I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.

Highly recommend. They diagnosed my issue with my oven, took the time to explain the issue and…read moreeducate why it happened. They were honest and forward about cost.

I called another company about repairing my refrigerator that wasn't cooling below 50 degrees. The…read moreperson on the phone didn't seem to understand the problem leaving me with no confidence in that companies competence. I called Estes, Sam (owner) answered, listened, gave what he thought the problem might be but assured me that whatever the problem was he could repair it. He gave me a window of arrival time that afternoon saying that he would call me when he was on his way. He called, arrived, took a few minutes to check the refrigerator and gave me his diagnosis. It was a relatively simple problem which he repaired in about an hour. While he was working he explained why that problem happened and recommended that if it happens again within a few years we should consider replacing our refrigerator with another brand. He explained why he suggested not replacing our refrigerator with the same brand due to it's inherent design deficiencies. Sam was extremely efficient and when he gave me the bill I was very pleased with the fairness. I can't say enough positive things about Sam and Estes.

Clovis from Dr.Appliances just fixed my dishwasher which was shorting out and throwing a circuit…read morebreaker. I made the appointment, Clovis arrived on the day/time as promised and he identified the problem. Replacement of the connector was done and the control panel was also ordered and replaced a week later on the day and time as promised. The quality, efficiency, and on time delivery of service and parts was excellent. Cost was reasonable and with no up charges. I highly recommend Dr.Appliance and Clovis who was an absolute pleasure to deal with. A great value.

I will never use them nor would I recommend them to anyone. I contacted them via Yelp messages…read more Knowing exactly what I need to repair the oven part of my gas range. I needed an igniter. So he comes and charges $99. And it would go towards the repair if decided to move forward. He comes and takes about 5-10 minutes and tells me it is the igniter and it would be $347. for total. I already had done my research and know that the part is $35 and I could pickup from a local appliance part store in Montgomery County. Or order directly from Whirlpool for under $50. So when I asked him how much is the part, He said $149. Then I asked him if he had the igniter already or would he have to order it? He said he's prepared & has it in his box. I had then asked him to see what it looked like. That's when he tells me " I cannot show that to you, I have already told you too much information about it." That's when I put an end to it. I will not put up with shady business people, businesses allowing this. I paid the $99. As first agreed and told him to get out of my house. He is an older man that needs to realize that people ( no matter the gender or race of their clients, potential and now-Never). Do not assume that the general public do not research before they reach out to you from online!!!!! The only good thing I will add: The early on communicating about eta arrival. That is the only thing he was good about. And he used my paper towel on the counter, and left the dirty used ones on my counter. The nerve! I would have NO stars, if allowed. So this is the only reason why it has a one. I shouldn't have even paid the $99. In my opinion due to the whole dishonesty. But he was in my house already.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Mike was able to schedule my refrigerator repair appointment quickly. He arrived on time,…read morecommunicated clearly throughout the process, offered an honest price, and was very professional. I highly recommend his service!

Easy to get ahold of and schedule a repair, quick to show up and got me fix in a matter of an hour…read moreor so. Quick diagnostics and repair and for a fair price.

If you have a valuable major appliance that needs repair, I strongly recommend Whitehurst if you…read moreare in a Virginia county they service. They are a factory certified repair center. Sub Zero refrigerator stopped defrosting and compressor ran continuously. Freezer temp would not hold steady. Whitehurst reviewed the error codes with me prior to coming so they could bring appropriate parts. Service was done on schedule, in professional manner. Replacement parts used were manufacturer original equipment. When an appliance goes bad it can be quite stressful. Whitehurst provided excellent coordination and service which made the process much better. Highly recommended.

I cannot say how much I appreciate Tony! He has been there for me in emergency situations at a…read morehouse that I do not live close to. His depth of knowledge and customer service is unmatched. Thank you again.

These guys are great. They installed a sub panel in our basement. The entire process from quote to…read morefinish was perfect. They were happy to be there, knew their trade, did great work, cleaned up after, and were just good people. The thing that really set this crew apart from the rest was when, two years later, I needed some advice on doing some diy projects. I got the bright idea to text Tony for help figuring out some wiring. I didn't expect him to respond, because why would he? I'm some random customer from two years ago who was trying to play electrician. Tony not only responded, but called to give a detailed walkthrough. Then when I tried to offer to pay him for his time; he said , "no". More companies need to be like this.

Adam is awesome! He installed our water softener and reverse osmosis systems for our home. He is…read morehonest, trustworthy, reliable and knowledgeable. His prices are very fair. He went above and beyond. He worked late until the job was completed. We highly recommend Maverick Services LLC.

Solid work at very reasonable prices. I was happy with their work and customer service.read more

I called in the evening after hours and got an appointment the next day. They responded…read moreimmediately. upon arrival the tech explained everything and fix my issue. Very professional and was in and out in an hour. I will definitely add them to my contact list.

Have used Bell Appliance repair multiple times and would highly recommend. He was able to fix our…read moredryer so quickly and diagnose a dishwasher issue that was driving us nuts. He is responsive and communicates primarily over text messaging, which I appreciate. Fairly priced as well.