CUSTOMER SERVICE IS ABOUT SALES ONLY. First issue, was they tried to give me a locked phone I would have gone to my carrier for a locked phone. This makes no sense. Why would i want to limit my options and lock myself into a carrier with whom i have no contract with when I have to pay full price at Apple. Secondly, during the processing of the payment I was told that my card didn't go through. The reason why is I was asked to enter the CVC I code instead of my pin. After 2 tries, I had to wait around for about 15 minutes while someone came to help the tech who obviously had no clue what she was doing. Finally, I was excited to get my phone up and running since it was a replacement of a phone stolen less than 24 hrs ago. HOWEVER, I was told that AT & T was closed and Apple couldn't activate the phone. Basically once they got my $900. they were not willing to help me with calling AT&T to get the phone reinstated. They did not have time for that! I won't be getting my new laptop at this store. read more

Last week i received an email from Apple that they wanted to replace the drive on my iMac because, well, they realize the Seagate drives on certain models are crashing. I appreciated the recall heads up. They told me to make an appointment. I did. Four days after they issued the recall I arrive for my appointment and am told that "We don't have the drive in stock. If you want to, you can leave your computer here for 5-7 days." Unbeiieveable! They issue the recall, they tell you to make an appointment and then they don't bother to a) make sure they stock the stores with enough replacements and b) with classic Apple attitude they don't even apologize for the inconvienence of schlepping in my 24-inch computer. As for leaving it for 5-7 days: Is this really their business model: that my computer is so peripheral to my life that I don't need it for a week? Um, don't you want to work from the presumption that people NEED their computers. Or maybe they think I just watch You Tube and can just make do with my iPad for a week. Please. My desk top is for my job. Yes, I have a laptop. No, I do not want to use it full time for a week; it's not optimal for my work. The big problem here was attitude. A simple, "I am sorry for the inconvenience" would have gone a long way. Or hey, since Apple HQ contacted me about the problem, don't you think they might have done the bare minimum of instructing us to call the store to check on inventory BEFORE we shlepped our desk tops in? I won't even try to suggest that maybe they could have really done the right thing and MADE SURE stores had ample inventory given they were sending out a warning about a crash problem and encouraging all affected customers to get the replacement sooner than later. The indifferent attitude of the Genius will make me think long and hard before I ever buy another Apple product. read more

Hey, I just wanted to bump the overall star ratings up. I've been to both Apple stores and I prefer the Berkeley store because it's bigger and more accessible in terms of parking. I've only had a couple of experiences out of many many good ones here and people like Dalton and Des overshadow the remote bad ones. Gotta be patient in the Apple store. For the most part they really do try genuinely very hard to have their customers walk out smiling. read more

The staff here is really incredible. I've come here a number of times, and a staff person is always stationed near the door, greeting me as I walk in, checking me in and setting me up to resolve whatever issue I'm having. I've found every staff person here incredibly friendly and knowledgeable. Really a fine group of people. The place generally improves my mood, actually, and I'm surprised to see negative reviews here. read more

Not all customer experiences are the same as evident by the wide range of ratings for this Apple Store. Prior to coming in to the Apple Store in Berkeley, I did ratings searches of three stores within an hour drive from me. Included in the research was the Sacramento store, Walnut Creek store, and the Berkeley store. I chose the Berkeley store because it had the highest average customer rating through three ratings sites than the Sac and WC stores. I was in and out of the Berkeley store in under an hour. Sam was always professional and courteous with individual customers even though he was helping three of us at the same time. Got what I needed with no hassles and all smiles. Thanks Sam and Berkeley Apple Store! read more

Oliver France, the senior manager of the store, is a great person with great personality. There was a mismatch between the price asked the online and that in store, yet no person can explain. In fact the explanations I received varied. We almost gave up, and Oliver showed up, and reimbursed the differences. We really appreciated. Oliver would not take the money we gave to him as gratuity, but we really meant what we expressed. We did not care that much about the money itself, but the reason why. Thank you, Oliver! It's about two months ago. I just figured out where to post our appreciation to Oliver. Thank you! read more

