I was working with another company that passed their clients off to All Pure Pool when the prior company decided to stop doing pool service. I was hesitant at first because working with the prior company was a nightmare and took so much effort to get even blow standard work done. All Pure began their services at my home and within two weeks, my pool has never looked as beautiful as it has in the past. The water is crystal clear and I enjoy sitting outside and admiring it. The pool technician was so kind when I met him the first time and expressed my concerns. The office manager (?) was also pleasant and when I voiced my expectations, she was pretty much like "well yah... that's the bare minimum!" I feel comfortable having them work on my property and now I don't feel like I have to meticulously observe my own pool levels to ensure I'm getting quality care. read more

All Pure Pool Service - Pool Cleaners Near Me - Pittsburg, California

To be honest, I have been a customer for many years, but just recently I called to report that the technician serviced my pool yesterday and it is completely green and needs additional attention. The individual I spoke with, Matty, told me there was nothing they could do and that I would have to wait another week for the technician to return at the regular scheduled time. I explained that I rarely make special requests, but we are hosting a gathering this weekend and the pool looks awful--just one day after service. She then told me, "It seems you don't listen," and hung up on me. I immediately called back and spoke with another representative named Debbie, who thankfully was more reasonable. She apologized for Matty's behavior and agreed that she should not hang up on customers, but still informed me that they could not send anyone for a follow‑up and that I was stuck waiting until next week. Mind you, I have been with this company for more than six years, never missed a payment, and never made a special request like this. It seems they have too many clients and not enough technicians. I have now cancelled my contract and joined another pool service company that was highly recommended by my neighbors. They need to seriously rethink how they treat their clients. For their own sake, I hope they reprimand Matty for her behavior and hire more technicians--or stop taking on new clients--because their service has declined tremendously. read more

They have taken care of our pool for decades. Family owned. Great customer service. Professional. Thank you for keeping my pool crystal clear! read more

After reading other reviews, it's hard to believe the good reviews are from customers who had the same technician as my parents have had for seven years. Octavio is who the most recent tech is, and we have come to realize that my 73 and 80 year old parents have been ripped off for almost a decade! We discontinued their services today. The pool was "serviced" weekly, for $85/month. What did that $85/month include? Dropping a little chlorine in... and absolutely nothing else. When the pool started turning green, and looking as though it hadn't been maintained for quite some time, that's when we had a friend come by, who happens to have experience with pool maintenance. He confirmed their pool has NOT been maintained professionally. What a disappointment. read more

We recently upgraded to your full pool service and just wanted to give a "shout out" to the young man that services our pool. He is not only a great tech and does his job very well; he is very polite and well-mannered even though we have several dogs. I hope he will continue with our account and we are looking forward to the great service you all provide. Thanks again, I know it is not easy to work in our current environment, so please be safe and understand we appreciate your efforts. read more

I have had All Pure Pool Service for a number of years now. And it appears their service has gone downhill significantly since when I first started ,my pool is green and it stayed green for approximately three months don't know why they could not fix the problem. They did come out once and fixed it ,it stayed OK for two days then went green again. After spending a large amount of money doing exactly what they had asked me to do I drain the water change the filters had the pool equipment inspected done everything they thought was wrong but they still could not remedy the problem. They are nice enough people but their service is terrible. we have not been able to use our pool for three months and I have been paying them regularly. read more

I searched for years (and tried 3 different pool services) and then after many years I finally found a reliable and honest pool service who gets the what customer service means and how important it is to listen to customer needs. I found all this and more with All Pure. Mike explained various rate plans and we found one that fit my budget and the needs of my pool. My pool has never looked better. The technicians are honest and reliable and very consistent. Other pool companies fall short and slack but not here. I highly recommend them. read more

All Pure Pool Service - Pool Cleaners Near Me - Pittsburg, California

Using them for over a year! They are amazing. My pool has always been super clear with no issues! They do a weekly chemical service and it's super reasonably priced. They are super quick and obviously have it down to a science! read more

I have had All Pure Pool Service taking care of my pool chemical needs for slightly more than three years. Last week my pump motor was giving out a loud whine and I called the pool equipment company who I've used in the past. Sadly I found out that they were sold. I called All Pure to see if they could recommend someone and they told me that they were now doing not just chemicals but all manner of pool equipment services. I described the problem to Mike and we both figured that a new pump would be needed. Less than two days later, their technicians (Rene and Mario) arrived and replaced the faulty pump with a new technology variable speed pump that saves electricity and is far quieter than the old one. They were prompt, polite and professional-I could not have asked for more. After programming the new pump I had a few questions about a few items mentioned in the user's guide. I called the office and was put through to Mike. He answered all my questions and addressed all of my concerns. To talk to a REAL person at a business is a rare pleasure these days. These folks are terrific. I look forward to doing business with them in the future! read more

Worse company . They dont take care of issues and their customers. NOT recommended, look somewhere else ! read more

Mike and his family are easy to reach if you have questions. They check the pool chemistry weekly and clean the filter three times a year. Nine years and counting. Good work! read more

Used them for 3 years. Several times I measured no chlorine in the pool 1-2 days after their weekly service. Repeatedly got algae in the pool. Every time you call them with a problem they tell you to run your filter longer-like that will remove algae from a pool with no chlorine. Came week after week just watching the algae get worse and worse while I was on vacation. Not recommended. read more

All Pure Pool Service - Pool July 2018 during All Pure Pool Service. - Pool Cleaners Near Me - Pittsburg, California

Called to inquire about services and they were super friendly and explained it all and help me make the right decision on services I should don read more

