This is my favorite grocery store! Admittedly it's a bit pricier, but it's worth it. And their bakery??? CHEF'S KISS!!! I love all their pastries and baked goods, but their cakes are next level. I got a German Chocolate Cake here for a birthday and it was a hit and a half!!! I'm salivating just thinking about it. read more

Pavilions - German Chocolate Cake - Grocery Near Me - Irvine, California

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If you go with kids a day after a major holiday they have balloons that they give away by the registers. Don't forget to check for discounted items on the clearance racks towards the back of the store and you can also get $30 off your pick up order over $85 with code save30. read more

Convenient location with a good selection of produce and grocery staples. They have an app with coupons and promotions. I will come here occasionally when there's a good deal on the app or weekly ad. Otherwise, mostly to pick up one or two items that I need. Overall prices higher than the nearby Asian markets. Generally clean and brightly lit with friendly staff. read more

Shout out to the Bakery dept for their delicious fruit cake we got for my dad's birthday. Pavilions did not disappoint! Reserved one a day in advanced and picked it up no issues. Always good to be located at the grocery store so I was able to pick up some more items I'm missing. Def recommend to others if they are looking for a gourmet cake for their loved one. read more

Pavilions - Fruit Tart Cake - Grocery Near Me - Irvine, California

This place is what happens when a grocery store says, "What if Whole Foods had manners?" The aisles are so wide you could parallel park a Prius in them. The lighting? Flattering enough to make me believe I'm one kale smoothie away from a comeback. Employees? Polite enough to make you feel like a valued citizen even when you're buying six bags of frozen dino nuggets. But don't get too comfortable, the prices will humble you. 6.99 for strawberries? Are they handpicked by violin-playing monks? Is there a Netflix doc about them? Because I need to know. read more

Not cheap and more pricey than regular chain market, but their selection of products is more extensive so net experience is good.

I shop here regularly but not so much now. For the money, they have cut back on many of my favorite items in favor of their generic brands. The avocados are almost always rotten, soft and mushy. I'm now rarely shopping there. read more

This store is horrible. The prices are way too high for such poor customer service. Avoid this store at all costs. Even the complaints about this store get ignored. I've come to the realization that nothing in this store is worth the aggravation of dealing with the employees. Every encounter was problematic. The one eyed produce guy is mean, rude and unhelpful. The African man in catering is rude, unprofessional and discriminatory. You can always expect to have to search long and hard for items. The layout is a little confusing to find certain products. Good luck trying to find someone to help you. No one ever asks you if you need help. No one is ever available or in sight. So you wander aimlessly through the store. At times the bathroom look like a homeless encampment. It's absolutely disgusting that no one monitors and clean it regularly. No one is ever available for access to certain alcohol. Employees don't even respond to the page over the intercom. Heaven forbid you have to stand in line for a cashier. You can expect to not be greeted or acknowledged. The cashiers will continue gossiping with each other while you wait for them to ring you up. I had Jainah for a cashier and she literally held up the line with her manager or supervisor to assist a man with his phone. I understand he really needed his discount via the mobile app. However, to then not apologize for keeping me and everyone behind me for waiting was beyond disrespectful, unprofessional, rude and uncouth. Her attitude is terrible. She didn't even acknowledge me or speak. What makes it worse is the supervisor or manager isn't any better. I understand why the employees get away with such deplorable behavior. There is zero accountability for poor customer service and professionalism. read more

Ok, so I mostly like this store, but. . . . Their deli counter seems enticing. It offers pizzas, sandwiches, Poke, Sushi, etc. It's crap. I got the worst "pizza" of my life there. A few bites, and in the trash it went. I would't feed it to my dog. read more

