Never come to this store! Terrible experience with battery replacement at here. Their senior manager Sammy is so supper rude and unprofessional!!! He just told me "You can leave now, I need to go back to my work." He spent 30mins with me but I have visited this store three weekends in a row. We came here there times already just for battery replacement. Called every time ahead but NEVER get things done! We ordered three batteries one for 6 plus and two for 6. Called them to confirm all three are ready before second visit, but when we came here one guy said only 6 plus was here and since it's too late they won't do it today. So asked them again if we can wait ALL three are ready then come back to do it together, they said YES. A week later, we called again before we come, confirmed all three are ready. Coming to the store and been told they ONLY have 2 batteries for 6. THIS TIME NO battery for 6 plus! Are you kidding me!? Their senior manger Sammy told us, this might be a mistake whoever told us 6 plus battery is ready. And this time I need to wait for two months for 6 plus battery. That's the only solution he can provide. Do you guys think this is acceptable? Why you made a mistake, but customer need to pay for it! read more

The store customer service is a joke. They use to solve problems now not so much. Cerritos is the worst store need more training Tech bar a joke. read more

Apple - Computers Near Me - Cerritos, California

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I had a perfectly working 6 plus and took it to them for battery replacement yesterday. After the battery replacement, the front camera and ear piece speaker stopped working. I took it to them again today and they refused to fix the issue saying its an aftermarket screen. It seem they messed up one of the cable when they did the battery replacement but they don't want to fix it. The easiest way was to just blame it on the aftermarket screen. This is the end of apple products for me. Never I would buy another apple product. read more

Just went in during rush hour with a quick request, and they got to me very quickly about replacing a case. Good service, good people, deserve the best can't remember the name of the person who helped me, but thank you read more

2.5 year old iMac failed . Bad logic board $500 to repair. Original price was 1200$. Apple won't budge on warranty or make good on it product. Bye Apple you have lost a customer.. read more

Worst customer service. Even when you know what you're there for and ready to buy, they make you wait 30+ minutes while their staff stands around. Zero time efficiency for sales. I'm not sure if apple shorts their staff but they should really hire more people so that this waiting game changes. No one should wait 30+ minutes to have someone sell them something with money ready in hand, some backward sales tactic forsure. read more

The worst service experience. I had a very unpleasant situation when I visit a Los Cerritos apple store on 11/26/19 and 11/ 23/19. I had visited the store to fix my son's iPhone ms max camera problem. ( The front camera worked on only 2x mode) I've got a $79 quotation since my warranty passed about two months. I thought I could pay the amount and decided to wait to fix it. I have waited one more hour than the estimated time. After waiting for about two hours, I got the answer that they couldn't fix the camera and asked for replacing the mainboard for $599. I thought it's too expensive and ask for trade-in value. A staff told me I could get $600 for trade-in value. I had to wait for another specialist for trading. While I'm talking to the specialist I realized that the phone had a touch problem and the specialist told me I can't get trade-in value since the touch was not working. I try to find the first specialist and try to explain to him. At that time the touch has no problem and I could get about $280 for trade-in value. I thought it was not worth it and I could use the phone without a camera and might to buy a new iPhone for my son since I have an iPhone 6s. ( I made a mistake at this moment. I didn't realize that the touch problem was that serious.) While I'm back home, I gave the iPhone to my daughter in the back seat and my daughter mentioned the touch problem. Since I'm driving, I couldn't check but I could check when I was back. I started apple chat service I spend another hour doing resting, restoring and etc. Finally, the chat supporter suggested I get service again. I couldn't get an appointment with the same store so I went to BestBuy store in Cerritos CA on 11/24/19. On the next day, after the geek specialist checks the status, he suggested a free recall service from the apple store and gave me information. At that time, I thought I was glad to get service, but when I checked at home it's only for iPhone x, not xs max. Anyway, I made another appointment at Los Cerritos on Tuesday 11/26/19. However, I couldn't go to the store I explain the whole story to my wife and get to serve with my daughter and son. During that appointment, we were appointed with a staff member who explained to us the issues such as the circuit board being the only issue. The staff member had not mentioned any bent curvature on the phone and mentioned two options to deal with the situation on the phone. He mentioned that it can either be replaced or trade-in for the full value since there was no physical damage on the phone. However, the staff member left and we had appointed a different member of the team to talk for trading the iPhone and end the day. We addressed it and the staff took it to the back to process any trading to the phone. However, the staff mentioned there was no trading value as they tested it to say that the phone was bent. I was furious because we had done nothing to obstruct the phone in any way to cause such bending on the phone. We kept on fighting saying that we never caused the bending and was never mentioned about the bending earlier until now. We tried to tell them they possibly did it as they had made the touch on the phone worse on the previous visit here. The staff kept on denying the fact of anything as they had said they would get into legal trouble if they didn't bend it. They said they would fix if they purposely bent it since the frame is stainless steel and it is hard to bend. We kept on saying they did it but they kept going through legal reasoning without proof. We were thrown under the bus for the phone even though the iPhone experienced no issues until it faced contact with the Apple employees at Los Cerritos mall. I asked for compensation and plead for it because of the iPhone errors that were caused after going to the back of the Apple store but they had denied everything to that point and kept on referring back on the notes from the previous visit. Finally, A month later, I've decide to open my iphone on x-mas day (12/25/19) and opened. And I found out awful situation. REPIAR MAN MISSED ONE SCREW FROM MY PHONE. I can't believe this! read more

