I keep forgetting to write a review for DC Access, and I am now finally getting around to it…read more I've been a customer since this past summer when I moved across the street and learned that Verizon Fios was not being offered in my new location. I work online, and so I need to have a reliable connection-- and that's when a friend of mine recommended trying out DC Access. A long time customer of Verizon, I was wary of going with a small, local company. Long story short, I could not be happier. Frankly, I feel like DC Access is better than my previous service with Fios. For one, the internet connection feels much more reliable now than it was before (maybe it has to do with the number of people who are on it? I don't know, but I haven't had -- fingers crossed-- any outages or lapses in quality). The other great part about DC Access is that, since it's a small local company, they are very responsive. I don't have to wait on the phone for ages or swap emails with nameless customer service reps. Anyhow, if DC Access offers coverage in your area, I highly recommend it.

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

My wife and I visited in April (2026). I was VERY hesitant about going due to the terrible reviews…read morebut I was in desperate need of a new phone and was leaving the next day on a trip. Plus, I need to return a router I had gotten from Verizon that didn't work. We were greeted immediately by Kevin B., who was quite friendly. He focused on the return, and was joined by Zack Harrison, the new manager. Kevin was also new, and in fact the store had turned the staff over due to poor service. Zack was great as well. My wife also ended up getting getting a new phone, and they changed my plan so that I got a trade in and her new phone was free. There's a lot more I could say (Brady was also helpful in transferring our data to our new phones) but the new team is great and I feel the previous issues that many people spoke about have been addressed by Zack.

I live on the west coast and found myself in need to replace my phone. I purchased a new iphone…read morefrom Best Buy. Best Buy customer service was limited in helping us transfer information from the old phone to the new phone. Plus he told me to go to a Verizon store to return the old phone for credit. We walked into Verizon and Zach was greeting customers. One of the other sales associates said it was $29 to help me, I almost walked out & returned the phone to Best Buy. BUT, Zach patiently helped me get my new phone set up, correct the address on file and more. He was extremely patient and said he wouldn't charge me! He told me it would be different had the store been busy. Zach was very professional, he could sense I was frustrated with new my phone and needed help. I can tell you this, had he not helped me, I would have switched carriers and returned the phone to Best Buy. Thank you Zach!

Redemption! They…read moreactually DID work w/ their engineers to update our building to the higher speed internet, and they did it over a month before they said they would. This is probably the single most impressive customer service turnaround I have ever experienced in my 30 years on this earth. So, thank you netblazr engineering team, and thank you random condo in east boston that was built and enabled high speed internet to be beamed to our building. Now happily getting 300mpbs and living the comcast free life I have always wanted.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

I've been tired of dealing with DSL for a while. So I decided to go with excede as I have had…read moredirect tv for years. The installation was a bit complicated, but Kurt's guys, Joe and Adam, stuck with it and didn't take the easy way out. The next day, a Sunday, a piece on the dish went bad. Excede told me I would have to wait three days for a tech to come out to make the repairs. This is after more than 50 minutes on the phone. I called Kurt, and he drove in from his home - 90 plus minutes each way - to hook me back up to the Internet. I am very grateful for his diligence and integrity in backing up his product. Cheers, Kurt!! You have resorted my faith! Thanks!

I've had exede for almost 2 year and although their service can be lacking, Kurt and his team are…read morepeople I can count on for great, honest and reliable assistance. He answers the phone and is available, and Always, Always seems to have the answers I need, When I need them. He is devoted to his customers and loyal, and his install team does a fast, efficient job too. My first dish with them, Joe installed in ice and know and I know his hands were freezing too! They are good, hard working and really get the job done right! In this business, they truly excel and do care about their customers, something other companies should do, but many don't give us the time of day. It is a relief to be able to call someone who knows and is willing to go that extra distance. They are really an asset and very valuable team and you're lucky to get their service and install!

Really pleased with the new service. Home internet ranges anywhere from 150Mbps to 350Mbps, all…read moremust faster than my old service. I was also able to get this with a modem that I bought myself. I also got a rebate from my credit card for adding service that paid for the installation. For Mobile, service is so much better than my old service b/c of Verizon's network MVNO. Also the deal that this store got me for prepaid cars, to trade-in, to free phones was amazing. Couldn't be more pleased. I think Xfinity is trying to get more members and I'm happy to benefit from their incentives. No complaints. Just got notice of the first of two prepaid cards being sent to me.

what a joke, i've tried to acquire replacement remotes to purchase and ship to my elderly mother …read more 3 locations don't have remote to sell, stuck ordering online and having to wait , 10 days for delivery . if you call they try to sell you service .

Amazing Internet service in the Piedmont region of Virginia. We suffered with satellite for a year…read morein Rappahannock County, because it was our only option (no cable, FIOS, or DSL). Then we discovered Piedmont Broadband, who offers line-of-sight WiFi connectivity. They quickly came out to do the installation (antenna on the roof), and it's a night-and-day difference. Wow. To boot, the customer service is typical of a small, local company -- i.e., infinitely better than the big guys. Highly recommended!

Piedmont Broadband has been a LIFESAVER! I was paying so much more for Spectrum and it was…read moreconstantly slowing down. I work from home, so it's imperative that I have super fast and reliable internet. This fiber optic internet is AWESOME! Thank you so much Russell!

Michael is very responsive to whatever our needs. He was very thorough and explained everything…read morevery well.

Mike with Saratoga is phenomenal. I have had this since last October and it does everything I want…read moreit to and more. We have had only one small issue with it. I didn't even know about it. Mike actually called me to tell me and came over the same day to fix it. I have been able to reach him whenever I had a question. His prices are very reasonable. Best of all I don't deal with any buffering while I'm using the Internet or my husband is watching tv. There have been times when we have had four people in the house with us all on the Internet or tv and we haven't had any issues at all. I would definitely give him a call and see for yourself.

Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me…read moreover the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable. In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!

For 20 years, I have relied on Bruce's expertise and experience to bail me out of software troubles…read moreand to repair/replace my computers. In addition, his advice on hardware and software purchases has been spot on. He is amazing!

Excellent customer service!!! I have had Metronets internet for many years. It remains an…read moreaffordable, practical internet service, especially for users like me who are not heavy gamers/streamers. Best part is Metronets has excellent customer service. When my MacBook Safari & firefox speeds started slowing down, they came to my condo to try to figure out the problem. They loaned me a Netgear router when that router increased the wifi speeds considerably over my old apple extreme and my new airport express. I am so happy Metronets was able to fix the vexing problem, because I really did not want to hassle with uneven customer service or pay the way high prices for Comcast or Verizon (like pulling teeth with those service providers to even figure out what your real bill will be once they add on fees and charges that up your price my many $$$.) If you want an affordable internet provider with great customer service, contact Metronets (N. VA area).