I agree with Matt H. We have used W2N via antenna off the mountain since 2018 and now we are half way through 2025. We have never had service that I would rate less than 4.0. Do outages occur, yes, almost always due to electrical storms. Does W2N keep me informed, yes. Do they answer the phone and keep you advised by email, yes. Can you talk to a tech, yes. In 2022 government promised rural folks high speed internet. Over half-way through 2025, how is that working for you? One company was able to gobble up the contracts in this tri-state area and lots of counties, apparently with no penalties for glacial progress bordering on non-performance. Price: appears to be in the ballpark of what people are willing to pay and what providers want to make it worth doing the job. Would I like it free, sure. It remains true: there ain't no free lunch. I believe there is visible economic competition that won't let the price rise much. Over the past 20 years, I've tried 7 ISP, that I can name, virtually all of the possible ISP in my area. W2N is in the top tier. I have no connection with W2N and I wasn't asked to provide my opinion, nor did I receive any compensation from anyone. Just thought some balance in reviews was justified. read more

Always pleasant and easy to resolve problems. Great to have service in the rural areas . Steve Peters read more

Multiple outages on a daily basis for no apparent reason. Now it's telling us our internet has been restricted. We have the proof that we are paid up. Not the first time this has happened with them. Time to seriously consider Starlink out here. read more

The service varies so much, sometimes working from home is OK then most of the time I have to tether from my work cell phone that restricts data after 25 GB! I called and complained and they tell me they want to butt rape me for $98 for a technician call after I paid $500 for the higher equipment package plan. Stay away! I would love to hear any other reviews for any else working for Navy Federal Credit Union working from home during this pandemic. **Update** They just left and repositioning the receiver fixed my issue! Review bumped up to 4 stars. read more

Wave2Net - They suck! - Internet Service Providers Near Me - Winchester, Virginia

I was stuck with this abysmal service for years until we switched to a new provider. The service was unusable when I tried to work from home, this was pre-Covid. It was even worse during Covid. It would be faster to send a letter through the mail than sending an email with wave2net. During our last upgrade to our equipment they put the dish pointing towards the trees in the winter knowing that in the spring as the trees grew in it blocked the signal so they could charge me again to come out and fix it. When trying to call tech support I usually get put on hold and after exactly 2 minutes their phones cut out. This happened three times in a row trying to reach support. When you do finally speak to a human, you're given a generic response about how "upgrades are coming" yet the service never improves. When I asked to speak to a manager I'm transferred to Michelle, who is quite pushy and seemed rather rude. She is very quick to dismiss your concerns, and she'll promise to get the issue fixed but nothing will happen. Overall this company is a joke, and the owner Rudy is a crook. I would not recommend this company to anybody and I'm glad I found a better provider. read more

Wave2Net service had many outages. sometimes several in one day (each lasting 30-60 seconds). After 6 months of service and 2 major outages, I had to cancel. 3 months after I cancelled I still have not received my refund for pro-rated quarterly service. 5 phone calls later, I was told the check is in the mail. read more

I signed up for this service and heard nothing back from the company. Three or four months pasted and one day someone was at my house with a ladder up to my roof. It was Rudy, I asked what he was doing and he said he was here to do a site survey. I should have known better not to let him do it. That was the beginning of a very bad relationship with Wave-To-Nowhere (aka: wave2net). Months went by with unusable internet. Connection timeouts on the rare occasions that it was working and Rudy constantly promising to fix the problem. After dozens of phone calls and empty promises I finally decided to terminate my service. At the time they had a clause in their contract that allowed it to be broken in the event of service interruption. I quoted the paragraph in my termination notice and asked that the service be terminated. The month prior I did not have any service but I did get a bill! I took the equipment down and returned it to Wave-to-Nowhere. Rudy responded that I did not give them adequate time to resolve the problem. He refused to honor my request and even though I returned the equipment, he continued billing for the service. I had to cancel my credit card. This after months of little to no service and countless phone calls to Wave-to-Nowhere. At no time did the service come anywhere near the promised speed. In fact, running a speed test often timed out and could not provide a result. Rudy then sent my account off to collections, which affected my credit rating. I had to write the collection agency and protest the collection. I did not hear back from them after that. Wave-to-Nowhere uses consumer wireless routers to provide their service. They do not have licensed frequencies to use and must contend with any and all interference. Including your neighbor who may have a WIFI router on the same channel as Wave-to-Nowhere. When I asked Rudy why he didn't use commercial equipment his response was that the service would not be affordable if he did. You would be better off buying a courier pigeon to send your packets on a piece of paper. SO, BOTTOM LINE. IF YOU ENJOY PAYING FOR SOMETHING YOU DON'T GET AND HAVING A NEGATIVE CREDIT REPORT WAVE-TO-NOWHERE IS YOUR PERFECT CHOICE. I WOULD AVOID THIS COMPANY AT ALL COSTS. SAVE YOURSELF THE AGRAVATION. THEY SHOULD NOT BE PERMIITED TO OPERATE. read more

