This review is for the ONLINE and PHONE experience only. I have never visited Airsoft GI's physical location (I live out of state), but I plan to next time I'm I the neighborhood. Here's the short version of my review: Airsoft GI is, in my opinion, the best large airsoft retailer. Great/competitive prices, honest business practices, and exceptional customer service. Here's the long version of my review: I have been playing airsoft for a little over three years. If you are new to the hobby/sport, there is a pretty steep learning curve regarding the products that are available. My first order was from a less reputable retailer, who is in the habit of listing high "retail" prices, and offering the products on "sale." I was deceived, and ended up paying way too much for my first airsoft gun. I came across Airsoft GI as I scoured the web for better retailers. I was first attracted by the reviews provided by customers. They were detailed, informed, and generally written in clear English. It seemed like AS-GI's clients were a more mature group. I placed my first order in January, 2013. My 28th order was placed last week. I now run a small field, which is 100% free for kids in my community. AS-GI has made running our field much easier with great pricing, periodic flat-rate shipping offers (BBs are expensive to ship!), and truly exceptional customer service. Tyler, Justin, and Michael, to name a few AS-GI employees, have all been extremely helpful. Why can I name that many employees? I'm needy! They've each gone so far as to go to bat for me with their bosses. I have never run into another company where an employee will go out of their way to negotiate on my behalf, or where the boss will agree to aid the customer. Particularly when the customer is clearly the one who messed up the order and waited several days to realize it! (If said bosses are reading this, give them a raise. They've made a loyal customer of me.) I even called in one time and none other than Bob the Axe Man answered the phone. Not only was he nice, but we was genuinely helpful! I am not affiliated with AS-GI in any way. I do not own the company, I do not work there, and I never have worked there. I don't even live in CA. I am, however, a very happy customer. If you're looking to place your first order, you really can't go wrong with Airsoft GI. read more

Well I must say that I was impressed with their selection. I never knew that airsoft was so popluar until a buddy of mine turned me on to it. The shit looks real and the extent that people go to get that realism is extreme and thats what makes it so interesting to watch and play. I bought my first airsoft gun from these guys, an A & K M60 and I must say...it's pretty BITCHEN!! :) John was very helpful and full of knowledge on just about every gun in the store. The only thing I was dissapointed about buying this gun from here is the scratchs and the lack of an owners manual. I have never bought anything in my life that didnt come with a freaken owners manual...I mean c'mon thats eccential to everything right unless your shopping at a garage sale?!? About a week after I bought my gun a bolt scheerd off inside the barrel somewhere and the barel came sliding out and the gun is now non-operational. The barrel slides out and does not lock anymore and I have no owners manual to repair it. Im a bit dissapointed but as long as they fix it or give me another gun without charge then we're good. If your going to spend $500 on anything, then it better come with somekind of warrenty or alternative exchange method. The customer service could be a bit better too. They have a large variety of weapons to choose from. Just be sure to test fire anything you buy from there and check for rusted parts....AND MAKE SURE IT COMES WITH AN OWNERS MANUAL before leaving the store!!! .....PERIOD!!! John is a good salesman and I must say that if you are going to buy from this place then ask for him. He's very helpful and very respectful. Everyone else will walk past you but John will ask you if he can be of assitance which is a good characteristic to have in the sales buisness or any business for that matter. Thanks for all you help John. You really set the bar for great customer service and what it means to help "noobs" out looking to get in the game without prejudice!! :) Keep up the good work man. Hoplefully some of your co-workers will take note and follow your lead. ;) read more

