I went here recently to see if they have a DMV kiosk so that I can renew my car registration. Turns out they do have one. This place has a DMV kiosk that you can use in case you want to renew your registration and get your new registration tag without spending hours in line at the DMV. This place doesn't have some items that I needed. It's honestly frustrating. My brother requested for cookie scoopers but this place didn't have any. The employees here are sweet. I went here the other day and saw one of them who offered to put a toddler in this cart for his overwhelmed mother. read more

I happened to be in the area and needed to stop in for a few things (I felt like I stepped back into time). This location is a mess (even worse than an old Stater Brothers!). The store was clean but everything is super old and is in desperate need of an update. No cashiers were on duty with just the self serve express lanes open. I was going to purchase some wine but would have to waste more of my time trying to get the employee to ring me up at another station as I just wanted to get in and out of there in a flash. read more

Wish I could give ZERO stars. Some employees here are salt of the earth but I walked in on the night time manager (chubby bald guy with glasses) not only talking politics, but also encouraging his coworkers (old lady with white ponytail, and young kid with black shaggy hair) to talk about Politics to customers. They were loud and obnoxious. This is the SECOND time I walk in on this type of behavior with the same people. Definitely taking my money to Stater Bros. and even Vons from now on cause they actually provide PROFESSIONAL customer services. What can improve? Fire him. He has been misrepresenting Ralph's for too long. read more

I went to the fresh seafood section to get some fish. They will fry it for you and sprinkle it with the seasoning of your choice. They'll cut it into nuggets if you'd like. Service was great. Quality of food is good. I don't typically shop at this location for groceries. They're on the pricey side. The store is clean. read more

Back for more! It's just about convenience. Is it the best grocery store? Nope. But- we can grab essentials here when we need it. Personally, I like Sprouts and Trader Joe's more. Price wise, I prefer Stater Brother's. But sometimes, you just need a couple of things and go to whatever is close. Service is so-so here. Not good or bad, I think employees just don't care. Ambiance is your typical grocery store. Some things will be rotten, so make sure to check your food. The produce is not the freshest here. read more

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I'm not from the area, but this is the nicest Ralph's I've ever been in. You could call it a Ralphs-plus, since they had an expanded section of housewares and kitchen items. They weren't that busy when I arrived, so getting in and out quickly was easy. The only thing that slowed me down was being unfamiliar with the store, so I had to hunt for what I wanted, as this wasn't a quick and easy trip down every aisle. I did find a couple of things I wasn't planning on buying because they were on sale. I don't know if this is a Palm Desert thing, but I actually enjoyed the paper bags rather than plastic. If you self-check out, you have to be a little more strategic when bagging, or I can see them ripping, but I still loved it. The handle made it a nice touch. read more

Great products and older employees stocking the shelves. If only their colleagues would keep that same work ethic. Cashier and baggers were just talking nonsense to each other and I'm sorry does the bagger just get paid to stand there?? Or does he get paid to bag the groceries cause I'm not sure what's the point of him being employed just looking.Took him our whole long transaction to finish one bag when there's 5 that need to be done.But staring, looking, and chit chatting is what they get paid for? Just pay the customers at this point. Those youngsters have no work ethic or manners at all. No customer service at all at the register might as well install only self checkout. Do better. read more

This Ralph's might not look huge from the outside, but inside their selection is amazing...glad I'm not the person who has to manage their extensive inventory. I have yet to look for something they don't have. Staff are very nice. I wish they didn't have the scanners. I prefer one of their friendly checkers and I find when I use the scanner I seem to be frequently yelling at or arguing with it...it's bot human, so I don't feel bad about giving it a piece of my mind. Plenty of parking and lots of carts that actually roll! read more

Love the self checkout lanes because I was able to quickly buy my items without standing in line. The store has full inventory and the aisles are clean with decent spacing. The employees are helpful especially when I had issues with the self checkout. read more

Very busy Ralphs store so the shelves are not fully organized and its not crystal clean. The service is great in the location and the ambiance is chill. They have hot and cold food and i like their chicken thigh. They are always fresh and well cooked. read more

Ralphs - Grocery Near Me - Orange, California

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They have tried to jam so many things into the store that the aisles are packed with merchandise and extremely difficult to navigate, especially with a cart. The parking lot is small for the number of stores. The prices seem high. The service was decent and there were plenty of employees throughout the store. There is potential if the kept more good in the back room and less is the aisles. read more