Horrible customer experience ever! I walked into the Apple store last night (12/20/17) to purchase some accessories for my iPhone X. I also wanted a thorough inspection on my old phone because I was interested in trading it in for an Apple gift card. As I am walking in, I'm not greeted within 10 seconds. Not one single associate approached me to ask me if I was doing okay. I had to wait and draw attention from an Apple associate just to get some questions answered. The associate didn't seem friendly and had an attitude. I asked about the trade in requirement and she wasn't knowledgeable on the process for the trade in. She redirects me to another associate and it's the same with him. Not friendly nor seemed interested to assist me. I work in sales and this is far the worst customer experience I've ever encountered. read more

Made an appt during the crazy weekend that the iPhone 6 came out. Only location that had an appt open for Sunday! My appt was at 5:10pm.. I didnt leave until 6:15pm.. Took a while for someone to get to me but at the end they resolved all my problems! Great customer service and very pleased with how they dealt with my needs. read more

There have been issues regarding the iPhone battery (read more here: https://support.apple.com/iphone/repair/battery-power) I had previously received a case number for a battery replacement (background story: I was with (national) Apple rep on the phone, they ran diagnostics and said yes you need a new battery). ETA: several weeks. Fast forward about 3 weeks later, I got an e-mail, marked from GR (not saying Apple mind you: your replacement is here). I thought it was spam and basically ignored the message. I was clearing my junk email folder when I realized this was THE message I was waiting for, then called the store to arrange an appointment for replacement. After providing the case number assigned to me, the number I had was now a number assigned to an entirely different person. After some back and forth, I was told over the phone: you are calling a week and a half too late. QUE??? Fast forward to the end of that conversation: You can come in anytime, you don't need an appointment, we have thousands of batteries in stock. The Apple employees here are numerous, dressed in a green T-shirt. You will get assigned to a table and a technician will help you shortly. A. Know your password, you'll need it (I forgot but was able to get a new one right quick through the phone ID thing) B. Be sure you have backed up your phone, especially your photos (I used both iCloud and Google photos) C. RELAX AND GO SOMEPLACE ELSE WHILE WAITING. I got my phone back that same evening, no issues so far. read more