My original review was removed again so here is another. They are probably paying a company to remove negative review to trick the public into thinking the company is reputable. And by the way, had to put 1 start but would really only give a big fat ZERO. Airsoft GI does not live up to their OWN mistakes. They do not care about the customer and it appears that the company policy is "there will be another coming along soon to take advantage of". The company is clearly showing signs of being too big to care. The story goes, I received an e-mail from Airsoft GI on July 19, 2012 informing me that the Mystery boxes were "In-Stock". As you can imagine, I jumped on the opportunity to start building my gear for airsoft so I clicked the link in the e-mail, added the Mystery Box item to my cart, PAID FOR THE ITEM and received a confirmation e-mail for my order. I received 2 to 3 more e-mails informing me of the processing of my order. The next day, I was contacted by Anthony at Airsoft GI customer service informing me that it was a "Glitch" in their system and I would not be able to buy a mystery box. Apparently, I was the only person in the US or world that received this e-mail. In the end, Anthony offered a refund (which as of 07/22/2012 I have yet to receive), but did nothing else to do the right thing since after-all it was Airsoft GI's mistake not mine! Since I was the only person that this apparently happened to, they could have easily put something together in attempted to satisfy the paying customer, but they didn't. They have lost a customer for life and I will make sure people I come into contact with as I learn to play the sport know of my experience. As I being a whinny little B@#ch, perhaps, but I am a business owner myself and this is not the way a company who cares does business! I copied this , so I can re-post once it is removed. Avoid Airsoft GI !!!!!! Buy from Evike or Airsoft Megastore, or one of the hundreds of other retailers! read more

My original review was removed so here is another. They are probably paying a company to remove negative review to trick the public into thinking the company is reputable. And by the way, had to put 1 start but would really only give a big fat ZERO. Airsoft GI does not live up to their OWN mistakes. They do not care about the customer and it appears that the company policy is "there will be another coming along soon to take advantage of". The company is clearly showing signs of being too big to care. The story goes, I received an e-mail from Airsoft GI on July 19, 2012 informing me that the Mystery boxes were "In-Stock". As you can imagine, I jumped on the opportunity to start building my gear for airsoft so I clicked the link in the e-mail, added the Mystery Box item to my cart, PAID FOR THE ITEM and received a confirmation e-mail for my order. I received 2 to 3 more e-mails informing me of the processing of my order. The next day, I was contacted by Anthony at Airsoft GI customer service informing me that it was a "Glitch" in their system and I would not be able to buy a mystery box. Apparently, I was the only person in the US or world that received this e-mail. In the end, Anthony offered a refund (which as of 07/22/2012 I have yet to receive), but did nothing else to do the right thing since after-all it was Airsoft GI's mistake not mine! Since I was the only person that this apparently happened to, they could have easily put something together in attempted to satisfy the paying customer, but they didn't. They have lost a customer for life and I will make sure people I come into contact with as I learn to play the sport know of my experience. As I being a whinny little B@#ch, perhaps, but I am a business owner myself and this is not the way a company who cares does business! I copied this , so I can re-post once it is removed. Avoid Airsoft GI !!!!!! Buy from Evike or Airsoft Megastore, or one of the hundreds of other retailers! read more

Order #6374 "CJ" I don't usually write a lot of reviews but I was really impressed with airsoft gi's customer service! I read a lot of the negative reviews on here and have to say that they obviously have done some work on their in-store customer service. My 12 year old son just got into airsoft and I am a gun guy also but know nothing about airsoft stuff. We looked at some guns online and my son wanted to use his birthday money for an M9 pistol he saw. We walked into the store in Walnut and were a little intimidated at first with all of the displays but immediately a salesperson named "CJ" walked up to us and asked if we needed any help. We told him what we were looking for and he showed us the gun. I then asked him about some of the negative things I had heard about that gun and he told us there were better guns that he could show us. He showed us the top of the line M9 that they had as well as a much cheaper comparable model which we bought and my son was totally happy with. He was very knowledgeable, patient and friendly throughout the process. He also showed us another rifle that he thought we would be interested in and some accessories that we bought. Then to top it off he threw in some stickers, patches and a poster that totally made my son's day. Overall CJ made us feel very comfortable and unrushed with no pressure to buy and even saved us about half of what we were going to spend on what would have been a sub-par gun. I would definitely tell anyone to go to the in-store location and just be patient. As far as the complaints about signing in and the return policy, it is clearly displayed all around the store. If you have issues outside their return policy parameters you should blame the manufacturer not them. It clearly states how long you have to address issues with your purchase. Thanks again CJ and Airsoft GI for making my son's birthday a great one. read more

