Our refrigerator / freezer stopped working properly. The appliance was purchased from Spichers 11…read moreyears ago. Spichers had the invoice still in its system. A tech was sent to check the unit. It checked out okay, and I was only charged a service fee and I was not pressured into installing additional parts that may or may not have been needed or buy a new appliance. But, within a few days, the refrigerator / freezer was not working right again. Another tech was sent out and installed a new control panel, and I was charged only for the panel (no additional service fee). So far, the refrigerator / freezer is working as it should. Kenny, the Chief Service and Parts Officer, scheduled both calls efficiently and emailed me the dates and times for my approval. He gave me a 2-hour window for each call. On the days of service, I was notified of the exact time the techs would be arriving. Both techs (Bobby and Tyler) were courteous and knowledgeable, and respectful of my home. I called the office to receive copies of the invoices for both calls. Within minutes, Rebecca emailed the invoices to me. I am happy to support a local business that provides such expert and personal service. Special thanks to the team at Spichers!

I bought a refrigerator and had it delivered and set up two days later. Excellent service and they…read moreare nice to deal with.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.

We add an issue with our fridge, and I left a message. Sam returned the call timely, and was able…read moreto give a tentative diagnosis based upon the description. He showed up on time and promptly fixed. Highly recommend.

Highly recommend. They diagnosed my issue with my oven, took the time to explain the issue and…read moreeducate why it happened. They were honest and forward about cost.

As long as you choose to go in and do your shopping, there shouldn't be an issue. The times I…read moreencounter problems here are for the curbside, delivery, or pick up in store, orders. Also, if you have thin skin and happen to be a woman, this isn't a store for you. Every single man in this building will, inevitably, crack a joke about women and their deficiencies when it comes to home improvement. Just be ready for it. They have recently taken away the 10% Military discount on tons of items throughout the store. Apparently millions of dollars in profit just wasn't enough. That just makes me sad for them. If they're hurting that bad, we can afford to pay full price. The store is always pretty clean. The staff are typical to the times we live in. They'll help if they really have to, but don't think they'll approach you with any kind of preemptive courtesy. I LOVE Home Depot, but this particular location makes me want to update my status to: It's complicated.

Home Depot, I have not heard back from you concerning the damaged box of stone tile that the idiots…read morefrom Estes Trucking broke when they placed my delivery literally on the road after damaging my new asphalt driveway and landscaping with a forklift. Someone in customer service said they would order the replacement box when I brought it there. Of course, I haven't heard anything about the replacement box yet. Contact me immediately concerning this matter. Below is an excerpt of the review and complaint from your 1.3-star-rated delivery company that you chose to deliver the product I paid for! "Hi Brianna or whoever is reading this, I see that you reached out to the person below concerning your carelessness, but you haven't reached out to me concerning the damage you caused to my driveway and landscaping with your forklift. Your driver literally came up my driveway and made an indentation in my new asphalt driveway and jacked up my landscaping that was done two days prior. I wrote to you and haven't heard anything back! I'm going to post more pictures like these on every review site I can find to warn people about you (including the damage your delivery driver/s caused to my landscaping and driveway, and the fact that you left my delivery literally on the road) of the damage you caused to my new $25,000 driveway! Also, my attorney will be contacting you soon! Check your email for complaints! Dan May 27, 2026 We apologize for the lack of notification and inconvenience with your delivery, Todd. Thank you for your feedback. Please email TeamSocial@estes-express.com with your tracking/Pro number so we can investigate and address this issue." Do not use this company! These idiots put my order of stone tiles (a pallet) on the road, nowhere near my house, and then placed it at the bottom of my driveway like I'm stupid and wouldn't notice it. Home Depot had to come out and remove it from the road. Do not use them!!! These fools literally left it on the road, and I wrote them about it and have not received a reply. I also had no choice in using them since Home Depot set up the delivery.

I've had issues with another branch but never at Winchester - they are helpful and knowledgeable…read more It might take a little bit of time for a quote after attending an appointment but simply because they are busy, probably a good thing! Lindsay is always pleasant with the clients I send and I personally enjoy our interactions. Ferguson/build backs their products and in a world of construction material that has seen quality control decline, it's a number one priority for us to align with vendors that truly have our back. Don't hesitate to use them!

Friendly, knowledgable and helpful staff. Went there just…read moreto get ideas from their showroom and ended up buying a vanity. They have a nice selection of lights, fans, sinks vanities, tubs, faucets etc.

I was on vacation and looked up this company's website online after driving back from DC one day…read moreafter seeing their name alongside Route 7. I checked it out and found they had a really good price for a closeout bluetooth speaker so I stopped by to check it out. I was greeted by John who located the product, confirmed the price, and wrote up the purchase invoice. Other staff in the store were friendly as well. This store reminds me a lot of McMahan's Furniture, another family-run chain in California that has long since closed but when I was in the market for new bedroom furniture, gave me my first opportunity to earn store credit.

Received my furniture today by Schewels delivery. They were helpful and courteous. I even noticed a…read morevery small defect and received a reimbursement. Thank so much for great customer service!

Five Stars because AmazEngraved does outstanding work! I've used them for my annual golf tourney…read moreawards and family reunion prizes. I always receive high quality, original items and best of all, they listen to my needs to create the product I want for my events. I highly recommend AmazEngraved for your laser engraving custom products.