Pavilions - Grocery Near Me - Irvine, California

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Worst bakery ever. I came in on May 29 at 4:40pm. I went to the bakery and saw no one there. I waited a bit because I heard noise so I assumed someone was back there. I went to the checkstands to ask if there was someone there or they were on break. They said there was someone there and would page them. I walk back to the bakery make eye contact with her and she walks so fast down the aisle. I really enjoyed the baked goods and cakes here and it's such a shame that I will not be going back to order a cake. As I am writing this, the bakery employee is sitting in her car and it is now 4:58PM. I hope that she is on lunch because that is one long ass break. The managers really need to keep tabs on their employees. This place is definitely making my sh!t list. read more

A more upscale grocery store and sister to Vons and Albertsons. I like coming here because of the higher end selection. They have the same items for sale as Albertsons and Vons but I feel their bakery section has way more variety. They have artisanal breads, very fancy cakes for all special occasions and they even have a large cookie freshly baked for around $4 that's comparable to Bristol Farms. They also have their own alcohol and wine section that's separate and refrigerated . Same with their floral department. You can walk on and select fresh florals. They have a wider frozen foods selection as well. Overall good experience and service. read more

The quality of the fruit and vegetables at this store is atrocious compared to Ralph's at Jamboree and Irvine. They need to fix this or permanently lose all of our business. read more

This review is based purely on a specific item that I have been searching for years - La Fermière French Yogurt. Thank you Pavilions for bringing in La Fermière French Yogurt to your California stores! I fell in love with this yogurt at a fancy hotel in Singapore years ago and have been searching high and low ever since. No stores in Southern California (at least not that I know of) carries it, but I am glad that my search is over because Pavilions came through! I am not a fan of the Oui French Yogurt that started a few years back. It is not the same smooth velvety texture like La Fermière French Yogurt. These lovely fancy yogurts are selling for $2.99 and there is a lot of flavors to choose from. I personally like the French Vanilla the best and I wish they carried the plain ones without any flavoring, but I'm not complaining! If you have never tried La Fermière French Yogurt and are curious, go to Pavilions! read more

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I want to acknowledge a wonderful person name Alise. She was so helpful and kind. When the floral department was already closed, I needed help putting together the bouquet of flowers along with a pretty vase and asked if anyone could help me with this. She politely came to my rescue and put together the most gorgeous display of flowers I have ever seen! Not only is she a nice and helpful person, she is extremely professional and courteous! I appreciate Pavilions having an outstanding person like Alise representing this business. Thank you for your time. Kind regards, Hillary read more

Oh my gosh, I love this store. It has everything you're looking for and the staff are so helpful. I love how there's a Starbucks in the store too! prices are so affordable and all of the foods are so good sometimes they are events in the store like the last event was Super Bowl event And if you get it, you get a free ticket to Super Bowl ( I think) I love the quality and the self paying area is so easy. I never thought it could be that easy every single time I go there I always have a conversation with the cashiers and they're so sweet. Love it! read more

Terrible service, the staff was inattentive and lacked any class or common courtesy. I waited as the bagger and a customer chatted while the cashier ignored me completely. read more

Delicious food, everything from tuna sandwich, lemon cupcakes, banana muffins you can anything here including Starbucks. Ambiance is great, super clean A+. Friendly people who work here & so helpful, thank you! read more

Frankie from the cheese department was super helpful! He noticed right away I was looking for something and offered to help me find it and also helped me make the right Parmesan selection. Super nice and patient! read more

Tony at the sandwich bar extraordinary service went out of his way help my dad find the single serve cream cheese which they didn't have but Tony took his bagel anyway toasted it while He waited on my Starbucks cut it in half and just really made his morning pleasant. Tony delivered restaurant service restaurant quality service at a sandwich bar at Vons pavilion in Irvine the address is attached to the receipt Tony made my dads day! Thanks Tony read more

Pavilions - Grocery Near Me - Irvine, California

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This is one of my fav grocery stores in Orange County. There's never an item that they don't have! This location has a better selection of alcohol, ice cream/desserts and flowers. It was open during Christmas which was really convenient for last minute purchases. The staff is extremely helpful and are always willing to have friendly conversations. Produce seems to be fresh and maintained well. I highly recommend shopping here. read more

