The service varies so much, sometimes working from home is OK then most of the time I have to…read moretether from my work cell phone that restricts data after 25 GB! I called and complained and they tell me they want to butt rape me for $98 for a technician call after I paid $500 for the higher equipment package plan. Stay away! I would love to hear any other reviews for any else working for Navy Federal Credit Union working from home during this pandemic. **Update** They just left and repositioning the receiver fixed my issue! Review bumped up to 4 stars.

I agree with Matt H. We have used W2N via antenna off the mountain since 2018 and now we are half…read moreway through 2025. We have never had service that I would rate less than 4.0. Do outages occur, yes, almost always due to electrical storms. Does W2N keep me informed, yes. Do they answer the phone and keep you advised by email, yes. Can you talk to a tech, yes. In 2022 government promised rural folks high speed internet. Over half-way through 2025, how is that working for you? One company was able to gobble up the contracts in this tri-state area and lots of counties, apparently with no penalties for glacial progress bordering on non-performance. Price: appears to be in the ballpark of what people are willing to pay and what providers want to make it worth doing the job. Would I like it free, sure. It remains true: there ain't no free lunch. I believe there is visible economic competition that won't let the price rise much. Over the past 20 years, I've tried 7 ISP, that I can name, virtually all of the possible ISP in my area. W2N is in the top tier. I have no connection with W2N and I wasn't asked to provide my opinion, nor did I receive any compensation from anyone. Just thought some balance in reviews was justified.

I've had service with Winchester Wireless since 2011, and they keep improving their service and…read morecapabilites. They are a small business that is very involved in the local community. I gave Winchester Wireless 5 stars, and I usually do not give a full 5 stars in a review. They have been one of the best companies overall I've done business with. As far as the internet service and speeds if you live in a rural area there isn't any other company in the Winchester Wireless service area that is going to be able to give you better internet speeds and customer service. The overall reliability and the consistency of the speeds depends on your location and if you can get a direct line of sight to the towers. I had a 2.4GHz antenna (non direct line of sight) and had a lot of ups and downs due to heavy trees. I worked closely with Dave the owner of Winchester Wireless and decided to build a tower to get me over the trees to get direct line of sight to fix my reliability issue. I now see a consistent 30-50mbps download and 10-15mbps upload speed. Not everyone is able to build a tower which is why they are constantly researching and testing new technologies to get the best internet service as possible to their customers. The owner Dave and his team have been very professional and easy to work with. I've had great response times and interaction when it comes to customer service on getting issues resolved. The owner Dave can come across direct at times, but if you talk it through with him he will go above and beyond to get it worked out for you along with the rest of this team.

My review is based sol on customer service. It was great. I talked with Patrick about new service…read more After reading reviews, I'm not sure what to. I definitely know that I need to get service..

We arrived and were greeted by the Manager. The sales rep began our order and then it became a…read morelittle cumbersome. The Manager took over and worked our order and while we waited made sure the other customers were acknowledged and taken care of. We appreciated their time and assistance in switching over.

My family member had purchased a cell phone from Best Buy. They went to this store to obtain a…read morephysical Sim card instead of using the esim. The customer service rep was very demeaning and kept asking why they wanted to go to a physical Sim card. They were told that would be going back to the past. Plus, they were told that the cost would be $40 for the card. I don't know why as activation and upgrade fees are waived for those in the ​​​​​​​​​​​​​loyalty program. I've had an account with Verizon for 19 years. I do not appreciate the way my family member was treated. Totally disrespectful. After this occurrence, I'm not sure I'll be using their services at that store again.

I've been tired of dealing with DSL for a while. So I decided to go with excede as I have had…read moredirect tv for years. The installation was a bit complicated, but Kurt's guys, Joe and Adam, stuck with it and didn't take the easy way out. The next day, a Sunday, a piece on the dish went bad. Excede told me I would have to wait three days for a tech to come out to make the repairs. This is after more than 50 minutes on the phone. I called Kurt, and he drove in from his home - 90 plus minutes each way - to hook me back up to the Internet. I am very grateful for his diligence and integrity in backing up his product. Cheers, Kurt!! You have resorted my faith! Thanks!

