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99 Ranch Market

3.9 (86 reviews)
Open • 8:00 am - 10:00 pm

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I paid 10% more at the register and no apologies heard from the cashier or their management

1 星 -- 客戶服務不佳、價格錯誤頻繁、員工態度不專業 我會到 Tustin 的大華超市購物,主要是因為這裡的素食商品選擇較多,而且離我家很近。但如果不是這兩個原因,根據我多次不愉快的購物經驗,我寧可選擇其他超市。 這家分店在三個方面讓我非常失望:客戶服務、價格準確性,以及員工的專業態度。 一、客戶服務不佳,溝通困難 我多次在店內尋找特定品牌或種類的商品時,發現許多員工無法使用英文、普通話或台語與我溝通。有好幾次,我詢問商品相關問題時,員工因為無法理解或回答,直接叫我去找別人,甚至讓我自行想辦法。 一家服務多元亞洲社區的超市,理應具備基本的顧客服務能力,至少能協助顧客找到需要的商品或引導顧客尋求其他員工的協助。 我並不是要求每位員工都必須會說多種語言,而是認為店家應該提供足夠的溝通支援與適當的員工訓練,讓顧客在需要協助時,不會求助無門。 二、結帳價格經常出錯,尤其是特價商品 另一個讓我非常不滿的問題,是商品標示的特價與結帳時實際收取的價格經常不一致。我多次遇到結帳價格比預期特價高出 10% 甚至更多的情況。 每次結帳後,我都必須重新核對收據、找出錯誤,再花上 10 至 15 分鐘等待店員更正金額及辦理退款。以我的經驗來說,這並不是偶發的一次性問題。 更令人失望的是,面對這些反覆發生的錯誤,員工從未向我道歉,也沒有讓我感受到店家有認真看待問題或採取改善措施。 顧客不應該每次購物都像在查帳一樣,仔細檢查每一筆交易,才能確保自己沒有被多收錢。商品價格應該清楚、正確,特價也應該確實反映在結帳金額上。 三、員工行為缺乏專業與尊重 我經常看到多名員工聚在一起,用自己的語言聊天,而顧客卻得自行裝袋。有時候,幾名員工甚至站在一起,盯著其他結帳櫃檯的顧客看,還對顧客品頭論足或發表評論。 這樣的行為讓人感到非常不自在,也顯得缺乏專業素養與對顧客應有的尊重。 員工在工作時彼此交流並沒有問題,但如果因此忽略顧客的需求,甚至讓顧客感到自己正在被評論或嘲笑,就不是適當的服務態度。 總結:大華超市 Tustin 分店需要認真改善客戶服務、員工訓練、結帳價格管理,以及員工的專業態度。 我至今仍然光顧這家店,純粹是因為素食商品選擇較多,而且地點方便,並不是因為我對這裡的服務感到滿意。 顧客有權獲得正確的商品價格、受到尊重的對待,以及在需要時得到適當的協助。在管理階層真正重視並改善這些一再發生的問題之前,我無法推薦這家分店。

Fruity Beer
Mary D.

This was my first time going to a 99 Ranch Market. I was a little unimpressed with the produce, but the amount of frozen items and meat was impressive as were the prices. They have a nice bakery and deli inside so there are a lot of Asian dishes that you can pick up and take home which is nice.

MJ H.

This store is smaller than the Irvine location but cleaner with a good selection of produce, meat and seafood. They have convenient to-go sushi and hot deli items when I need something quick. They also have a bakery and boba shop inside. On weekends, they often provide food samples which is great to taste before buying.

Taro paste bao, mmm, delicious.
Chalee T.

1045 am, Saturday, January 17, 2026 Decided to swing by the 99 Ranch Market after my haircut. Why is it so busy?! This is my second visit here at this location. The front parking lot area was packed! Looks like 99 Ranch Tustin glowed up! They opened up additional eateries inside. Last time I was here there wasn't a coffee boba shop nor the chicken rice stand near the hot deli. It was a quick run inside for frozen baos near the hot deli. I didn't have much time to browse the aisles inside.

Leeza D.

I love visiting markets. This 99 is well designed and very bright. It has food and drink places scattered around the the perimeter of the store. Usual selection and the layout was well thought out. I like the location and the set up. Parking was not too bad on a weekday. Please come and create your own adventure.

Thanksgiving cake!
Jasmine N.