As of this writing, I can barely post this review because the Internet connection is so lousy. I've had a very uneven and unreliable internet service for the last six months. There was one month when I had no Internet at all. That month I had to pay over $300 in hotspot overages. If things don't improve, I'm going share my experience on every website I can find - with abandon. There's a lot on record to share. In addition, I'm going to inquire about submitting a complaint with the BBB and the VA Attorney General's office. It's true that Internet service is no longer regulated in Virginia (unacceptable), but it is if they provide no service at all, especially for a full billing cycle, and then still charge you. In the meantime, I'm going to explore other providers. I've tried to be patient, but I'm reaching my end. Just this past week alone, I've made a half a dozen calls to the help desk and I'm still only getting about 30% connectivity. Watch this space...that is, if I can get on. read more

Garbage. Unethical. Liars. This company could care less about you. Their internet connection, simply, does not work 25% of the time. The other 75% of the time, it works just enough to open an email. We got a new ISP and they saw that our 'new' equipment, from Wave2Net, and said that it wasn't new and probably the same we had for years, despite paying for new units. These people are crooks. You'd be better burning your money than giving it to these garbage people. If you work for Wave2Net, and are reading this, you're a shit person. read more

My internet has been good so far. Live in a remote area, but haven't had any bad connection. For installation we requested the satellite be placed in the yard on a pole with the wire burried. We also requested that they use the predrilled holes from past wires to not add new holes in the siding. They did what we asked and its been working great since installation. read more

It's been really bad. I'm guessing that they are just overloading to sell to someone else. Really does seem like a scam company.

I have had both wave2net and the main competition (WW). Both services suffer from periodic outages and malfunctions. However, overall I think that wave2net is better. Particularly when it comes to customer service. When outages do happen (which they will!) I call and can usually talk to a tech who can analyze the problem and tell me where the problem is and when it will likely be fixed. The ability to talk to someone right away is a great feature--so even if the service is interrupted you can at least get an estimate of when it will be back. I try to be pleasant with the people and they return the favor even under frustrating circumstances. I think they try harder! read more

Never received the bandwidth I paid for. It was down for 3 months. When I finally canceled they charged me $100 to remove their equipment from my house. I complained to BBB about their practices. Terrible company, don't use them. read more

So saying the service is bad is just an understatement. The entire idea of this company is to find people that will sign up for the service and then bill them as much as they can without actually providing a service. Please, if you are considering them get it out of your mind, the will try to claw any charges they can until they bleed you dry. I don't know how they can do what they do and still sleep at night. BTW: Shoutout to Joshua H. you got it. read more

Day 3 without home internet. There is no one answering on the weekends.... internet speeds never what they said they'd be. "Upgraded" to have better service and speed. That was a joke. read more

They will accept all the money in the world, but will not provide the service, fix the service, or accept any responsibility for the lack of service. Their mantra is 'Best Effort' which translated means: "We don't care". Unless you want to show up with more money, they couldn't care less if you haven't had service for over a month. If the tower is down, that falls under 'Best Effort'. If you have the best signal in the Valley but you still can't load google.com in under 10 minutes, that falls under 'Best Effort'. They'll try to tell you to upgrade to the next level of service, but unfortunately it's only 'Best Effort' so the next level of service is the same level of service you had previously, which was complete garbage. I've had their technicians tell my it's not my signal, it's our tower. Literally agree that it's their problem, it's their tower, it's nothing to do with me... did it get fixed? Negative. Complete lack of service still falls under 'Best Effort.. No need to respond Rudy... we all know, it's your 'Best Effort' even if there is no service and you've admitted it's your fault, it's still 'Best Effort'... read more

