In March of 2024 we bought a used Caldera spa from Desert Hot Tubs in Phoenix. The salesman we…read moreworked with was helpful and answered a lot of questions when we decided on the spa we were getting. I noticed it had eight speakers in it, and I asked the salesman whose name was Chris, whether the spa had Bluetooth and he assured me that it did. We bought the spa with the understanding it had Bluetooth. He gave me warranty paperwork which indicated the sound system was covered for 6 months as a used spa. When we got the spot installed at our house, we discovered that the Bluetooth did not work and Desert hot tubs sent out a succession of service people who told me I just didn't know how to operate it. (I do know how to operate Bluetooth!) and then explained to me that in a later session that they didn't have the parts to fix it and after waiting for over six months to get someone to come out and fix it, I received a call from Tricia, their service manager, who assured me that they were going to honor their commitment to fix the Bluetooth in the spa that I purchased even though more than six months had expired. She admitted their service department had dropped the ball. One week later I received a call from Tricia telling me that they were not going to honor their promise to fix the spa because the contract said Desert Hot Tubs was not obligated to honor verbal promises...only what is stated in the contract. They said this spa was no longer under warranty and that I had not read the fine print in the contract which said that regardless of the salesman's promises the only thing that really counts is the contract. They also told me the salesman is no longer with them...as if that had some bearing on the situation. I've been in business a very long time and any ethical business that I've worked with always honors the promises the salespeople make, particularly in something this straightforward. They initially acted as if they should be responsible for fixing the Bluetooth and then later decided that they weren't going to fix the Bluetooth. I would strongly recommend not ever buying any equipment from Desert Hot Tubs. I would further recommend not trusting anything that any of their sales people tell you. And finally, I would recommend staying away from a business whose ownership responds to customers in this fashion.

I have purchased three hot tubs from this business. Never again. They have one warrantee company…read morewho is not helpful and there attitude is like, "we Got our money.... Not our problem." There used to be three options. Over priced and under serviced.

AAKB took my average looking 20 year old kitchen and bath counters, vanities, soak tub and shower…read moreunits from looking old and worn, to looking renewed. Great friendly service, and a fraction of the cost to get brand new. Thank you for the great job. I will try to add photos of the home before rehab construction is done. Here are some pictures from 5 or 6 months ago.

From the owner: Porclien Tub and Fiberglass Repair and Refinishing. We are a…read morefull service Tub and Shower Repair and Refinishing company. We specialize in the Repairs and Resurfacing of Tub's, Shower's, Countertops and Vanity's. In the Metro Phoenix Area.

My hot tub was losing water. I called Southwest Spa Warehouse where I purchased my hot tub and they…read morereferred me to a person named Nate who does all of their repairs. Nate didn't answer the phone or return my call from the voicemails I left. A friend referred Scott at AZ Hot Tub Factory. Scott actually answered the phone when I called and managed to make it out the same day. Hopefully I won't have further issues with my hot tub but if I do, I know who to call. Thanks Scott!!!

Scott at AZ Hot Tub Factory exceeded all my expectations. From start to finish, he provided…read moreexceptional service and made sure I was completely satisfied with my purchase. Highly recommend!

Bought a Wellis Atlas hot tub from Southwest Hot Tub Warehouse and it's been a nightmare. The…read morecleaning system doesn't work, the waterfall cracked and leaks, and the panels keep falling off. They poorly attempted to fix the issues, then blamed me or the manufacturer (Wellis) instead of taking responsibility. They also lied about submitting a warranty request on my behalf -- when I checked with Wellis directly, they confirmed no request was ever submitted. Now the dealer has stopped responding altogether. Poor service, dishonest practices, and no accountability -- once they make the sale, you're on your own. Look elsewhere.

Samson was awesome. Told us what was to be expected. It was we wanted but he informed us of all the…read morefeatures.. the air tight seal, the manufacturing of the hot tub and the cover. So durable and strong was the cover that it made this the best option for us and our needs. Also, the hot tub itself and all the nozzles made this the best choice for us.