I just spent $3,000 for a new phone and a amp book pro. The initial service of purchasing was Okay.They are so busy there that you sit and wait with very little explanation of the new product your are purchasing. I had a MacBook pro for 7 years and it was ready to move on to it's next life (no-one there also had a sense of humor). They kept my computer for 72 hrs. never asked how I wanted to be notified, assuming I had email on my phone, which I don't. I called and went to 2 people before I found out it was ready. I walked in that night got totally ignored by a guy who acknowledged the guys behind me, found someone else to ask how I could get my computer after 10 minutes found out I had to sit at a table and wait for my name to be called. About 20 minutes later a guy came up had both my computers I asked if I all information was deleted from my old computer and if so could they recycle my old one. No it wasn't he explained why and stayed to help me. Never asked if I needed anything to know about new computer or tell me if I needed help where I could sign up for a class, etc. Needless to say he helped me delete information and while it was spinning its wheels he left and said he would be right back. After 20 minutes I asked someone if they could help me since i didn't want to just leave the computer on the table not knowing what happens next. They asked me what he looked like (by the way no-one there has a name tag), laughable as it may seem the description I gave fit 3/4's of the guys working there. Finally after at least 20 minutes he was located and took the computer without another word. I asked his name and shook his hand and said thank you. Got home only to find my old mouse doesn't work on this computer, I couldn't use my printer without a thunderbolt 3 (which a tech on phone at Apple said was only $19) and had to invest another $150.00 to use my computer with a mouse and attach my printer and external hard drive. Whatever happened to customer service and Apple. Not a great experience. I wonder if I spent $6,000.00 if the service would have been any better???? read more

Go to the emeryville location. Fourth street walk in time takes long and so is the line to check in. Emeryville always took me in within 10 minutes for walk in. The workers constantly interrupt to ask questions to their co workers for answers they should have. The curly haired guy who's older and works at the Genius Bar has poor customer service skills and didn't appreciate him cutting me off every time I talked. Take the few second longer of a commute if you have to and go to Emeryville location. People greet you immediately and are helpful. Lots of unanswered questions at 4th street read more

Short line, long wait for the iphone5 for the mrs. Originally we were told it would be about 45min, but it took double that. Once we got in the people were helpful, but seemed overworked. Parking was fine at the public parking lot. read more

I had a bad experience and am not happy with Apple, I walked in for my appointment and waited for ever. My spare time is 3 times as valuable than my work time, why must I walk in for an appointment and have to wait and wait and wait it's ridiculous. After all the waiting they need to take my MacBook in for repairs telling me sending it out to get repaired 3-5 days and an in house repair takes 7-9 business days, how does that work??? A few other things, I didn't appreciate being asked what I do for a living, it's none of their business... If I am a CEO of some major corporation and walk in tell them my laptop isn't working would you tell that person to go 3-9 days without it. They then tell me "How do you feel about not having your laptop for 3-9days?" How I feel is: I'm being ripped off. I have a warranty that said I will always have a working laptop, and 3-9 days is preposterous when spending thousands of dollars on there product. Then the guy tells me having a laptop is like a car you take it in when it's having problems, you have to let them hold onto it for a few days while they repair it. How is a laptop like a car, you pay for a car repair out of pocket, you pay for new parts, labor, everything. I have a warranty and I'm taking it to the experts who say they will take 9 days to fix it in house and to ship it it will take 5 days. And I have had many apple products they have replaced anything and everything on the dot but now they make me go without my laptop for several days is absolutely wrong and completely different than I have been treated before. As far as I'm concerned they take advantage when they feel they can... read more

Logic Board failed a week after warranty expired (on a 1 year old never abused MacBook). I got nothing but very rude attitude from the staff here on different occasions. At the end I got $0 value on 2015 MacBook Pro and was advised to sell it on eBay. I've been a very loyal customer since the very first iPhone came out and own every possible product from Apple. I'd expect different treatment. read more

