I had an amazing experience with Douglass Cleaning Concepts! With a 4 year old, a 3 year old, and a puppy I thought our carpets were too far gone to bother. Jennifer was so accommodating and nice and got me scheduled right away. Stephen arrived about 2 minutes early, perfect! He was extremely professional and friendly. He and his son were neat and clean (unlike some other businesses we've used! ). They took the time to move the furniture out of the rooms very carefully. They also used some kind of corner/wall guards to ensure their equipment wouldn't bang up the walls and door frames which was very nice. Since we were doing our young children's rooms Stephen took the time to assure me they use a high quality green product that is safe for them combined with high heat. They are a small family business and as a dad he was awesome about talking to my kids who were not too sure about these strangers in our house lol! They were a pleasure to have in our house really! The carpets tuned out SO nice!! There were 5 years of gross stains and wear and tear and now they look fresh and bright and so much better. On top of doing quality work and being the nicest family, they also give back to the community!! 3% of their sales is given to the school district the customer lives in to help with school lunch programs. And they are currently looking for people in need of a cleaning so they can have a raffle and do someone's house for FREE!! They're genuinely nice, hardworking people that I would highly recommend. read more