Gavin was very helpful and professsional and we appreciate the servicce. Thank you Gavin!read more

My employee and I received the worst customer service I've possibly ever seen today from thus auto…read morezone. after the guy was very rude and unprofessional he tried to charge me tondo a battery check and once i left he refused to let me spean ti a manager or even call. Hangingp up everytime i do. Very pour place to do buisness.

I WOULD GIVE THIS ZERO STARS IF POSSIBLE. This is not a safe…read moreplace for women to shop for auto parts. The staff are unprofessional and will give out your information to non-employee friends without consent. Take your business elsewhere.

My 2015 Rav4 needed a brake light bulb replaced. I usually do these repairs my self, but Cody, the…read moresales associate, did it for me. Exceptional service! All my auto parts now come from his store on Barger Ave. in Eugene.

Went to autozone because my car was having trouble starting. The guy didn't know they could test my…read morebattery, needed help to do this correctly. His manager showed him then disappeared telling him to change it out as it was corroded. He clearly did not know what he was doing, it took 70 minutes to change my battery and I have zero confidence it was done correctly. I will never return to Autozone, I have lost all confidence in them.

They're alright, but a bit on the expensive side for products out on the floor. As for parts, I've…read morefound them to be reasonable. I wish we had a better option closer to home.

Absolutely the best! Im a older female with my grandkids in the car. The youngest not yet 2. Issue…read morewith battery cable coming loose. Bryan spent a good 15 - 20 cleaning the cables and tightening. Auto Zone Barger Thank you for awesome service

I was buying a rubber hammer and the price said it was $6.99 but when I went to check it out the…read morelady said it was $8.99. She said they might've put the hammer at the wrong spot but it wasn't at the wrong spot. She raised her voice for no reason. I recommend not going to this store.

This is how customer service should be! I'm a difficult customer to please, but so far these guys…read moreare awesome! I've been in their store in Springfield several times now and they just keep impressing me. They're friendly, knowledgeable, and the prices are fair. I bought my riding gear there last year, and just had them mount and balance two tires for me. Great going guys, keep up the great work!

Great customer service!!!!! Patrick helped my husband get the best rain gear for what he wanted to…read morespend!!!!!! I highly recommend signing up for the membership program as it will definitely save you some $$$$

I received the best service at the Springfield O'Reilly's. I needed a front headlight and wiper…read moreblades. The clerk, Annette, was helpful and friendly. I was told that they would help change out parts if I purchased them there. I saw the sign that the wipers would be changed but Annette also changed my headlamp bulbs quickly and efficiently. kudos to Annette and O'Reilly's.

Me and my family came in today and we were looking for some help with a faulty wiring harness. We…read morewent in and talked to Cameron who from the jump was very electric and so happy to see and help us. Not only did he help find the part we needed, he got in his hands and knees to help us install the fuses we needed. Cameron was such a great help and such a fun and loving character to help out this evening. He was supposed to be clocking out but he decided out of the kindness of his heart to stay and help our desperate tired selves. Thank you Cameron and thank you O'Reilly. ( Ps- He definitely deserves a raise.)

My friend needed an air filter for her car & we knew O'Reilly's could help us out. What we didn't…read moreknow was how above and beyond Marcos & Damien would go to assist us. They were both patient and understanding when explaining what we needed & made the experience fun. Definently what we received at the 99 store. Thank you Marcos & Damien! Appreciate you.

Yelp 100 Challenge 49…read more With the weather approaching 90 degrees, I was looking for a thick sun shield for my car's windshield. Arrived at this store to find meet Robbie, the store manager who was very willing to help me in my quest. He stopped what he was doing, took me over to the aisle and showed me the various shades. When I found one I liked, I wasn't sure if it would fit the car. He was so kind to walk to the car with me, allow me to check out the shade to be sure it was what I was seeking before I made the actual purchase. Now, that's incredible customer service! The store was clean and organized. Parking is available in the lot out front. There are even discounts for people over 55 and military personnel, both current and retired. Highly recommend this O'Reilly's for your automotive needs, it was a pleasure doing business here.

