I've only been to this location once before for a battery replacement and that was a few years ago. This time, I needed new earphones for my laptop--the one I was currently using was shot (my fault). I ordered online and decided to pick it up rather than have it shipped. When I got there, it was a little before 10am--opening time and people were waiting outside for the doors to open. I decided to go to Whole Foods (which is next door to the Apple Store). When I got back, it was definitely full. I kind of zigged-zagged around to find the pickup area--which is towards the front right of the store. They have classes at the front of the store, if you're interested. One of the employees saw that I ordered the earphones with the jack and asked if I needed it for a Mac, to which I responded "yes." He told me that if I'm interested in upgrading my current Mac, I can come in and they can help with a trade-in. A lot of people seem to come in to hang out--I just retrieved my order and left. The service was good, I'm not sure why the reviews are so poor. When I'm ready to upgrade my Mac, I would come to this location--it's close to me and the service is good. read more

New addition to downtown Brooklyn area! This Apple Store is located right near Barclays and it's STUNNING. They thought of everything from fake trees to wood paneling. Staff is a little short handed and the thing to remember is when you walk in there's a man with an iPad, if you want to make a purchase or pretty much need help with anything go straight up to him give him or her your name and they'll call you when it's you're turn. It better you know this then go around looking for help. The selection is insane and the place is SPOTLESS. Interesting useless fact: there is not one garbage can inside the store because apples big on recycling. Other than that there's beautiful benches to sit while you wait underneath the "trees." Staff for the most part is very efficient and helpful once you get passed trying to find someone to help you. It's busy as heck and they need more staff but I think once it's "up and going" it's going to be great! read more

I went to this Apple Store location for the first time recently and it was such a pleasant and great experience. The space is clean and huge. There were two lines outside - one for people with appointments and one for walk-ins. Luckily, I made an appointment with a shopping specialist in which my reservation got lost somehow but they were still very accommodating to me. Upon entering, they make you sanitize your hands. Long story short, I went to the Apple Store at Roosevelt Field Mall because I had a busted mic and they gave me refurbished phone that was even more busted. Literally couldn't turn it on. When I got to the Brooklyn location, I told the Apple specialist, Alicia, about my situation and she was very sympathetic and she helped me tremendously. Alicia was super patient with me as I had to make some phone calls to sort out some details. At the end, she helped me with ordering a new phone and some accessories. She also answered all my questions. My wallet hurt after the visit but I'm not stressed anymore about being locked outside the digital world. read more

Didn't have an appointment but was able to make one onsite and wait time was an hour and 15, not bad since no times were showing available online. Met with Scott, Genius staff, who assisted with my iPad issue. He was pleasant, personable, and patient. I'm not tech savvy and he explained the issue and how to fix it - SUPER helpful! read more

Like all Apple products, super expensive and super cool. Loved everything and recommend it. Took some time to get inside and their covid measures are very strict. Once inside got a personal sales person who got me everything I needed. Very good store and very good shopping experience. As Apple usually are. read more

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This Apple Store is just like me in that it's prettier than it is useful. But we are both really, REALLY pretty, which helps. The lofted ceilings in the narrow, angled room are striking, but the space is simply smaller than most other Apple Stores, which means there's a smaller selection and makes it a bit more difficult to browse at peak times. They've still got the phones, watches, tablets, and more though. I've had mixed experiences with the folks working here. Some are extremely knowledgable/helpful and just as excited as I am that receipts magically print from beneath the display cases, and others make me feel like an idiot for not being able to answer my own questions about Apple products, and are not nearly as enthused as they should be about the fact that I'm dropping hundreds of dollars on a tiny box that will hopefully make my loved ones happy. That said, I'm certainly happy to have an Apple Store I can walk to whenever I need to spend too much money on a gift, converse with a certified Genius, replace the charger that I lost, or just when I need a shoulder to cry on. Please note that they actually frown on making Genius Bar appointments solely for the purpose of crying on a shoulder, but that doesn't necessarily mean you can't do it. read more

