Didn't end up going with them due to timing but they came out and listened to my needs for my new…read morehvac system. They didn't try to over sell products like the other two companies I had come out. I would definitely use them in the future once we are ready to move forward.

I am a disabled senior living alone. This review documents objective facts regarding HVAC services…read moreprovided by Bluestar Air Mechanical Inc. across two of my properties, identifying the specific staff involved. Alexandria Multi-Level Townhome Installation Diagnostic Visit (Isaac): Technician Isaac condemned my original AC unit as completely "dead" immediately upon arrival, without opening the service panel or performing electrical or refrigerant pressure tests. Salvage vs. Installation (Walter? & Karol?): Walter and Karol? spent extensive time meticulously extracting the original unit intact to preserve all components, while spending minimal time securing and properly installing the replacement machine. Undersized Equipment: For my 1,830 sq. ft. multi-level loft townhome, Bluestar installed a 2.5-ton National Comfort Products through-the-wall AC unit that is physically less than half the size of my original machine, leaving massive voids around the wall opening. Life-Safety Fall Hazard: The machine sits near the roofline several stories above a ground-level driveway. It rests inside the oversized opening without dedicated structural framing, a properly fitted sleeve, or mechanical mounting brackets to anchor it. Massive Gaps & Exterior Visibility: Gaping openings were left on the sides, so wide that I can clearly see neighboring townhomes and direct outdoor daylight from inside my utility closet. Soft Foil Tape & Expanding Foam: The top of the machine was sealed with only soft silver foil tape and flexible wrap rather than a rigid sheet metal transition or structural collar. Into the open side voids, Karol? messily sprayed orange expanding foam instead of constructing proper framing, trim, or weatherproofing. Severe Noise & Vibration: When activated, the unit generates extreme operating noise and structural vibration felt throughout the living areas. Missing Property: A step stool kept in my utility room went missing immediately after the crew packed their gear and departed; I am continuing to check my home to ensure nothing else is missing. Communication Evasion: Karol? conversed easily in English upon arrival, but suddenly claimed not to understand English when questioned about the open gaps, lack of framing, and spray foam. Dismissive Management (Lyn): I sent Lyn multiple detailed text messages and photos documenting my serious safety concerns, questions about the oversized opening, and the complete lack of structural support. Despite being fully informed of the severity and specifics of the hazard, Lyn trivialized the issue before 8:07 am on Sep 16, only replying that she would send someone back merely to "clean that up," offering no plan for structural framing or proper sleeve installation. Washington, D.C. Property Service Undelivered Documentation (Isaac): I was charged a significantly higher inspection fee specifically contracted to include an official written cause-of-damage report and a formal repair estimate for an insurance claim. Technician Isaac completed the on-site visit, but no written report or cost estimate was ever provided, despite multiple follow-up requests sent directly to both Lyn and Isaac. Licensing Verification: Bluestar explicitly confirmed prior to the appointment that the technician held a D.C. HVAC license, but no license number or proof of licensure was ever furnished. Based on these documented facts, I cannot recommend Bluestar Air Mechanical Inc. to other homeowners or seniors living alone.

110% recommend! Throughout our A/C repair process with them they have been straight-forward, fair,…read morecommunicated well, and provided top-notch service. We initially brought them in for a 2nd opinion, after being quoted almost $7k for a system replacement, which was recommended as the only solution. Marco came in, quickly gave us a much more thorough diagnosis of our HVAC issues system-wide - explaining how the problems we'd had tied into what he saw and the possible fixes, - a more reasonable solution along with an explanation as to why he recommended one course over the other - age of unit, resale value for home in future, performance, upkeep, etc. - and gave a very fair quote. Work was completed as promised, on time, and above expectations. He was pleasant yet professional, mindful of Covid measures despite the brutal heat, and took the time after to make sure we knew what had been done, what to expect going forward, and next steps to ensure the system is maintained and how he would communicate in the future. If you want an HVAC company that you can trust, these are the guys!

I have used Marco & Sons for both HVAC inspection, repair and replacement and in all instances they…read morehave provided the BEST service and "product". They are beyond knowledgeable, professional and trustworthy which is unfortunately hard to find in this day and age, and is something that sets them way above the rest in my opinion. I highly recommend them for all your HVAC needs!

Honest, timely service and reasonably priced. Easy to make an appointment and convenient to me.read more

Now they went to the new management. earlier they were affordable but now they are costly and…read moregreedy. they will be behind you if they give you the quote and that quote will be double or 3 times other quote. stay away from these greedy company.

Had new HAC installed today and am very happy with Charles town Heating & Air. I had contacted…read morethem about 2 weeks ago. My heating syetem totally brokdown after they had ordered my new unit. I had contacted them that my system brokedown and ask if they would expidite my order if possible. From the inital contact it was 2 weeks that they had my new HVAC in and running. They did an excellent job and great team with Adam and TJ. It only took about 4 hours was very, very reasonable. I highly recommend this company if you need a heating or air job done right. Thanks again guys.

I contacted Charlestown Plumbing and Heating in Charlestown, WV to consult with me about my…read moreaddition for the HVAC and plumbing. I read the reviews online which is why I called. I am very pleased with all the work they have done which they completed in a timely manner. They are competant, considerate and reasonably priced. I really like working with them and I highly recommend Charlestown Heating and Plumbing.

John came out and diagnosed my burnt out fan unit, and after some effort, managed to find a…read morecompatible unit. He will make the effort to support you, and, after having used other local companies with mixed results, am confident this unit will last a long time.

I had a problem with AC and John came out a found the problem, he order the parts (coil) and…read morereplaced it. He inspected the system and made necessary adjustments and repairs.. The job was well done, he is knowledgeable and very professional.. He is my AC company if I need assistance.. I highly recommend him to anyone who needs ac repairs. Job well done..

They should be called The Best Guys HVAC, they installed our kitchen vent hood, and despite a few…read morechallenges after opening the drywall, they made it work. The job was neat, they arrived on time and completed the work as promised. Highly recommend them for kitchen vent installations. Very professional team. Will be reaching out again to service our HVAC next month.

These guys live up to their name! They are Good Guys! They are very thorough and go the extra mile…read moreto ensure your HVAC is properly working. These guys truly care about the customer and their needs. They came to my home, gave me a price for an HVAC replacement (I have an old system) and a price for repair. I opted for the repair. While they could have left me with no AC on a Friday, they actually went and got the correct parts to ensure my family was comfortable over the weekend and returned the same day. They kept me informed every step of the way, and provided reasonable pricing. I will be a customer for life!

Philip brought his whole team to my house to fix my slow drains and install new UV light and water…read moresoftener systems. They were all professional and personable hard workers. They were efficient, effective and knowledgeable. I'm very happy with the top notch service they delivered and will use RT again for future plumbing needs.

Appointment between 11-2pm. Showed up 1:45 pm. Two young techs - neither one was a senior tech. It…read morewas a simple estimate for repluming a kitchen sink and another pipe that needed blown out? Anyhow quoted over $2,000. Therefore, it seems the price is outrageous. According to the guys, they follow code. Well, duh, all licensed professionals do so. Anyhow, not pleased!!!