem that I don't even have. IF other problems arise in the future that require me to replace the logic board then I will absolutely do so, and take my computer to a repair shop that's not affiliated with Apple who I can trust not to charge me unnecessarily. I advise that you do the same! read more

Even though the store was PACKED because of the recent iPhone 6 release on Friday, I was still able to get help at the genius bar. Of course, I did have to wave someone down in order to be helped, but that's expected since the place was super crowded. My iPad was not working properly because of the iOS 8 update, but after talking to one of the employees on the floor, he immediately helped me and I was out the door in 15 minutes or so. Great customer service and I wasn't even expecting to be helped today at all! read more

I am a big fan of Apple but this particular store consistently provides the worst Apple store experience I have ever encountered. Employees are uneducated on product and policies. This will be the third time I've had to drive out to the Ala Moana location because the employees here didn't understand Apple's policies or just didn't want to do their job. I keep wanting to give them a shot because they're much closer to me but they're always failing. read more

I love my apple products but sometimes I wish the efficiency and productivity of my phone could be transferred into their customer service! I walk in feeling lost because it's always crowded with majority of the people just playing games on iPads and iPhones. And when I do get service, the employees seem more annoyed than happy to be helping me. read more

I visited this evening to inquire abut the trade in promotion they have for the iPhone XR. It didn't take long before I was greeted by an employee named Ka'eo. He was very knowledgeable about their products and was able to answer the logistical questions I had about this trade in deal. After chatting for a little I told him I would take some time to ponder while my iCloud backed up. I came back about 30 mins later and decided to go through with it. Ka'eo took his time in explaining everything step by step and is so very personable. After we completed the purchase he then handed me off to Bryan who was overseeing the setup process. I had to leave before I could fully complete the setup but Bryan told me what to do when I got home to finish up the last few steps. All in all, wonderful customer service by these two young men. I am very pleased with the way they handled this transaction and would highly recommend friends and family to visit this location. read more

I recently came to the Kahala Apple store because my charger and laptop began smoking. I tried calling the store multiple times to make an appointment before hand and could not get a hold of anyone so I decided to show up and test my luck for getting an appointment. I showed up on a Monday around 4:30pm and they made me an appointment for 7pm that night. I decided it was best for me to stay at the mall and study instead of making trips to and from home. 7 came and passed and I was still waiting for a text notification that still hadn't come... so at 7:30 pm I went into the store to ask when I would be seen. The man I spoke with was SO rude responding... "Well, did you get a text yet? No? Then keep waiting. We should get to you by 8:30pm at the latest." 8:50pm came around, the store closes at 9pm and I still hadn't been helped. So, I went in and explained the situation to a worker and within 5 min. a woman named Jen from the Genius bar came from the back to help me. NOT ONLY DID SHE STAY AFTER HOURS TO HELP ME BUT SHE MADE SURE I DIDN'T HAVE TO PAY TO COVER THE REPAIR SINCE I HAD SPENT THE LAST 5 HOURS WAITING. Great customer service on Jen's part. I am very thankful she took the time to help me. If you can make sure you can be helped by Jen!!! :) She was so friendly and patient. Very thankful she helped me that night. read more

"Why I Rated The Apple Store- KAHALA a 1 star" by anjelika "mango is sweeter" j. Usually, when I'm about to purchase something, I take the item up to the cash register. Am I wrong to do this? Apparently that's a big friggin' no-no here. Yup, I got chewed out by a "techie", "for future reference, you need to ask one of the people on the floor to ring you up." OK, hot poo! I guess I know bettah now. Cheesh! I was actually standing BEHIND someone being rung up when "techie" motioned to me like he was gonna help me. So, it was YOU, hot poo that wanted to help me. I was fine waiting my turn at the register. Oh, wait, but that's not how you roll at da Apple store. My bad. So, this was my issue today. But I honestly have to say that this hot poo attitude I get EVERY.SINGLE.TIME. I come here. It also was the numero uno reason why I refused to purchase a mac... another mac. I was here a few months ago to ask for assistance with an older mac I got and I got a million different answers to my ONE question along with the hot poo attitude. I'm sick of this place. It gives me a migrane. I'm tired of their HIGHER THAN THOU attitudes. The Ala Moana location is GREAT! They're extremely helpful and ready to ring you up whenever! So, kahala, why don't you make your color coded shirts useful and post a big sign at the register that says who's allowed to talk to me, who's allowed to ring me up, and who's allowed to give me attitude. LAME. read more

Recently went there to purchase couple iPhone7 even do we called like 10 min before we got there to ask availability, but they gave us wrong information. Nobody really know what phones they have in stock, I've been transferred like 3 times to different sales guys, finally wanted to see manager, and she was rude, unhelpful and very unprofessional. I love apple products but customer service sucks read more

I was at the mall and decided to stop by Apple to check if the new IPads were available. Understandably the store had limited access and several individuals standing at entrance of store. I approached one , just starting to ask a question when and individual, an Apple employee approached me from behind ask me what I wanted , told me I should not be talking to that person, I should talk to him and pressed forward for my question. I did not distinguish the difference between security dressed in black and Apple employee. And I don't mind redirecting my question to him at all. But that Apple employee was condescending, arrogant, and cocky in attitude and tone of voice. My past encounter with other employees have been mostly good. I wish I got his name. He does not belong there or in Hawaii. No aloha. As a student and teacher of customer service and values, he is not representative nor does he reflect basic courtesies and local values. Karma is a bitch. read more

I booked out time in my crazy schedule to buy a new laptop today. The service & knowledge was baaaad. I didn't get a new laptop

I'm always treated with respect, every time I go in there. The Geniuses and other team members consistently go out of their way to make life easier. A+, team. read more

We've been to this store about 3 times. I've always been pleased with the experience from the staff; they're attentive, friendly, and very helpful! I'm pretty experienced with Apple products, so I really don't have a need Togo to the store, but if I do, I don't mind making the drive! They're usually always busy, but that's expected! Love it! read more