Service goes in and out, and every time I call in to report it, the person on the phone puts me on hold and when they get back on, it's magically back up!! This happens semi weekly and they always want you to power cycle even though it comes up when you call in! And of course, any billing credit is denied because you haven't been offline for a day straight!!! Unbelievable!!!!!! read more

I am a long time customer and as long as you have service everything is ok until you don't have service. This is not a rare incident it will happen regularly over the time as it does for me since 4 years. I upgraded the the LTE and at the beginning everything was good but now I loose internet daily, sometimes after lunch and get it usually back sometimes before 10 pm. My experience with the technical support is that it totally sucks if they can't directly fix the problem. Everybody is mostly friendly but being friendly is not fixing any problems. It seems that they don't care as long as they get there money. You will get some advice what it could be and than you just don't get an answer any more. Expect to spend a lot of quality phone time with Wave2net people instead of spending the time for things you want to do. read more

I've been with this provider for a very long time. Recently, it appears they've been working on their customer service. We had an issue and they sent someone out to fix it. They raised the elevation of the transmitter/receiver and our Internet is faster than it's ever been. They followed up on the service call promptly, which is refreshing. My only wish now is that their help desk hours started earlier. As a customer that supports DoD and our veterans, we start work early in the AM. If our Internet is down, we have to wait until 9am to get them on the phone. read more

I had a customer of Wave2Net for many years. The service was ok but it was my only option as I lived out in the country. As per my personal experience, this is what I recommend you watch for if you consider working with this company. Read the fine print of the contract: If you are one day late on the payment they will charge you a $35 late fee which is ridiculously high even if the post office screws up the delivery. If you want to get out of your contract, understand they will charge you $100 to get their equipment back. You can bring it to them directly, but expect to get the runaround with that. Many customers like myself have the equipment located at the highest point of their roof which is not conducive for homeowners to climb up and get. Once you retrieved the equipment you couldn't just drop it off, you had to call and make an appt. Then they do not give you the address of the location, rather they give you directions. I promise you the directions will get you lost. Once finding the place through having to make several calls and you return the equipment, I suggest that you take pictures. I was expecting them to tell me that it was not in good condition, but they did and I had to ask for a receipt. So if they owe you money, they tell you it takes 30 days. Normal people would think a month, but no it is 30 business days which is 6 weeks and they only cut checks on Fridays. I waited that 6 weeks and guess what, no payment. I emailed them they responded and agreed that payment was due, but guess what? 30 days later no refund at all. I filed a complaint at the BBB, so we will see if they respond. This company will charge you fees whenever they can and raises prices every opportunity they get. Just beware if you go with this company that you will have a lot of problems that you will have to deal with. One time I tried to switch away from Wave2net and go with Winchester Wireless. Since I live in a very remote area, Dave the owner installed a dish for me, however it did not work. Rather than charging me anything, they came out pulled their equipment and gave me a full refund. There was no chasing after them, no hidden costs, just great customer service. What I ended up doing for internet service as we do not have Comcast or Verizon in our area, I purchased hotspots from AT&T for $50 off of eBay. I purchased service for $20 per month. I actually got two as we have a large house and we have 7 people living in the house, streaming games and video. I have had no problems whatsoever and I have had it three months now. Not only did I save a lot of money, but I received much better internet service and best of all, I do not ever need to deal with Wave2net again read more

The worst internet service I've ever experienced. Speeds are reasonable considering rural area. However, connection is inexplicably lost multiple times every day, usually only lasting a few minutes each time, but sometimes for up to an hour. We've contacted Wave2Net multiples times about this, and they seem to have no real idea as to why this is happening and have provided no solution. It is extremely frustrating to be constantly dropping out of video calls or being cut off from other school and work activities, especially now when EVERYTHING is online. The frustration is then amplified due to a lack of cell service, so there's absolutely nothing to fall back on. Just total internet darkness. A pathetic excuse of internet service. Would not recommend, at least not until they find someone who can actually figure out how to fix things. read more