First off, I went with friends. I have a Note 8 and will never be coearsed into joining the Apple Cult. This store (well, "The Apple Store") is a big reason. My friends don't speak English. They only know Punjabi. I'm not fully fluent and I don't know or care about iPhones, so we had to stop by. We get in the check in line and the guy was overwhelmed. The line wasn't super long, but when he was faced with a reasonable challenge (to find an interprator) he crumbled. First I explain the issue. My friend's phone was locked out and we couldn't hack through it. I have no idea what the hell happened to it. He said the wait to see a tech that day was (seriously) 6 hours, *maybe.* I told him we'd be at work then and wouldn't be available. He said the wait time for an appointment was over a week! Sounded like a bunch of koolaid drinking cultist bullshit to me. Anyway, it was hard to communicate the issue and solution to my friends, so we gave up on the guy. We were on the verge of going to TMobile and just buying a new phone when one of my friends saw an Indian lady. Okay, yeah it was presumptuous to think all brown people know Punjabi. But we got lucky. I grabbed a random employee and asked to speak to her. He almost didn't get her, but when he realized he never heard of Punjabi he agreed and brought her out. The lady's name was Anika and she was super cool. She told us we needed to get a proof of purchase from TMobile with a matching IMEI code and all that for reasons I don't understand. But we did and came back. This time we skipped the line because obviously. We found Anika again and she fixed it right there. The actual repair, between both visits, only took about 20 minutes. It was amazing. Problem is, and the reason I'm giving one star, is that they intentionally make access to service as difficult as possible. Our situation was unique as there was literally no one else who could interprate, so we weren't technically line cutting. If I came alone I'd be screwed. Apple really hates its customers. I mean, Androids are just as popular as iPhones but I don't have to make an appointment for a repair. The employees are also not well versed in customer service. They don't know how to find interprators, and the guy never even inquired if there even WAS one available. Had we not walked away our issue never would have been resolved. I also didn't like how the atmosphere of the store was full of expectations. For one thing almost everyone there, customers and employees, was white. And all the negative stereotypes of white culture were put on display. For example, white racism (I am white). Okay, we weren't subjected to any intentional or direct racism while there. But the employees routinely ignored us when we were at the desk making our need for assistance as obvious as possible. I had to grab a guy, and when I did he only spoke to me. He didn't even try to speak to my friends. And another expectation: virtually every employee who ignored us assumed we all knew English. Maybe not an insult, but it is weird. These guys are VERY Indian, like with turbans and stuff. Watching them try to talk was awkward to say the least. Another reason I'm so grateful we found Anika. Anyhow, once served we were good. Everything before that was just unnecessessary. They were just making us wait a week because they could. Nothing about Apple cares about the customer. We never did find out why the phone was locked out. It was paid off a while ago and my friend and I share a family plan. He actually had to reestablish his Apple ID and password for no important reason. I came out with more reasons to hate Apple than respect. I don't despise all the employees we spoke to; some were genuinely confused. Overall the experience was VERY lacking and obviously NOT customer friendly. read more

Love this store! So many pros to it! This Apple store is huge! So many different stations to get your Apple fix on! When I needed to get a new iPhone (since my 3G was fartin' all over the place) the Apple store was our second stop (AT&T was out of 16GB). We were helped within minutes of stepping into the store. With so many gadgets here my kiddos were well entertained while I handled my 4G business. Hubby was able to make an appointment to check out his 4G the following day. The staff here are super nice and super helpful! They are so not pushy and you are able to play and surf at your own time. Location location location!!! So much closer than the Brea store! And being in the re-vamped Cerritos Mall, there are other nice shopping and dining options for you!!! read more

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T-Mobile: The Apple Store will take care of you. Just go online and make an appointment. Apple Store website: no reservations are available. Try again later. *all week long* Apple chat support: just walk in and they will take care of you! Walks into Apple store: yeah, sorry. We're really busy. Try tomorrow and *maybe* we can assist you then. Sorry. What is the point of having an online reservation system for your store if you can't ever make a reservation? What is the point of being told to walk in if you can't get any assistance and then told *maybe* you'll be more fortunate tomorrow or another day? Not even any clear guidance or instructions. What is the point of having customer service that doesn't service customers or even offer helpful/hopeful solutions at all? Update: after the THIRD walk-in attempt (and kind you I have to seek out someone to assist because all of the red shirts can't be bothered to approach and ask if you need help), they have an Apple support guru call me who troubleshoots and runs diagnostics only to tell me to TRY THE APPLE STORE. I see why people have Androids now. The Microsoft store cannot be as inefficient and inept as this Apple Store and their severe lack of customer service. read more

I initially came to the store on December 9, I dealt with a guy named Kyle and Robbie. Robbie advised me and showed me a picture on the screen that my AirPod Case was $89 to be replaced that was fine. I come back on December 15 to learn that AirPod Case is $99 plus tax and I paid $108 for it which is not the issue. However, the issue was that I was Ill-advised!!! It was almost like it was some sort of joke. That's what infuriated me. So while I was dealing with MARCO when I came, He was very condescending and almost try to make it seem like I was crazy! And his agents wouldn't do that. That's exactly what happened! And then when I told him I want to address it he blew me off and told me to have a nice day! The customer service absolutely sucked here!!! Marco inspired the review!!!! read more