Ralphs - Aisle - Grocery Near Me - Orange, California

My wife and I did an online pickup and had a rude interaction with the employee who brought out our order (we know his name but I'll keep it out). We now realize we parked in the wrong spot, but the sign in front of us said "Thank you for being our guest. Pick Up," so we assumed it was valid and entered "0" since no number was visible. The employee came out smirking, said he saw us on the cameras, and made a point about us entering "0." When I explained we didn't see a number, he kept talking over me and wasn't listening. I eventually ended the back-and-forth and said, "I'm not going to argue with you." He became cordial afterward, and we got our groceries. This Ralphs has had ongoing issues, including aisle accessibility concerns and is generally just bad. Only good thing about it is its convenience. Photo of the sign attached read more

Ralphs - Pick up sign - Grocery Near Me - Orange, California

Bags are not that durable enough nowadays because they use the paperbag ones. The plastic bags were better and It has a lot of uses. read more

Ralphs - Grocery Near Me - Orange, California

This store has the worst customer service. I never shop here willingly but I'm a doordash driver so im always shopping here. This past Tuesday, 3/17 was the worst ive experienced. I was shopping an order and couldn't find a couple of the items so I asked the employees. The only one I saw to ask was a bagger. He didnt know so he asked the cashier(older woman with grey/blond ponytail, think her name was jennie or something). She looked and pointed me in the direction, with an attitude, and the bagger took me but couldnt show me exactly where and refused to. So im wandering around aimlessly and not finding anyone else who can help. I run into the lady cashier in the aisle and asked her again. She seems annoyed with me now but looks at my phone and immediately says they dont carry that brand. Ok then why didn't she tell me that 20 min ago when I first asked? And also why are those items available in the app if you dont carry them at all? I feel like every time I have to ask a question when im here, I feel like im the biggest inconvenience to the workers. read more

I just spent almost $20 on blueberries, a few grapes and apples. The grapes and blueberries are mushy. The grapes are so bad I had to throw them away! Buyer beware when purchasing fruit from this store. It was to expensive to begin with, but to have the fruit not be fresh is shameful and a total waste of money! read more

I trusted this bakery with my son's birthday cake and I cannot even tell you how bad they messed up. Thank God I now know how to manage my anxiety and did not go crazy but you can see for yourself how bad they did. Horrible horrible horrible!! Never again am I making this mistake read more

Ralphs - This is what I asked for - Grocery Near Me - Orange, California

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I frequent Ralph's daily especially this store on Chapman and Main the customer service are as well the staff are always willing to help Don one of the managers unbelievably respectful as well as Steve always willing to help this is like my go-to spot when I need anything pretty much that I can't get at Beyond food mart read more

Dec 6, 2024 Ralphs Customer Service Customer Relations Department 1435 W Chapman Ave Orange Ca Subject: Complaint Regarding Counter Staff Behavior Dear Ralphs Customer Service Team, I am writing to formally report an incident involving a staff member at your 1435 W Chapman Ave, Orange, CA 92868 location on 12/6/24 around 0815 am. I approached the counter 7 aisle to inquire about whether the store carries TracFones. The staff member I spoke with responded dismissively, saying, "we sell phones, Do I look like a service person?" As a long-time customer, I was taken back by this unprofessional and discourteous response. I expect all Ralphs employees to uphold your company's commitment to excellent customer service, and this interaction fell far below that standard. I believe this situation warrants attention to ensure other customers do not have a similar experience. I would appreciate it if you could look into this matter and take appropriate steps to address the behavior. Thank you for your time and attention to this matter. I look forward to hearing from you regarding the resolution. read more

I went to your store because your website for the Orange store at Chapman & Main showed you had Breyers Dairy Free Cookies & Cream ice cream. There were none!! The Manager could care less in helping me. A nice young man tried which is the only reason I gave one star. Out of 8 items on my list, your store didn't have 2 items. Touch/click on the picture below & you can see it is for the store I went to. read more

Ralphs - Grocery Near Me - Orange, California

So ive been shopping at Ralph's since a kid, and I've met many very kind and amazing workers in that time. Anytime I've had an issue a manager or lead have always been super helpful, but my gosh does this guy Regen the store manager at this location need some help. The man is hostile, aggressive, and very short with his answers. I've never left a rev in my life, but this man needs serious help. Never in my life have I been spoken to in the manner and tone this guy used, I'm a grown man being talked down to by a manager. Completely unacceptable and alt nothing will be done by leaving this review, hopefully others will see this and pass on this store. Save yourself the heartache. That man is RUDE. read more

