I generally like to do most of my shopping at Trader Joe's, but when I just need a couple items, or something that Trader Joe's doesn't carry, then I have really liked coming here--in the past. I say "in the past" because a couple Mondays ago something annoyed me enough that I will most likely avoid coming here when I can. For me, it started going downhill when they took out the self-checkout lanes. Services are just too individualized to take out that option now. Since I used to come in for just a couple items, I found it very convenient not to have to stand in line. When they took those out, I asked them why they did and I was told they wanted their customers to have a more human experience, or something like that. It's a very scripted answer, but I figured maybe they're having problems with shoplifters and/or they have to justify the exorbitant prices they charge since everything is union. You better add some superior quality and customer service. I get that. But you have to understand that extends to everyone in the store. They better be on their game all the time. A couple Mondays ago it was SO HOT that I didn't want to go all the way to Trader Joe's and decided to do more shopping than just two items. Employees stocking in the aisles were very friendly and helped me find items I was looking for, (since things are somewhat being rearranged for a remodel). But when I went to check out, my avocados rang up $1.99 each and I told the cashier the sign said next to them that they were 2 for $3. She immediately got on the phone and told someone to remove the sign like there was some kind of panic. She then proceeded to act like she was doing me a gigantic favor in allowing me to puchase them for what the sign said. It's just a bad business model to set up an adversarial relationship between business and customer, as if I was in the wrong. It would have been better to graciously give me the price that was stated and wait until I left the line to make the call. Or, at least remove the attitude and show with which the call was made. The prices paid in this store, accompanied with attitude, just don't fly with me. It's unfortunate. read more