When there's a car battery replacement, the battery core has trade-in value which is applied to the new battery purchase. Even if the trade-in value of my Mac's damaged display was low, only the LCD had a tear in the wall. The other parts of the unit were fine which means if Apple truly is into up cycling this part could be fixed and put back into circulation. There's a backmarket on refurbished parts and offering customers a price on the "core" goes to offset the grand total for parts and service which would have gone a long way to offset feeling like I was price gouged. I had a faster-than-quoted turnaround, but a quick return wasn't a selling point for me on an M1 (with M3 out) that I wasn't really using yet and didn't have anything valuable on. Getting it back quick actually went to emphasize how easy a fix it was for Apple and how much profit Apple made off me with one transaction. I walked away with feeling that I was taken advantage of not so much by any particular staff member; rather, by the Apple repair business model. This is what I now hold of the Apple brand. read more

0 star. Immoral manager!! The store manager has to be FIRED. The worst store manager and worst service!!! The store manager was shouting at me and he let another customer to defense him and both were against me because I was asking for help. I will never go back. Apple service became really poor compare to others. read more

I went into the store for a purchase and was told to wait for a bag. Waited and when ask the store employee how long I have to wait for a bag for the items I purchased, I was told there is no more bags. Why don't you just tell me up front? Control your inventory better. read more

The customer service is extremely poor here. I spoke to the manager and he was super rude. Hovered over me as if I was trying to take something from the store. Super racist. I hate it here. I walk out literally mid transaction. Never again will I return. This is the second time I was treated this way. read more

I got here for a 3:45 Genius Bar appointment I checked in they sent me to a table then nothing for 15 minutes. I finally had to ask someone for them to tell me I would have to wait another 15-20 minutes even though I had an appointment at 3:45. I should have been told this as soon as I checked in this was so unacceptable. I will never come back to this Apple store and honestly this is just another turn off from buying any Apple product in the future. Horrible customer service. Update just hit the 20 minute mark it's 4:20 (35 minutes since my appointment) and I still have not been seen. read more

What the hell kind of store is this? I just wanted to buy airpods for my niece and the register is artfully hidden in a desk that looks like every other desk. After looking for it and not finding it at first, I got in line with the guy at the front, told him I wanna buy air pods, he tells me to "hang out over here" with a vague gesture, in an effort to direct me towards an express line, and pages for someone to come ring me up. No one came, and after a bit I noticed a cash drawer open up out of a desk, and got in line there. It took a half hour to figure out how to pay, there's no signs, no clear instructions from employees, no name badges on them either so no accountability for them. This place wants to promote an air of exclusivity which is great cuz I'm not going back! read more

I was in the store trying out the products and taking pictures for my school project, and a rude employee verbally attacked me for this. The demeaning way in which she told me not to not take pictures was very unprofessional and accusatory. She was wearing some sort of jacket over her blue Apple shirt and had smeared lipstick. Why does Apple hire these kind of people? I will be taking my business to the Microsoft store instead. read more

customer service sucks. staffs seem don't even care. wait time is too long for the size of the store. I had way better service at Brea store. read more

Very bad experience. Was told the wait would be 15-20 mins, ended up waiting 1.5 hours just to be told what I wanted to do can't be done. Some employees just hanging around while customers were waiting. Very bad experience overall. Disappointed in Apple, do better & be better. read more

I tried to buy an Apple Watch from this location for my wife's bday, after an hour of waiting and being bounced from employee to employee I left. I then drove to Best Buy and within 5 minutes I was out of the store with the watch she wanted. read more

Came here to get my ipad generation 4, looked at. The iPad would not power on and would show the red charging icon, even after hours of charging. Met with an Apple rep who after looking at it for 30 seconds said it could not be fixed....and buy a new iPad. Complete waste of time. Ended up taking it to cheapest iPhone iPad MacBook repair (11480 south st #215 Cerritos). Staff there extremely helpful. They tested the iPad, stated it was the battery. 85 bucks later, ipad is working. In conclusion, go anywhere but the Apple store in Cerritos if you have any issue with Apple products. read more

When something needs repairing, even with an appointment it can take a while. But when you want to purchase something they help you out ASAP! LOL! I didn't know that I wasn't going to wait forever to buy a new MacBook Pro for school but boy did I get hooked up! They were having a student special for students with school IDs. I ended up getting a FREE pair of beats by Dre! I was so excited! Those babies are so expensive and I always wanted a pair ever since they came out. In conclusion, I was content with my visit and my purchase. #TeamApple read more