horrible. I went in to upgrade to an iPhone 7, since my iPhone 6 started to act up, not even 2 years into use. That's me using it only part time, since I use mostly my work iPhone. A $700 device that doesn't even last two years with careful low usage! Was told by another store that although the 6 was acting up, they will still honor the $200 trade in value, since the phone is not even 2 years old. I get to the Berkeley store. Happen to start talking to one of the supervisor, who tells me they need to run the serial number since there's a batch of these iphone that had production problems, hence the screen malfunction that I was experiencing, so they could possibly fix it for me. The second employee tells me, on no, it's not the iPhone 6, but the iPhone 6 plus that had these known problems. She says they're too busy today. Did I want to make an appointment to come back to have the phone looked at? Since I already had an appointment in a couple of days, I asked her to look up the time for me. Hmmm, she can't find the initial appointment that I made over the phone! so we booked one for one day later. (after getting home, I found my initial appointment) At this point, I decided to just go ahead with the upgrade to iPhone 7 plus (wanted that camera!). A very nice employee helps me out. I'm honest, told her about the issue with the screen going grey sometimes, sometimes flickering. She asks her supervisor, Ryan, about this and he denies the trade in value, basically implying that there's a lot of bending in pockets and what have you.... Did Apple not know the phone was going to be in pockets? Why not make a device that lasts through pockets? Ryan told me there's nothing he could do, that I should have bought Apple Care. To me, Apple produced a substandard product, and they're not standing behind their faulty products. $700 dollars and can't last 2 years! And I've had the phone in an otter case this entire time, with careful handling. Here's an article I easily found about the same problems with the iPhone 6 and 6 plus: http://money.cnn.com/2016/11/18/technology/apple-repair-touch-disease-problem/ Apple is recognizing that "Touch Disease" is a thing. The tech company is rolling out a repair program to fix iPhone 6 Plus devices with unresponsive touchscreen features. The term "Touch Disease" refers to the touchscreen issues that surface after the phone undergoes stress, like being dropped on the floor several times. In many cases, iPhone users have complained the touchscreen will entirely stop working for several months. In August, repair site iFixit discovered that the issue stemmed from faulty chips inside the devices. When the phone is dropped or bent, the chips become loose. At the time, iFixit called the issue "Touch Disease" -- and it was quickly adopted by the internet. Now, the company is willing to repair affected devices for $149 -- as long as your screen isn't cracked and the phone is in working order. Apple (AAPL, Tech30) said on its website it "determined that some iPhone 6 Plus devices may exhibit display flickering or multi-touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device." Although some iPhone 6 users have also reported the issue, Apple's fix only applies to the larger-sized iPhone 6 Plus. Related: Apple iPhone 'Bendgate' is over The company added it will reimburse people if they already fixed devices through Apple service providers for more than $149. Following widespread reports of the problem, "Touch Disease" -- on both sizes of the iPhone 6 -- has accounted for up to 22% of repairs at Apple Stores, according to tech site Apple Insider. Apple is facing class action lawsuits in California, Utah, and Canada over "Touch Disease." The complaints allege Apple knew about the faulty touchscreens and didn't do anything about it. These cases are not yet resolved. Everyone, join the class action lawsuit. Jobs would turn over in his grave if he knew how his company was treating their loyal followers (soon to jump ship). What's worse. The screen was blank when they gave it back to me. I'm not sure what they did with the phone the 5 minutes the employee had it to show Ryan. Now, it's completely dead! 5 minutes in their possession! I thought it was weird that it was black when they handed it back to me, just figured the battery needed charging. Get home, found out phone is dead. What was the use of calling them and talking to Ryan again? He wasn't going to take responsibility for anything! read more

I took my ipad 1 in as the speakers were not working and after the tech took 30 second to look at it he said it can't be repaired and my only options were to pay $ 250 for a reburb 1 or pay full price for a new air. I was able to find a 3rd party repair and pay $20 to get it fixed. I may have to join a class action against Apple. read more

Can't even get an appointment, they're so backed up! I guess it's understandable that a struggling company like Apple with no money can't afford to actually have enough staff or facilities to handle repairing their products when they need repair (and they do). Would be nice for them to set an example for Big Tech and actually put some of their immense profit back into the community, but then again, there's very little competition these days among Big Tech. read more

I a fan and owner of excessive Apple products and yet I was treated like trash in this Apple Store. Some people come here with cracked screens and were helped. I brought an iPhone with a minute dent to the right corner and was denied of a Sleep Wake Button Replacement Program. I was unfortunate to be assigned to Aaron who did not know how to process this program and had to ask help from other Geniuses. One female staff started the process for him and he did not show any interest and was later left. Aaron did not know what to do next and sought the help of another who looked at him like "why is he working here?" Like one of the reviewers here who also was unfortunate to be assisted by Aaron, I left the store furious. He explained to me that he did not notice that there was a small dent and that he could no longer accept the phone for the Recall Program. He never got to do diagnostics on my phone. He refused to give me his full name and refused to sign the Work Authorization statement he gave me. The only option he gave me was to buy a replacement for $269. iPhone 5 costs $99 if I buy it new this Sept. This guy was clearly just trying to convert his bad service into a sale. I wrote a letter of disgust to Apple about this person. I hope I do not see him next time I go there. My advice; if Aaron happens to be your genius, just say thank you but I need someone else. read more

