Can I give negative stars???? That's what this place deserves! The manager Greg is rude and has absolutely no customer service skills. Took my wooden screen doors in to be rescreened, "it will be a hard job but we can do it" was what we were told. Well, about a week later, WE call to see if they are done, and go to check them out. Finally, we get a little air relief from the hot weather because our screen doors are back... nope.
Nice try, they "fixed" the screens by shooting the staples THROUGH THE DOOR face! WHAT?!??!? Now we have a door with nails/staples sticking out of it.
We are not accepting that, you need to fix your crappy repair job. Okay, so we leave the doors, fingers crossed they will be fixed again when we pick them up. Call the manager, Greg, multiple times to see what they are going to do about ruining our screens, it's like tracking down the president. He tells people he will call them back, and doesn't; he tells people he will be in until a certain time, he isn't; HOW ARE YOU RUNNING A BUSINESS???? Rhetorical question... you're not. The worst customer service.
Suffer through another week of stagnant heat with doors shut. Again, WE call to check on them. Yeah, they are done. Go to check on the... NOPE! The sheared off the nails/staples, puttied over them, then primered the door. Now they look like trash, something you would pull out of the dumpster. I'm not putting those on my house!
Have the employees call the manager, who was supposed to be in until 3:30 today but never came in because he's on medication (sorry, but not my problem. Don't tell me you will be somewhere until a certain time and then not be there to help). Explained to him the problem, AGAIN; maybe he doesn't remember because of the medication.
"We will refund the amount you paid for the fix," (what fix??? You screwed up the doors). A normal manager would take ownership for his business ruining a product. His response "your doors were crappy to begin with. We aren't replacing them." I'm sorry? If you couldn't handle the job, you should have said that instead of saying you could do something then ruining the original
In the process!!!!
I asked him to call his boss, the owner, if that's his boss; reluctantly, after me saying that I wanted to speak to the owner multiple times, he said he would contact the owner and to give him my number.
Now it's been 3 weeks, multiple phone calls, multiple trips to the store, still no acceptable screens, and waiting on the manager again.
I DO NOT RECOMMEND THIS PLACE! The customer service is horrible. I would much rather have them just say they couldn't handle the job, then I could have taken them elsewhere that could have done the job. Instead, I was taking their word and got screwed in the end. I'm out two screens, three weeks so far, and a HUGE hassle. read more