I placed a curbside order, and Franky was out quick! Seriously made my wife and I laugh so hard it was embarrassing. Great service

Picked up some meat for lunch today. Not very good quality. see pic. about 1/3 of that piece was useless. thank you Ralphs for your high quality meats. read more

Ralphs - Grocery Near Me - Orange, California

If I could give it less than one so I would I've been coming here for years and today I decided to come in when I wasn't feeling good. I was in a nice coat and my pajamas with my two children and I went to the self check out and I think her name was Orphelia, walked up to me a worker there and stared me down. She continued to stand next to me the entire time I checked out with my children and stared me down my friend who had checked out before me at a different register, turned around and waited for me to check out and was watching and even noticed it was making him uncomfortable. She walked up to me and gave me a long lecture on how I couldn't take any bags even though I wasn't planning to take any bags and she made me feel uncomfortable and now I don't even wanna come back to this Ralph's. I think I'll be going to the one in Garden Grove from now on. read more

I use to be a regular here and stopped for the following. Unfortunately at times the produce is not to par. It's really surprising they have it out for the customers for purchase. Why have spoil produce, fruits etc... next to good ones. It can spoils and someone can get sick. I would suggest to take pride when it comes to the produce section and have good quality out. There's always workers stocking that section. Maybe have one to overall look each section and get the bad ones removed. I know by now you're probably asking why am I not giving it lower stars and rating higher? Well when it comes to customer service, they really are consistent and great. Everyone is helpful and that's one thing I have experienced from, the meat department, deli, individuals stocking in aisles, to checking out and today self checkout. They're all so helpful and kind. It's been a while since I've been back and was is the area and had to get some things. I notice they have cameras which is great to prevent theft which I'm all up for. But the reason for my review even though I did get some produce that was great and was good quality. So why not give it a shot. There was some lines so I did self checkout. I accidentally did an error with quantity and the lady who helped me came over and voided what and corrected it. To my surprise she seen the produce that I have and was so kind instead of me searching for the products, she gave me the codes for all and some she scan like if I was on the regular checkout. She was so pleasant and thanked her for her assistance. She asked if I needed help to my car or anything else. I said no but I really appreciate the fact she save me time. I just had to get her name, which was on her name tag and Melinda was it. As I was bagging I was seeing her interact with other checkout customers and she was superb. Melinda did such an awesome job but overall what stood out she was was genuine and had a beautiful smile when interacting with customers. I wanted to just say thank you for doing such a great job when it comes to self checkout because other stores ignore you and don't bother acknowledging you. That's the reason why I rated them what I did. The service is is always consistent but Melinda made it memorable and I thank her for that. read more

Ralphs - New cool cameras I place - Grocery Near Me - Orange, California

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I am not too happy because I played scratcher I guess Ralph is closing the lottery to cash out scratcher at 8pm they should have the common sense to put a sign Sorry We Close the Cashing out the lottery tickets or scratchers because when I won I was hoping to get the cash from my scratcher to use for groceries and when I went to the Ralph gas station they only gave me a ticket not want I wanted so understand that! Everything else in store is fine that is the only issue that I see! read more

I had the laziest checker / cashier I have ever encountered in my life. Antonia D on register 9 this morning at 8:20 A.M. This lady was eating bread and drinking her coffee while working, The part I did not like was her talking with her mouth full of food. LASTLY, the most irritating part was me having to put my groceries in bags myself while she was talking to the people behind me in Spanish and just ignoring me completely. I had to put all my soda can boxes and food in my own cart. This makes me want to just go shop at a cheaper store if this is the case. I come here for better service, and I am not getting this here. Don't think I will come back again. read more

The tall kid with the long hair and glasses in the service department is so rude! I get that your probably short staffed, I've worked a service counter before, but ignoring customers while doing dishes isn't the solution. When he finally decided to turn around he grumbled about needing a minute while angrily putting on his gloves. Super short and aggressive. Them slapped the deli meat on the counter. Don't bother going to the service deli, it's a headache and they make you feel bad for ordering anything. read more

didn't like how the employee sneezed all over the cart and then pass it to me it gross n disgusting

Good grocery store with affordable prices, I can find everything I need here. Another plus is they have vegan butter in stock and a wide selection of products read more