Valerie was great! She helped me out a lot and gave me great customer service. I came in on a Saturday due to my shattered screen and she quickly got to me and delivered great support. Thanks!!!!!!!! read more

Manager, Vanessa refused to replace my computer even though I have Apple Care. I had originally taken my computer to their store, one of 6 times I had to take my computer in. It started having trouble 8 months ago and unfortunately Apple Service replaced the same part three times, somehow thinking they were going to fix the problem by doing the same thing. I finally had to go through Customer Relations and when the person at Customer Relations asked the manager, Vanessa, to replace my computer in the store - in particular because I was going out of town and timed my drop off precisely to have my computer back in time for when I leave - she still said no. She gets to make the ultimate decision for the store and I guess the BOTTOM LINE is MORE IMPORTANT than adequate customer service. I have been in high end retail before and if I ever did this to a guest at our store, I would be fired! When you sell a product, that is actually good, and as a company you actually stand behind your product, it is easy to honor what you sell. Your employees treat their guests/customer the same way no matter what. In fact, you treat them better when they are having a problem to keep their business. Apple sells extended coverage at upwards of $300-$400 and then I have to battle to get them to honor their own contract. This seems more like a way to monopolize the market and take my money and provide me the least amount of service. You should know that the best customer service you will receive will be when you are giving them your money. read more

We just came in with a hot mess of products and accounts and Mary was absolutely the best. She helped us connect everything properly and patiently and was just an all around doll. Thank you Mary! And good job hiring her, Apple. She's the whole package: capable, charming and cool. Much appreciated. read more

I just had one of the most toxic customer service interactions I've ever had at the 4th Street Apple Store from a young woman named Dom. Her rude and patronizing manner was so bad that I had to tell her, "You're very rude!" I went in to get my iPhone 6 battery replaced and after a long, frustrating 2+ weeks of waiting for my battery reservation, this experience was really hard to take. I asked to speak to a manager but "they were all in a meeting". I was told I could make a complaint at apple.com but I couldn't see where to do this. In the future I will avoid going to this Apple store location even though it's the closest to me. read more

Wow, I've never had such a bad experience at an Apple Store before. We walked in and even though it wasn't even very busy, we were not greeted by anybody so just had to stand around waiting for someone to help us. A woman who appeared to be the greeter was moving around, seemingly ignoring us and helping people who had not been waiting as long. Finally we managed to get her to talk to us and we asked if there was a line for iPhones. She said yes and said she would put us in it, very annoyed. We asked if any phones were even in stock and she just ignored us and said to get in line. "Do we need to wait in line just to find out if any are in stock?" Then she just rolled her eyes and walked away!! We asked her again and she snapped "I'll check in a sec!" I have NEVER dealt with such a rude employee at Apple. And we found out five minutes later that there were none in stock. So, we spent 15 minutes in the store just to be treated incredibly rudely. I thought Apple was known for its customer service. read more

There customer service sucks. They didn't even try helping or approaching me for help. Those people need to work on there customer service then me trying to approach them for help. Place is nice though bigger then any Apple Store I been at ! But I will not come back to that store! read more

One of the apple geniuses, Bob, had some of the best customer service I've ever seen. He was friendly, hilarious, professional, and absolutely knew what he was doing. Apple has a customer for life because of how great his service was when I visited. Thank you so much for your help!!!!! read more

I arrived to the Emeryville store right when they opened at 10am this Saturday morning, while all the 15+ staff were idle without customers. I was asked to wait behind 2 other customers to sign up with their one Genius Bar check in person so they can look at my Apple Pencil that lost a cap, which I told 3 of their employees while walking in. 1/2 hour later there were still 5+ store staff idle while the sign up person now has 10+ customers waiting in line for her to schedule face time with a Genius person. I had to leave so I pulled an idle store person aside and asked to return my pencil. He went into the back room & came back out telling me they need to special order the cap that cost $10 and that I cannot return the pencil. Why could they not have told me that in the first place and had to waste 1/2 hour of my time for a simple question? I growled at him and he apologized. And how will Apple handle customer satisfaction when the first thing that for sure will go wrong with the Apple Pencil is customer loosing the magnetic cap? I guest I will have to order another pencil from my Amazon Prime as they will not question any returns. What a waste of time and resources and what a disappointing Apple experience. read more

