I love old school hardware stores where it's not too much space to cover. I thought the staff was…read morefriendly and knowledgeable. Yeah sometimes they get testy for a variety of reasons but I will accept it because they still know more than the people at the big box stores. I recommend Triangle Hardware!

Is there a better hardware store in Hermosa?? Nope! It looks small, but somehow they have…read moreeverything! I'm a huge fan! The customer service is top notch, they know their merchandise and were to find it! Triangle Hardware- Thank goodness we don't have to drive all the way to HD!

It saddened me to see on the news how they were victims of theft twice. It's not the closest…read morehardware store but I made the effort to visit and spend some money. I went back a few times to do the same. Maybe their prices aren't the best, I didn't check, I figured even if it wasn't I'm helping out a local small business. Last time I went looking for something specific, they didn't have it. I tried striking up some friendly conversation with the guy at the counter. He was dusting and made it very obvious he had no interest in talking or being friendly or even courteous. That's ok, I lived my life fine without this store, I can continue on. I'm not going to bash the owners for this rude employee. I've been meaning to write a good review so I'll leave it as such.

I love coming to this little hardware store especially since it's walking distance from my house…read more The staff is always helpful and I can usually find what I need without having to run to the big box stores. It's also great they have Benjamin Moore paint here.

The products are just what I need for home projects .Service can be improved, except for checkout…read more when looking for something I avoid approaching adolescent staff because it's awkward to interrupt them when they are on their phones. I doubt they are acquainting themselves with the store products and their location, it makes a bad impression. It's always a relief to see someone with grey hair to ask for help. Don't get me wrong , they are polite but usually baffled by my queries . This is a training issue. They need to approach customers and stay off their phones. If they can't answer then find someone who can without being asked. The old timers have a lot to teach. Please train these young people in customer service . It is training that will serve them a lifetime.

I was very pleased with the honesty of the employees at Woods Ace Hardware. I left my wallet there…read morethat had some money in it, and they put it in a safe and had it available for me the following day. Kudos to them! In addition, their staff is always very helpful. I highly recommend this store!

I rented an 8-foot open bed truck from Home Depot for two hours to move a picnic table and chairs,…read moreand the experience was excellent. I booked the truck online with the Home Depot app that morning for a noon pickup, and everything was ready when I arrived at the rental area on the north side of the building. They even had some twine in the truck to tie it down. Even with the usual terrible traffic on the 405--if it wasn't bad, that would be the news of the day!--I was able to complete the move in just two hours. The truck ran great, was clean, reliable, and had no mechanical issues at all. Everything fit in a single trip, which made the move quick and easy. I topped it off with $15 worth of gas before returning it and even cleaned the windows. Overall, the rental process was simple, convenient, and hassle-free. I'd definitely use Home Depot truck rental again.

Big thank you to Lidia in Customer Service who in all of my years shopping at Home Depot, I have…read morenever had an employee do so much to try to help resolve a extremely frustrating and disappointing experience with the delivery of a outdoor furniture patio set. Yes the delivery issues were with an outside vender but the patio set was ordered online from Home Depot and after numerous calls directly to the vender who would do nothing to help remedy the situation, I went to the store and spoke with Lidia in Customer Service. I had a party planned for this weekend and the delivery came in 3 separate deliveries and were delayed numerous times causing me to have to hire someone to drag the heavy boxes inside each time and missed my arranged time with my assembly man. Lidia came to the rescue and arranged to pick up the boxes when they were finally delivered and have then assembled and returned to me in less than 48 hours. Her communication skills and customer service skills are excellent . She kept in constant contact with me and updated me so that I knew she would delivery on her promise. Having managed Customer Service departments throughout my entire career, I would have hired Lidia in a heartbeat. Bravo!