I don't usually write reviews this long, but Andrew with Green Home deserves it…read more He completely gutted and rebuilt my master bathroom, and the result is beautiful. This was my first remodel, so I did a lot of research and got multiple bids. Andrew's pricing was lower than others, but his work looked almost too perfect, which honestly made me skeptical at first. I reached out to one of his past reviewers before hiring him, just to confirm they had a good experience and they had nothing but great things to say. Now I understand why. Andrew handled demo, moved the shower to a different wall, installed all new tile, plumbing, lighting, and built the entire shower from scratch. He also has a strong eye for design and helped guide decisions in a way that felt collaborative, not pushy. He showed up exactly when he said he would every single day and worked full 8-10 hour days until everything was complete. His communication stayed clear, consistent, and reliable. He kept the job site clean, contained the dust to one area, and was extremely respectful of my home. I took notice that he was the only contractor who took his shoes off at the door when walking thru to bid. That said a lot to me about him. He continued to do things that showed his good nature and great character. Another thing I really appreciated was I felt that he genuinely looked out for me. A designer I had hired was pushing me toward options that were well over my budget, and Andrew encouraged me to take a step back and think it through. He even suggested better alternatives, which I ended up using. That kind of honesty is rare. He also recommended great companies for other parts of the project, including AQ Glass Arizona Shower Doors and Aaron Dominguez Granite, both of which did excellent work. He stayed on budget, did everything right the first time, and was incredibly patient with me throughout the process. I've already hired him again for my kitchen and guest bathroom, and he's even come back for a few smaller requests without hesitation. The only "negative" is that he's booked pretty far out, but that's really not a negative. It just means he's in demand. He is absolutely worth the wait. I feel very lucky to have found him and would recommend him without hesitation.

We recently finished our master bathroom remodeled and we couldn't be happier with the results!…read moreFrom start to finish, the entire experience was outstanding. The Andrew is incredibly efficient. The project moved forward smoothly without unnecessary delays (other than when materials did not arrive when scheduled). He provided excellent design advice, helping us understand what would work in our space (and what wouldn't necessarily look right). Communication was top-notch; he kept us updated every step of the way, answered all our questions promptly, made us aware of when he was going to be at our project and at what time, and made sure we felt comfortable with every decision. The crew was also very clean and they treated our home with respect and cleaned up thoroughly at the end of each day. It was still a construction zone, so there was still some dust that lingered around, but we were able to stay on top of it fairly easily. Overall, this was one of the best home improvement experiences we've ever had. We highly recommend Green Home Services to anyone looking for quality work, professionalism, and a stress-free process. The photos show the true transformation that Green Home Services was able to create for us!

Luther and trainee, Came out same day and repaired bathroom…read moreplumbing problem. Sink and pipes leaks and hotwater tank issue quick and professional service with great customer service. If you want good service this is your service. Ms Ingram

You almost always get Mike on the phone on the first shot when you call him. If not, he gets back…read moreto you VERY quickly. Mike did a plumbing job in our master bath shower and did a GREAT job. Punctual and professional all the way. He cleaned up after the work was done so well that you could not tell that he had been there. All at a fair price. I STRONGLY recommend Peace of Mind Plumbing for your plumbing needs.

Experience is the key to this business. After 2 yrs it still looks good. This was a tub only redo.read more

Highly recommend! Within a few days of outreach, Chris came to our house in Arcadia to take a look…read moreat our cracked bathtub. He had a solution to not only repair the cracks but to stabilize the tub much more than it was. He ended up repairing it on the spot for us, and it looks and feels brand new.

Absolutely top rate work. They've cleaned and regrouted our tiles twice now and were very happy…read morewith the work - highly recommend!

They did a beautiful job! My tiled floors were cleaned thoroughly and grout was resealed. He also…read morerepaired spots in the grout that had been damaged. Rob showed up on time for the estimate and again, on time to do the job. Very happy!