I have never experienced such an unsatisfying experience w/a restaurant in all aspects as I did w/America Prime. 1st visit on Valentine Day we were trying to celebrate my son's Birthday. Reservations were 7p as we arrived & greeted/ seated by whom later informed to be the Manager. Passing the 1st seating area it was totally empty that sparked concern. It was a good 30 min before he approached us again to take our drink order took another 25min before 2 of 3 arrived. At that point we tried to order but the person who brought the drinks stated he would send the waitress over didn't happen for another 15-20 min. To continue this horrific experience. Finally apps & entrees ordered it was 8:30 and not even a soul was out in the room for us to even ask what was going on, not to mention how famished we were and I still had not received my drink. 1 visible waitress, 2 bus boys & Manager various tables trying to capture anyones attention. We observed a few plates being brought to tables & they had no idea who ordered it as they went around asking tables if that was their order, then the plates were taken back towards the kitchen. We heard other tables expressing their disappointment w/entrees, apps which again sparked major concerns. Such expected delays if the restaurant was in full capacity, not the case. There were about 5 empty tables, 2 tables w/a group of 6, all others were couples plus us w/3. Apps finally came Escargot/Octopus were cold definitely sat, Oysters were the tiniest ever seen salad was only good thing. Everything my son & his girlfriend ordered was awful. We tried getting again of someone to speak with, not w/much luck. Finally got the Manager to come over we expressed informed him, apology was made said he would replace them. Now 9:30p and we continue to see/hear tables complaining about their food. A 2 table gets up & leave frustrated after sending their food back twice. Our food is finally brought out we ask the waitress what happened w/my drink and also ask what is going on. She merely stats the kitchen is backed up, which bo reason since there were not that many people there and no one had food. We ordered 2 Valentine specials Ribeye & Salmon my son ordered the larger Ribeye plate. We had heard 2 other tables complain about salmon now worried. Sure enough the Salmon came out under cooked & looked atrocious. My steak was ok however, my son did not get the steak he ordered they gave him the smaller 20oz steak & it was cooked at the wrong temperature. Now the table next to us gets up, grab coats. The gentlemen announced to us how their meal was also under cooked & nothing they ordered was edible. They wished my son a Happy Birthday & said they were leaving to go have dinner at another restaurant its now almost 10p. We once again tried to get the attention of SOMEONE but unsuccessful. My son had to get up and go find the manager since all we wanted to do was leave. The waitress came over to the other table to express to them an occurrence in the kitchen when we called her over. I asked again what is going on when she tells us that a cook had cut his hand and they were short in the kitchen causing the delay.
I expressed our disappointment w/everything and the fact that the manager should have explained this from the beginning of our arrival, giving us the option to stay or leave and not permit us to sit for over 3 hrs without food or any explanations and not even a thing on the table to calm our growling stomaches. She was apologetic but at that point all the anger that had been brewing in me I expressed to her I didn't want to take it out on her, I stated how could that not be shared w/us at the very least so we could decide what to do, she stated she was instructed by the manager not too. Respectfully we asked for our check even though we should have just gotten up & left like at least 4 tables did. They did take 2 of the other apps off the bill but did charge us full price for the 2 Valentine Specials & the larger Ribeye, we had to send the bill back and stated we were not going to pay for a plate that came raw and a steak not received they needed to adjust the bill.
We had so many expectations and the experience was absolutely horrifying. It is sad that Restaurants can get away with this. How could a cook and a manager allow food to go out undercooked that could potentially be harmful to someone's health. If it happens once how many rimes have they done this in the past. That is something all should be concerned with. Hopefully this and all the other negative experiences shared would close this place down. read more