Central Security reached out to me and we ended on good terms. We couldn't come to an agreement on the monthly cost moving forward, but they definitely treated me like a valued customer. I hope they will place people on a month to month agreement after the contracted year/s has lapsed moving forward. read more

We had continual problems with our system and our app. It was so bad, that I cancelled our service 2 years into a 3 year contract. I still had to pay for the final year, but it was worth it. Nothing but problems with billing and our system. Do not use!! read more

I'm impressed with central security group. They are a great home security provider and also genuinely care about their customers.

I would highly recommend that you consider any company besides Alert 360. The were some company name play that switched them from Guardian to Alert 360 but neither offered much in modern services. I have an old system that a local company, Allied, install quite some time ago. Every time I inquired to update to a more modern system they wanted a significate amount and much higher monthly fee. I finally switched to a different company and after spending over 2 hours going through their website and calling to try to cancel my service and now on my second month they are still auto drafting my bank account. Trying to cancel your account is worst then trying to cancel satelite TV services. read more

Jimmy contacted me and got my moms account all taken care of. I just didnt have a chance to update my post. thanks jimmy!

I was an Alert 360 customer for over 5 years. I was out of contract two years ago, but when I called 2 years ago to inquire about how to cancel with hopes of getting a better deal, they informed me that because I had not cancelled within 30 days of the contract ending my contract self renewed. Needless to say I was irate. I talked to a manager who agreed to put me on month to month. She told me that all I had to do when and if I wanted to disconnect in the future was to call customer service. Today I received my new Ring alarm, and self installed. After installing, I called 360 to cancel my service. I was then informed that I had to give them a 30 day notice in writing. This is not what I was told 2 years ago, and now they want me to pay for another month of service even though I am not using it. Thank goodness I didn't set them up on auto pay because they won't be getting another month out of me. DON'T DO BUSINESS WITH THESE PEOPLE. EVEN AFTER COMPLETING YOUR CONTRACT PLUS A COUPLE OF EXTRA YEARS, THEY STILL WILL TRY TO STICK IT TO YOU AS YOU DEPART. UPDATE - I RECEIVES A CALL FROM 360 TELLING ME THEY WOULD CREDIT MY ACCOUNT IF I WOULD TAKE DOWN MY REVIEW. I WILL NOT BE BOUGHT FOR ANY AMOUNT OF MONEY. THE TRUTH IS NOT FOR SALE! read more

I didn't have a problem with the company for a long time. But they show no respect for military service members. When PCSing they will not allow you to terminate your service even tho you have no control of when you move because you are on orders. I would not recommend this company to anyone in the military because when you move it will just be one more financial burden on your family, and you will continue paying for a service that you will not be provided. read more

I had a great experience with 360 until I needed to cancel due to the sale of my home. My next residence was a rental so I had no way of continuing service. They had locked me into a 3 year contract and were unwilling to work to find alternatives. I often talked with individuals that attempted to help but would make promises to follow up with me and never would. This cancellation process went on for 6 months. I would highly caution anyone becoming involved with this company. I will never use this company again in the future. read more

I have been with this company for 4+ years. Everything was okay or at least we thought it was. Early this month my wife started a small fire in the kitchen. We had mild concern and the fire icon was pushed on the key pad. However we received no call from Central Security Group and no fire trucks ever came to the house. We were able to resolve the small fire ourselves and moved on. Two weeks later I get a call at work from my Neighbor that Fire and EMS are at my house saying that some push the fire icon inside our house. The problem is no one was home, it was a delay in the equipment they installed that took two weeks to for Fire and Central Security Group to get the signal. I contact Central Security Group and they said the cell battery going bad and needed to be replaced. Why did their system send them a low battery signal and call us about the issue. I was luck this was a small fire, but what if it wasn't. I have received zero response from a manager and they actually want to charge me to replace the battery. Who knows how long I have been paying them for product that was malfunctioning. read more

Stay away from this company. They showed up in my doorstep and said they would update my security system. They also said they would cancel my Adt contract. This never happened and was charged two years for monitoring for both companies. I found out about this fraud and contacted the office of the CEO. They are still trying g to get payment for the length of the contract. It is a complete scam. read more

Horrible, horrible, horrible. My father passed away, and I inherited his home which was monitored by Central Security Group. Once I took possession of the home, I called to cancel the service which was no longer under contract. I was instructed to send an email stating I wanted to cancel service. I did. Within a few days I received an email back stating I needed to send a termination letter with his death certificate. Again, the email was sent and received, after 3 weeks, no response. Again, I send another email that was received, no response. In the meantime, I am being billed for unwanted services. Read the bad reviews of this company and believe them. This company deserves no stars. Very unethical company to deal with!!!!!! read more

