I wanted to replace the graphics card in an HP EliteBook 8540w laptop. I requested estimates for…read moredoing the work. Given those who responded, Craig 's estimate for cost and time required to perform the work was the most attractive. As for the time required to perform the work, around lunchtime on 6 February 2020, I handed it to him and around lunchtime of the next day, I got it from him. As for the cost, the actual cost was less than the estimated cost. I inspected and tested the product (my laptop), it looked good and passed my tests. In conclusion, for service performance and product quality, I gave him five stars.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

"Whatever your business is, talk to your customers and provide them with what they want"…read moreIf you need even what you think is Silliest assist, or Most Difficult. Look No Further. Honestly best experience and honest good Assist. Thank you all so Much Justin, Curtis.. kind and patient Knowledge.

Business shout out for great customer service, knowledge of equipment and overall experience…read more If you need any computer, tablets, phone and even Nintendo switch help... please support Experimax. Took two of my sons Nintendo switch's yesterday for major issues and Bob took the time and was extremely knowledgeable on problem solving the issues. God sent to this mom of a 15 year old son. Lol. Check them out if you need help!!!

After endless research, I had two TV models in mind that we needed to see in person. But let's be…read morereal--I wasn't about to waste my time at Best Buy talking to some kid who knows more about TikTok than tech. Enter The Big Screen Store in Loudoun. We strolled in, fully convinced we were "just shopping." Kevin, the lone warrior holding down the store on a Saturday, greeted us and let us do our thing. No pressure, no awkward sales tactics--just pure, knowledgeable guidance when we needed it. The moment he shut off both TVs to show us that one had ZERO glare, my husband was sold. Then came pricing. I had done my homework, and while Amazon had it for $100 less (sketchy shipping included), The Big Screen Store had a tax waiver and free white-glove delivery. That was a no-brainer. We bought it on the spot, and the entire experience was smooth as butter. If you're in the market for a Samsung TV, this is where you need to go. Five stars, no hesitation!

Do not buy from this store. I considered purchasing a TV but could get a better deal with Costco,…read morebut moreover the return policy is much more favorable if you have issues. I purchased an entertainment center from them with obvious defects. They tried to tell me that a "hole" in the cabinet was a natural occurrence (a knot in the wood). They offered to take the cabinet in return if I paid shipping OR I could exchange for the floor model!?!?!?! Sells reps tell you that they'll take care of you, but in the end, the "home office" is the only one with authority to make decisions about returns.

My searching is over after I discovered Craig at TopTech Computer Repair…read moregreat relief to find this place I came in with a hacked around bad screen Lenovo. I came away with an almost new Lenovo in exchange for my old laptop a few swaps and upgrades and updates. you're at the door to knowledge and experts here. thank you to Craig and all at TopTech Computer Repair.

I have visited several times when the company name was still "The Eldest Geek." His business was…read moreforced to move when the building caught fire. I still use a laptop that was rebuilt when there were issues with my old one. Craig knows a lot about computers. He has a few employees who help. There doesn't seem to be any sense of urgency with finishing projects. The location isn't convenient to visit. The office seems unorganized, but repairs still get completed. Craig thinks outside the box and can solve issues that places like Best Buy could miss.

Excellent service. We had Brian come over before a party and we had a professional pianist perform…read more He noted that the piano was in great tune and asked us who we used.

Had Brian stop by the assemble a electronic piano by casio. he did such a good job at a reasonable…read moreprice. i looked around at several vendors, and he was the most reasonable, and was quick. completed in less than an hour, as he has experience setting these up. This wasn't major project, but definitely worth him doing it, and saving me the headache of assembling it myself

Once again SCIFIHOMES delivers quality and exceptional work. I have known Marshall now for over 15…read moreyears and gave them their first Yelp review nearly 10 years ago. Over this period of time they have installed our 1st residential CCTV system all of our smart TV'S, HiFi systems, entire home security system which gives us and local authorities notifications of intruders, smoke, Fire, and Carbon Monoxide detection. They have done some electrical work of different types and they have a magnificent reputation for whole house generator installations. One of the best things about patronizing this company is their honesty and trustworthiness! I have on more than one occasion had to leave while they are working with no reservations of anything improper taking place at our home. I feel as comfortable with them being at my home as I do any member of our family. We just upgraded our CCTV system with a new NVR and 19 brand new cameras and license plate readers. Marshall worked long hours engineering exactly what we needed and just finished installation of the system. We could not be happier with Marshall, Steve, and Jacob's work product. The team works together like family. They are also Christian people and you won't hear any profanities or unjustified talk from them. The photos I just took and posted from one of our monitors are taken at 9:30 PM. It's pitch dark outside and this is what we see on the monitors. Outstanding Equipment. You can't believe how well they look in the daylight. I can assure anyone who is considering any type of project consisting of a whole house, generator, CCTV system, installation of smart TVs, or high fidelity sound system, home, security, or electrical work you will be completing satisfied with the service and work they will provide. They really take pride in what they do.