We ordered internet service in May 2017. According to their site survey we should have had super fast speeds. We have a clear unobstructed view of their north tower. Dial up from the 90's was faster. I wound up using my cell phone data plan 90% of the time if not more. I gave up completely on their internet service. I can't justify paying for a service I can only use 10% of the time or less. We called numerous times to complain about how slow the speeds were, nothing was ever done. My advice, avoid them like the plague! read more

They took over our previous company which was average to poor. Our service is constantly on and off. Sometimes it's good, but mostly very poor. It's never consistent. read more

Wave2Net provides excellent customer service and internet installation. Living in a rural area where we have had limited options for internet service that were very poor at best, it is quite liberating to now have excellent internet service provided by Wave2Net. Thank you Wave2Net for the service you provide. read more

I am so glad that my 16 year old son talked me into getting better and faster internet service at my house. He was complaining how slow our DSL internet was when he plays online games with his friends and became very frustrated. I didn't know there was a better option until I heard about this company. The experience with this company was outstanding , and everybody with this company was very helpful! I recommend this company very highly if you have DSL or satellite internet! My family is very happy, especially my 16 year old son who can now play online games without interruption. read more

I'm not sure why people want to crap all over Wave2Net. I think most of the reviews are from trolls, especially considering the defamation lawsuit that Wave2Net recently won against a competing company. I've been a customer for over 10 years and work from my home, so I'm online all day, almost every day. We have an internet telephone and stream Netflix in the evenings. Early on there were some hiccups in the wireless technology, but it has improved considerably over the years. And although you shouldn't expect cable speeds, its a hell of a lot better than satellite internet, if you have access to a tower. Down time is rare and I have found their tech support to be helpful. read more

I should have read the reviews before I ordered their service. I had to pre-pay for installation, approximately $350 before they even showed up. I suggested they do a site survey but they don't. so I'm out $350 then they tell me the soonest they can install anything is over a month from then. Hmm, so they have my money but I had no service. Once I told them to refund my installation, suddenly they have an opening. The wireless service would not work so they insisted I try the satellite. They way over sold the satellite service and misrepresented the speeds and data limits. Now they want me to pay them money so they can get their own equipment back. I do not recommend. read more

Drop your Hughes Net now!!! Wave2Net is the best internet service in the this area!! The staff is friendly and attentive. All issues we have had have been handled within one or two days. No lag, no throttling, only constant hi-speed internet! read more

We have had Wave2net for couple years now. We paid for the equipment all up front ($600.00) and we were assured that we would have great internet. Yes it was good for awhile, then starting having problems. First were told we needed to get a higher pole to get the sight of the tower. Ok, we agreed. Then problems again, now we need to cut trees down, did that per Rudy. Put a larger dish on and a higher pole and here we are with very scattered internet, and call the tech and we are told from their engineer, that we have to take down more trees!!! You cannot take down trees on other peoples property. Which none of this makes sense to me since we had great internet for awhile and none of the trees were the problem. Oh but wait, Yes no credit on your bill, cause it is not their problem. Well guess what, YES IT IS. Have been waiting now for 5-7 days for the internet to come back completely, have a 97 year old mother at home that needs care and for this to happen the NEST needs to work, which you need good internet so her caregivers can get in to take care of her. I am so very disappointed, the people their are extremely nice, and Rudy has been very kind but he doesn't return calls. Have asked for him to call us since he is the one we have dealt with during these times. I just dont get it...I deal with the public everyday and when we tell people something we do it or we wouldnt have been in busy for 32 years with very happy customers. Just sayin! read more

Crooks. Pure and simple. They will take your money happily. Then, when they say they can not provide service at your location, they will keep your money. They will not return phone calls. They will not return emails. Show up at their office and demand your refund - and they will have a convenient reason for why they can not. "Oh. That person isn't here." Blah, Blah, Blah. read more

DO N0T DO BUSINESS WITH THIS COMPANY! I used Wave2Net for a couple years because I had no other good option (needed vpn). But the download/upload speeds were soooo slow most of the time. Worse than that, the service would just go out: sometimes in and out a dozen times an hour, sometimes out for hours or days on end, making working from home essentially impossible. Calling for service was not at all helpful, ever. I finally got fed up when it went out and got no help at all when I called for service. Now, 4 months after cancelling my service, I have still not received a refund for the dates I did not use their service (they bill 3 months at a time). Just a bunch of "the-check's-in-the-mail" promises with every phone call to ask where my money is. I have filed a complaint with the Better Business Bureau. I would not recommend this business. Update to reply by Wave@Net: Service was cancelled November 23, 2015. I have a signed copy of the equipment return from Wave2Net, dated December 7, 2015: 3630 SM, POE/Power Cord. Seriously, you probably don't want to use an excuse for not giving me my money by trying to say I didn't return equipment when I have written documentation that I did. read more