I had a terrible time with phone support. Twice the system hung up on me before I was able to talk to someone. Then when I finally got somebody, they said I had to come in. So I made an appointment. Then I managed to fix the problem on my own. So when I called to cancel the appointment, I waited on the phone for ten minutes, and someone came on and said I could not cancel on the phone. And I could not simple reply to the email and cancel. I had to go through some process to cancel an appointment. When I complained, the representative hung up on me. Totally annoying! read more

I can't believe how rude the manager Greg Hobson from 4th St Berkeley CA was to me the genius was not the best attitude but I don't mind that but the manager was called out because the genius could not figure out the problem with my iPhone 4S (it kept dropping the Wi-Fi all the time) so when manager Greg Hobson came out to try help he had one thing to say to me We Can't Find The Problem on The iPhone Sorry AND THATS IT! He just keep repeating the some thing back and back over again so I got mad now ok I got this $400 iPhone that does not work on Wi-Fi I said thats BS! this is what he said to We Can't Find The Problem on The iPhone Sorry And If You Going To Curse At Me I Won't Talk To You! So He gave me he's card after i said I well Complain about your attitude and walk off!The week After that I want to the Apple Store Chestnut Street got a replacement iPhone in 15min and got the usually friendly Apple Vibe too! Don't Know What his Probelm was but very ignorant guy! read more

Had an appointment here today to replace a cracked screen for an iPhone 6; it was functioning perfectly before I brought it in. The screen replacement went fine, phone seemed to be working, so I left. In retrospect I should have checked more of the functionalities before leaving. When I got home I discovered that the front camera doesn't work, the ear speaker (the one you need to listen to your calls) doesn't work, and on top of that the phone is now overheating when plugged in to charge and won't charge over 10% battery! I have no idea how a routine procedure such as a screen replacement could brick my phone but it sure did. Had to make another appointment to get my phone replaced (apple support on the phone assured me that it shouldn't cost any money since it appears that the repair at the apple store was at fault) but all the appointments until thursday are already booked up so I'm stuck for half a week with no functioning phone. read more

non professional at all . the lady with the poor manner， she treated u like piece of shit even though u just pick up the order . she sucks

called apple 4th street today to arrange to attend workshop on basic Mac operation. Called four times -- each time I got to a representative and then was bounced off to hold before appointment completed. The hold was interminable, while a screeching ear-shattering static-ridden recording of rap music played on -- and on and on and on. I endured a long time. No one came back to the call. read more

ok, im an apple user. there was a problem with my notifications. i walked into the store and the managerial person told me i needed to back up my phone, have it wiped, have an appointment, etc. even told me not to stop by my verizon store for advice. at the appointment, it was the touch of a switch, and the thing worked. so why didnt they glance at that when i first came in? fix it, and send me on my way smarter. cause they have a very rigid customer service system. like a horse wearing blinders. im not technological. and they may have assumed that i tried everything, or i wouldnt have walked into the store. not a good assumption to make with people from the previous century. i like the guys at verizon on solano cause they know im a techno idiot, and they are thorough and sweet about it. so try everything before you ruin your day with apple. read more

Maybe was just my lucky day.....I walked in and within seconds I was handed over to Trevor. He handled my customer service and transaction like an Athlete! It was important to him that my experience was successful. I was there to purchase a new phone - I walked out with the phone i wanted, all setup ready to go under 30 minutes. It was a good day!! Thanks Trevor read more

OMG, I guess if you're spending a lot of money, and want to feel totally cared for this is an awesome place. However if you're just dropping in for a simple part, like a cable or cover, I hope feeling invisible is your desire. I just needed an adapter cable for work, took me 15 minutes from the time it was in my hand, and I was passed from employee to employee 4 times until I was able to make a purchase and leave. I guess if you're spending under a few hundred dollars you get the "small potatoes" label. So glad I don't own apple products. read more

I needed a new MacBook for school. As soon as I walked in the door there was a woman, Gina, apparently checking people in. I was the only one waiting and I let her know that I was ready to buy a MacBook Pro. She rudely put up her hand and said, "just hold on!" I looked around at the nobody else waiting to check in and just backed off. Then my mother came in and wanted to show me something on the other end of the store. I tried to get Gina's attention but her face was glued to the iPad she was using. So I followed my mom. Bad idea. I make it back to Gina and she's checking in a whole group of people. I reminded her that I had been waiting and she got all pissy and told me I shouldn't have walked away. Sigh. So I get on the list. An hour later I see people have come and gone after me. I checked in with another self-proclaimed "Genius" and they told me my name was never on the list. Awesome. Since I have a life and what not, I wasn't going to start over and wait another hour. So I left, irritated. I'll be going to a different apple store for my MacBook. I don't like being irritated. read more