This gelato is amazing. Highly recommend Nancy's Fancy. I can in for ice cream and left with gelato. Wow! This is creamy, authentic and extremely flavorful! A must buy! Thank you chef! read more

Pavilions - Amazing Ice Cream / Gelato - Grocery Near Me - Irvine, California

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Wonderful grocery store in a outstanding area everything is clean and isles are stocked well. I can always find what I am looking for in fresh produce or fish or meat. They have a bakery and fish department and meat with excellent customer service. Cashier are friendly and helpful. I enjoy shopping here and they also have a deli Dept. Hot food to go read more

I have never had a good experience shopping here. Listless staff, usually standing around a checkstand talking to each other and acting as if you are a ghost. Parking lot overrun by students on E-bikes. I've even seen bikes inside the store! And be warned if you need to find anything, your question will probably be answered with a sigh. Best option is self-checkout so you don't have to re-bag the groceries once you get to the car. In fact, they should put in more self-checkout stands. Seriously, the folks who run this place should remember it's already closed once. read more

3.5 Stars but an Amazing Bakery! This grocery store is pretty much like every other grocery store with one exception..The bakery! Just a note, Von's and Pavillions are the same company Yelp has this star rating right on. The grocery store at this location is just like Von's, but with a few perks. They have a few more options in every department. The store is also more updated and seems a bit more organized. They have fresh breads and a variety of different breads. Most notable is the bakery! Von's has a good bakery that many overlook. This location of Pavillions goes one step further with their cakes. Most recently, I had a lemon cake from here and it was amazing. Very well crafted with quality ingredients. Overall, the grocery portion is average but the bakery is something I am a fan of. read more

Pavillions Orchard Hills continues to disregard laws for keeping handicap parking spaces clear. There are always several carts in the handicap spaces. This says something about the ignorant and selfless people that shop at this location. In fact, the shopping carts locations are always full leaving customers to just leave their carts in random places. I've complained to the store manager every time I observe (so far 6 times this year) and he/she sends somebody out right away. But, why not come up with a process to ensure carts are returned regularly. How about a sign in the handicap area that says "Do Not leave Cart in Handicap Spaces? Get your act together Pavillions Management! read more

Today i was here to pick up some groceries and noticed that there were old asian lady and young asian boy at cash register having trouble with the cashier. The cashier was hispanic lady and she was almost angry and having some bad attitude at them. I wasn't involved in that situation but felt very uncomfortable because the cashier(hispanic lady) was keep complaining about them(asians) to the other cashier even after they left. The other cashier who helped me was very kind and helpful. He was keep telling the cashier(hispanic lady) that he was able to understand all their(asians) words with no problem, she supposed to be more patient. Since I do not know the exact situation, maybe the asian lady was not fluent in english and it was very busy and bad day to the cashier but she supposed not to act emotionally because i can surely tell it was racial discrimination. It was very sad and shocked this is still happening. read more

Just went there and surprisingly they restocked their eggs promptly, are able to keep the same price and posted a very considerate note from the management team regarding the current egg shortage situation. It's very warm and loving to witness this kind of good, ethical business practice during this challenging time. This good business practice deserves a 5 stars. Wish more corporations could be like this. read more

One of my favorite grocery stores in Irvine. I know the prices are slightly higher but my husband and I feel their quality is better than other stores. Today we interacted with staff a little more and left feeling good about our trip to Pavilions. Frankie from the cheese department was super helpful. He kindly asked if we needed any help, offered his expertise on the cheeses, and let us try some before taking it home. I love how he walked us through what we needed and recommended. My husband and I also want to thank the team member at the self-checkout on New Years Eve around 2:30pm. He was so kind to our 3-month-old and made her smile. I hope Pavilions continue to provide great service to their customers and take care of their staff. read more

Went in to the deli. Asked the mediocre female clerk with a pierced face if I can have some potato salad in the case. I was denied the salad because she closed at 8pm. The clerk claims it takes two hours to sanitize. But what she doesn't comprehend is that it takes 2.8 minutes to place a few scoops of their cage free potato salad displayed in the case into a container. Noting that the store has yet a whole hour to close being it was only 8:56pm Poor customer service and the management supported the clerks decision. When the head can't think, the feet can't walk on their own. Sad what the uneducated and common senseless minds rule over our own survival for food after 9pm. Mediocre service from mediocre characters. read more