Welcome to Brooklyn & Welcome to the Apple Store in Brooklyn - Chaotic, Unfriendly and Disorganized - Sprinkle in some Staff that are unenthusiastic and have minimal knowledge of the products. Yeah - I would skip this location if you can. Definitely appropriate to drop in, if you want to check something out - But, you are a fool to visit here and make a purchase. Things are just way to chaotic and unsavory. Amazing location - with easy access to the LIRR - But, why would you possible come to this location? Architecture and design of the building is truly a marvel. What a metaphor! ;-) Give the appearance you are entering some sort of shrine or church. Either way - I don't trust this place to conduct any business. read more

Apple - Brooklyn - Mobile Phones Near Me - Brooklyn, New York

I like this Apple. The customer service is top notch. At 10am, I put my name in the queue for the Genius Bar and a half-hour later, my iPhone earphone was replaced. It is smaller than the other locations though. The classes are held on the ground floor. I'm used to the Soho where there is an auditorium. Otherwise, I will come here to fix my Apple products. read more

Mischa ( hope I spelt her name correctly) was extremely knowledgeable and helpful, thoughtful and polite as she helped me purchase my new Apple Watch. Personable and funny and made my experience fast and easy yet understanding with ALL my questions. Thank you so very much. read more

This must be the worst Apple Store in the world. This is the short version but the 4 employees at this store that I interacted with basically tried to out do each other in stupidity. They said they would fix my computer in 5 days. Two weeks later I had not heard from them. I called the store, no answer. I called Apple Support and they tried to call the store and also got no answer. Apple support told me to go to the store. I went to the store. The store said that they had sent me an email ... unfortunately the guy at the store who took my computer input my email into the system incorrectly. I have an Apple Account which apparently he should have just had me log into when I dropped off the computer (but for some reason, he did not). My "E" key had stopped working. Appartently it was going to cost $800 to fix the keyboard in my MacBook Pro that was only 3 months old. I was leaving for Paris the next day so I took my computer with me. Made an appointment for the Paris store. Went to the Paris store. They fixed the "E" key for free in 5 minutes. IMO every employee at the Apple Store in Brooklyn should be fired. read more

My best favorite place my dream to visit all Apple Store in the world, good service and good costumes service read more

Apple - Brooklyn - Mobile Phones Near Me - Brooklyn, New York

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I bought a Belkin screen protector for my iPhone and my wife's iPhone. We were definitely told there was a lifetime guarantee including cracks and scratches. Now that my wife's screen protector is cracked, we are told a guarantee is only against product defects. Why would I need a lifetime guarantee against product defects. Definitely a ripoff read more

Kevin, the manager at this location was amazing. With a packed store, he was so kind to me and my husband, who are not tech savvy. He was so patient, an entirely different experience from a store I visited in NC, where employees encouraged me to do everything myself at home even though I said, after several years, I still didn't feel completely comfortable. Thank you Kevin; you should be running multiple Apple stores. read more

Don't go for the sales pitch! I bought a very expensive iMac with the "promise" that I could trade in my other Mac....sure, they took the trade @ some company called Phobio and gave me a reward (????) to spend the $630 at the Apple Store....I don't call that credit!!!!! It's a switch and bait, con job. Buyer beware!!!!! Get on social media and call these guys out for what they are...CORPORATE AMERICA EATING THE LITTLE GUY ALIVE. A MONOPOLY ELIMINATING THE SMALLER COMPETITION AND EVEN EATING UP TRADE IN DOLLARS. read more

Apple - Brooklyn - BUYER BEWARE--SWITCH AND BAIT....CREDIT FOR MORE PURCHASES ISN'T CREDIT! - Mobile Phones Near Me - Brooklyn, New York