Amazing service and care for their customers! Needed to get a sedan up on stands. Happened upon a 3…read moreday sale. I thought I came up on an amazing deal on a 3-ton racing jack. When informed that I was mistaken on a sticker markdown, I switched over to a different option and kept it moving. I forgot a 90 degree chuck and while I was grabbing that, the same cashier I was working with took it on herself to discuss with her manager and informed me they would honor the confusing sales price sticker that was admittedly hard to notice and seemingly on a related product. Confused at why they were going out of their way to help me I was reassured they wanted me to leave satisfied. Well they got me. I'll be shopping here exclusively for any tool going forward. Thank you for honoring customer service and going out of your way to make sure I was taken care of.

My husband and I visited this location on Sunday, 7/5/26. Just want to give credit where credit is…read moredue. Carlos assisted us and was AWESOME! Thank you Carlos for your help and PATIENCE...you are a picture of what excellent customer service should be. Keep up the good work.

Went to Learned Lumber and was told Dave was at lunch. Came back an hour and fifteen minutes later…read moreand was told he couldn't meet with us because he won't meet with individuals any longer. Learned put all the doors in our home. The original owner lived two doors down from us. Very bad customer service. BTW, when trying to reach Dave I had to call, even though I was in the store and the gals would transfer me to him. Very poor system.

Always friendly service and helpful too. I recommend this…read morebusiness for All your building materials.

For those keeping score at home, the sales associate never called back. No email. No nothing…read more Zero stars for zero customer service.

For the most part, it was a normal experience of purchasing lumber as the employees inside the…read morestore were very helpful. However, it was when I received the order that I began to experience problems. The blonde woman w/ glasses (aka the order picker/forklift operator) gave me lumber that appeared to have the wrong identification stamp, and when I asked for verification/clarification, she proceeded to berate/yell at me at the exit gate. I didn't want to argue, so I just left. However, the rest of the employees were wonderful!

Came here with my daughter who needed parts to change drawer handles on a nightstand she…read morerefurbished. The employees were super helpful...I mean above and beyond. We were greeted upon entry, the store was clean, we were directed to the appropriate aisle, and once there, the next employee helped her find the correct sized washers needed and even put them on for her. I wish we'd taken all the drawers inside for him to install for her. I felt valued as a customer and would recommend this store to friends and family.

I am writing to complain about my experience at the Gardena 14000 Crenshaw Blvd location. My first…read morecomplaint is simply the young lady Rosemary( is the name on my Receipt) did not know how to measure properly. There was a gentleman at the register that was helping her round numbers off so I assumed they got it correct. I received the call and my screens were ready about a week later. I go to pick up my screens from Long Beach California, bring them home to my surprise. They do not fit. I immediately called the store and let them know that the screens were not fitting properly. When I get to the store I got the opportunity to speak with the manager, Miss Sabrina. She was very pleasant very apologetic and sincere. I also noticed on the rescreened that because of the way the screens go back into the window that the tabs were on the wrong side, Miss Sabrina wrote a note for the screens to have the tabs placed on the correct side. She also noticed my small window screen, which was a a new screen was thicker and taller compared to the original one. She lets me know that we'll make it a priority and will give you a call when they're ready. I believe I dropped them off on maybe Wednesday or Tuesday and I hadn't heard from anyone over the weekend. Here comes Monday. I just called to check on the screens to see what the progress was. I didn't get the associates name on the other end of the phone, but they did mention that the screens were ready. I had my mother pick up the screens because I was not feeling well. She brought the screens back to me I immediately knew that they were the same screens simply because the tabs were not placed on the correct side. The small screen did not fit back in the window again I get on the phone and complained again. Miss Sabrina says she's so sorry we're gonna go ahead and give you your money back. I had a question I wanted my screens re-screened and I wanted to know based off the originals. Would they be able to do it . the manager Lila stated we've done your screens two different times and we're gonna go ahead and give you back your money, no one looked at the size of the screens, the height of the screens to make sure they were the same. No one looked at the tabs to make sure the tabs were on the correct side of the screen. I am simply writing to let you know the service was poorly done. Unfortunately, I'm not sure the staff even respect the on-site management. For the rescreened department to receive instructions from the manager and blatantly disregard them. attached, you will find videos of the work that I received.