If I could give them zero stars I would I was charged an unreasonable price and left with a dirty pool when I tried to call to leave a complaint the boss was nothing but rude and not only did I get attitude from them they didn't offer me anything in compensation for them not doing their job I mean honestly what are you paying for seriously just disgusted would never ever recommend you using this place. And not to mention they didn't check my chemicals or anything you should be put out of business. read more

All Pure Pool Service - My pool that their technician was supposed to clean and check chemicals for but did neither - Pool Cleaners Near Me - Pittsburg, California

I usually don't do reviews but I had to put this out there. I gotta say All Pure Pool Service was a big improvement from what I had previously with a another company! Me and my wife appreciate the service that Dom provides he is a great guy and he keeps our pool extremely clean even during the hardest times! If you are looking for a pool service company look no further this is the one for you. Thankyou All Pure and thankyou Dom for your hard work. read more

We just bought a house two weeks ago that has a pool that has been serviced by All Pure Pool Service and we have asked them to continue the services that were previously provided because the pool is in such beautiful shape and has other water features that use the pool water. We wanted it to remain crystal clear and it not worry about the maintenance. The cost is very reasonable and I look forward to working with them for many years. Tom read more

Used to be a great company. Had the same guy show up every week & kept our pool in good shape. However, since he quit about 2 years ago, it's been a steady stream of ever changing employees, who take no pride in their jobs, or have any desire to go the extra mile to fix problems. Our pool has been cloudy or flat out green for most of the last year. Should have switched companies more than a year ago, instead of wasting over $700+. Yes, they might be the cheapest out there per month, but honestly, I'll be happy to pay a little more & have excellent service + a sparkling, worry free pool year round. Don't waste your time or money with this company! read more

I used to hate our pool, fighting the algae every year and buying expensive chemicals. We decided to hire All Pure and all of our pool problems went away. Our pool is always crystal clear and ready to swim in. Their service technicians are very courteous, friendly and do an excellent job! They are also better priced than any pool service I have found but I wouldn't switch anyway form this great service because they are simply the BEST! read more

We have been using All Pure Pool Service for over 13 years. Although the actual service technician has changed several times as people have moved on to other jobs or the U.S. military, we could not be happier at the quality of service. Everyone we have dealt with at All Pure has been professional, helpful and punctual at addressing any issues, although there have been few. We've had numerous people comment to us on the clarity and look of the pool water over the years, including those from other pool companies who were in the yard to replace equipment or update the pool. We highly recommend All Pure for anyone in need of their pool's chemical maintenance. read more

They might be cheaper but simply put, our pool is a disaster. After looking at the pea soup green pool most of the summer, we finally switched to another service at the end of July. At last, we can see the bottom of our pool! read more

We've been using All Pure Pool Service for many years (at least 10) and have always had great service. The technicians are always friendly and our pool is always sparkling clear. The only reason I didn't give them 5 stars is because they don't do online billing and payment. This is the only company to which I still have to write a check each month. read more

Don't ever use this company. My pool was pea soup green for an entire month. The company told me to keep my cleaner running around the clock, which only got me a bit fat electrical bill. Finally they agreed to send another company for some trouble shooting as they could not solve the problem. Then they didn't follow that company's advice. Finally i went to a local pool store and purchased some products: in 3 days I had a sparkling clean pool. These guys are useless, and they charge IN ADVANCE!!! I will never recommend them, and that is a shame as i am a Realtor with a very large sphere of influence. read more

We signed up with All Pure Pool Service about three years ago and it was the best decision we have made regarding our pool! We tried for several years to do the chemicals ourselves and spend so much money and time driving to the pool store with samples trying to get things right. After we went with All Pure Pool Service, our pool has been clear! They do their magic and the pool looks great. I definitely recommend their service. Plus, you can call them to make payments by phone and are greeted with an actual person and not an automated service. It is a nice touch! read more

Their service is reliable and very accommodating! We are first time pool owners and they were helpful at explaining the care it needs and providing the service we need. Our pool looks great! read more

Our pool guy is absolutely amazing! Always on time and even texts me before coming just to make sure our dogs are inside. Never ever have had a problem with a green or yellow pool since starting with them. Have been a customer for about 6 years now. I would say they are fantastic at pool service. GOOD JOB!!! read more

Pool service like many other services really boils down to the person doing the servicing. Its all about their work ethic and the pride they take in doing a good job at whatever task they take on. My pool service person is "AARON" and he is just that type of person. He's told me he treats every pool like it was his own and the results show. I hope he stays with this company a long time, because he does the job right. read more

After a number of poor experiences with pool cleaning companies over the last five years, I found All Pure to be a welcome change. They showed up at the given day and time, and were very professional, reasonably priced and friendly. When they vacuumed my pool, they were so thorough that the pool had not look this clean in years. All their staff are easy to work with. Keep it up! read more

My husband and I have been using All Pure Pool Service for years. They are great! I highly recommend them. Also Aaron the technician is a very friendly and nice person. I know exactly when Aaron comes by for pool service because he signs the card that is left on my property. Also, when Aaron opens the gate, he is very careful that my dog doesn't get out of the backyard, which was a huge concern for me--but I feel very comfortable with Aaron watching out for my dog. If there is any issue, the office calls me--very good customer service. You too will be pleased if you hire them. One additional note, my husband and I learned last year that the filters in the pump needed to be replaced. They were so old and used that the mud would not wash off, and the plastic bands around the filters had broken. The pool supply store informed me that once that happens, the filters need to be replaced. They were about $100 and it made our pool look amazing--so if your pool isn't looking great, don't blame All Pure because no one can do better than All Pure. read more