Ugh! I went to the store for my 5:30 pm appointment (at 5:00 pm since they said to arrive earlier than the appointment time) for a battery replacement for my mom's iPhone 6. I am waiting and waiting and notice that it's about to be 6:30 pm and I have not been called so I go up to an employee who is checking people in to complain and she is looking for my appointment, she finds me in the system and grabs the next tech support person walking by to help me; turns out I wasn't checked in at all -_- . The employee who is helping me tries to make small talk but I am annoyed because I knew it would be a simple drop off and that they wasted my time; it took under 5 mins "paperwork" and all. I made eye contact with two employees while I was waiting, the one who directed me on where to go to be checked in and the one who checked me incorrectly (both of whom looked as if they were wondering why I was still here). Whatever the problem was they should check on that because it's either something wrong with the tech or the person who checked me in. I have been to this store before and it is hard to get assistance even when making a simple purchase. Employees are conversing amongst themselves and not being of much help to customers. I am also confused by the layout of this store, it's so unorganized and confusing (no obvious place to go for appointments without asking someone for help) and I was also confused on why all the employees wore the same color when they usually have tech support in grey or something (everyone was wearing green save for one older woman who wore a grey shirt which was why I went to her initially and she told me where to go). I went in today around 11 to pick up the phone and it is different a lot less people so no waiting. I would suggest coming here if you make it in the morning. I like the Prince Street store way better (even though they never meet their appointment times, but at least they check you in correctly), but in general, Apple needs to re-evaluate their customer service and it's efficiency what's the point of appointments if you can't manage the amount of people given one with walk-ins and etc. read more

I got seriously terrible repair service in the Brooklyn Downtown Apple store several times. (for 3 weeks, I had to visit the store 6 times because of their horrible repair service.) My 27 inches i-Mac had a power problem. No response to turn it on. Right after Picked it up (1st repair), I tried to turn it on. but it was same as before had dropped off. They told me to bring it back. so I dropped my I-mac off again on the same day for the exact same problem. They didn't repair it perfectly. Even they didn't check before giving it back to me. When I picked the repaired item (2nd repair), I required to make sure to check if it worked or not. but the technician in the genius bar who served me really hurried to take the next customer. His attitude was like "waiting line is very long outside. just pick it up and get out here right away." After 2nd repair, I was using I-Mac. The black screen display came apart from the computer....I was sitting right in front of iMac. It faced to my face and was fell off....... it was opened. I could see inside of the I-Mac and the computer was dead. I lost my works I had to submit that day..... I tried to turn it on over and over but the screen was dead. For me, I was really stressed out and not happy for apple not to do their job perfectly. It's very unprofessional and insane. I wasted my time and expense to bring it and pick it up several times. It is 27-in iMac. really heavy, not easy to bring to the store over and over. All my experiences were seriously terrible. Generally, All the process from visiting the store to the outcome of the repair was crazy and insane.... Without a star, I couldn't post this. 1 star is only to post my review. I don't want to give any credit to them. read more

Apple - Brooklyn - screen came apart and fell off while I was using i-mac after 12 days I picked it up for 2nd repair - Mobile Phones Near Me - Brooklyn, New York

How can a company so rich and yet be so cheap at the same time. I came here last Saturday to replace my battery and ended up being turned away around 4pm because they said they are no longer accepting any one because there was already a long wait. How ironic when they have about 20 sales people on the floor eager to sale, yet only a couple of techies to help with the phone. I was told to come back the next day (which I did) and I was then told, they ran out of batteries so now I ended up waiting over a hour for my turn to order the actually batteries. This is terrible because it meant I had to come back again for the third time. Before coming in, I had to call them and of course to no surprised, I've been waiting for over 45 min for customer service. Once again, Apple customer service sucks all around and now I finally understand what they meant when they said Apple was abusing Chinese workers in China to produce their precious Iphone. Well I guess they don't care much about their customers either. read more