I spent a lot of wasted time searching for a basic piece of galvanized steel that Home Depot and…read moreLowe's didn't carry. I called in and spoke to John. He not only told me he had what I needed in stock, he asked to put me on hold to double check before driving down. I went in and was greeted by very nice gentleman named Eric. These guys are awesome! Don't underestimate your local hardware store! I appreciate you John, Thanks again for the help and going the extra mile.

I do not appreciate the fact that I bought a $20 dollar tool to set up my outdoor security door. It…read moredidn't work, We had to Home Depot and get it. Anyhow, the receipt says return in 30 days. My husband gave it to me to return, and I forgot, I went today, August 31st. And the date on the receipt is August 9th. Showed up today, just for the owner to say Sorry Honey tools are non-refundable. It's not worth it to go to the local stores. Definitely will never go back.

I prefer Lowes over Home Depot. Lowes stores are cleaner and the parking lot is less chaotic. I…read morehave recently written how Lowes offers a no paper receipt option at checkout. This reduces trash and saves them money that can be passed on to the customer. However, HD sells small hickory wood logs to use in a smoker. Lowes only sells chunks. I dragged the 30 lbs. of wood to the register and went through the payment process. When I asked if there was a no receipt option, the person working there said, don't worry, it will give you one." I proceeded to throw it away in the trash can as I left. There is no need in most cases to produce a paper receipt. I have an account with HD, give me the electronic option there.

I am extremely disappointed with the level of customer service and the repeated logistical failures…read moreI experienced with this order. I placed the order approximately three weeks in advance of the requested delivery date. Two days before the scheduled delivery, I proactively contacted customer service to confirm the delivery window and make sure there would be no issues with the drop-off. Despite that, I subsequently received communication indicating that the delivery might arrive outside of the confirmed window. I immediately contacted customer service again and was assured that there should not be an issue. Shortly afterward, I received a call from the delivery driver stating that they were about to deliver the order--even though I had specifically indicated that the order could not be delivered at that time. From there, what should have been a simple logistics issue turned into approximately eight separate back-and-forth phone calls and four rescheduled delivery attempts. Each time, I was given assurances about what could be done to resolve the situation, only to have those commitments subsequently walked back or changed. Ultimately, the delivery was rescheduled to the exact day I needed the supplies on site. This created a significant disruption to my project and put my contractor's schedule at risk. The most frustrating aspect is that I did everything I reasonably could to prevent this situation. I placed the order well in advance and proactively contacted customer service before the delivery specifically to confirm that everything was in order. After all of these failures, the proposed resolution was to waive the $80 delivery fee and provide a $200 credit on an approximately $3,000 order. While I appreciate the gesture, it does not adequately address the amount of time, inconvenience, disruption, and frustration caused by the repeated failures in communication and logistics. This was not a single mistake--it was a series of preventable failures at multiple points in the process, compounded by inconsistent information from customer service and a lack of effective ownership of the problem. I should not have had to make approximately eight calls and repeatedly explain the same situation simply to get a delivery handled according to the arrangements that had already been made. By comparison, I had a significantly better experience with Lowe's, where their staff did a phenomenal job helping me locate and purchase the supplies I needed for immediate pickup. That allowed my contractor to stay on schedule and complete the work as planned. As someone who manages a business myself, I find this level of customer service unacceptable. If I or someone on my team handled a customer situation this way--particularly after the customer had proactively taken steps to prevent the problem--I would expect there to be serious accountability for the failure. This experience has completely undermined my confidence in your company. Unfortunately, based on the way this situation was handled from beginning to end, I will not be doing business with you again. The issue was not simply that the delivery went wrong; it was the repeated failure to communicate accurately, follow through on commitments, take ownership of the problem, and provide an effective solution when there were multiple opportunities to do so.