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    Jean's Jewelers

    Jean's Jewelers

    (5 reviews)

    A few months ago when my fiance and I got my ring back after getting it resized we immediately…read morenoticed issues with it. Two of the prongs were visibly shifted and the band had a deep scratch that had no been there before. This was obviously upsetting to even need to bring up, but my fiance did so very respectfully and graciously and we were met with hostility and defensiveness from Jean herself. I was appalled at the rudeness in The tone of her voice. My fiance and I have never had to get a ring resized before, we are new to this. Jean went on a rant to us about how she's been doing this "for forty years" and I just stood there wondering how she's gotten away with such awful customer service for that long. Jean did agree to take the ring back and fix the prongs and buff the band, although she denied that they were the ones that messed them up. After this encounter I learned that my fiancé and I are not the only ones who have had this kind of experience at Jeans Jewelers. TWO other couples I know have had similar experiences. One of them simply asked a worker at Jeans if they could copy down their diamond number for security reasons, and Jean rudely intervened and told them that if they thought their diamond was going to get stolen then they shouldn't hand it over. Good way to comfort Your clients! And my other friends had a bracelet resized and when it came back wrong and they brought it back, Jean was not happy to satisfy their needs. Look, I get that she has Been in the business for a long time, but that is no excuse for being hostile toward your customers. I will never recommend Jeans Jewelers to anyone. And I highly suggest you steer clear if you want a pain free process for your jewelry needs!

    We were new to the area and needed some repair on our granddaughter's necklace. We were welcomed…read moreby Jean's staff, who did an excellent repair quickly. We have purchased gifts there since that time and have always been impressed with Jean' knowledge, selection, and excellent service. Great local business!

    Cato - accessories - Updated May 2026

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