Bakery service department is always at lunch and unreliable. I waited over 30 minutes for someone to come to the bakery department so I could order a cake on a Wednesday. I asked for the cake to be ready by Friday afternoon, so more than 24 hour notice. When I arrived on Friday afternoon, I had to call the store for someone to help us (3 people waiting in line for over 30 minutes). He could not find my half sheet of cake! He kept searching and calling the manager for help. Later he found my order slip which she wrote Saturday pick up! There was nothing else I could buy to replace the cake for my party. I called back when the bakery manager was working. She could not understand what the mixup was and continued to waste my time. I asked for a discount on a cake for another event and she offered only $10 off! Complete waste of my time and won't waste more time dealing with unreliable people. If you want a cake for a day after your party, go with Pavillions. read more

Yes it's back! Missed this place, it was gone waaay too long. If you're a previous Pavilions shopper, or even have gone to Vons before, everything will look very familiar, only new and improved before the evil empire from WA took it over and ran everything badly, then shut the doors. Circa 2011-2012 this used to be my local grocery store, I could actually walk to it nearly any time of day, then it *poof* disappeared and we all had a sad. Now!! the deli, grocery aisles, and pharmacy will look most familiar as they're basically unchanged except for some signage and maybe a couple small menu changes in the deli. Starbucks is back and really exactly the same as before. In fact that's appropriate, as this is one of the first grocery stores I can remember with a Starbucks, though I still shit Peet's (which is in the same plaza) a bit more, it's always to have choices. The quick grab offerings (also deli related) are right by the front door where they always were as you'd expect, and the wine and liquor aisles are expanded and nicely improved. The bakery is spruced up and better than ever! So many new cakes and creations to try or buy. Similar quality to Paris Baguette and close to 85C but without the parking nightmare, waiting in line or sticker shock. They also have some interesting donut, brownie, and macaron creations now. The produce is high quality and selections on some snacks and gourmet items seems slightly improved. And the meat section is good as ever, no more Costco runs yeah! Customer service and checkouts are basically unchanged, but the lighting and layout and decor all around are much more high end. Enjoy and welcome back to your new Pavilions store!! read more

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Rave reviews for Prince, extraordinary, customer care, personalized care, for the dinner party was exquisite his and the food was absolutely delicious,Prince is the Epitome for catering your event thank you read more

Pavilions - Grocery Near Me - Irvine, California

It is, get ready for this... a supermarket. A semi-high end one at that. Kind of. It is part of the whole Alberton's family of supermarkets, so you are not getting Whole Foods or Gelson's products, but you are not paying for them either. The market looks nice and open, with little 'islands' or sub-counters instead of just rows and rows of racks of food. But at the end of the day, it is a supermarket. read more

They have some nice quality items since they are the mid / higher end of grocers. Everything is very nicely laid out. I feel rich when I am perusing the aisles window shopping Chilean Seabass and Alaskan Halibut filets but buying (A VERY LIMITED) amount of things usually. When I leave , that rich feeling is gone. Wonder why! read more

Checkers talk to each other and ignore the customer. Ppl working in the Produce all have bad attitudes. Overall horrible customer service. Including baggers who are awfu. No wonder the self checkout is so busy. BTW many items with no price tags on the shelf. They do win an award for most tattoos read more

This grocery store is the only one that has 18 year old Macallan 25 year old single malt Scotch Whiskey in a locked glass cage prominently displayed at the front of the store. They also have Starbucks inside. The selection is over the tops and price match the higher quality products. They are very different than Albertson or Vons but pretty much Gelson's class. read more