I needed to take my car in for a few recall updates and was able to schedule an appointment quickly…read moreusing the online portal. I had a unique situation (traveling and needing to leave my car for a few days) and was provided tailored service by Nikki and the team. What also impressed me was the condition upon which my car was returned to me: plastic in my seat, paper on the floor (to cover my dirty crumb-ridden floor) and no smudge marks on my interior. Dealerships in the state could benefit from professional learning by doing walk-throughs, and Sheppard Hyundai would rank in the meeting/exceeding range (from a recent customer perspective). Additionally , a friend recently purchased a car from them and raved about the experience. Not sure when I'll be ready to part with my car, but I will likely follow suit!

My car has not run the same since! Came to get paint done and software updates. My car was at this…read moredealership for a week. Before my car came here it ran perfectly fine. When I told them soon after the fact of my car running oddly and my concerns, the response was, "my car didn't go anywhere, it had not been driven." When infact my car had to be driven to go to the auto detailer off the lot. The principal of the fact is, when I brought up the issues I was brushed off. And this communication was all through text. Mechanics elsewhere are still trying to figure out what Hyundai did!

Of course this is not a Schuck's any longer, it's an O'Reilly Auto Parts now. Rest assured if it…read morehad been a Schuck's still I would have crawled two miles over broken glass to get to any other parts store. Since O'Reilly took them over it's been an amazing turnaround. They've gone from glorified air freshener salespeople to a real parts store. Take from me, I was a parts guy for over 25 years. I was traveling this particular day with the Wife and the Tax Deduction to see my Nephew and his family for a birthday party. On the way from Vancouver, WA to Springfield the ol' Yelpmobile started running rough, real rough. Luckily right around the corner from the Nephew was this place and even more luckily there was Adam, the parts guy. Now you have to understand that my Nephew, as funny and wonderful a guy as you would ever want to meet is as mechanically inclined as I am physically inclined to giving birth. So his tool collection consists of a jack-knife, a screwdriver and a bottle opener. After Adam used a code-reader to determine the issue was #3 cylinder and after some looking about I quickly assessed that I needed a socket, ratchet and extension and one new spark plug to fix the immediate problem. I had none of these things at my disposal, but I had tons of the exact same stuff at home. Fat lot of good that does me in Springtucky. Adam, feeling my pain, offered up some loaner tools, let me go out and repair it without paying for any parts so we could do just one ticket at the end and printed me up some useful information from the code reader. In the end I was able to get back to Vancouver, WA unscathed and I looked like a hero in front of my family. Thanks Adam!

Business closed for months. Advanced Autp Parts no longer exists at this location. Please update…read moreyour files so that others don't waste their time coming here expecting to complete a project or fix something.

I'm beginning to think all Advance Auto Parts stores are just terrible. Like terrible in the…read moremediocre sense and they come across as lazy and hate doing their jobs. I came in here with my brother looking for an air filter for mom's car. I figured I could take out the old one, which desperately needed replaced and put a new one in myself. So we picked one up here. Not a major thing. When we walked in here, there was an older heavy man sitting behind the counter. He didn't exactly greet us while we were here. My brother was the one to start the conversation. This older guy just sat behind the counter, arms crossed, looking bored and annoyed. He didn't look too thrilled that he needed to look up the part number to find the appropriate air filter. I know, we're horrible people for making an employee do their job. It's ridiculous that people come into a parts store and actually need parts that you have to find. It's just rude. This was seriously the attitude he had. We finally find the right one, and pay for it, so we could be on our way. Would I return here? No, Kenect's is right down the street, just a few blocks from here. I'd recommend going there instead. Nothing this employee did was really horrible, but he came across as anti-social, grumpy, and annoyed that customers came into the store. Review 54 of 2017