CSG acquired my monitoring contract from another company. Not impressed at all. I received a fine from the City of Phoenix for a false alarm which I disputed. From the activity log, it turned out CSG had dispatched the police even after I had cancelled the alarm. The hearing officer found CSG liable for the $96 fine. CSG then spent months billing me despite my repeatedly explaining the City had found CSG responsible for the fine. CSG eventually paid as a "courtesy to me." On another matter, I had a wireless module installed. I paid, in full, for it as well as the $72 wireless charge. Despite this, and despite explaining it to management, they continue to be me the increased amount even though I've emailed them numerous times to send me an invoice for the correct amount and I'll pay it. Ready to punt CSG. read more

UPDATE: I was contacted today by members of the CSG team and they were very much helpful in resolving my issue. I am very pleased with the response that I received and I feel comfortable with continuing my relationship with CSG. Many thanks to all involved with supporting my particular issue. We shall see how the final resolution works out in the next 30 days. I am optimistic. I would give zero stars for customer support if I could. I signed up two homes at the same time about a year and a half ago. One was my house and the other was a rental property that I wanted to monitor. Since that time I have decided to sell the rental property. I contacted Central Security Group about the matter and they told me that I would have to pay out the remainder of my contract (17 months) on the rental property. I asked that they simply add those remaining months onto the contract I have with my personal home property. They refused to do so and now are telling me that I have to pay them over $500 for early cancellation. I thought I had offered a good solution that would fully support the company and would result in them getting paid every dime that I had agreed to under the terms of both initial contracts. I am not asking for any special treatment or savings, simply to shift the remaining time on the contract to another property. They continue to say no to this proposal and are forcing me to pay for a service that I cannot use. I will be cancelling their service at my personal property as soon as I am able and will not work with this company again. Their customer service is horrendous. I will recommend against using Central Security Group to anyone that I speak with. read more

We met reps of Central Security Group at the San Antonio Home Show and after talking to two other security companies, we decided on them. Big mistake! There were 3 different techs who came out to install various parts of the system we wanted and it seems there has been nothing but miscommunication among everyone involved. We had to hire our own electrician to install the z wave light switches twice because the first time the tech brought the wrong thing. The sales rep promised to give us 2 months free service because of all the confusion. I should have gotten that in writing because when I looked at my online bank statement, I found they charged me for two months instead! AnneC I received a call from CSG. They listened to my complaints and were quick to resolve the issues. I have no complaints about the system itself. It's good to know that this company does care about its customers. Thank you. read more

This is the worst alarm company had horrible service and every time they installed something and it went bad they'd charge me $99 to show up and fix it. They raised my rates after they bought the company I was with without any notice. When I cancelled they said "they never received it" and charged me another month so 3 more months of service when I cancelled over 2 months ago. Use VIVINT.. better technology better company better pricing... read more

Jim was great. He came on the day scheduled, even though his previous job ran long and he stayed late to finish our installation. He was very thorough and a pleasure to meet. The sales person, Tim, was also very helpful in getting everything started in our new home. read more

I switched to Central Security Group over 2 years ago and they have been great. Quick installation, quality cameras & security monitoring system and very good customer care. I am looking to them for an upgrade to my current system. read more

CSG is the best security service in this area. I have had their service for over 4 years and have no complaints at all. We just built a new house and had this service installed. Israel and Ariel were the CSG representatives who installed our system. They were very professional and assured that we were able to use all the features of our system and were able to manage it from the software on our phones. This team is the BEST and this service is the BEST. read more

