RESPONSE TO BUSINESS: The second cleaning was done Sept. 2021 so it's been 14ish months since you…read morewere here. I based my second review on two things:
1. I was informed that dryer vents should be cleaned every 2-3 years, and
2. You did clog the vent the first time you were here and I did call and pay a dryer technician unnecessarily only to find out my vent was clogged. You had to come back a second time to try to clean it again, which I appreciate.
If you read my reviews, they don't speak negatively of your business. In my first review, I stated that people should hire you and I suggested that if they do, they should do a walkthrough since some of my vents were missed. At that point, if I didn't like your company, I wouldn't have hired you a second time. With regard to the second cleaning, again, my review isn't negative, I'm stating my experience. If you remember, when you returned after learning about the clog, you came here and stated that builders shouldn't put these grates on the exhaust vents. You were basically suggesting it's the builders fault for the clog and there's little you can do about it. Whether that's true or not, the grates are what they are and they need cleaning. If your company doesn't go on roofs to clean them, then I believe it makes sense for somone with an exhaust vent on their roof to hire someone that does go on roofs to clean them.
My 3-star rating is based on:
1. that vents were missed the first time I used your service, and
2. that my dryer exhaust vent was immediately clogged the second time I used your service.
What rating do you suggest for that?
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I used MAC Master again after I moved. They came in and cleaned the HVAC unit and the dryer vent. The next day, my dryer stopped drying. Since I had just had the vent cleaned, it had to be the dryer. I called a dryer technician to come check it out. Turns out, that the dryer vent was clogged. I called MAC Master to tell them of the issue. They came out again and mentioned that builders usually put a grate on the exhaust vent of dryers so that animals don't go into them, however, mine is on the roof and they don't go on roofs. They went into my attic and punched a hole in my dryer vent and tried to clean it from there. About a year later, my dryer isn't drying again. This time I used the trick the dryer tech showed me to see if it's the vent. The trick is to run the dryer with the dryer door open (you have to hold the door closed switch so it runs while the door is open) and hold a paper towel over the lint exhaust vent (with the lint filter removed). By doing this, you can see if the vent is trying to suck in the paper towel (make sure you don't lose that paper towel in there!). There was zero suction, so my vent was clogged again. I'm not surprised considering it was not cleaned and the grate probably had a few unclogged holes for air flow this whole time. I had to hire another HVAC cleaning company that does go on roofs to come and clean the dryer vent again. This should not need to be done yearly if it's cleaned properly.
So after paying MAC Master for the cleaning, I wasted money on a dryer technician, and then had to pay another HVAC company for a full dryer vent cleaning to make sure the grate was cleaned. I've attached a picture of the grate.
My suggestion is that If you have a dryer venting out of your roof, hire a company that will go on your roof to do a full cleaning.
