Customer service was horrible. The store is operated by Russell Cellular but reflects badly on…read moreVerizon. The manager is not open to feedback about the store even when it is offered calmly in an empty store. If you are not there to make a purchase right now, you are "wasting his time". With that attitude, no wonder the store is "on the chopping block". I will never go back. I will drive to Brunswick, which is also a Verizon Store operated by Russell Cellular.

Suddenly could not receive emails via my cell phone. I took the phone to the Verizon/Russell…read moreCellular shop in Purcellville. Their tech rep took superb care of me, resolved the issue quickly, and showed me how he did it, in case it happened again. This level of superb customer service is consistent and is THE PRINCIPAL REASON I stay with Verizon! I have been coming here (for purchase and service) for more than a decade and will continue to do so as long as they have a local office which provides such excellent customer support!!!

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

I had a great experience with Todd. He was very professional, super nice, and easily took care of…read moremy Networking issues. I had him do three Ethernet runs through my home and it was finished exactly how I wanted it. I'd definitely use him again for any IT services.

I would like to take this opportunity to thank Stark at this location for his kindness,…read moreprofessionalism, and competence. My wife and I were attempting to move from Verizon to Mint Mobile. Honestly it turned out to be an arduous task and Stark who was familiar with Mint attempted to get our numbers moved over. After spending a good hour we did make progress but it wasn't until 4 days later that we were on Mint's network (which BTW is the same network used by TMobile. Thanks Stark.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

The service varies so much, sometimes working from home is OK then most of the time I have to…read moretether from my work cell phone that restricts data after 25 GB! I called and complained and they tell me they want to butt rape me for $98 for a technician call after I paid $500 for the higher equipment package plan. Stay away! I would love to hear any other reviews for any else working for Navy Federal Credit Union working from home during this pandemic. **Update** They just left and repositioning the receiver fixed my issue! Review bumped up to 4 stars.

I agree with Matt H. We have used W2N via antenna off the mountain since 2018 and now we are half…read moreway through 2025. We have never had service that I would rate less than 4.0. Do outages occur, yes, almost always due to electrical storms. Does W2N keep me informed, yes. Do they answer the phone and keep you advised by email, yes. Can you talk to a tech, yes. In 2022 government promised rural folks high speed internet. Over half-way through 2025, how is that working for you? One company was able to gobble up the contracts in this tri-state area and lots of counties, apparently with no penalties for glacial progress bordering on non-performance. Price: appears to be in the ballpark of what people are willing to pay and what providers want to make it worth doing the job. Would I like it free, sure. It remains true: there ain't no free lunch. I believe there is visible economic competition that won't let the price rise much. Over the past 20 years, I've tried 7 ISP, that I can name, virtually all of the possible ISP in my area. W2N is in the top tier. I have no connection with W2N and I wasn't asked to provide my opinion, nor did I receive any compensation from anyone. Just thought some balance in reviews was justified.

My office location in Reston was too far from the POP center so did not have a lot of options for…read morean ISP. MegaPath took us on and provided internet and eventually VoIP as well. Because of our location we struggled with service issues that eventually led us to switch to business class cable once it became available at our site. I just want to say that MegaPath tried very hard to resolve and mitigate the problems we experienced. Their leadership was especially responsive and took personal responsibility for our customer satisfaction. Thank you Craig Young and Rod Brownridge for your professionalism and effort. Excellent customer service!

Hello, does anyone know if the Waterford Telephone Company is still in business? They installed…read moreequipment on our property, and agreed to provide service, but they have recently fallen off the map. Our service has been down for a week. We have been calling, sending e-mails, etc., with no response. If anyone has any information, please let me know. Thank you !

I wish there was a negative 11. The absolute worst "company" in the world. It is one guy that…read morehas a lot of issues. The millisecond there is another option his "company" will die. Absolutely the worst service and absent customer service.

At the end of a free consultation, Denton assured me that they could get everything up and running…read morefor $500 and subsequently provided me a written estimate. Unfortunately, rather than spending the time on my equipment, they disconnected my system and sent me a new estimate for $10,000 to reconnect the system they had dismantled. He was extremely aggressive when I informed him that I was not interested in anything more than the $500 of services that I hired them to perform. He refused to reconnect the system that he has dismantled. Elizabeth promised to restore my system to the condition they found it, but instead sent Drew to collect a couple items they had left behind. Drew assured us that he would restore the system, moments before grabbing the couple items they left behind the week before and racing out the door with no explanation.

Nick and Denton immediately came out to complete a wall mounting of multiple TV's in our new…read moreconstruction home when our initial company left us high and dry, that same evening. The time, attention and detail these gentlemen put into explaining all steps and answering all our questions made it so easy. I wish I found them upfront as it would have saved so much time and aggravation. I will only use this crew for any of our needs. I would be recommending their company and services to anyone in need.