Our refrigerator / freezer stopped working properly. The appliance was purchased from Spichers 11…read moreyears ago. Spichers had the invoice still in its system. A tech was sent to check the unit. It checked out okay, and I was only charged a service fee and I was not pressured into installing additional parts that may or may not have been needed or buy a new appliance. But, within a few days, the refrigerator / freezer was not working right again. Another tech was sent out and installed a new control panel, and I was charged only for the panel (no additional service fee). So far, the refrigerator / freezer is working as it should. Kenny, the Chief Service and Parts Officer, scheduled both calls efficiently and emailed me the dates and times for my approval. He gave me a 2-hour window for each call. On the days of service, I was notified of the exact time the techs would be arriving. Both techs (Bobby and Tyler) were courteous and knowledgeable, and respectful of my home. I called the office to receive copies of the invoices for both calls. Within minutes, Rebecca emailed the invoices to me. I am happy to support a local business that provides such expert and personal service. Special thanks to the team at Spichers!

Excellent place to shop for appliances. Winchester store is spotless, everything well arranged,…read moreattentive staff. They will service anything you buy from them. About the only drawback is that they don't necessarily pre-check all their items, so you may occasionally have to call them in to deal with something (like dud icemakers) that should have been caught before putting the appliance on the floor. (They did fix mine, after clearing it with the warranty people, and it is now working properly.)

I had a great first experience with Small Solutions HVAC. I called on a Monday morning, and they…read moreresponded quickly, sending a technician out that same afternoon. He was courteous, professional, explained his diagnostic process, and had our heat pump repaired in no time. Based on this experience, I'll definitely use them again. My only disappointment was learning they only service Mitsubishi mini-split systems, aw we have other brands in use on the property. Overall, I was very pleased with their prompt response, friendly service and reasonable rates.

Our AC breaks down on a Sunday at the beginning of a week of excessive heat. The worse possible…read moretime. But these guys come out Monday afternoon after a morning call, and all is cool when the leave a few hours later. What could have been a hellish week was avoided. Call Small Solutions to avoid big headaches.

Great group. Good people Good prices. Good work. Family owned…read more I used Chris and his team on every house I built and can tell you I never had an issue that went unresolved quickly and fairly

I called A-1 because my fan in the air handler was making noise. They came out and looked at the…read moreair handler and said the motor was bad. They gave us an estimate of $1200. My wife said the parts are under warranty and the tech said that's just labor. He stated it would take all day to take it apart and put back together. So labor was to be $1200 so my wife said "that ain't going to happen". So he wished her good luck then charged her $120. So I got a another technician to get the motor, squirrel cage, and housing. From start to finish it took 1 hour and 35 minutes for this job. So to me A-1 cooling was going to charging me $800 an hour.

Worst customer service I've experienced. They have had my tractor and lawn mower for over 6…read more months. During the first few months I would call for a status update where each employee I spoke with would continue to tell me lies that it would be be done this week, or they are waiting on a part, or a special tool, etc. All I needed was my seat replaced under warranty (which they tried charging me for at first), new blades, oil change, and a tire. Here we are 6 MONTHS LATER, I was charged $750 for seat install, blades, oil change, and then a fuel filter and spark plug, neither of which oil requested. My tractor still is not finished and the mechanic now has more excuses and lies. Again, this is 6 months later and I am still being lied to. They also change the date on the ticket of when I dropped it off for service so beware. I will never use this business again and it is sad to see from a fellow business owner and native of Winchester. I recommend staying far away from this business.

Bought a new Toro 6000 series 72 inch commercial zero turn from them. They personally delivered it…read moreto me which is outstanding. I could have gone to their competition, but I have severe issues with zero turn I dropped off for service and it's been 5 weeks. Can't get anyone to return messages. Doyle's always takes calls and they have excellent customer service skills beyond what you would expect.

Highly recommend. They diagnosed my issue with my oven, took the time to explain the issue and…read moreeducate why it happened. They were honest and forward about cost.

I called another company about repairing my refrigerator that wasn't cooling below 50 degrees. The…read moreperson on the phone didn't seem to understand the problem leaving me with no confidence in that companies competence. I called Estes, Sam (owner) answered, listened, gave what he thought the problem might be but assured me that whatever the problem was he could repair it. He gave me a window of arrival time that afternoon saying that he would call me when he was on his way. He called, arrived, took a few minutes to check the refrigerator and gave me his diagnosis. It was a relatively simple problem which he repaired in about an hour. While he was working he explained why that problem happened and recommended that if it happens again within a few years we should consider replacing our refrigerator with another brand. He explained why he suggested not replacing our refrigerator with the same brand due to it's inherent design deficiencies. Sam was extremely efficient and when he gave me the bill I was very pleased with the fairness. I can't say enough positive things about Sam and Estes.

Service fast and reliable. Came out same day. Nice to have a family run service in our communityread more

Awesome local business to work with prompt service and very reasonable couldn't have done job…read morewithout him greatly appreciatI've for services highly recommend very knowledgeable in all aspects of site planning and preparation .

This is a very good company - honest, fair and their customer service is top notch. I am very…read morepleased and will be calling Barrett for all pest control needs in the future!

Given all the other high reviews, I must have had an outlier experience, but I had someone come and…read morequote pest control, primarily for bugs, last fall. The quote was outrageous, something like $2k for the year, and I was told I had termites in my crawl space. I had my boyfriend and five other contractors look for termites, all said my area was fine, and termite free, and so I'm not quite sure why the rep from this company was trying to upsell this service for a non existent problem. Based on price and misinformation, I didn't go with them. Plus the guy who came out seems a little jittery and acted strange, so... really not interested.

If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

was a great experience dealing with both Hunter and Russell!showed me my options and let me take my…read moretime deciding and answered all my questions.no pressure at all just straight facts on the mowers.id have no issue ever returning or recommending this place.even the other staff while i was in there was polite and helpful.great place and great staff!!