Brooklyn, Stand up! The opening of a brand new Apple Store in Downtown Brooklyn drew excited crowds hours before the doors even opened. There are 20 people at this table, 15 at another, etc. The best way to describe how pack it got would be to picture riding the number 4 train on rush hour. This even spilled over to Sunday confirming that Apple still able to generate a strong fan base issue free. You cannot front, Apple knows how to draw crowds. The highly anticipated location is Brooklyn's second Apple Store, and the company anticipates it to be a big hit in the borough. I can honestly say that this 2nd Brooklyn store is my favorite out of the two due to design. It makes me very curious how the new 5th avenue store will look like. It seems like Tim Cook and company are looking to create stores similar to Apple Campus and I love it. The store was packed, but not overly crowded, as staff limited the number of people allowed in the store at one time to make for a more enjoyable shopping experience. This is expected when you visit Apple Grand Opening. So this kind of outcome is not shocking to me. During the grand opening customers that arrived early enough on opening day received a free T-shirt. I can honestly say is sad they only give t-shirts, because it makes Apple cheap in giving real prizes. Why? If you attended Apple 14th Grand Opening, we receive iPods, MacBooks, gift cards... The good memories! Not sure why they changed after late Steve Jobs passed away. I hope this changes before the reopening of the flagship 5th avenue store. Anyway, the new location will offer its typical technical assistance while also setting up workshops for Apple customers. One of the reasons why Apple became successful. Why 3 stars? They canceled my order without notifying me due to the product not available. Time lost is my main reason for 3 stars. You want to deliver excellent customer service, an email or phone call could have generated 5 stars easily. Update: I had to switch to one star. Why? Apple charged me $279 X 4... Which all posted. I needed to call my bank plus apple to clear the mess they made read more

Apple - Brooklyn - Mobile Phones Near Me - Brooklyn, New York

They were able to treat me very well is always super busy so it was hard to find some one to help me but my AirPods

Went to this store because of its proximity but I might as well have gone to one in Manhattan. I was sold an incorrect power cord despite bringing in the exact version of what I needed replaced. The gentleman was kind but clearly winging it. Once I got home and realized I was sold the wrong item, I had to Uber back (time sensitive). I tried to get help from a young Black man with long acrylic nails in the front (wasn't wearing a name tag) and it seemed like they delighted in being rude AF. They kept repeating the same thing over my explanation, dismissing my needs and the fact that where they were directing me to didn't help me properly the first time. Zero stars. Kindness is free. And I've worked in retail over a decade. There's no excuse for that level of behavior. read more

Two out of the three delivery orders I have placed at this store have magically not happened. The first required a lengthy online chat to get a refund as they claimed it was delivered, the second I got a notice that it was on its way and then a minute later a notice telling me I wasn't home so they were cancelling the order. In both cases I was home (and stoked for new gear fwiw, which is nothing to Apple Downtown Brooklyn, I guess). We needn't discuss the SNL-like in-store experience, which is why I was ordering for delivery in the first place. Way not to represent the brand, Ms./Mr. Apple Store Manager. read more

I had a horrible situation with my phone and it had been on going for quite some time. I went to this Apple Store to get assistance and they fixed the issue without a problem. Tara helped me along with a young man (I can't remember his name right now but he was also super helpful) & they got me squared away. Super professional and empathetic. Also the store was pretty busy and from what I could see everyone was receiving great service. read more

I try to avoid going here as much as possible because it's usually mobbed. But I was having issues with two of my phones and stopped in. I didn't have an appointment and it was about 45 minutes to closing, but one of the floor associates Colton spotted me and helped me out anyway. He took the time to help me fix my problems while he was waiting for his next appointment and helped me get everything squared away! read more

Such rude staff. Ok Covid is going on so I'm not allowed to even browse- but when I came in to their lines the security let me wait and then when I went up to the front of the line - the Asian girl there waived me off and sort of laughed at me telling me "no browsing" as if she only talks to people who do a cold hard purchase. She and the other Sikh guy waived me off and laughed at me when I told them the service was not up to apple retail level. Not only did they not care, but they were rude. I do expect more from apple. read more

Same simple, clean and minimalist decor that you expect from Apple. Since this place newly opened, it was buzzing with people. The workers, all dressed in red T-shirts, were equally all buzzing around. The layout for costumer service was confusing at first. I was told to "go to the back" for repair by the first helper at the door. I was expecting to see a dedicated helping section surface but turns out they utilize the whole space to help people. People were just sitting around by plants just waiting on the dedicated worker helping them. Being that it was the holidays, I was given a wait time of 1hr 15-30mn. I had time to jump on the train and get some shopping done all the way on 14st. Came back just in time to receive the text stating they were ready to see me. I would definitely say that the appointment time is accurate. The staff member that I was assigned to was very helpful. He took his time rebooting my phone, staying patient despite its slowness. In the end, I got the answer to what was wrong with my phone and was given solid advice. Big downside: No bathroom! read more