Scam artists and thiefs. Signed up for 6/3 Mbps service (the lowest speed they advertise is conveniently what's offered on their most popular tower). Since installation, have not been getting what I pay for, 1.2Mbps tops at like 3am when no traffic is on the network, and 170kbps during peak hours. Service is so slow we can't stream videos, music, use VOIP, or game. It's broke beyond use. I measure about 10-19% packet loss between me and the tower less than a mile from my house. This causes us to disconnect from services online, causing them to timing out. I've called their technical support department which is nothing more than a out of state business that collects your basic contact information and passes it on to the main office to get back to you with. I've patiently waited over a MONTH for them to fix my service, call their tech support and the main office three times a week for follow ups and am told their tier 2 technician will call me back every time - and I'm going into my second month with no service, yet my credit card keeps getting billed. Now I'm locked in for a two year contract with these people, paid $150 for install, $250 for equipment, and get better reliability using my iPhone as a wifi hotspot than what these jokers provide. As mentioned in all the reviews of this company, AVOID AT ALL COSTS!! Currently trying to see how much to pay Verizon/Comcast to run cable to my place. Even it its 1.5 million dollars for them to rewire the whole infrastructure of the Valley to my house, it's less of a headache than Wave2Net! read more

We terminated our service with Wave2Net last December after over three years with this provider; as such we can offer the following facts and impressions based upon our experience. We are not claiming that our experience is common to all Wave2Net customers - we have no way to know this. We can only speak to our experience as technical savvy IT professionals and users. Contract: The contract terms are onerous, long, and provide no guarantee of service what-so-ever; meaning that Wa2ve2Net is not contractually obligated to provide the consumer ANY bandwidth that the consumer is paying for. They install their used equipment, and hold the customer 100% liable for it's proper installation and continued functioning. If they send a technician on-site to troubleshoot the equipment, the customer is charged $150.00 regardless if it was an installer error or leased equipment failure. Technical Support: THE technical support staff member is friendly. I write "THE technical support staff member" because Wave2Net only staffs one dedicated employee to this role, who only answers the phones between the hours of 9am - 5pm, except during lunch hours, meetings, weekends, and Holidays. If the technical problem is not of the most basic of issues to resolve, technical support is nearly always unable to do anything regarding network issues in any kind of timely manner; resolution can take hours, days, weeks, months or never. There have been multiple times where we have been told that no ETA could be provided on a network outage or chronic network bandwidth problem because Wave2Net engineers could not figure out what was wrong - the last issue we experienced like this started last August and continued up through termination of service. Service: Wave2Net claims that customers can expect poor service from time to time as a result of weather, RF interference and network usage. In our experience, we have disproven the first excuse completely, Wa2ve2Net staff has confirmed the second is not directly affecting our service, and Wave2Net was adamant that the last was certainly not occurring. Check other reviews here, even the owner/operator (Rudy) admits to network usage issues - meaning they may knowingly (an assumption) overbook their RF nodes on the towers. As others have reported, our service was also spotty and limited much of the time. We estimate that we have suffered complete service outages about 25% of the time, unusable bandwidth about 50% of the time (unusable meaning less than antiquated 56 kbps dial-up service to as low as a few hundred bits per second - yes, that's BITS per second); about 25% of the time our service functioned reasonably well, but usually with other major issues. Other major issues include chronic packet loss and high latency spikes (even in excess of 10000 millisecond - or 10 seconds), so much so that any real-time requirements such as remote operation of computing resources and/or gaming are nearly impossible to do; even to the point where audio streaming and web surfing became an exercise in futility. For the last six months of our service, we had to regularly supplement our limited cellular data services in place of Wave2Net if we wanted any kind of reliable internet connection and performance on demand. This is how we eventually justified our decision to cancel services - even 2G cellular was reliably better than the service we were receiving from Wave2Net. Customer Appreciation: After over three years of service, having experienced months of direct outages before resolution, months of calling technical support on a daily basis due to unusable bandwidth issues (so low that web pages could not even load before timing out), not once has Wave2Net offered to refund, credit, or in any other way compensate us for loss of service nor to even ask how we liked our service. In fact, the only call that we have ever received from them apart from the very occasional technical support call-back, was two weeks before our service was to be terminated -- Wave2Net wanted to know why we canceled. We told Wave2Net that if they were to credit our account for the months of lost service just over this last summer and fall, that we would consider staying to give Wave2Net a second chance and re-evaluate their service; we were told that this was not possible. Now for the positive... Our overall experience with Wave2Net has illustrated to us that this company is very good at cashing customer checks and giving excuses. read more

