I agree with Matt H. We have used W2N via antenna off the mountain since 2018 and now we are half…read moreway through 2025. We have never had service that I would rate less than 4.0. Do outages occur, yes, almost always due to electrical storms. Does W2N keep me informed, yes. Do they answer the phone and keep you advised by email, yes. Can you talk to a tech, yes. In 2022 government promised rural folks high speed internet. Over half-way through 2025, how is that working for you? One company was able to gobble up the contracts in this tri-state area and lots of counties, apparently with no penalties for glacial progress bordering on non-performance. Price: appears to be in the ballpark of what people are willing to pay and what providers want to make it worth doing the job. Would I like it free, sure. It remains true: there ain't no free lunch. I believe there is visible economic competition that won't let the price rise much. Over the past 20 years, I've tried 7 ISP, that I can name, virtually all of the possible ISP in my area. W2N is in the top tier. I have no connection with W2N and I wasn't asked to provide my opinion, nor did I receive any compensation from anyone. Just thought some balance in reviews was justified.

Always pleasant and easy to resolve problems. Great to have…read moreservice in the rural areas . Steve Peters

My review is based sol on customer service. It was great. I talked with Patrick about new service…read more After reading reviews, I'm not sure what to. I definitely know that I need to get service..

The wi-fi here is nothing less than practically unusable. I did try to call them and they said they…read morewould give me a call back for service because the stats looked horrible but I never got a call back from them ever.

The service and staff at this location were fantastic. The greeter was friendly and the…read moretechnician, Ed, was extremely helpful. Best Verizon experience ever.

The gentleman who greeted me to "log me in" was rude, condescending, unhelpful and arrogant. This…read moreis the third time I've stopped into this corporate store for help and left angry and un-helped. The store bounced me back and forth to Best Buy over a return of a brand new cell phone on my Verizon account. The "greeter" was an ass. After telling the Best Buy people, another Verizon center, and a couple dozen people, numerous persons told me they dealt with this corporate store and will NEVER return. I will NEVER return.

I've been tired of dealing with DSL for a while. So I decided to go with excede as I have had…read moredirect tv for years. The installation was a bit complicated, but Kurt's guys, Joe and Adam, stuck with it and didn't take the easy way out. The next day, a Sunday, a piece on the dish went bad. Excede told me I would have to wait three days for a tech to come out to make the repairs. This is after more than 50 minutes on the phone. I called Kurt, and he drove in from his home - 90 plus minutes each way - to hook me back up to the Internet. I am very grateful for his diligence and integrity in backing up his product. Cheers, Kurt!! You have resorted my faith! Thanks!

I've had exede for almost 2 year and although their service can be lacking, Kurt and his team are…read morepeople I can count on for great, honest and reliable assistance. He answers the phone and is available, and Always, Always seems to have the answers I need, When I need them. He is devoted to his customers and loyal, and his install team does a fast, efficient job too. My first dish with them, Joe installed in ice and know and I know his hands were freezing too! They are good, hard working and really get the job done right! In this business, they truly excel and do care about their customers, something other companies should do, but many don't give us the time of day. It is a relief to be able to call someone who knows and is willing to go that extra distance. They are really an asset and very valuable team and you're lucky to get their service and install!

I have been hooked up to Visual Link's wireless Internet service for a number of years…read more I have found it to be slow, expensive, and frequently down. I keep an AT&T air-card in reserve, to be used when Visual Link's signal is gone or even slower than normal.

