Highly recommend. They diagnosed my issue with my oven, took the time to explain the issue and…read moreeducate why it happened. They were honest and forward about cost.

I called another company about repairing my refrigerator that wasn't cooling below 50 degrees. The…read moreperson on the phone didn't seem to understand the problem leaving me with no confidence in that companies competence. I called Estes, Sam (owner) answered, listened, gave what he thought the problem might be but assured me that whatever the problem was he could repair it. He gave me a window of arrival time that afternoon saying that he would call me when he was on his way. He called, arrived, took a few minutes to check the refrigerator and gave me his diagnosis. It was a relatively simple problem which he repaired in about an hour. While he was working he explained why that problem happened and recommended that if it happens again within a few years we should consider replacing our refrigerator with another brand. He explained why he suggested not replacing our refrigerator with the same brand due to it's inherent design deficiencies. Sam was extremely efficient and when he gave me the bill I was very pleased with the fairness. I can't say enough positive things about Sam and Estes.

Contacted Daryl Hoyt to repair our GE washer. He ordered the necessary parts ahead of time. He…read morecommunicated well and did an excellent and efficient job for us. Highly recommend.

5 star rating for many reasons.! Responds quickly to…read moremessages/calls Great communication Skilled workmanship Prompt arrival at service time Fair and reasonable rates

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.

Our washing machine was delivered by Steven Snow and Tre Segar. They were superbly professional and…read morevery pleasant. They were very careful with walls and steps. They adapted a drawer from the replaced machine to the new machine. We definitely found them both to be so pleasant and friendly. Thank you, Steve and Tre for the perfect delivery and placing of the machine. We also thank you for having great personalities!

The delivery gentleman Steven Snow and Tre' Segar were excellent professional! They were very…read morecareful not to damage any surroundings in the house. Instructed how to use the appliances after getting them properly installed. Both gentlemen very friendly! Thank you Steven and Tre'

Worst customer service I've experienced. They have had my tractor and lawn mower for over 6…read more months. During the first few months I would call for a status update where each employee I spoke with would continue to tell me lies that it would be be done this week, or they are waiting on a part, or a special tool, etc. All I needed was my seat replaced under warranty (which they tried charging me for at first), new blades, oil change, and a tire. Here we are 6 MONTHS LATER, I was charged $750 for seat install, blades, oil change, and then a fuel filter and spark plug, neither of which oil requested. My tractor still is not finished and the mechanic now has more excuses and lies. Again, this is 6 months later and I am still being lied to. They also change the date on the ticket of when I dropped it off for service so beware. I will never use this business again and it is sad to see from a fellow business owner and native of Winchester. I recommend staying far away from this business.

Bought a new Toro 6000 series 72 inch commercial zero turn from them. They personally delivered it…read moreto me which is outstanding. I could have gone to their competition, but I have severe issues with zero turn I dropped off for service and it's been 5 weeks. Can't get anyone to return messages. Doyle's always takes calls and they have excellent customer service skills beyond what you would expect.

I cannot say how much I appreciate Tony! He has been there for me in emergency situations at a…read morehouse that I do not live close to. His depth of knowledge and customer service is unmatched. Thank you again.

These guys are great. They installed a sub panel in our basement. The entire process from quote to…read morefinish was perfect. They were happy to be there, knew their trade, did great work, cleaned up after, and were just good people. The thing that really set this crew apart from the rest was when, two years later, I needed some advice on doing some diy projects. I got the bright idea to text Tony for help figuring out some wiring. I didn't expect him to respond, because why would he? I'm some random customer from two years ago who was trying to play electrician. Tony not only responded, but called to give a detailed walkthrough. Then when I tried to offer to pay him for his time; he said , "no". More companies need to be like this.

Our refrigerator / freezer stopped working properly. The appliance was purchased from Spichers 11…read moreyears ago. Spichers had the invoice still in its system. A tech was sent to check the unit. It checked out okay, and I was only charged a service fee and I was not pressured into installing additional parts that may or may not have been needed or buy a new appliance. But, within a few days, the refrigerator / freezer was not working right again. Another tech was sent out and installed a new control panel, and I was charged only for the panel (no additional service fee). So far, the refrigerator / freezer is working as it should. Kenny, the Chief Service and Parts Officer, scheduled both calls efficiently and emailed me the dates and times for my approval. He gave me a 2-hour window for each call. On the days of service, I was notified of the exact time the techs would be arriving. Both techs (Bobby and Tyler) were courteous and knowledgeable, and respectful of my home. I called the office to receive copies of the invoices for both calls. Within minutes, Rebecca emailed the invoices to me. I am happy to support a local business that provides such expert and personal service. Special thanks to the team at Spichers!

Excellent place to shop for appliances. Winchester store is spotless, everything well arranged,…read moreattentive staff. They will service anything you buy from them. About the only drawback is that they don't necessarily pre-check all their items, so you may occasionally have to call them in to deal with something (like dud icemakers) that should have been caught before putting the appliance on the floor. (They did fix mine, after clearing it with the warranty people, and it is now working properly.)

Great group. Good people Good prices. Good work. Family owned…read more I used Chris and his team on every house I built and can tell you I never had an issue that went unresolved quickly and fairly

I called A-1 because my fan in the air handler was making noise. They came out and looked at the…read moreair handler and said the motor was bad. They gave us an estimate of $1200. My wife said the parts are under warranty and the tech said that's just labor. He stated it would take all day to take it apart and put back together. So labor was to be $1200 so my wife said "that ain't going to happen". So he wished her good luck then charged her $120. So I got a another technician to get the motor, squirrel cage, and housing. From start to finish it took 1 hour and 35 minutes for this job. So to me A-1 cooling was going to charging me $800 an hour.