From the owner: At AmazEngraved, we strive to provide a "boutique" engraving experience. Specializing in laser…read moreengraving of all materials, our goal is to create keepsakes and/or personal projects that exceed the expectation of our customers. Let us be of service for your next project requiring laser technology or engraving!

We originally reached out to Sterling Appliance, who referred us to Top Notch because they were…read morefully booked for several weeks. Our LG washing machine had been stalling out with an error code indicating an issue that was likely a failing vibration sensor, this would leave our clothes partially washed and sopping wet. John from Top Notch came to our house, observed the washer failing to complete a cycle multiple times with the same error code and listened to our concerns. After leaving to research the problem he left a voice mail later that day saying that he had consulted a colleague and suggested that we were just loading it incorrectly, he then described in detail how to properly load a washing machine. For context, we had been using this washer for three years without issue before it suddenly started failing mid-cycle, we are also both in our mid/late thirties so we have some experience doing our own laundry. We decided to go back to Sterling Appliance who believed us when we said there was a problem and they replaced the board with the sensor. Unsurprisingly actually performing the repair was more effective than gaslighting us about it and the washer is back to normal

Updating to reflect that after months of asking, calling and being persistent, Top Notch made good…read moreon our issue. I hate how much work it was to get what we paid for, but the in-home service was always good from John, and we eventually got to where we needed to be, even if it was a little painful.

I have a 32 year old sub zero. 2 sub zero technicians advised me to replace it stating the…read morecompressor needed to be updated. Lee's appliance fixed it and has been running fine for the past 2 years. He also fixed the ice maker in it recently. he's a good old fashioned technician that tells it like it is.

I called Lee (not who I wanted out there to begin with) and scheduled him to come out to fix my…read morefridge due to it not keeping our food cold. He came out on 9/24. Upon coming into my home I tried to strike conversation with both him and I'm assuming his wife. Neither one of them responded to anything I tried to say. The only words that I got out of Lee's mouth was you have a lot of food, to which my reply was yea we have 4 kids (they were not in the home at the time luckily due to his previous history). He didn't tell me what was wrong with my fridge while working on it and didn't tell me prior how much things would cost. I ended up texting my father to come over while they were there just because they gave me creepy vibes and I truly felt scared. I did notice that he treats the woman that was with him terribly. She accidently grabbed the wrong tool from his tool bag and he yelled at her. While Lee was fixing my fridge the fan or something made a loud screeching sound. He smacked the inside of my freezer to get it to stop. When he finished up they went outside and the woman came back in with a bill for $169.96 and then finally told me that the fan needed to be replaced. I paid by check and they were on their way. In the meantime I had called my bank to place a stop pay on a different check that I originally had prepared but lost. Apparently I gave the bank the wrong number and placed the stop pay on the check he had in hand. Lee called me that following Wednesday the 29th at 11:57 am and left a message. I work night shift and had worked the night before so I was sleeping and missed his call. Since he closes at 3 I didn't get a chance to call him back til the next day, Thursday the 30th at 11:21am. Upon calling him back I started to leave a message to let him know what had happened and then Lee ended up finally hoping on the phone to inform me that it was too late that he already put a warrant out on me. I stated he didn't give me 24 hrs to even call him back and that It was an accident, needless to say after both of us raising our voices at each other I brought cash in that same day that included the extra $64 court fee and then some (still haven't figured out why). I video recorded the whole time I walked in to pay and he stated he would agree to take the warrant off that day. However it's now Friday and I followed up with the court and he has yet to remove it. He didn't give me 24 hours to call him and resolve the situation so why should I? To top it off the warrant in debt that was placed upon my door today (Friday, October 1st) shows the wrong amount of the bill, the wrong date he service the fridge and my named is not spelled correctly. So here we are sitting patiently waiting for him to resolve this otherwise I guess the court system will resolve it later in the month. Oh btw my fridge still makes that loud screeching noise and I told him I do not want him back at my house ever. Look elsewhere or buy a new appliance from another place before dealing with this guy. I mean unless creepy and rude is what you expect from someone coming into your home.

Worst customer service I've experienced. They have had my tractor and lawn mower for over 6…read more months. During the first few months I would call for a status update where each employee I spoke with would continue to tell me lies that it would be be done this week, or they are waiting on a part, or a special tool, etc. All I needed was my seat replaced under warranty (which they tried charging me for at first), new blades, oil change, and a tire. Here we are 6 MONTHS LATER, I was charged $750 for seat install, blades, oil change, and then a fuel filter and spark plug, neither of which oil requested. My tractor still is not finished and the mechanic now has more excuses and lies. Again, this is 6 months later and I am still being lied to. They also change the date on the ticket of when I dropped it off for service so beware. I will never use this business again and it is sad to see from a fellow business owner and native of Winchester. I recommend staying far away from this business.

Bought a new Toro 6000 series 72 inch commercial zero turn from them. They personally delivered it…read moreto me which is outstanding. I could have gone to their competition, but I have severe issues with zero turn I dropped off for service and it's been 5 weeks. Can't get anyone to return messages. Doyle's always takes calls and they have excellent customer service skills beyond what you would expect.