Service was not what i expected. We pay all this money for these phone and they expect us to be hsppy with there services. They have a store in the mall. Where i walk in to. I was having problems with my battery. So i go in and they say do you have appointment? Well no i do not. Im here at the mall i cam wait. Guy says oh wait might be 6 hours. I say wth . Then he says you should make appointments. So fine make one.guy say they can see me in four day. What in the hell is that..this is not the freaking dmv. Really why have a store in the mall if you c@nt fix it in there. I took the time to drive to the mall for you sorry butts to tell me im gonna wait hours to days for this crap...buyers beware. This is some crazy bull crap. And now you got these newer phones how much longer will you have to wait, im am so pissed at this.. bad bad bad service read more

Apple - Bad service here - Computers Near Me - Cerritos, California

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I wouldn't recommend this store to anyone. I went in for a simple accessory swap as I always do when needed. I purposely purchase my items from Apple specifically for their warranty. So I went into the store last night and I understand it's the holiday so I understood the wait times are longer than usual. I patiently waited in the cold for over an hour to get with a rep. I've swapped accessories no more than twice for the earphones and a few times for the adapter because it's a smaller/weaker accessory. When I first sat with the rep he requested to see my receipts and I showed him both for both accessories. I purchased my earphones in September and my adapter in November. So as he's sitting there he orders the accessories through his iPad and the rep brings my items from the back but he's inspecting my earphones for a long time. I wasn't thinking nothing of it because I know I purchased them from Apple and that store to be exact! So he goes to the back and comes back to me and said we have to order the adapter because we're all out. (A little annoyed because who wants to go back to the Apple store twice for something that could have easily been prevented.) so I thought that was fine because my main reason for the visit was for my earphones. I really needed my earphones for the gym but tried to kill two birds with 1 stone. So he asks to see my receipts again, still not thinking nothing of it. Before he walked away the 2nd time, he goes, "these don't look like they were purchased in September". Still not thinking nothing of it because I know when and where I purchased my items and of course over a few months of being in the gym and working in a warehouse, your earphones are not going to be in the best shape. So he comes back and tells me they don't have ANYTHING I need when I know for a fact that he had both of the items that I needed but was skeptical because HE believed I didn't purchase my items in that timely manner that I presented. Now I have to miss work because not only am I that upset but I also can't hit the gym without my earphones. The worst customer service ever! I really can not believe that happened to me. I never had a issue with this store until last night. Apple support on the other hand was awesome as always and customer service was a million times better as always. They seem to always be helpful from behind a desktop. read more

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Ive always liked the layout of Apple stores. The service is good and attentive. The atmosphere is lively and friendly and the products are comfortably arranged. My girlfriend and I came to purchase a MacBook. Kyle took care of us and although he seemed less than amused about my being an enthusiastic pc user, he had all the answers to our questions, and the purchase process was smooth and simple. My only gripe is that the wireless connection wasnt very stable. Come on now! read more

Apple - Hustle and bustle at 408pm - Computers Near Me - Cerritos, California

I've dropped my caseless-IPhone a few times, and although it's pretty scratched up, it always works. Thanks Apple, thanks Foxconn, you've made a wonderful and sturdy product; I'll never say anything bad about Communism again! read more

This place is literally the definition of bad service. No joke. Really bad experience.

This is my second time writing this, the employees probably all got together and complained. Yelp had to delete the first review, I don't know why? An honest response would have been just fine, LOL Today Memorial Day 2017, the hours say 10-8pm! I ran into this Los Cerritos Apple Store at 7:50 pm,the doors were open. As soon as I was in, a man in a green shirt who was changing a garbage bag said, " we're closed!". I said all I need is a charger, he still shrugged his shoulders and said " we're closed!" Near by was an other employee who thought it was funny and was laughing! As I was leaving, I quickly turned around and asked for the first employees name, he said "Jose". The other employee made it a point to tell me his name was "William". I didn't ask for his name, he was showing me that he doesn't care. They could have been lying, as it was very amusing for them! I also asked for a manager, they said there was no manager there at the time. There were other employees there who were watching but didn't say anything. They have chargers hanging on the wall, they didn't really have to do anything. It's not like they had to pull out merchandise from the back. I had to finish some work tonight and my laptop charger died on me. They could have been professional about it, they could have said, I'm sorry we are not allowed to conduct business at this time. Please come in the morning etc.etc. You know showing courtesy, showing reason. Do these employees get training? What type of employees you have Apple, at this location? We are a very proud Apple household and has been buying gadgets from this store ever since it was opened! Again, LOL at complaining to yelp and managing to get the first review removed, if you guys had put more time into customer service, you wouldn't have to do stuff like that Chose your employees wisely. For the ones who laughed at me : I laugh at you for doing your job of working at Apple. You get paid 13.34/hr, you don't own Apple, you just work there! You're the joke! Get educated! Then laugh at consumers! Thank you, A BSN, RN and Owner of a Supermarket! read more