The worst customer service I've ever had, hands down! They did some work for me at my diner, and everything was fine and just recently the tickets that print to the kitchen are coming out all messed up, it'll print out the same order twice or it will miss an order. So I had called Ruddy (supposedly the owner) is who actually provided me with the terrible customer service, said he's declining to come up and check his work. Because they already checked it when they were there when they did the work the first time, but obviously were having issues with the connection. So they take your money and screw you over, I wish I would had read the reviews on this horrible business before giving them my money... I wouldn't recommend using this company EVER! read more

Absolutely horrible company, do not use their service unless you literally have no other options (as we do). They know that they basically hold rural households hostage with no other options, so they know they can get away with pitiful speeds and slow, unhelpful customer service. Speeds are typically under 1/3 of what is promised (seriously), pings are laughably high (back when I had dreams of doing any sort of online gaming), and you're dreaming if you want to upload any sort of higher-res or larger pictures. Make sure to send a few messages in their online ticket portal, they might not feel like responding the first message ever and just completely ignoring it. read more

Stay far away from this business. Will promise you everything, but when it comes time to deliver... Customer service is non existent except when it comes to billing. Fought with them for months over their terrible service. Finally had no choice but to stop paying...then they sued me. Use satellite or Roadstar(now All Points Broadband) before using them read more

Well here we are starting our 5th week with not internet service. Did receive an Email than a ticket has been issued. Receive Conformation that a ticket was issued to the repair people but still no date of when they will show up. Of course the bills keep coming as soon as I can get to internet service I will be stopping the atuo pay; So when this happens again ( has happened every year at least once sometime twice)I would pay the bill. I was also notified that It would be $185 for the service call, even though it is their BOX that is the problem. I was sure I added insurance the last time this happened. The service from these people really sucks!!!!!!!!!!!! read more

I was a long time customer of Wave2Net. The service was average at best in terms of speeds but below average in the reliability department. I tried to cut the cord but their service was to inconsistent to support (DirecTV NOW, Sling) on a consistent basis.My initial observation of this company should have given me an indicator that they are not a very professionally run outfit. During my initial install the installer bent my guttering pretty good and then asked me to get estimates and then we could work something out. The final straw occurred when I complained about my service quality and they offered to put me on their new service which required new equipment. Reluctantly I agreed and let a new install occur,(service stayed about the same). Several weeks later I had a roofer over to fix something else and he noticed that the Wave2Net installer left two holes in my roof when doing the equipment change. This prompted my cancellation of the Wave2Net service. Service cancellation was a fiasco and was unprofessional and unduly complicated at best. If they are your only option I guess you can take them, but set your expectations very low. read more

I have been very pleased with my internet service . I dont have many options in the country so I am pleased. They are very nice the installation was reasonable and the installer was professional!!! read more

I was a customer of Wave2Net and have had problems with the service since day one (June 2017) I decided to discontinue service November 2017. I understand that I had to give a 30 day notice; however, the service was disconnected by December 1, 2017 (actually before Thanksgiving) which was paid up to December 12, 2017 according to the 30 day notice. When I wanted to discontinue service I was treated with disrespect. I was told they would charge $98.00 to come to the residence to remove the equipment and I opt to do it myself. I had to make an appointment to bring the equipment in for inspection. Upon arrival I was told they cannot do it right now they would do it later on in the week. Now I have to pay $6.00 for a grommet along with an administrative fee of $3.00. I know that a grommet does not cost $6.00 it is much cheaper. It is a shame people are treated this way because they discontinue their service. read more