I want to start out by saying I was a loyal customer of Apple for the longest time. My whole family uses Apple and I had an iPhone 4, 6 plus, another 6 plus, and now 8 plus. I also bought a MacBook Pro in 2018 because of how satisfied I was with their product. But March of this year, the screen stopped working. It was not cracked, and the outside of my laptop was in near perfect condition. It never received water damage, was never dropped, and sat on my nightstand for most days. I took it to the Apple store and they claimed it was my fault because there was apparently some blunt physical damage to it. I had to pay hundreds of dollars to get it fixed. I decided to overlook writing a negative review because it was a one time mess up. Come to find out... now my laptop dies when the battery is at 26% for no reason. I take it in, and they found no water or physical damage. I have charged this laptop less than 200 times, so it's pretty new. They claimed that because I owned this laptop for over a year, even if the battery defectiveness was not my fault, that I had to pay 200 dollars to get it replaced. I will never buy a MacBook Pro from them again and am strongly considering not purchasing any other products. If you promise high quality products, you should replace them for free if the product doesn't live up to your standards. read more

Store gets crowded so try to get there early. The technical support is very good. Costemer service also very good. Nice store with good seating. read more

Avoid the $9 courier fee and just pick it up yourself. This location gave my $400+ Apple Watch to an UberEats/Postmates delivery person who claimed to have delivered the product to me but it never came. The email receipt says the product must be handed to a person. Not in the mail room or the front desk either. Called Apple and they had no information on who picked it up, who/where it was dropped off, and when they can deliver a new product. Surprising that such an expensive store doesn't have its own trustworthy delivery service. Update: I called Apple and spoke to an incredibly rude customer service rep named "Kim" who kept repeating herself and couldn't offer explanations. Kim said Apple was offering me a "courtesy" by giving me "expedited" shipping so that the watch is delivered in 7 days. I asked how that's expedited when I was supposed to get the watch today and asked if I can just pick it up in store. She said no. read more

Skip this store if you can. It's consistently provided the worst experience I've had in an Apple Store anywhere in the world. "Service" is as chaotic as other reviewers have noted. There's never a consistent point of check in or acknowledgement, so expect your first 5 or so minutes to be spent awkwardly looking around, hoping to be noticed by an employee that might potentially help you. You may choose to chase down someone who doesn't appear to be currently helping a customer, and they may tell you (as I was told on my last visit) to go find someone else. I don't go to the Apple Store to browse or window shop. 5 out of 5 times I've visited this store in the past 2 quarters have been to make a major purchase--meaning I've walked in the door hoping to drop money on what I want and see my way out, nothing more. Each time I've done this I have had to chase someone down. I didn't need help, repairs, explanations--I needed to exchange my money for a specific Apple product that I already knew they had in stock. It's amazing that they turn any real revenue at this location at all, considering the hassle I've dealt with to simply walk in and make a purchase. I've only continued to return because the idea of schlepping an iMac from USQ or World Trade all the way to Prospect Park seems riskier than the headache of dealing with ineptitude at this location. read more

I cant trust this store's employees. I can't respect this store's employees. Some employees are poorly trained, on top of many acting aloof or dismissive. I was told that I could not return a product in store because I ordered on Apple website and had to make a return by mailing it back to Apple. It took two different managers to rectify the situation and accept my return. No apology offered. Apples top prices used to reflect their products AND customer service. Now, however, paying Apple prices no longer gets you competent, and warm service. -Unfriendly faces and voices. -Poor customer service. @Apple read more