If I had an option not to give a star, I wouldn't. I was one of the first to sign up with…read moreVisuallink when it first came to Winchester, Frederick, Clarke in Virginia and the Eastern Panhandle counties of West Virginia. It was dial-up and really, really slow. But then, for their rural customers, they introduced wireless via a radio tower and things improved - except for reliability. It would regularly go down for days and if it went down on a weekend, it wasn't until Monday when you could call and talk to someone. Otherwise, you had to leave a message which seldom got a response. (You will see this complaint about Visuallink a lot). And then there was (and is) email. Wow, since the beginning of the year, 2022, this has been a colossal disaster. The home website used to have a tab to click that would take you to your email, but they "migrated" to Zimbra (whoever they are) and for a month or more, I couldn't get email because there were no instructions, tabs, links, etc. to click on to get it. Then I wrote a complaint that opened a service ticket to deal with my question of how to access my email. The response was "We forgot" to add the tab to click to get email. That was four months ago, and the tab or link still isn't there. One must go to the URL address bar and type in "mail@visuallink.com." Then they sent a bill of $22.50 per quarter for my email "service." BUT they didn't tell me or anyone that you need to create a whole new account to log on to visuallink to pay. In other words, when you click on "pay your bill" you can't just put in your usual username and password; you have to create a whole new password and then remember it (how many passwords do you have and can you remember all of them?) BUT the website doesn't tell you this. SO, I tried to create a payment access and I had to get a temporary password from them to create a password. Guess what? I tried at least 4 times but it couldn't/wouldn't send me a password. Then I got an overdue notice. So, desperately, I mailed my payment, overdue fee and all, to their old physical address that was shut down in late 2021, though no one was told it was going to be shuttered. At that point I began migrating my email to another platform. As everyone knows, that takes time to contact everyone. Then I got another bill, and again, opened up a service ticket and was told just to snail mail it to the "owner's" personal address. That done, I got an overdue notice and fee once again. Well, my saga is just about over. I think I have contacted everyone I want to have my new email address though I will monitor visuallink to see if there are any latecomers who need to know my new address. After I am satisfied that all contacts have been switched, then it is goodbye to Visuallink. I advise you to say the same.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

Todd was awesome. I sent him a message and he called me the same day and got unifi products to…read moreadopt and even took the time to setup my IOT network to separate them away from my primary network. I wish I found Todd earlier, he could of given me his advice before purchasing my Ubiquti equipment but overall, he was friendly and new his stuff. I will call him for any future networking needs.

Horrible experience today! I arrived a few minutes before noon. Patiently waited for my turn in…read moreline (12 minutes). 3 women and one man working on something that took 4 people. Anyhow, eventually the guy asked me what I was there for. I said an iPhone 16 pro or max pro... one of the women was busy with an elderly couple, one disappeared into the back of the store, one poking around with something at register area. The guy grumbled for me to come sit down. I inquired on differences of the 2 phones I was interested in and settled on the 16 max pro with the most GB's. I explained that this is going to be on our company account...... we have lots of phones on it. I am an owner and authorized user.... He said I wasn't authorized and told me to have my husband (owner, president, and CEO) to call 611 to put me on account. Randy said I am authorized, he was in a meeting, and rerouted me to our accounting department. In the meantime the guy helping me took another customer (this call to our company took 4! Minutes). I sat there with accounting department waiting on phone..... the guy brushed me off several times after I told him I was ready. After 28 minutes I asked the woman (who was repeatedly just wiping down the counter if she could help me.... She growled I'm busy with them! Pointing at some people she was obviously not involved with. This fiasco continued ad nauseam as the guy took more people, told me to ask someone else for help, and the woman at the counter insisted she was otherwise engaged. I walked out after an hour of this, our accounting department still on phone. I am aghast at the unprofessional attitude and complete lack of customer care exhibited at this awful place.

Very helpful people there would recommend going there for your new phone. I gave them five star…read morereview for their service.

If I could give a zero, I would. Comcast has very deceptive practices. When you speak to Customer…read moreService to set up the initial install, they will give you a promotional rate and tell you if you sign a contract, the rates will not increase. They also tell you to stay on the phone to confirm service or send a text for confirmation. What they do not tell you is the terms for the confirmation call or text is different. PLEASE go to the link and read every detail-they WILL increase your rate during your contract period. Interesting that I never have received a reimbursement/credit when I lost services due to outages or poor Wi-Fi connectivity. I understand why people are moving to smart TV's and using apps. It is cheaper, more reliable and no need to contact customer service.

Excellent customer service. Fast and knowledgeable. Very surprised, Comcast has come a long way.read more