Bigger variety or has more stock of items than the Euclid one. Hot food area is also decent (get the chicken in chili oil!) and there's a Wushiland Boba and Thai chicken place inside on the right. -1 star though for their honey bbq pork here (char siu). It's not bad but it's actually way better at the Euclid location and the staff usually knows how to slice up the charsiu better.

Lots of freezer items...Like, LOTS!
Melinda L.

A lot of the newer 99 Ranch Markets have the same store asthetic that resembles H-Mart. I love both markets, but I miss the classic 99 Ranch store layouts. But...still a large location nonetheless and they have all your grocery essentials here: fresh produce, fresh meat and seafood, a hot deli (didn't get to try it on my last visit, but next time...definitely). But yeah, everything looks good here. Prices are a little higher here, but think it's probably just the area. This location is within a larger plaza, but the parking lot is decent sized in front of store. Staff are also nice here. Worth a shopping visit!

Thomas Y.

Pros: Clean store , fresh produce, sushi, hot lunch offerings Cons: Sushi did not include wasabi & soy sauce!

Maine lobster $9.99 a pound.
Hans S.

Nice, clean Asian market with lots of fresh, high-quality meats, seafood and produce for Asian cuisine at very low prices, like live Maine lobster $9.99 a pound. Yum. Lots of other good deals, esp specials on Sat and Sunday. Seniors 65+ get 10% discount for purchase over $48. Nice. Recommended.

fan tuan
Lexi J.

so happy i was able to find fan tuan here! i've been seeing it all over social media and it looked so good. lived up to the hype!

Minelie A.

Basically, our acceptance needs regarding to quality food, great service, and even the best ambiance are being met. The store has huge selection of fish, meat, veggies, rice, noodles and basically everything that you need to make great asian style yummy food! Everything is reasonably priced and tagged...Didnt have any problem to find the price. I loved well organized shelves, clean store and helpful people. Definitely i suggest this store. Plenty of parking outside and wheelchair accessible!

Hot Deli BBQ

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It's one of the well known asian grocery stores around. They have a little bit of everything!

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This place stinks right when you walk in. Also that terrible noise from the fridge still annoying. Rather go to HMart.

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Ask the Community - 99 Ranch Market

Do they sell live lobster?

Yes

When is Tustin location will open?

Google says July 27

When will this location open?

https://www.ocregister.com/2024/05/28/status-update-tustins-99-ranch-market-opening-in-july/

Anybody know the opening date for this location?

https://www.ocregister.com/2024/05/28/status-update-tustins-99-ranch-market-opening-in-july/

Don’t See Your Question? Ask Away!

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Lucky Seafood Supermarket - Watercress salad  :)

Lucky Seafood Supermarket

2.5(30 reviews)
8.7 mi

I visited on Wednesday, June 3rd, and stopped by the seafood department to purchase salmon steaks…read more I waited for a while without being acknowledged. I noticed other customers approaching staff directly for assistance, so I eventually did the same. The employee behind the counter selected four beautiful salmon steaks for me. However, while packaging them, the bag split open and all four steaks fell onto the floor. The employee quickly picked them up and took them back behind the counter. It appeared that he attempted to rinse them off and package them to sell to me anyway. When he brought them back, I asked, "Didn't those salmon steaks just hit the floor? Could you please get me four new ones?" His response, said quietly under his breath, was, "Oh, you saw that." He then selected four replacement steaks, weighed them, and labeled them for purchase. I was very disappointed that anyone would attempt to sell food that had fallen on the floor. That experience left a very negative impression and made me question the seafood department's food handling practices. The rest of my shopping experience was fine, and the highlight of my visit was one of the restaurants inside the store--a boba and milk tea shop. The service there was excellent, and I had one of the best yogurt and pumpkin milk teas I've ever tasted. That positive experience is the reason I'm giving three stars instead of one. I'll likely avoid purchasing seafood here in the future, but I would definitely return to visit the shops and restaurants inside the store.

Seafood here is not as fresh as other market. Whenever they advertised their "live" crawfish they…read moredon't clean up their bucket of dead crawfish that is left. However that I can understand that I possibly did not arrive early enough. Biggest problem is their price discrepancy. Recently bought an item and the tag clearly stated the price. When I got to the register the young man stated they only go on the computer price and pointed at the sign (picture attached). Please update your prices correctly because I don't have the time nor your staff to be checking on the "computer" I may have overlooked before when purchasing too many items.

Photos
Lucky Seafood Supermarket
Lucky Seafood Supermarket
Lucky Seafood Supermarket

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99 Ranch Market - intlgrocery - Updated October 2026

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