Well the caveat of going to Apple Store is knowing that it's 50/50 when it comes to repair of iPhone. My phone wouldn't charge and seemed like it was charging port. Checked it over with a toothpick. Even purchased new fire wire but too no avail. The charging bolt would not appear. What too do? Go to Apple Store and spoke to Genius Bar rep. Well first thing he said after I explained it might be charging port. Apple doesn't do repair. Hmm really I said to myself. So Apple doesn't do repair. But will more than likely get you to purchase new iPhone. Rep checked my phone and when I plugged it in on table the power level started to climb. Glad I had patience and didn't purchase anything. Because I went home and eventually the charger started to work correctly. Service was fast and friendly. Was quite satisfied. But Apple has really dropped a few notches on my radar for new purchase. Guess the thrill is gone. read more

Zero star. Not good AT ALL !. Made an app. for 5 PM. Left the house early to make sure that the half and hour commute from the other side of Brooklyn won't end up to being late with traffic on Sunday. Get there 20 minutes earlier. Had the wife park the car to make sure I won't be late by driving around the neighborhood to find a parking. (no handicap parking available) They would CANCEL the app. otherwise. Stood in line, made me move to the other one, guy whispered in the other one ear "he's early 20 minutes". Have a cane due to a spinal surgery and could not stand 20 minutes outside in the cold. They didn't care, I left. Not going to put 1600$ in your pocket and suffer about it. That's how they treat longtime customers. read more

I had a good experience. It's an apple store, so yeah, it's going to feel a bit chaotic. But if you have the wherewithal to ask someone for help, you will get that help. I went in to exchange my iPhone Xr for an Xs and was in and out within 15 minutes. The employees I talked to were knowledgeable and fun to talk to. read more

I went there when it first opened New Years Day. First of all, thank you for being open on New Years. Second, I want to commend the employee Hannah. I did something to my phone where it completely locked & I needed help. She was able to quickly & efficiently fix the problem & was so gracious the whole time. Addition! Yesterday, 2/5/20 I was having an issue with my phone & employees Mac & Jim were able to immediately troubleshoot it & were so kind throughout. I was having a very difficult day as it was so this really helped. read more

I made an appointment a few days earlier to have the battery replaced in my iPhone. It was easy to check in and it only took about an hour to repair the phone which was ready when I returned at the indicated time. It was a fairly pleasant experience, at least as good as the late lamented Tek Serve. read more

I made an appointment at this location at 12:15 pm on July 17 (appt window 12:15 - 12:30 pm). I arrived at 12:17 pm and was subsequently checked-in. At 12:50 pm, I checked with the person who was managing the line and asked him why my name still wasn't being called. He said, "someone will eventually call your name. We only have one specialist working". Then I asked him what's the point of making an appt if you guys can't let people in on time. He rolled his eyes and said you just need to wait here. What attitude is this??? Also clearly they have more than one specialist working. If you can't manage lines, then you better find out better ways to explain to clients or make adjustment to appt policy. Terrible experience!!! read more

The level of customer service offered by the associates at this store is appalling. I have been an Apple customer long before the Apple Store era, back when Tekserve was early the sole source of things Apple in the greater NYC era. Never have I dealt with such a number of bumbling clowns and rude hipsters who clearly just don't give a damn. read more

I'm just happy I don't have to travel to Manhattan anymore to get to my nearest/closest Apple Store. This is a great additional and useful piece everyone can utilize during this part of the continuous gentrification phase. read more

Apple - Brooklyn - Just the entrance nothing spectacular - Mobile Phones Near Me - Brooklyn, New York

Abysmal service. This Apple store promised me a repair by the end of May and now, three weeks later they have refused to return any of my phone calls or messages. Instead, they put you on a phone tree that diverts you to Apple Care and Apple Care says they can't contact the store. So you are stuck in an endless loop--phone tree hell, incompetent Apple Care "genius," incompetent senior adviser--and none of them can get through to the Apple Store. Think about it: a trillion dollar company that makes telephones and says they can't take a message and call you back. Avoid at all costs. read more

Pretty fast compared to my expectations - be prepared to wait an hour if you come in with items that beed repair or replacement parts. Customer service was not bad last week read more