Well let me say something, these guys are PATIENT, and i mean that big-time. I called like 50 times and not once did they ever show a bad attitude or sound like they didn't give a damn. Every time they were informative, and told me what i wanted to know, and thats how costumer service people should be, unlike in other places... Also a shout-out toTyler, one of the Customer Service reps who helped me finalize my purchase, you were awesome, and you earned a lifelong costumer. Now to the Product: Airsoft guns/equipment They have the largest variety of airsoft everything. Almost every brand, and every product from each brand they carry. to name a few. G&G JG (Jing-Jong) Echo 1 Ares (Star) Kwa Tokyo Marui (TM) WE (no clue) TSD Magpul LCT Classic Army D-Boys King arms ICS and a lot, lot more Prices go anywhere from the low 100s, to the high 1,000s ($3,000 guns? WHAT!?) Find a spot anywhere from $200-$400 and thats a keeper right there. It took me forever but i finally found their G4 series, which they make in collabaration with G&G. anywhere from $170-$250 is the range for their G4s, but they are the SHIT. They also sell vests, magazines, all kinds of pouches and bags and airsofting equipment under the sun, for a good price. Oe-Tech and Hatch, are 2 pretty big equipment makers. Anyways their own line of guns is fantastic and their online store is easy to navigate, its all on the left side of the screen and whatever your looking for is a few clicks (or one search) away. And that, has been my review for Airsoft GI. Now, go to their site. Now. Do it. read more

My friend swore by this place when i asked him where to buy airsoft equipment. I will admit, I was still a little skeptical, and the location out in the middle of nowhere didn't help. Despite the 40 minute drive I went anyways and let me tell you I don't regret it. To start, I know the bad reviews on here are citing bad staff and lousy customer service as the chief complaints and I don't mean to offend but that's just a lie. You sign in when you come in, and they get to you when your name comes up as they go down the list. Plus if there's any kind of a wait they have an xbox for the customers to play, eye candy galore in merchandise to look at, and I spied a shooting range for the airsoft guns in the back. The employees themselves were exceptionally helpful. The guy I worked with pointed me towards glasses friendly gear and gave me tips to modify what I got to make it fit even better. They let me try on the gear I was thinking about getting in the store, let me test the mags I wanted to buy to see if they worked, and if there was something I saw they didn't have in stock they assured me they could get it for me within a week. All told I walked away satisfied and I now have a go to place for everything I might want for the sport. My advice, if you're thinking about airsofting and there's a location near you don't waste your time looking for anywhere else. read more

The experience I've had with AirsoftGI as an international buyer is better than the other big brand airsoft retailers in the US. I've had issues with guns that I've purchased from Evike as an example, my G36CV came with missing internal parts and the interior of the gearbox was completely dry and it had no grease in it. Luckily I had the parts from an older gun that I ordered from Evike, a JG G36C and I just swapped some parts over after it too died when the wiring decided to die. Because of the experience I've had with other US Airsoft retailers I did not want to recieve any more lemons. The hassle of proving that the gun I bought broke in a way that was not my fault is hard when I live in Norway. I called AirsoftGI and asked if they could test the gun I wanted to order, and they did. They reassured me that gun works and fires, which is very very good for me. Because I know that the gun will come to me completely fine and working, no more hoping. (unless if it gets extremely damaged by shipping. Which is not very likely). The support and customer service AirsoftGI provides is beyond any other airsoft retailer in the US. And I cannot see any reason to ever use a different airsoft retailer in the US, especially if you live in Europe. Thank you so much Michael O. For your outstanding customer service! -Max. read more