Amazing service and quality products each and every day with a wonderful staff of truly Fantastic people always ready to give a helping hand. We loved shopping at Ralph's every week and would highly recommend a visit for even the best critics. Happy Valentines Day and Have an Amazing New Year 2021!!!!! read more

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Thanks for selling me 70 degree beer today! Who doesn't enjoy a room temperature beer on a warm day! People who can't even spell basic words are warning people to stay away here in these reviews. read more

This stores automatic doors do not work properly had to stand in front of the door for five minutes before It opened, as a handicap person they really should have me standing oht front waiting for the door to open when the store it self is already OPEN read more

The food is always fresh service is fantastic and the Ambience is great l love Ralph's

Literally the worst location in the chain. Sadly, where I live, this is the only Ralphs within a reasonable driving distance, so I've been forced to go here for the past 13 years. I've watched it deteriorate worse and worse each year. The number of vagrants and homeless in the parking lot and in the front of the store continue to get worse to a point where it doesn't feel safe to even park or enter. Once you do park, you are met with the rudest combination of associates ever to grace a grocery store. The parking lot is also horribly lit; at 10pm we felt extremely unsafe to even get out of the car. On this night, we came to return 3 items that had been unused. In the catering business, you sometimes overestimate your needs and naturally will have a few returns at the end of each job. The rude woman manning the self checkouts had zero customer service skills and used one-word comments to communicate with us. We showed proof of purchase via the app, which is where the items had been bought, and she insisted that we needed a paper receipt. There IS no paper receipt when you buy online for store pick up. We then got to a "more expensive" item (over $20) and got the "and the reason for the return is?" along with that look that questioned whether we had stolen it or not. She then goes to an allegedly more senior checker, an old man in a beanie who looked like he waltzed in from the street. He confirmed in similar uncaring, gruff tone we could not make this return because "there is no way for us to circle on the receipt that you returned the items". Are you telling me this was the first time a customer had an online return to complete in a store? Is it that rare? Throughout my long life, grocery stores are usually so quick to take items back that you can barely get your explanation out in words before they hand you back your money. Not this place. I absolutely understand having to keep one's guard up due to the nature of what's happened to this once-nice area turned criminal, but profiling us for wanting to complete a return we DID HAVE proof of purchase on, and subsequently refusing to help, has me incensed. I will be contacting their Corporate, but don't expect any resolve. It's scary - Kroger is getting ready to purchase Albertsons too, which means we're to expect this level of "service" across most of all the SoCal grocery chains? The future is dim. read more

Price gouging at it's best. Double the price of Stater Bros on many items. Don't shop here unless you want to waste your money

3.22.20 Went out to buy food I can make fore dinner. Since there's a handful of choices in meat, I was able to grab meatloaf to bake, wonton soup and salmon burger from the freezer isle. Then instead of bread, had those crescent rolls to bake. Viola! Home made dinner! Applauding the staff who are doing their best and keeping their cool amidst the craziness and health danger they face everyday since this pandemic started. Kudos to all of you! read more

Good food. But the menu is limited. Probably hit hard by civid and having a hard time recovering. But what I did have was good.

I love this Ralph's. I love the fresh veggies they have here and the great customer service. They always have a fully stocked vegetarian section in the refrigerated isles. They just always have what I need. I never buy from the deli or meat sections so I can't speak for those but for everything else it's great. The only thing I do want to point out is that for my Hispanic food needs they don't have what I need but it's an american Ralph's so I usually just go to north gate for that stuff anyways. I have been ignoring this place lately due to the outbreak because they were severely under stocked at one point but I just made a stop here last week and they are back to being fully functional! (thank God!) I always use self checkout (the less human contact right now the better) and the ladies that man the area are usually really helpful and sweet and efficient. I absolutely love shopping here, I've never had a bad experience with the quality of their staff. read more

I just bought Red grapes for almost $8 that are rotten. Very expensive and smelly. Ralph use to have quality fruits, but now it's about profit. read more

The ladies at the service deli are basically useless and will ignore you while you stand in front of their station for ten straight minutes before coming up to you and shooing you off by misquoting the prices of their items because they don't want to actually help you. But old blond women who've gone past their terms working in the Ralph's service deli probably have pretty wretched lives in the first place, so I guess I'll go back to my decent life and she can have her wonderful life commanding the service deli counter. Cheers ! read more