Highly recommended. We purchased a whole house generator from SciFiHomes. The entire process was…read moreperformed expertly and efficiently. In our initial meeting, Tony explained what would be needed in detail and we were given the pros and cons of all options. We went with the Cummins which was a bit more expensive but you get what you pay for and we will be patting ourselves on the back during the next four-day outage. They provided a detailed installation schedule which they easily met. Installation went smoothly with zero problems. Marshall, Steve and Tony are masters at their trade.

The company used BOTS to handle the communication about my appointment which was infuriating in…read moreitself because I had questions on the day of my service. They also wouldn't give me a time window for the tech to come. They only give a date and tell you that they will call when they're on their way. This meant that I had to be available all day and couldn't plan anything else. I called the main line and got a human, but she had zero empathy and said that I had to just wait to be contacted when the tech was on his way. When the guy finally got to the house, he told me it would be $350 just to discover the issue. I said no. But before I said no, he told me that my issue could be anything, and he could likely find it within 2 hours, and that I could possibly need a whole new panel (at least $10,000), depending on what he found. He said my panel looked old and potentially overloaded ...despite the fact that this panel has worked just find for over a decade!! The next day, another electrician came out, and for $150 (still high IMHO), he determined, within 20 minutes that the issue was with the line coming into the house from the power company. So, I called the power company, and they came out the same day and fixed their equipment line... FREE.

If you look at my review history, I am very quick to give praise to businesses and grace for…read moreoccasional mistakes. However, the mis-management of this company combined with the lack of attention to detail of the majority of technicians we've had out these past two years has led to repeated customer service failures. I've captured more detail details below if you want more than an overall summary rating. Be forewarned their technicians are nice, and at the end of the appointments, which may only be diagnostic and not actually the fix because they need to wait for parts and then to come back (which has been where the majority of our issues have been), they ask you to give them a five star review so the technician gets a $25 performance gift card, which skews overall service ratings. Most recently our 4 year old, warranty covered, HVAC broke again (4th time since a company bought out by FH Furr installed and FH Furr fixed 3x before). It happened on a Saturday night, and we called first thing Sunday morning. They told us the technician who had the part we needed was off that day so we had to schedule for later in the week. We were out of town 4 days, then the morning of our apt, 45 min into the arrival window, we got a call saying the technician has the wrong motor, they will have to order a new part, and then when they get it in a few days they will call to reschedule. This our final straw but keep reading for more history. Something just like that happened before on our HVAC. But in that case they ordered the wrong part so we had to wait for the first part to come in, then wait for the right part to come in. During another HVAC fix they identified an issue, ordered a new part, installed it, then ID'd a second issue. I appreciated that the technician was forth coming that they should have caught that during the first diagnostic call and apologized we would have to wait for a part again. The fact that they took ownership would have made this fully forgivable if we didn't have so many other issues. They also ordered a part for a fix that was supposed to come in in a few days but I called a week later and it still hadn't come in. I called 4-5 days in a row, then finally I asked to speak to a manager and they said they can use a different, universal part instead of continuing to wait. It wasn't clear why there was such a huge difference from when the first technician said the original part would come in vs the actual timeline, but I suspect based on some of my first calls that the part might not have been ordered at all until I first called to check on it. We had a toilet not fully flushing upstairs and they quoted us $200 to fix it, but recommended the toilet itself may continue to have problems because of the design unless we replace the whole thing, so we should consider that long term. After half an hour on YouTube, and an $8 part from the local hardware store, my husband was able to fix it himself and we haven't had an issue again in the last 6 or 7 months since that issue. A theme you may pick up on is how often I have had to call them for follow up. Some of the technicians will admit that if you don't hear by xx day from dispatch, you should call them and ask if your parts have come in yet. We have definitely found that to be true on both HVAC and toilet calls. In our experience it could also be hours before a manager calls you back if you ask to speak to one. We bought the maintenance membership so we have tried to make this work, but at this point I can't waste anymore time micro managing nor can we rely on them to be responsive or do a job right. Save yourself the stress and money, avoid this company.