Ariana is her name!!! She my friends made a very stressful situation pass right through me. I came in with my phone being disabled i talked to 3 people that finally directed me to Ariana. She clearly calmly and happy explained the process and everything that was at risk having to restart my phone. The rep just before her had told me i may lose all my data and just made an appointment to see a tech next.I almost cried. I was ready to never buy a Apple product again. But Ariana was my tech...her confidence in her craft made me feel better about the issue. I overheard her telling someone else she was off in 20 mins. I was worried i was going to be passed on to someone new. Nope she took her time to explain everything before she worked ob my phone. At the end yes i lost some apps yes i lost some date. But not my pictures! Im here to say Apple did an amazing job hiring her. She is what every stressed mad irritated frustrated tiered customer walking in for HELP should experience. Thank you Ariana for turning my day around I appreciate you and you are the reason I will continue to be a Apple customer. read more

Lacking customer service, every time you stop by this store, they made you wait at least 30mins just to get started. They don't seems like helping their existing customer at all. Very frustrating and disappointing, I would not recommend at all to anybody. I would rather go other location. read more

arrived at the Apple store around 5 PM. The store was not extremely busy. There were many workers who were chatting with each other. No one acknowledged my entrance into the store. The young lady who holds the iPad and is suppose to direct customers to the services they need did not acknowledge me. I waited patiently for a worker to help me purchase my iPhone charger. Many workers who were chit chatting looked at me but did not ask me if I needed help. The young lady with the iPad gave me a glare and mouthed "just a minute". Yet, she went to greet another customer who walked in AFTER I did. A worker who was helping another customer tried to call a worker who was free to help me but the worker did not turn around. I had to raise my tone louder and ask someone if they could help me as they walked passed me. The lack of customer service really did make my experience a bad one. I do not feel welcomed into the store and I certainly do not feel like a valued customer. I own many Apple products and I have never had a problem with Apple's customer service for over 5 years. On a brighter note, I did get the product that I wanted. read more

You go in to replace a product that actually came apart within a few days of buying it. This has happened to all Belkin items I have bought!!! The rep says I have to go online to Belkin since they are a "3rd party." What kind of customer service is that? Apple stores should discontinue selling below standard Belkin products.if there was a minus 5 rating that would be what I'd put. NO customer service at all!!! read more

after emeryville called and held a display for me I went in to purchase it. there were approximately 3 employees on the floor to each customer in the store. identified by their dress code and lanyards. you would think walking in with my credit card in one hand asking to purchase something on hold would be simple and quick, but youd be wrong like I was. after 20 min someone came to me with the display and took my credit card, not once looking me in the eyes. charged my card and I left, never to return again, nor be an apple customer again. read more

I wish I looked at the Yelp reviews before choosing to go to this Apple store instead of Emeryville. I chose this one because of the free parking. I wasn't getting anything fixed, i was looking to purchase an overpriced computer. The staff (all male) were just standing around chatting. I told one I was looking to buy a computer. Je seemed unenthusiastic like the rest of them and said he'll send another to come help me. I waited longer than usual for an employee to help me. I asked him a question about compatible software he didn't know. He went to go ask a co-worker, came back and didn't seem sure so he went away to ask another person. Meanwhile at least 5 other staff were just standing around looking and chatting. The store was not even busy. Maybe 3 customers on the floor- none of them being helped. I'm guessing these guys are not paid on commission. I just left. I'm not going to drop money where I am treated indifferent. I bet if o looked like a stereotypical tech dude, I'd get better service read more

My experience was also very poor at the Apple Store in Berkeley. I purchased a new I-phone and was to be helped with transferring all my information (contacts, text messages, email etc.) from my old I-phone onto the new phone. Here is where things stand: For contacts, the trash can contact list was transferred instead of the current contact list that was on my old I-phone - I am now sifting through hundreds of irrelevant contacts to clean this mess up. Text messages were not uploaded. Only current email for my hotmail account was uploaded - no archives. My exchange email failed to be uploaded altogether. These guys sacrifice quality for speed and do not work as a team. The guy who helped me asked one of the guys at the "genius" bar for input but was brushed off. Too bad to have such a great product line associated with such poor service! Maybe its time to check out some other brands? read more

If you get Bob, ask for someone else. He's very condescending and patronizing. I will not go back to this location ever again because of his bad service. read more