I just wanted to let you know why Airsoftgi is my only retailer from now on. I made an order last week and the item was out of stock. I called and talked to Nathan who work with me for a long time trying to find a replacement part, for the out of stock item, as I needed it for an upcoming event. Nathan put in 110% in trying to find an alternative part, including searching the Boneyard, and made me feel like he really cared about my order. In the end no alternative replacement was found but because of Nathan and how he treated me I was good with that. Now this is where the story usually ends but I get a message from Nathan when I arrived this morning saying he found the part and was shipping it out!!! I can't believe that even after working with me all that time he still did not give up and eventually found the part. Kudos to Nathan and Airsoftgi. I have officially sent separations letter to Evike and my other retailers as they have never come close to that kind of service. Just wanted to make sure you know how great Nathan is and that you won over a customer for life that will be spreading the word on just how great you guys are. read more

I would like to share my experience with AirsoftGI and Tyler. I am not long for this world (reason doesn't matter...things happen) and wanted to build a nice GBB Rifle for my son before I go. Something he can remember me by even if he never uses it (he has a nice collection as it is). I was unsure what to look for, what brand, what model(s), none of it. I called and was very fortunate to speak with Tyler. No joke, this man knows his stuff! VERY professional, VERY knowledgable about the industry and ASGI/KWA/VFC products.. he gave me solid advice on what to look out for, pricing, and best of all, customization! I was thinking I could buy the rifle, and then send it back to get upgraded. I was so pleased when Tyler let me know I can have all that done before the rifle is shipped! AWESOME. Now I get the pleasure of letting my son know (not only) what I am getting him, but when it does get into his hands, it'll be to his liking. I am forever grateful to Tyler for being so patient with me during our conversation. He's a true professional. I look forward to placing the order with my son, soon! THANKS AGAIN TYLER, and ASGI. read more

Been a customer to Airsoft G.I for a while now. I love the fact that they get engaged often with all their customers, not just the locals. As a Michigan resident, we don't have all the resources alot of west coast residents have, so it's very reassuring to have a great selections and awesome customer service from so far away. Tyler in sales/support is always quick and courteous and I feel he even goes out of his way, when other companies would simply say "No" or "I don't know" (Could be a Airsoft G.I thing though, :) Everyone is happy to respond, handle any issues (go ahead and ask! Just be polite and patient! The golden rule of manners) the the entire staff is very knowledgeable on the items they carry and the brands they support The new use of USPS for smaller items was a godsend, and will definitely make me reconsider struggling elsewhere for smaller items. I love the mystery boxes, as myself and my group of friends are all beginners, trying to gather gear to play. These help us cope with the financial side of trying to have a hobby/recess while making a living. read more

Do not purchase product from this company. They do not stand behind their merchandise. My son's gun fell apart on the third use and injured his finger. I spent 7 months trying to get the company to take responsibility for selling a defective and dangerous product. All I wanted was a refund in exchange for the gun so they could analyze the gun and improve safety/design or pull the item off the market. They refused and hid behind a "48 hour dead on arrival warranty". PLEASE, do not take the risk that your child too could be injured by a dangerous toy. The gun was $200 retail and cheaply manufactured (made in China). Airsoft GI's customer service is inferior and dishonest. Patronize another retailer who truly cares about their customers and stands behind the products they sell. Airsoft GI does not care about their customers or their safety! read more

Airsoft GI ... Good store, good location, massive selection, knowledgeable staff and open on Saturdays. Airsoft GI ... Good job on the new look of the store front. It got bigger and the set up is very appealing to the eye. Lots of cool things to look at. I like the fact that the cases were sectioned and highlighted different brands and makes. I really thought the arrangement of the showroom looked great. The kiosk, XBox with Modern Warfare 2, and gun rack was a good idea to give customer's something to do when waiting. In the past, I used to try and get there right when the store opened so I can get in and out. But they've got more sales guys on the Saturday so it's convenient for me to come in anytime during store hours. The sales guys have been very friendly and helpful whenever I have visited the store. Kudos to Airsoft GI!!! read more