This is my first review, and I finally downloaded this app because I wanted to share my amazing experience with this alarm company and its representatives and technicians. I dreaded looking into an alarm company, calling the company, arranging a meeting with salesperson, waiting on salesperson, waiting on contractors etc. My first surprise came when the salesperson called me after I put in a request. I figured I'd have to call around and find a dealer or something. Sean called me promptly and completely worked his schedule around mine. He was willing to come on Saturday, or on a weekday after I was done with work. And then, not only did we schedule a time.. it wasn't a four hour window! And he didn't keep me waiting, in fact he was early but told me to take my time he just didn't like being late. Our meeting was great, no high pressured sales pitch. No buy two and today only you get two more, and then a buuuutttt. Everything was clear. He was very knowledgeable and explained the different options, the pluses and minuses of each feature with my house, and answered all my questions. After I signed my contract he arranged the scheduling of technicians, I didn't have to make more calls to a company, give my account number, wait for them to find an opening... Easy breezy. Sean kept me updated with scheduling, then the company called to confirm, and yes it was a window of a couple of hours but the technician called me to give me an idea of his eta. And let me tell you about my technician Brad B. He is amazing, tireless, dedicated, patient, and friendly. Not only did he hook everything up, he went above and beyond to fix my malfunctioning garage door by tightening all the tracks etc. Finally ensuring that it would shut on the first try. He succeeded when even my garage guy failed to fix it just a week earlier! After Brad installed everything, he made sure to answer all my questions, walk me through the whole system, and give me all the numbers possible in case I had any questions. And he followed up with me to make sure everything was working. And the system is great! I got to customize it with the things I felt I wanted and needed. I love that I can control everything from my phone.. as well as having a control panel and key fob option. And it's all wireless so no need for a landline, etc. And should I (or anyone) leave a door unlocked or alarm unarmed, I can lock and activate it remotely. As well as setting up a geofence alert and other notifications. I really love being able to keep an eye on the activity in my house. No hesitation, would recommend this company without a doubt. read more

I purchased CSG's services for a tenant of mine who is a single mom of 3 and one child has autism, because their home was recently broken into. And as a concerned and responsible landlord I called immediately to purchase a security system for her, I found out I am being scammed into a 3 year contract for services I will not be using. I found out from my tenant CSG did not arrive until a week later while ADT arrived the same day, at the same time she told me the ADT tech said the CSG tech messed up the wiring for the alarm system. The tenant is choosing to use ADT due to their responsiveness, timeliness, and professionalism. I requested to cancel the contract and even let them know I will pay 6 months for cancelling, I am a business owner and I was being generous to give them 6 months for not providing me any service and as to not hurt their bottom line for the 6 months while they acquire new clients. BUT that was not the case, they insist I pay the entire 3 year contract while I receive no services from them. After doing some research, all I see are negative reviews about CSG I noticed the common theme of poor quality of service and them scamming people with their contracts even after the final term is complete and the customer has cancelled they will continue to charge the customers. One can only imagine how much business CSG has lost and continues to lose, every disgruntled customer is a walking advertisement against using CSG. At the same time the new business they fail to obtain from those who jump to the review boards before purchasing. Going through the reviews on yelp, I can't believe CSG forced/tricked and threatened a disabled person into keeping their service.... UPDATE: Thank you Jimmy for resolving the issue, best customer care rep. at CSG. read more

The Service Tech that came out, Tina was very helpful. She solved our security problem quickly and check out the system thoroughly before leaving. She was courteous, friendly, and very informative about our system. read more

Jimmy contacted directly and helped get my issues resolved from start to finish. He kept in contact with me to ensure all my needs were met. Finally.... My alarm was installed. Thank you Jimmy read more

Despite losing my home, vehicle and belongings during Hurricane Harvey in Houston, Central Security Group refused to cancel my contract stating that I still have to pay till the end. read more

UPDATE: After posting this review, I received a phone call from their office. We worked out a satisfactory resolution. Based on the other reviews here, it seems that other customers have been having common issues. I had been a very satisfied customer for 3 years, I even recommended their service to a few of my neighbors. Unfortunately, when it came to cancelling service, I discovered that my contract was automatically renewed for another year. This was never explained to me when I signed up. Customer Service told me that I was supposed to call in and request month to month service. There was never a reminder for this, just an automatic sign up to a contract that I never requested. When I told them this, I was told that it was in your initial contract. Lesson learned, never trust sales guys! Also, I want to note that I called to cancel service because I moved to an area where they did not provide service. They still expected me to pay for a service even if I no longer lived at that house! They then explained that if the new home owners took over the contract, that I would no longer be billed. It turned out that the new owners were interested in the service, so they signed up. So that should leave me off the hook right? Wrong! I was still billed for the following month. When I called to inquire, they told me that the new customer has not been billed yet, and it takes a month or 2 for billing to catch up. So I would be on the hook until that occurred. I still don't understand the point of transferring service if they were going to continue charging me. Very poor customer service and questionable ethics! read more

