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    The Big Screen Store

    4.2 (42 reviews)
    Closed 11:00 am - 7:00 pm

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    Services - The Big Screen Store

    Home theater calibration

    Home theater installation

    The Big Screen Store Photos

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    Recommended Reviews - The Big Screen Store

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    1 year ago

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    Jason B.

    Thank you so much for your business and the great review!

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    8 months ago

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    Jason B.

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    8 months ago

    Great experience. Totally professional. I'll be back for another in the future. great employees

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    2 years ago

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    2 years ago

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    3 years ago

    Knowledgeable and helpful staff in the store. Competitive price. Delivery guys were very helpful Overall a great buying experience

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    3 years ago

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    Jason B.

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    5 years ago

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    3 years ago

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    Jason B.

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    5 years ago

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    4 years ago

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    Jason B.

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    5 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    Jason B.

    Helpful 3
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    7 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    8 years ago

    Helpful 3
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    12 years ago

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    6 years ago

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    7 years ago

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    Jason B.

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    5 years ago

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    Jason B.

    Thank you for your business. Enjoy your TV!

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    7 years ago

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    Jason B.

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    14 years ago

    Helpful 7
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    13 years ago

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    12 years ago

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    10 years ago

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    8 years ago

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    7 years ago

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    Jason B.

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    8 years ago

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    Jason B.

    Thank you for your business and the great review!

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    9 years ago

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    8 years ago

    We went in without clue, and Kevin & Charlie were fantastic!!! I'd buy again.

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    8 years ago

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    Jason B.

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    12 years ago

    Always a pleasure to do business with these guys!!! Love the sales guys and their service, knowledge and pricing is top notch!

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    12 years ago

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    16 years ago

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    15 years ago

    Helpful 4
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    Page 1 of 2

    Ask the Community - The Big Screen Store

    Review Highlights - The Big Screen Store

    Charlie was former military as well, I got a great deal on a Samsung 4k TV and will be back again for more.

    Mentioned in 7 reviews

    Read more highlights

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    Glebe TV & Electronics

    Glebe TV & Electronics

    (9 reviews)

    $$

    I needed speakers installed in my living room and he installed them without damaging the walls more…read morethan necessary. The Best Buy people that came earlier said they would be only able to install it while making holes in the wall, near the floor under every speaker and also some holes in the ceiling of the basement and they would not repair those holes. Glebe was able to much smarter without any visible damage so no repairs were needed. His charge was a lot lower than Best Buy so I tipped him well.

    I don't like leaving negative reviews, it takes a lot for me to do so. Especially when it comes to…read morea small business that's been around awhile like Glebe TV. But my experience with them was bad from start to finish. After my TV suddenly stopped working, I sent Glebe TV an e-mail they have listed on their Facebook page (because their website doesn't work) asking for more information. After 2-3 days passed, I got no response. This was a sign of bad things to come, but I disregarded it as no big deal. I then called them, got the needed information, and dropped off my TV a couple days later. They charge a $95 non-refundable deposit fee to get an estimate, which can be applied later to the cost of repairing the TV. While dropping off the TV, I was told I'd get a call in "a couple days". A couple days came and went. I called 14 days later after never hearing from them. They still hadn't even tested the TV to see what was wrong with it. I'm frustrated, but continue to wait. I call back a few days later once again and no status updates. At that point I was then told a technician will call me "first thing in the morning". This call never came. Finally, after 20 days they called me first and gave me an estimate. So just to be clear, I paid $95 dollars for an estimate that took 20 days. For me, it would've cost another $200 or so to fix the TV so it made more sense to buy another TV. If I would've known it'd take 20 days to get an estimate, I would've never went to Glebe in the first place. They never apologized. I asked for some type of refund for the lengthy and expensive estimate and lack of communication on their part, but I was met with dismissive attitudes and kept getting the run-around to call back at another time. At this point, TV's have become throwaway items and in most cases it's probably more cost effective to just buy a new one. I don't recommend you take your TV to a business that can take up to 20 days to give an estimate, does not initiate contact with their customers, and is dismissive/unapologetic to it's customers. Very disappointed.

    Best Buy Sterling - May be the best Geek Squad/Customer service...

    Best Buy Sterling

    (152 reviews)

    $$

    Answered my questions and very professional in doing his job. I would recommend Donald to anyone…read morewho is looking for excellent service.

    I've always been a big fan of Best Buy and especially Geek Squad. However, I recently purchased a…read morelaptop from Best Buy in May for around $1,300-$1,500. Less than five months later, it completely shut down. As a Best Buy/Geek Squad member for over 10 years, I expected reliable support. Instead, the experience has been extremely disappointing. Repair timeline: I was told the repair would take 2 weeks. It has now been over 3 weeks, and the only update I receive is that they are "waiting on a part." Escalation confusion: Four days ago, I was told the case would be escalated. When I followed up today, a new manager said his manager would escalate it, but I'd need to wait another 3-4 days just to find out if that's possible. Impact on livelihood: I work in defense contracting. During the recent government shutdown, no RFPs were coming out, so I was already on hold. Now that solicitations are finally being released, I can't respond because my laptop is still stuck in repair limbo. This delay is directly affecting my ability to do my job and pursue contracts. Policy rigidity: I asked if they could simply exchange the defective laptop. I was told that's not their policy -- it must be repaired a certain number of times before an exchange is considered. Unhelpful suggestion: A manager actually suggested I "just buy another laptop" to use while waiting. That is not a realistic or responsible solution, especially after already investing $1,300+. No alternatives: I asked if they had a loaner program or any workaround. They do not. After more than a decade of loyalty, I expected better. Best Buy/Geek Squad should recognize the impact of delays on customers' livelihoods and offer practical solutions -- not leave long-term members stranded without options.

    eStarland - Lowest iPhone repair prices in the U.S. 6 Mo Warranty. $75 - iPhone 8 $60 - iPhone 7 $40 - iPhone 6 $30 - iPhone 4 eStarland.com

    eStarland

    (178 reviews)

    $$

    My old Wii is having some issues and my sibling found this store for me to check out. I drove from…read morethe city to get it diagnosed and the repair guy wouldn't even look at it which was super frustrating. He recommended other repair stores but why have a support area if you won't even bother trying to diagnose an issue much less fix it? No pricing on any packaging was also weird but they do have a website that's mostly usable. Cashiers can also check prices and stock for you. I ended up buying a few games just so I didn't go out there for nothing but was pretty disappointed based on the services offered on the website. The selection of games is really solid but I don't recommend them for tech support.

    I remember when this was a smaller shop closer to Annandale and I was glad to discover this small…read morebusiness has grown up into this big space! We came here to get our Switch's charging port repaired. They were super friendly and much more affordable than other bigger franchises doing repairs in the area. There is a shortage of repair techs in the area, we were quoted a month for the repair which was the same as the other shops. Regardless, our repair was completed and at least 30% cheaper than the competitors. The shop is huge and had so much fun merch, my sons and husband were loving exploring their huge selection of games, while I was checking out their kawaii hello kitty plushies and caps. A little bit out of the way, but definitely worth the trip to support this local business!

    The Big Screen Store - electronics - Updated May 2026

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