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Winchester, VA

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T-Mobile

4.3 (6 reviews)
Closed • 10:00 am - 8:00 pm

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1 month ago

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5 months ago

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1 year ago

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4 years ago

Very helpful people there would recommend going there for your new phone. I gave them five star review for their service.

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3 years ago

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AT&T Store

AT&T Store

2.5(21 reviews)
0.4 mi

Helpful and good-sized staff. There were at least four people working in the store and they all…read moreseemed very knowledgeable. Justin helped us and was awesome finding savings for both our choice of phones and plans. Reasonable selection of phones but not all of them are in stock. A couple of customers did not get the exact phone they were seeking. Recommend one make a reservation, during my visit I noticed multiple customers come in and later depart because they were not serviced in a reasonable time. If you are concerned about COVID, the store follows all of the state requirements, is clean, and has plexiglass on the table to separate the staff from the customers. The only downside was the store manager who seemed to me like he was on a power trip and gave the place a negative vibe but he could have been having a bad day. Your experience may vary.

NEGATIVE 10 STARS FOR AT&T ON PLEASANT VALLEY IN WINCHESTER, VA!…read more Absolutely HORRIBLE customer service. My mom is on my phone plan and was having issues with calls and text messages not going through. She went into the AT&T store on Pleasant Valley, not asking for account information, not trying to make changes to the account, and not asking for anything complicated. All she wanted was for someone to LOOK AT HER PHONE and see what was wrong! Instead, the employee who seems to have a reputation for complaints told her I needed to be there in person with my ID before they could do anything. My mom called me while she was there, and they gave her the EXACT SAME ANSWER. MAKE IT MAKE SENSE! ‍ We're talking about a simple phone troubleshooting issue. Nobody was asking for private account details or permission to access my account. Just a little common sense, customer service and a willingness to help someone who walked into your store with a problem. So what did my mom do? She LEFT AT&T, walked right around the corner to T-MOBILE, and guess what? They were MORE THAN HAPPY to look at her phone, figure out the problem and FIX IT! SHOUT-OUT TO T-MOBILE FOR ACTUALLY UNDERSTANDING WHAT CUSTOMER SERVICE MEANS! That's what going ABOVE AND BEYOND looks like. That's how you earn customers. You don't turn someone away over something you could have at least tried to troubleshoot. AT&T, you just gave my family another reason to take our business elsewhere. I'm seriously considering canceling and switching to T-Mobile ASAP. Why should we continue paying a company that can't even provide basic assistance when another carrier around the corner is willing to help without making it a whole production? CUSTOMER SERVICE ISN'T JUST ABOUT FOLLOWING RULES. IT'S ABOUT ACTUALLY CARING ENOUGH TO HELP PEOPLE. And to the Pleasant Valley AT&T store: sometimes all it takes is five minutes of effort to keep a customer. Instead, you might have just lost an entire account. T-MOBILE: THANK YOU FOR HELPING MY MOM WHEN AT&T WOULDN'T. YOU EARNED THAT PRAISE TODAY! #ATT #ATTCustomerService #WinchesterVA #PleasantValley #HorribleCustomerService #TMobile #CustomerServiceMatters #TakingMyBusinessElsewhere #DoBetterATandT

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AT&T Store
AT&T Store
AT&T Store

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GUI Electronics - Store Interior

GUI Electronics

4.3(36 reviews)
0.2 mi
•$$$$

I was getting the battery in my laptop replaced. They had very timely service, literally within a…read moreday or two. They were super communicative and helpful over the phone. They made sure that I knew the entire process and I had updates as the status changed. Very grateful for their help and I highly recommend you look to them to help fix a computer or other electronic.

I took my iPhone 14 Pro Max to GUI in Winchester on July 6 after it developed the "white screen of…read moredeath." The phone still responded to touch, but the display was completely white. They replaced the screen, and that issue was fixed. Over the next week, I started noticing problems that I had never experienced before the repair. During phone calls, if I held the phone to my ear and then pulled it away to switch to speaker so I could look something up or use my phone while talking, the screen would stay completely black and I couldn't access it. The only way to use my phone again was to wait until the other person hung up. I also stopped receiving wake-screen notifications--the phone would vibrate and make a sound, but the display wouldn't turn on. Before going back to the store, I waited a full week to make sure it wasn't a software issue and even reset my phone, but the problems continued. I went back on July 13, and the technician gave me two options: leave my phone for a couple of days for diagnostics or replace the screen again. Since I couldn't be without my phone because of doctor appointments, bills, and other responsibilities, I chose to have the screen replaced again. When I returned today ( July 18) to finally leave it for diagnostics, I was told that a diagnostic test had actually been done on July 13 &' everything came back normal. This was never mentioned to me at the time until today. The technician then said he never told me diagnostics would take a couple of days only a couple of hours, even though that's what I understood from our previous conversation. Instead of offering a solution, he suggested I just buy a new phone, even though I have an iPhone 14 Pro Max, which isn't an old device. I paid $208 for the original screen replacement, and every issue I'm experiencing started only AFTER the repair. I left feeling like my concerns were dismissed and that I wasn't being taken seriously. The technician came across as rude, and I was disappointed by the lack of communication, accountability, and customer service. I simply wanted my phone fixed properly and my concerns addressed.

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GUI Electronics - GUI Electronics Logo

GUI Electronics Logo

GUI Electronics
GUI Electronics

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T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

1.4(9 reviews)
0.6 mi
Virtual estimates
Shipping

I moved to Winchester 10 years ago before TMobile was available in here. So I'm pretty loyal. I've…read moreexperienced bad customer service at a particular store here in Winchester so I decided to look online for reviews to see if it was just me...and it wasn't. So it was an easy decision to visit the one at the Apple Blossom Mall. Michael and Carson were welcoming. But Carson, the Manager helped me with my questions. He had exceptional communication skills and explained the various services, plans, and promotions that would get me the most bang for my buck! I'm in the 50+ group so technology can be baffling at times especially phones! I told Carson I'd been with Tmobile a long time, he checked 12 years to be exact. Good Customer Service is essential! But GREAT customer service will make you buy EVERYTHING in the store. I walked out with the Samsung Galaxy S21 Ultra, an Otter box, Galaxy buds and the Galaxy Watch Active2. All I wanted was to ASK about a phone upgrade. Carson, thank you. You rock. Keep up the good work! Tmobile this loyal customer, Loves Great customer service. Give Carson a raise. AND I AM NOT AFFILIATED WITH T-MOBILE IN ANYWAY NOR AM I RELATED TO CARSON! But you Can send me a gift if you like

I am a neighbor to someone who just got service. The service guys were a nightmare. They messed up…read moremy property. Had lines on my car. Wires are laying on my roof. And is laying on ground. I am very very upset!!!

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T-Mobile Authorized Retailer
T-Mobile Authorized Retailer
T-Mobile Authorized Retailer

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T-Mobile - mobilephones - Updated November 2026

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