Hello So I'd like to say a very big thank you to I believe his name is Brandon a little scrawny Asian guy really good character and everything and another guy I never caught his name but as long curly hair he's either Mexican or no offense to him but Arabic and with the long beard or bushy beard. I just like to appreciate those two guys cuz they helped me and my nephews get a bunch of guns and Brandon is a damn good worker He helped fix my nephew's nights armament when we discovered the motherboard was destroyed he helped me find a good perun ETU SYSTEM for it. Many big thanks to those two guys's helping out for getting their guns set up and also fixing that $400 gun. thought I'd have to go through a painful process again but they came in like freaking heroes. Many thanks Sincerely Corporal Garcia Blackwater Security Inc. read more

We ordered A&K Full Metal Magpul Masada Airsoft Gun that was on sale, but unfortunately it broke after about 30 minutes of use. The pin that holds the magazine catch came out on this sale item which wasn't under warranty. That is the only reason I took a star away. We called Airsoft GI and Edwin Avelar helped us non-stop until the problem was resolved. He patiently listened to us, advised us on what he thought was wrong, and asked us to send him pictures to confirm. He found a replacement piece and sent it out quickly free of charge, and then stepped us through the repair (Harrison helped here as well). His communication during this time was fantastic with emails and follow-up phone calls. He was going to make sure that we were satisfied. Because of Edwin's outstanding customer service, we will be repeat Airsoft GI customers. read more

Hi, My name is Scott and I have been buying anything airsoft from here for a year and a half now i have have to say that i think they are fantastic in customer service and there huge variety for guns and gear. I know the shop is small and there my be one guy there but it is a ruff economy now a days and maybe that one guy need something to make his day. also i wouldn't even keep battery's in the sights because the battery's are expensive and cost a lot if left on all day. they are very big for being a small company so you have to work with them and be patient. OK I can say evike my be cheaper but they sell all the knockoff brand and clones for the real things. airsoftgi's store has the real deal and high quality guns and gear. people have to also realize that airsoft is NOT an cheep sport at ALL. -SCOTT O. read more

had a big selections that was a plus .. but the worker there said he only recommended 2 of the guns out of the 100 that were there lol.. When i would ask him about this gun or that gun he didn't really answer my questions i would have to ask him like 3 times.. I mean what the use of all this inventory if the guys says he only recommends 2 of them ..Took forever to get some customer service when i first walked in .. also when i asked about the more cool looking guns he talked to me about the price like i couldn't afford =/.. excuse me but I'm a paying customer and have well over six figures in my bank thanks... .. Over all YES come here for anything you need cause they have it ..dont blame the store for the employees mistakes .. Come back just for the selection props to the owner =) read more

I've purchased airsoft equipment from Airsoft GI a number of times. They have always shipped my order in a timely fashion and accurately. The last order I placed with them I purchased a new airsoft rifle. When I received it I was missing the front and rear sights. So I sent an email to their returns department. Now having worked retail I fully expected to have to ship the rifle back to them at my cost so they could look it over and add on the missing parts (or send a new rifle). Instead I got an email back the next day (I had emailed on a Sunday) saying that they had placed the sights in the mail. WOH! No questions asked! EVERY experience I've had with them is positive. The prices are good. Promo codes are easy to find (10% off) and free shipping on orders over $100.00. read more

Just had a great customer service experience with the staff at ASGI, greeted upon entry and signed in. Called within 5 mins with two people working the floor. Like most normal informed people, I had prepared for my shopping experience by checking out their website to see what was in stock, most times I would call to make sure. I like their display of guns they have. Gives me ideas of what I want to do with future gun purchases because that's what they are display pieces not for purchase. I see that there was a recent review yesterday bad mouthing ASGI but i was there when he was asking for unreasonable requests so I feel he made that review as a personal attack against the store. I guess he like buying stuff from AirCrap because that's the only retail store at Tac City. read more