This is the definition of what's wrong with every supermarket now in days. This place is the worst, they had 8 people working, and the supervisor on duty has no idea where the supplies to inflate a balloon are? Are you kidding me? How unproductive, unprofessional experience. She claims that the department is only open from 9 to 5pm. They have no signs of such a thing. All the employees at front were looking at me like if I was in the wrong for asking them, if they can inflate a ballon for my 5 year old daughter. Extremely bad experience, with a store that is design to be better than an Albertsons. Thankfully there is a Ralph's down the street that even though I showed up pass 9pm they were able to help. Hope this store closes once again and they bring some people with good customer service skills. read more

I like the Pavilions concept. The parking here is ample and access very easy. They have some of the best organic produce anywhere and they also have an excellent floral selection. You can get sushi, sandwiches and coffee as well. It's a one stop shop. Probably the best thing at this location is their selection of wine and spirits. The price on wine is fantastic and they have some hard to find champagnes as well. The meat and fish area is incredible. They have some of the finest seafood options that I have found at any store. You can't go wrong here. The one problem they have is that their Wi-Fi is terrible. It never holds the connection and it's weak at best. It isn't my phone either since it's the latest iPhone and I zero Wi-Fi connection problems anywhere else. That's it for issues though. read more

I had read Kenny B's review and decided to go and check Pavilions out today. It was much farther than I thought. I had to drive through a bunch of nothing before I got there. The store is nice and new, the staff, extremely friendly and helpful. Now, I'm not sure whether it's because they've just opened, or they will remain this way. I guess only time will tell. Also, I didn't realize that Pavilions is part of the Safeway/Vons family, so your club card works here too -- no need to apply for a new one. As Kenny says, the market isn't very big, but I was pretty happy with what I was able to find there. Some items weren't even shelved yet, but when I located a staff member, she told me that there was stock in the back and she would get it for me. The artisan bread section was pretty good. I swiped a loaf with caramelized onions. They had others with jalepenos and cheese, olives and a bunch of others. The bread wasn't as good as that we've tried from WF. The bread was quite dense and not the way I usually like my breads, but it was still tasty. Unfortunately, the woman who sold it to me said it was caramelized onions but it was garlic. There were huge chunks of garlic inside the bread. There is also an olive bar for $8.99/lb which is a buck less than that at Whole Foods. In fact, I found one of our favorite cheeses at Pavilions which we ordinarily get at WF and it was the exact same price so it's doesn't make any difference whether I get it at WFs or at Pavilions when it comes to shopping for this cheese. I don't usually buy produce from these grocery stores as I prefer to get it from the farmers markets so I can't review that section of the store. Although I didn't see many sample items on offer, there were a few 'booths' open, but none of the items seemed exciting to me so I didn't eat any of it. With the items on sale, coupons I had, and swiping my club card, I managed to get a pretty good deal. I saved $22 which was 37% of my total bill. I was damn happy with that. I really liked this store. Unfortunately it's kinda far for me to go to on a regular basis. I hope they keep up their good customer service and cleanliness of the store. read more

Pavilions - Grocery Near Me - Irvine, California

I am a regular shopper of this store for some months now but JUST because of convenience (there is no other grocery store in the immediate vicinity). I was putting off the idea of writing the review for some time but something happened that made me write this review. Last week I was shopping for some (energy) bars and came across some bars on which BEST BEFORE date was well (6-10 months) past. While checking out, I told that to the cashier about those bars. The manager was nearby so she informed him and manager's casual reaction was "OOO yeah that's a very bad thing" and then crickets. No thanks, no urgency to take the old food off the shelf. So I went in yesterday and was picking up some bars from the same aisle, saw those bars exactly where they were like a week ago. No action was taken on the report. With the high prices they charge at least they should make sure that they are selling the food of highest quality. (see pics of the bars that I took last night) Other than these bars, I have observed that in the freezer & Bread section too. Pros: - the store is clean and well organized - produce are fresh - plenty of parking Cons: - Food on the shelves for which Best Before has well passed - Over-priced products on every shelf. - Unfriendly service. Except for Cpl of employees, others won't even reply to your queries in a polite manner. read more

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