I had been a Central Security customer for 3 years and had no problems at my former address. HOWEVER, when I moved, a company named Fort Knox called me on the hour every hour offering improved plans until I said yes. It was not until after the installation that I was told that monitoring services would be with Central Security. No problem I thought. The installer and people at Fort Knox said that all commercial terms would be shown in a standalone box. Well, shortly after the installation a window alarm went off. The tech person told me I owed him $23 for a trip charge. I told him that I had warranty and that if it was the equipment it had to be defective. He said that did not matter. I paid him the first time and called customer services. I was told that since I had warranty there should not have been a trip charge. Shortly after the first alarm, the glass shattering alarm in the kitchen area, same as the window alarm when off. I called tech support and they were to send someone else. I also, called customer services about the trip charge and they said that I would not be charged. Tech support came out and sure and as informed by customer services, I was not charged. Fast forward to the last Friday in July 2019, I got an "Console Radio" failure alert around 7:04 p.m. I called tech support who told me that they were aware of something going on in the Houston area and that the alert will clear it self. It did. This past Friday, around 7:04pm again the same alert. I call tech support again and this time I was told that a tech support needed to be dispatch at their convenience and not mine after explaining to them I was a cancer patience on chemo. We finally was able to agree to a two week appointment to get around some of my treatments. Therefore, I would have a malfunctioning system. He told me that I would have to pay $25 trip charge. I told him that customer services had already told me that t he charge was not applicable since I have warranty. He said he was going to have the CEO call to explain my contract. In the meantime, he was going to waive the $25 trip charge. Someone from customer services called the next day, Saturday 8/3, and told me that I would have to pay the trip charge and that she was sorry but tech support should have not told me that it would be waived. I asked for an email stating that going forward all tech calls would be subject to the $25 trip charge and quoted a section within my contract. Instead of sending the email with the language I requested ". It did not state "will or shall". This is a discretionary clause in the contract and not and agreed to commercial term of condition. I have not called back because I do not need to the stress and aggravation. I will file a compliant with the Texas Board of Private Investigators and Private Security Agencies in Austin, Texas as well as the Attorney General , What is more appalling, the company has no cancellation out after 30 days which is a scam. And if you are not careful, at the end of contract period, it will automatically renew and renew. What a scam. The alerts after Saturday are coming every day, morning and evening. USE ADT. AT LEAST THERE IS INTEGRITY AND HONESTY. read more

I have been a a loyal customer of CSG for the past year, in June 2016 I attempted to transfer my service to my new state(Wisconsin) but found out that CSG did not provide service in this region. Initially, it took awhile to resolve this issue, approximately three weeks but both Jimmy and Lisa worked diligently and my contract ended with a mutually agreeable resolution. I am very satisfied with the end result. read more

Our monitoring company sold out to Central Security and THEN told us. Okay, except when we went to look at CSG online THEN we found nothing but nightmare stories of them not letting you cancel. We are going through the exact same thing. We've closed, building is coming down and they are harassing us. They have terrible customer service. The one time we had a false alarm their call center would ONLY talk to my husband who's name was on the contract! HE WASN'T IN THE BUILDING! I was! I gave her the security code! She still refused to take my answer that steam had set off the alarm in one room. SHE called GARY miles away! THANK GOD the local fire department called first to check and didn't rush over. STUPID, STUPID procedure! Cannot, will not recommend, will do everything to make sure you know they are incompetent. read more

I was pleasantly surprised to receive a phone call from Jimmy the day after I posted this review. After a professional conversation, Jimmy and I and reached a mutually satisfactory resolution. Our interaction has changed my opinion and I have no doubt customer service is of great importance to Central Security Group. Thank you for your prompt response and attention to my issue. read more

The company did work with me to get this fixed to my satisfaction. They did make every effort to get issues cleared up. Only complaint was time it took and techs not familiar with products. read more

Yes, while still not happy about their current policy, a Central Security representative got in touch with me and worked hard to resolve any issues that I had. I described how a notification prior to an automatic year-long contract would be in everyone's best interest, and felt that I was listened to; we will see. It was nice to see that after having no problems with their services over the years that they were able to resolve this one. Thanks central security. I will give u 4 stars on your resolution practices. read more

I would give them zero stars if I could. I am a student and was told upon signing the 36 month contract that if I ever need to move out of my apartment, I can simply move my system to the new location. I have had the system for about a year and will be moving soon. When I called to tell them about switching locations, they told me I had to start a BRAND NEW 3 year contract. I will be moving to a small town in a year or two after college and will not need the system. I was never once told that each time you move you have to completely start over. They are telling me I have to pay out the remaining months of the contract (over $900), find someone to take the system (who would want to), or sign a brand new contract at my new place. Do not waste your time. They will find one way or another to steal your money. read more

