I come here to get new golf club grips and fitting. They have done a good job in the past. So, I've…read morereturned with a new set of clubs.

Would leave negative stars if I could. I went for a return due to sizing, it was half a size bigger…read morewhich was recommended when purchasing a Nike basketball shoes compared to other brands. This is the very first and only item I'm trying return from many purchases I've made on Dick's online store. The store manager told me they can't accept the return because the shoes are creased, dirty and it looks like I've used them outdoor a bunch of times, after I told him I used it twice indoor. Basically he called me a liar. They asked me why is it creased. I told them you can have a brand new pair and take 10 steps in them, they will crease due to the design. I even offered to demonstrate with a new pair, then he immediately said "we don't sell those shoes here." He mentioned that he's been selling shoes for 18 years and my return is the 5th time someone trying to do the same thing that day. They keep asking me why didn't I try the shoes inside my home? Well, they're basketball shoes so I had to try it at an indoor run. What am I gonna do, play basketball inside my house? They also asked why I ordered it if I know it's half a size bigger, so I told them that it's recommended to order half a size bigger for Nike sports shoes. Honestly I don't know why I spent so much time arguing with them when they can just tell me that it's against policy and that's the end of it. I could have just left to do the return online (which I did, smoothly.) At least now I know why it's called DICK'S Sporting Goods, because they hire mostly dicks to work at this location.

Renewal some certificate today! Process was easy Service was…read more5/5, I kept asking questions and I kept getting answers with details. Was a bit confusing at first but the staff was explaining it until I understood. Other counter was also great service! I love that there is a tablet the customers sign in with their name and there's a tv screen of who is up "next" Great selection of products from everything to everything. Value is 3/5, hwy I understand you are a retail front and cost/price is a bit higher than online but you get your goods instantly and store was clean! Will totally come back!

This review solely goes out to their manager Christian from the firearms counter. I came in a…read morecouple days ago to pick up what I purchased after a 10 day waiting period. Christian was the gentleman that helped me out along side a trainee. I understand when training someone, things may take a while. And it did. Buuuuut, even though he was training someone while helping me out. It was still one of the fastest transactions I've experienced compared to other locations. Very knowledgeable in his line of work which is greatly needed especially dealing with legal transactions as these. Answered all my questions with understandable explanation with no hesitation. What I was most impressed about is how he was guiding his trainee. Never once belittled them when they would make a mistake or didn't understand a certain line on the paperwork. Instead would guide them on how to fix or correct it in a friendly and professional manner. Because I've seen managers do that before and it gets so awkward. So kudos to Christian for not letting any sort of Ego get in his way. Bottom line. I'm happy with my purchase, and the customer service I received upon arrival!

workers here are very friendly. the store is inside the west covina mall…read more prices are fair. lots of sales sometime. many shoes to pick out of. be back soon

This store is maintained very well! The floors were very clean and so were the clothing racks. The…read moreshoes were neatly organized and the employees were very kind. I came in a few minutes before they closed and the 2 gentlemen that closed today on the fifth we're extremely kind. They told me to take my time as they welcomed me in. They were patient and were ready to help! Great job you guys are doing a wonderful job!!!

I purchased three stadium seats at a Big 5 sporting goods store during our recent visit to San…read moreFrancisco. Before leaving for a San Francisco Giants baseball game, I discovered that the stadium does not allow any outside seating. When I returned home, I visited this Big 5 location and spoke with a manager to return all three seats. There was an issue with the itemized items on my receipt, which caused the manager some difficulty, as the bar codes on the receipt did not match the codes on the merchandise. The manager resolved my issue within a few minutes, and I received my refund. The store manager was very helpful, friendly, and professional, and is to be commended for providing great customer service.

On 4/2/2023 at 5:27 PM i received excellent customer service from Erendira who handled our target…read morereturns at the register. Such an excellent performance and sincere kindness. Also the female manager was great in assisting me with looking at shotguns and other items of interest. Glad I stopped by and many thanks.

I was searching for inflatable pool for pick up. Big 5 website showed they had one in stock on…read moresale. I called them to inquire if they did and they confirmed and placed it on hold. The accosciate on the phone was great! $30 bucks for an inflatable pool was a great deal For my 5 year old niece and nephew.

The store manager here is socially awkward and cannot talk to people. The employees are brain dead…read more The store smells like shit.

Decided to come in the Saturday before Memorial Day and was surprised it wasn't too busy. I…read moreoriginally came in to figure out what size Torrentshell jacket I wanted from Patagonia, and Debra came up and asked if I needed help. She was incredibly sweet and genuinely helpful with sizing. Even while helping another customer at the same time, she still made sure to check back with me and ask if I ended up finding the right size. That level of customer service really stood out to me. I love this location (plus it's in my hometown), and experiences like this are exactly why I keep coming back!

I visited the REI store looking for Salomon shoes. While they don't carry the full Salomon…read morecollection, I was pleasantly surprised by the variety they do have, along with other great brands for hiking. The selection of designs is solid, and it's actually nice to be able to compare different options in one place. Service was great too, very helpful and polite. If you're shopping for hiking shoes and want to explore a few brands instead of just one, this is a good spot to visit.

I was doing my last minute Christmas purchases. Couldn't decide on what to get my uncle for…read moreChristmas and was going crazy not knowing what to get. I then I saw the Fanzz store full of people and noticed they had a sale going on. They had most of all their hats at $20 which that's not bad at all. I decided to go with a greenish LA hat and engrave his nickname on the side. I really liked how it turned out looking and for $35 I think it was a great deal. They also have this cool hat box to put it in for a gift for just $1.

Rude assss people in this bitchhhhh All have stank faces…read more The store is somewhat clean There's piss stains on the floor

I love this store!…read more 60% off sale is currently going on, and the selection of merchandise here is AMAZING and of excellent quality--great value for your dollar. Employees are extremely friendly, helpful, and very welcoming. The store is always kept spotless, fully stocked, and well-organized. The merchandise sold here ranges from t-shirts, jackets, and sweaters to tennis shoes, boots, caps, belts, dog collars and leashes, ice chests, socks, etc., so much so that you'll want to buy one of each item and color. Shopping here is ALWAYS a fun and positive experience.

I'm so sad that this store is closing down tomorrow. They have really good selections with a vast…read morerange of sizes. Their employee discount is also very good. Their sweaters are very warm and they have a good selection of youth clothes as well. They also have a shoe section and the value is very good.

this family has been serving the students of St. John the Baptist for many many years. They have a…read morewonderful array of sports clothing, uniforms, etc. and they are very nice people.

Come here for school uniforms. Online hours states they're…read moreopen Sundays, they're not.

Phil is very knowledgeable and friendly. and always helpful this place is the best. Make sure you…read morehave cash on hand for some of the red tag offerings.

Rick and fam are very friendly. I happily drive an hour each way for their primers (and more)…read morebecause I still save a good amount of money even after the trip. Their cash carts have solid bargains too. I try to stop by once a month to stock up!