Horrible experience today! I arrived a few minutes before noon. Patiently waited for my turn in line (12 minutes). 3 women and one man working on something that took 4 people. Anyhow, eventually the guy asked me what I was there for. I said an iPhone 16 pro or max pro... one of the women was busy with an elderly couple, one disappeared into the back of the store, one poking around with something at register area. The guy grumbled for me to come sit down. I inquired on differences of the 2 phones I was interested in and settled on the 16 max pro with the most GB's. I explained that this is going to be on our company account...... we have lots of phones on it. I am an owner and authorized user.... He said I wasn't authorized and told me to have my husband (owner, president, and CEO) to call 611 to put me on account. Randy said I am authorized, he was in a meeting, and rerouted me to our accounting department. In the meantime the guy helping me took another customer (this call to our company took 4! Minutes). I sat there with accounting department waiting on phone..... the guy brushed me off several times after I told him I was ready. After 28 minutes I asked the woman (who was repeatedly just wiping down the counter if she could help me.... She growled I'm busy with them! Pointing at some people she was obviously not involved with. This fiasco continued ad nauseam as the guy took more people, told me to ask someone else for help, and the woman at the counter insisted she was otherwise engaged. I walked out after an hour of this, our accounting department still on phone. I am aghast at the unprofessional attitude and complete lack of customer care exhibited at this awful place. read more

Very helpful people there would recommend going there for your new phone. I gave them five star review for their service.

Went in there today and the salesperson Matt was a great dude. My mom wanted to get an upgrade on her phone and he was really patient and nice to her! He gave her all the options and even though it took her a little while to understand them he was just patient and really professional. And the other staff were really nice as well! read more

My wife and I came into this location on August 15th to make some changes to our plan and to replace a phone that our daughter had that simply died. The young lady we first spoke with wasn't able to help us so we asked to speak with the Manager. Anthony came out immediately and instantly got to work on our some what complicated issue. He was extremely knowledgeable on how to go about solving the issue. I've been in upper management for brick and mortar stores for several years and I was especially impressed with his phenomenal customer service, and quick thinking. Many times companies, and big corporations overlook exceptional employees as Anthony. I hope that Mike Sievert and all of the upper management have a chance to read this review. If I were still in big box/brick and mortar stores I would be stealing Anthony from T-Mobile LOL ! Great job Anthony keep up the good work and I will definitely recommend your store from here on out. I also noticed this store has never gotten a single review on Yelp. That is disheartening and concerning, and plain disappointing. This young man should be recognized for his absolute phenomenal customer service. Also when we went back two days later to turn in and purchase another phone JT helped us and was absolutely amazing too. Even explained that he was new but if he hadn't told me I would have never have known. Kudos and his gentlemen great job again I look forward to T-Mobile being my cellular phone company for the rest of my life. read more