I was moving from my house in Maryland (April 2016) and wanted to discontinue service. The initial person I spoke with tried to get me to keep the system on and just transfer to the new owners. Since I did not know who they would be I said "no" and asked to just cancel the policy. To cancel the policy the person stated I needed to pay $137 which would take me to the end of my contract and then cancel me. Well... September 2016 comes and I get a bill. I call up Central Security and asked why I had a bill if I canceled the system back in April. The CEO Jackie Vincent stated I just needed to send in a cancelation letter. I asked her did I owe any.. she stated "no". So I emailed her the necessary information to cancel my house alarm. Now in October 2016, I get another bill, now the CEO wants to tell me I owe $68.66. I have to pay for Sept and Oct because I have to give a 30 day notice... It was my understanding that I canceled back in April 2016 and had they told me I needed to write a letter in April, I would have done so. I would not recommend this company, it obvious they don't know what they are doing all the way up to the CEO and find ways to get your money even after you cancel. Update: I spoke with Jimmy from the Central Security and was able to resolve the issue. Thanks Jimmy for your prompt handling of this matter. read more

General manager from the local office called me. We got the issue resolved. Wished that we didn't have to go through all of this. It could have been handled better especially at the customer service level. read more

So I was contacted by a representative of this company and, while I still don't agree with or support their current business model of rolling people into a 1 year service agreement at the end of the initial 3 year agreement, I do feel as though Jimmy wanted to make sure that they did the right thing in my situation. Hopefully my suggestion that a reminder notification be sent out after 3 years had passed will be implemented. read more

An update to my previous post...the folks at Central Security Group reached out to me regarding my situation. They took the time to listen to my situation and work with me to come up with a solution. I would be happy to work with them again for my future security needs. read more

Jimmy reached out to us and my husband was happy with the way he handled our situation. Very important to get ALL of the details and read the fine print. Don't expect the sales employee to explain everything to you. I wish this company nothing but the best in the future. read more

They are thieves. Do not purchase their alarm system. I purchased the system three years ago. I called a few times within that period to cancel the service. I was told that I had to wait until my three years were up. I called two months after year three and I was told that my account automatically renewed for another year and that I would have to wait to cancel or they would give me a buyout option of $100. That is unacceptable. I was never told that on my previous calls. I never received a notice. No email, letter, or phone call. I called customer service and they were nasty. The first person I spoke to said I had a 90 day window and that I could send a cancellation notice via email. Then she transferred me to another department which told me a different story. They were nasty and rude. They told me that their policy is autorenewals no exceptions. I will contact every department that I have to make this unfair practice stop. I will contact the better business bureau, the FTC, and local regulators. I will also share my story with all of social media so that people know not to buy their security system. read more

Buyer beware of Central Security Groups contracts .I feel CSG is both unfair and unreasonable. Contracts are three years After one year into the contract, due to the loss of a job ,we were forced to move due to an area where their service is not available. After many attempts both written and verbal to dissolve the contract (since they could not service our area) and a demand to stop making unauthorized deductions from our account they still made the deductions. How a company can get away with taking money out of your account when they cannot provide the service described in the contract is beyond me. Our bank took our side when we stopped payment to CSG however, we are still in a dispute trying to get back all of the unauthorized deductions after our move. If you are looking for a home security company go with a company that has locations throughout the country. read more

Their accounting department is always messing up, the people the have to handling their accounting are extremely incompetent. I had to make several calls regarding billing since the beginning of my services. As far as the system it seemed to work fine at first but when we transferred locations we added a camera which stopped working after one week, and then the sensor that was installed on our front door stopped working as well and kept saying our front door was open which disabled the ability to set our alarm and use it properly. Super disappointed with their services. read more

This company's Facebook page conveniently doesn't have the option of posting a commment. It seems to be par for the course with this company. We have been customers for a number of years. We noticed that our system was no longer working and placed a call to them. Lo and behold, it would not work anymore unless we opted for a more expensive upgrade and signed a new contract. When the new system was installed, the employee used all of the plugs on one of our walls. When we called to find out if something else could be done, we were given another appointment to wait for another technician. That technician did not show up and then we were told that we had been called to reschedule. That was a complete falsehood. Now we have to wait AGAIN. What do they care, we are locked into a contract, so customer service is of no concern. Color me not surprised that they moved their yelp page after getting so many bad reviews. read more