Communication, intergrity of work and overall customer service lacking from Mike Bikford and HIS business. I should have trusted my instincts at the very beginning working with his choice of tile company, Naara Tile. The owner that I worked with was not personable, borderline rude to her staff and the ordering process was â half promised and sketchy. When we were finally able to begin project during this time of COVID, Mike had expressed to us that he would be following County Protocols with daily temperature taking/documentation, mask wearing, hand sanitizing (Basic protocol that we were comfortable with). When WE THE CUSTOMER discovered that one of his workers refused temperature taking, Mike not present at job site that morning, WE had to contact Mike to inform him of event. The worker walked off the job, placing the time of our project behind. Another incident had Mike requesting if his workers could use our spare restroom during project hours due to him not organizing restroom accommodations for his employees prior to contract signing. I had to send him a copy of CAL OSHA protocols as well as close locations for workers to use bathroom facilities. Among MANY other things, at the end of project, Mike Bikford overcharged us, not adding invoice correctly and overcharged our project by 1000.00+ dollars. POORLY RUN business at best. To sum it up, UNSAFE, NO INTEGRITY FOR WORK, CUSTOMER CARE OR STAFF AND POOR WORK ETHIC. read more