I've had exede for almost 2 year and although their service can be lacking, Kurt and his team are…read morepeople I can count on for great, honest and reliable assistance. He answers the phone and is available, and Always, Always seems to have the answers I need, When I need them. He is devoted to his customers and loyal, and his install team does a fast, efficient job too. My first dish with them, Joe installed in ice and know and I know his hands were freezing too! They are good, hard working and really get the job done right! In this business, they truly excel and do care about their customers, something other companies should do, but many don't give us the time of day. It is a relief to be able to call someone who knows and is willing to go that extra distance. They are really an asset and very valuable team and you're lucky to get their service and install!

I have been hooked up to Visual Link's wireless Internet service for a number of years…read more I have found it to be slow, expensive, and frequently down. I keep an AT&T air-card in reserve, to be used when Visual Link's signal is gone or even slower than normal.

If I had an option not to give a star, I wouldn't. I was one of the first to sign up with…read moreVisuallink when it first came to Winchester, Frederick, Clarke in Virginia and the Eastern Panhandle counties of West Virginia. It was dial-up and really, really slow. But then, for their rural customers, they introduced wireless via a radio tower and things improved - except for reliability. It would regularly go down for days and if it went down on a weekend, it wasn't until Monday when you could call and talk to someone. Otherwise, you had to leave a message which seldom got a response. (You will see this complaint about Visuallink a lot). And then there was (and is) email. Wow, since the beginning of the year, 2022, this has been a colossal disaster. The home website used to have a tab to click that would take you to your email, but they "migrated" to Zimbra (whoever they are) and for a month or more, I couldn't get email because there were no instructions, tabs, links, etc. to click on to get it. Then I wrote a complaint that opened a service ticket to deal with my question of how to access my email. The response was "We forgot" to add the tab to click to get email. That was four months ago, and the tab or link still isn't there. One must go to the URL address bar and type in "mail@visuallink.com." Then they sent a bill of $22.50 per quarter for my email "service." BUT they didn't tell me or anyone that you need to create a whole new account to log on to visuallink to pay. In other words, when you click on "pay your bill" you can't just put in your usual username and password; you have to create a whole new password and then remember it (how many passwords do you have and can you remember all of them?) BUT the website doesn't tell you this. SO, I tried to create a payment access and I had to get a temporary password from them to create a password. Guess what? I tried at least 4 times but it couldn't/wouldn't send me a password. Then I got an overdue notice. So, desperately, I mailed my payment, overdue fee and all, to their old physical address that was shut down in late 2021, though no one was told it was going to be shuttered. At that point I began migrating my email to another platform. As everyone knows, that takes time to contact everyone. Then I got another bill, and again, opened up a service ticket and was told just to snail mail it to the "owner's" personal address. That done, I got an overdue notice and fee once again. Well, my saga is just about over. I think I have contacted everyone I want to have my new email address though I will monitor visuallink to see if there are any latecomers who need to know my new address. After I am satisfied that all contacts have been switched, then it is goodbye to Visuallink. I advise you to say the same.

Nova Information Technology Services did a great job setting up my satellite link, wiring my home…read moreand garage, and installing all the necessary equipment for my network. They selected locations for the Wireless Access Points to ensure good coverage and were careful to hide all the cables. It all works flawlessly. Highly recommend.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

Absolutely the very best customer service I've received in YEARS. And not just today. I stopped in…read morelast month with a phone issue and received patient, helpful service. I've read a review here that complains about time waiting and how one issue took four people to resolve. I don't mind waiting because next time I might be the person who has the problem that needs the expertise of all to resolve. No complaints from me--they're doing a job I can't and I highly value them.

Everything worked out well. I was able to receive my new phone with the protection plan. Definitely…read morehappy with staff they did everything they could to assist!

Excellent customer service. Fast and knowledgeable. Very surprised, Comcast has come a long way.read more

If I could give a zero, I would. Comcast has very deceptive practices. When you speak to Customer…read moreService to set up the initial install, they will give you a promotional rate and tell you if you sign a contract, the rates will not increase. They also tell you to stay on the phone to confirm service or send a text for confirmation. What they do not tell you is the terms for the confirmation call or text is different. PLEASE go to the link and read every detail-they WILL increase your rate during your contract period. Interesting that I never have received a reimbursement/credit when I lost services due to outages or poor Wi-Fi connectivity. I understand why people are moving to smart TV's and using apps. It is cheaper, more reliable and no need to contact customer service.