Took my computer in for a repair a few weeks ago. I ended up needing the whole screen replaced but since it was under warranty they did the whole thing free! I love Apple! read more

A technician guy name John was very unprofessional and unhelpful during my visit at this store. I will never ever use apples product again. I brought my phone 5s in because of the high temperature and needed it to be replaced but John was very aggressive and angry with me. He told me that I needed to buy a new phone and also told me there's nothing he can do for me. He also said it's over heated because I use it to much.... really? I bought the phone to use it not to put it away. COMPLETE WASTE OF TIME AND MONEY. I will never ever buy/use apples product again. It can increase the chances of getting cancer specially if it's over heating. Their product is always over heating and when they take to their store you get mistreated and waste your time. People do your research before using their product. read more

What is the point of making an appointment if they still make you wait in line? Bryan helped me this was a huge waste of time!!!!

Had the absolute worst experience at the Cerritos Apple store. My phone froze after a software update was auto-installed last week, so I took it to the Apple store to fix. After the rude "apple genius" aka sales rep with zero tech experience "tried to fix my phone" which was plug it in to iTunes and update the software, he informed me that the upgrade caused my phone to fry (he also said I had a choice to deny the upgrade, insinuating that it was my fault), and that the only thing be could do at this point in order to salvage my phone was to restore it to factory settings. This was heartbreaking for me as I had over 70k / 10+ years of photos in my phone, and iCloud was not on (which he also insinuated was my fault for not backing up). After crying and crying I agreed that he could go ahead and restore it. As he was attempting to restore it, he said that the phone was so dead that he couldn't even complete that, and the only option I had was to buy a new phone. Reluctantly, after being down 70k priceless photos, I am also now down 900$. To make matters worse, after I left apple, heartbroken, I went to a data recovery center to see if there was anything they could do to salvage my photos, notes, anything..... to my disappointed surprise, the data recovery center replaced my battery, and the phone turned on just fine... but it was completely wiped out... everything was gone. Apples "geniuses" couldn't even check the battery to save my phone or photos.... needless to say, this has been a horrible experience, and I am utterly devastated at not only experiencing this horrible loss with my priceless photos, notes and calendar, and on top of it another $900. Especially when it was something as basic as checking the battery. This guy was a crooked scam artist that was just out for sales, save your tears, heartache, and money, and stay away from this store. read more

Get line for a new iphone from 6a.m to 10:37a.m and still in line. The thing is I don't mind to get line but they give appointment for all the peoples behind me and then make another line for them. And now i'm still in line, waiting and half hour just take one person. All the peoples, were behind me, are getting in people by people. That's not fair for waiting line. read more

I went to pick up my phone last night after being repaired form that iPhone7 motherboard bug. Even though the store was awfully busy, Daniel got me in and out of there pretty fast. I was a little upset that when my phone was being repaired they didn't save my screen protector. It was bad enough that I had to go through all the hassle of the whole situation, but luckily the manager, Thomas, made it right and there was no issue. Rodney finished the job when he promptly put my screen protector on, and that was that. The whole staff were friendly and efficient. I felt very taken care of by this team! read more

I called the store twice to check if they do in store military discount, they said yes. I went to the store and they said they do not do it in store but online. Didn't want to go through all the hassle so I just wanted an iPhone. I waited about an 1 to be purchase an iPhone. read more

Worst experience ever here at this apple store! First I came in to get help purchasing an Apple Watch, the guy I spoke to close to the security person literally just brushed me off the store and told me I have to come back until 12:30 to speak to a specialist! Waited 2 hours in a half and everyone seem to be useful! So disappointed l! They told me I had to call apple 1-800 number! Like literally? I wasted 2 hours of my time waiting for nothing! Never coming here do not recommend people ti come here! Customer service representatives were more helpful than these employees who just trying to rush to the people who are purchasing apple products at the store! They just trying to get commission and not help people who have questions or get help trying to purchase products or know about the products before purchasing !! read more